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Hudson River Truck & Trailer
12 Commerce Street Extension, Poughkeepsie, NY 12603, United States
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Hudson River Truck & Trailer
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ed
Review №1

I have an long time customer brought my first plow from them. With not problem and had service every year by this company. I was disappointed in the service I received this time. I guess wasnt good enough because I was just an homeowner not an contractor. The salesman Lucas kept putting me off and wouldnt give an honest answer if they did have the plow in stock or not for several months.it only I threaten to go to owners that I got an answer.I had the plow put on the other day and Lucas didnt even come introduce himself to me . Which that is rude and Poor customer service.Watch out when you to pay them they will charge you a 3% administration fee even when you pay with a Certified check. Guess I got changed the 3% because Im homeowner not a contractor.I really disappointed since I have been long-term customer.Ill see next year if I get the same treatment when my plow needs to be serviced for the winter

To
Review №2

We recently picked up a Rock Solid 6x12 enclosed trailer from Hudson River Truck & Trailer. Jovi in sales helped us through and the process was seamless. He had the paperwork ready to go when we arrived and answered every question we had. 10/10 experience and I would highly recommend them to anyone.

Am
Review №3

Great experience! My boss had me searching all over for a part he needed and out of all the places I called you guys were by far the most helpful! Dylan was very helpful, he knew exactly what I was looking for and told me everything I needed to know. Will definitely be coming back!

Ki
Review №4

Me & my father stopped by the other day and purchased a dump trailer, Sales person Joby had me in and out with a new trailer the same day! Great first experience, will definitely be buying all of my trailer needs here from here on out !

Ma
Review №5

Solid. 5 stars. Bought a rock solid trailer from GA and it needed warranty work. They recommended hudson. Doug was my contact and went above my expectations. They handled it all, replaced the door, sealed the roof, very responsive, good CS and Im very happy. 1 week turn around. I will heavily consider buying from them next time. Thank you!

Co
Review №6

Got one trailer from here a few years ago love itBack for 2nd one..customer service is great

De
Review №7

Called in looking for a part the other day for my husband. I spoke with a lovely gentleman by the name of Dylan. He was very informative, and very helpful. We will definitely use you guys again.

Da
Review №8

Jeff was recommended by a friend,very professional and efficient, set up an appointment with me, everyone there was excellent at what they did, they had the plow installed on my new truck when promised, at a fair price,

Ed
Review №9

From the first call to the pick up the experience here was smooth and easy. Go see Doug (great salesman) for your trailer needs. He helped set up the hitch at the proper height and went through the details of my purchase. I will buy here again in the future.

Lu
Review №10

Called up HRTNT and spoke to Lucas, they had the exact trailer we wanted, very easy to deal with, and Lucas had all the paperwork ready by the time I arrived to pick up the trailer, in and out in 15 minutes.Drove 1.5 hours, and will still come back again for any other trailer needs, no fees or BS. Highly recommend.

Te
Review №11

Awesome customer service. I spoke with Kasie about a trailer setup and she was so informative and helpful. I will be coming back for more thank you so much for all of your help.

In
Review №12

We first used Hudson River for an installation of a rack body and lift-gate on a Isuzu. The job went fine. We took a 2013 Chevy dump body to correct a tailgate issue where it did not align properly and to also install a manual tarp. We then purchased a brand new trailer from them this past November. We had an issue where the front left axle bent on the trailer at a nearby job. We took the trailer over to Hudson River that day to see if they would be able to give an estimate for a new axle and if we could leave the trailer on site as it was not safe to drive an hour back to our office. Doug (who was the salesman who sold us the trailer) told us we could not leave the trailer there and that it did not matter we purchased the trailer from them, or that we given them a lot of business with our other vehicles. He made us take the trailer an hour back to our office in the unsafe state it was. We are still waiting for a quote on a replacement axle and it has been 4 days. We are extremely disappointed with the customer service at this company.

Cl
Review №13

Got some parts for my husbands trailer... parts department was quick and courteous!! Highly recommend

Ke
Review №14

Lucas was a great salesmen ! I am from NJ and would bot hesitate to purchase from hudson river truck & trailer again. They are honest and reliable with no hidden cost or BS . Thank you for a great expieriance.

DA
Review №15

Bill in the parts department was very knowledgeable, went out of his way to find me a drum for my old trailer.

sh
Review №16

Excellent service and quick delivery. These guys are top notch. Thank you for the new trailer.

Ch
Review №17

Always a good experience. Bill Nile in parts is always knowledgeable and helpful in usually the most stressful of times (during a storm). My go to for plow and trailer purchases!

ED
Review №18

Good Morning, was in for a brakes for my trailer, Bill was very helpful, the service was very quick, i was in and out in very timely manner.

Ge
Review №19

Spoke with Kasie about a plow and she was a pleasure to work with. 5 stars and highly recommend

An
Review №20

Ran into a little bit of a hiccup with a salesman here but I was then contacted by one of the owners who has given me some very promising leads towards the trailer I wanted. Thank you very much Linda!

Ju
Review №21

I appreciate Linda going above and beyond and contacting Cam about their rate increase after we fully purchase and paid on a trailer- thank you again Linda for making our purchase fair.

wa
Review №22

Doug and the crew hooked me up. they made sure i left with a safