Love the people who work here, very helpful and know how to save you money and can help you put a plan together thats right for you. Easy to pay at Kiosk, they can show you that too, no problem. Some days the line is long, but I just come back at a different time.

Dropped off one of their modem/routers. In and out in less than 5 minutes at around 6:30 PM. No complaints! Wish service was this quick everywhere!

I had to terminate my fathers internet and cable for a few months. The guy who helped me was very informative about different options and also the charge of the termination fee. He also told me if my dad decides to open it again in 90 days then he would be reimbursed the termination fee

Today we had a wonderful customer service experience with our technician, John McElroy who is based out of Pottstown Pennsylvania. John installed our XFINITY home service and we couldn’t be more thrilled with the time he spent here! John was so incredibly friendly & respectful as well as knowledgeable about the system. John stayed quite sometime answering questions and making sure we were comfortable with the newly installed service! John was clean, orderly and organized making sure before he left that he did a walk through to see if any remnants were left behind. Upon entering our home he put on booties to cover his shoes so he wouldn’t damage floors due to rain outside. He is aces! I work in customer service as well and love to praise other hard working individuals who exhibit excellent customer service, I am honored to praise John on a job well done! PLEASE MAKE SURE YOU RECOGNIZE THIS YOUNG MAN FOR PROUDLY REPRESENTING YOUR BRAND

Employees, even if they dont normally work at this location, are pleasant to deal with. I brought back my modem, received a receipt and reassurance that i will not be charged the rental fee! There were 2 employees, was not too busy for weekend afternoon, and only spent 10 minutes on my visit.

Great service. Went in to drop off my equipment. I was the only one there. I was in and out in less than a minute.

SO GREAT!! I have had better service at the shoemaker Rd office then any where or any body else!!

Apparently they offer new program for cellphones. They use Verizon towers. Apparently, if use is super busy, non-Verizon users wont gain access. I have no idea if that ever happens but cost is far less than half times 12 months- it adds up!

Quick and efficient great place to stop and trade out equipment

Quick and courteous. All components in stock. Theyll take the time to answer any questions about your service, billing and package offerings to meet your budget.Impressive.

I gave 1-star because the employees are friendly, but that is the ONLY positive. The quality assurance from this location is complete garbage. Every single time I have to upgrade or replace equipment its a huge undertaking usually involving 3 or more(not exaggerating) trips across town back to the service center. Examples: equipment... doesnt power on, doesnt work with our modem, cables are not the correct cables (literally cant be plugged in), modem goes offline every hour or two because its cycling or something. Im overall extremely unhappy with this lack of competent service and faulty equipment.

Headquarters is good, home service is AWFUL..We wish there was another cable provider!!! WE are TRAPPED. after 21 years of being valuable customers CANT get Price reduced. After practically begging 😡😠

They always work with me with my bill I know people say that Comcast customer service isnt good but they have definitely improved theyre always willing to work with me

Excellent customer service and super fast too!

The worse experience in my life no one there knows what is going on or if you can get Comcast or not I have bin waiting on Comcast for over two weeks to let me know if I can get service they told me last week I could they just had to put me in the system and it would take 48 hr. Called five days later and now there tellin me two weeks ago they noted I could not get service then why didnt they tell me that in the first place what a waste of time and effort this is not the first time Ive had issues with Comcast

It was busy on a Saturday afternoon, but they got me through pretty quickly.

Xfinity is the best service out there hands down!

Comcast in general is a shady company. I used to work for them. The business side of the company is worse. They sell the same internet and cable not the mention the phone. As they do in the residential side and sell it for 3x more. Also they threaten business that have residential services in a residential neighborhood to turn them off everyday. Very shady company. In currently looking for a lawyer to sue.

Internet used to be fantastic, no problems! Now, internet goes out a ton and goes off and on a lot. I try everything to fix and we’re always stuck waiting on hold for customer service. Very upset!

If youre returning kit, very fast service remember first come first served but there is a kiosk there for bill pay

Ive had no problems with Comcast until this last billing cycle. Its been a year since Ive had what has been good internet service through Comcast. But, I was paying $39.99 with no term contract. I didnt sign anything that said my plan would change price and was told that since I was going to use my own modem that it would not change because I wasnt renting equipment from them. I called customer service upon reviewing my new bill and they are now charging $69.95 for this new bill. Customer disservice was no help claiming that they couldnt do anything because my promo period was up?! Really? How do you put a promo on a no term contract?? Needless to say the idiots on the phone really irked my nerve. Upon telling them that I was going to just drop them and get another service, they didnt even seem to mind. They hung up with the words well make sure to note that on your account. What a freaking joke. Im going to visit the store tomorrow to see if those people looking me right in the face can lie to me and say they cant do anything to keep from losing a customer. Ill be sure to update after my visit tomorrow.

The guy is nice and told me that this culture is valued in its diversity and I dont need to mind my accent.The return service is quick and clear as expected.

Waited for them to open...four minutes late on a week day. Turned in equipment no longer being used. The guy sends me home with all three remotes and an auxillary cable box, says I may need them for my one TV with basic cable (he was wrong). He then says he wont kick me off of cable service when he adjusts my account...kicks me off anyway. Two hours on the phone and two days later, a tech had to come to my house and re-connect me. Thanks again, Comcast! Great service yet again. They never disappoint.

Miss Maria and the other staff are 100% customer service satisfaction employees

Love comcast better than direct TV. Had to go in for a channel lineup hardcopy

The staff is always so very kind and courteous.

Been with the company for 15 years! Pay a decent amount for internet, but the speed and constant Disconnects are irritating! FIX IT OR WE ARE SWITCHING! Every single time we Upgrade our internet, we get worse speed and more problems!

Here nice people and good service 👍👍👌

Always fast friendly service, and the staff is really nice and knowledgable

Just paying a bill..but was quick and easy and people were kind

I called to get service today and they told me I HAD to pay for professional installation into my home that I have had previous service in. I told them I do not need to spend $59.99 as I can screw in my own cable to the wall. I was told if I didnt pay it I cannot have service!

Had to call customer care instead to resolve my issue, stores dont have the authority it seems. Step up Comcast

Dont trust any 5 star review, either a bot or paid promoter. My wifi shuts down randomly, every night, multiple times. I call Comcast support for a reset to fix the recurring issue and they now request my social security number and extensive persobal information that the bot or pre-recorded speaker can do with a account phone number. The actual people on the end (facts dont care about your feelings) dont understand a word of English, the language divide plus the general incompetence, laziness, and low quality, make for the worst experience with a company IveI ever encountered in my life. Excited to switch to Verizon.

I have had Comcast for a number of years and in the past there have been some big issues, such as applying other peoples account balances to my bill, and refusing to even acknowledge there was an issue. Hanging up on me when I ask to speak to a supervisor. The ordeal took two days of call to get someone who knew what was going on to fix the issue. Recently I had to leave Comcast because my building was switching over to another service provider; although the exit could have been smoother, i got transferred about 5 times before i got someone who was willing to take the time and learn why I was getting transferred all over. She was a fantastic representative, all employees should be trained like her, when she noticed that I was getting bounced around she stayed on the phone with me and made sure that the correct department was there to assist me in the cancellation process. She could tell that I was frustrated and was more than polite, which in turn helped my attitude. Please train all your employees to take the time to figure out issues and not blindly transfer people to random departments.

Comcast is an absolute joke. They are complete rip offs and dont help their customers. Stick with fios

Been with Comcast for years. Always quick to fix problems. Service has always been sufficient. Friends have tried other companies, left Comcast only to come right back. That should tell you something. Only complaint is that the costs keep rising.

Even though location is a bit creepy, the service was great.

3 months of Comcast problems. No on-demand, continual interrupted internet. 3 appointments scheduled. 3 times no one showed. 3 half days taken off from work to wait around. Today.....still waiting. No stars - but I had to select one.

This place has improved greatly over the years. Originally they only hired DMV rejects, now the people there are personable and knowledgeable.

Worst service Ive ever received. would never in my life request my friends or family go to comcast. no phone calls or complaints will ever be on record. they wont fix anything. no point in complaining because NOTHING will be done. Ive been billed for service I never received. poor quality, poor service

Nothing specifically against this service center bit somehow Comcast still manages to make every customer service interaction as painful as possible.

Live Chat with Yvonne ended in my service being disconnected because she didnt agree with what I was saying. I am 100% paid in full and a long-time comcast customer and she cut my service out of spite. I am flaming mad and contacting comcast by phone is a huge waste of time. What a pathetic organization with a monopoly on our lives. DISGUSTING.

Comcast charges to much a month! And it is poor in service. I remember when cable cast only $30 bucks a month! Why cant we go back to that amount!

I have been standing outside knocking on the door since 5:40. They are supposedly open until 6. I have watched someone walk passed the door twice. The reason I’m here is because my modem hasn’t worked for weeks and finally customer service sent me to the store to get a free replacement. Guess that’s not happening. The worst. This is why I have Directv for television. If only I had another option in this area for Internet.

This Comcast service center location has been closed and moved to new location. New Address is 310 Upland Square drive, Pottstown, PA 19464 .

We did the upgrade we were told to do now the service is worse than everCant get FIOS here so we are stuck.

Fast service. I just dont like the location its at a busy intersection.

Great customer service. Very efficient and pleasant to talk to

Always help me out or replace broken components with no hassle and a good attitude kudos.

If there is a way they can Monopoly and slight duopoly where theres FiOS availability so if you want fast speed internet youre kind of stuck with them, and theyre definitely taking advantage of customers now that Net Neutrality is dead.

Friendly helpful staff, great products

Very good service...in and out👍

Slow as hell although u do appreciate them taking the time to get it right...

Way better than trying to deal with them over the phone or a tedious Chat session. Glad we have an office close by!

Usually quick service. Helps you out when theirs an issue.

Payments made into a basic reverse ATM. Makes it a cold place. Overpriced everything, yet, we are slaves to the net.

Ive been with Comcast for a very long time mostly because there has literally been NO ONE else. They know it. Its either them, FiOS, or satillite (and dish/direct tv dont provide Internet services directly) and they take advantage of that fact. The prices are ridiculous and they jump on you for no reason. When told my bill would be taken out on a certain date and it wasnt, I got hit with a late fee. Are you kidding me? There was another review that said that they dont even care if they lose customers, and I agree. They dont. I was told yeah we figured you would be. Seriously? Dropped them like a bad habit. Going to direct TV for TV and FiOS for internet. And Im not even thrilled about FiOS With the service strike. Gotta love monopolies.

Great customer service always!

I have problems too all the time pay so much just for wifi should just get a package wit tv to geez im paying 60 a month to 70 a month and i upgraded my wifi plan and still service not good always losing wifi and cant all be using it at once cause then everything takes forever grrrrr they need to do somethinh...

Friendly staff. Quick service. Both of which I was not expecting from Comcast.

Ryan was very helpful and informative Great experience

So, the place is dirty, and stinks of cigarette smoke, but the staff is awesome!

A bit far from me they should build more locations with all they charge

Best experience with a cable company ever!!

Great service and very nice customer service!

Not bad service for a cable place

Great and fast service, made an annoying chore much more bearable.

Employees are always nice and helpful

Service was good in and out about 10 minutes

They didnt give all of my equipment the first time I went there I had to go back a second time

Very friendly service!

Very friendly and helpful.

Was not happy with all the secrecy questions.personal information needed or you pay a fee...very upsetting😣

Cost to much 4 cable.

GPolite and they take care your problems.

Nothing to say its Comcast you love them you hate them usually both

Better than itnwas

Excellent service

This is a place where you can pay your cable bill

Spent 55 minutes on hold waiting for their customer service. FIFTY FIVE minutes!

Love Comcast 😁

Internet is Trash....

Bill keeps going up

Convienient location

Keep changing my billing date

Very helpful

Expensive company.

Very is to deal with.

Its Comcastic.

Love it

Horrible

X1 is awesomw

Helpful

On point.

Helpful

Too high

Great Service

Internet is trash

Horrible everything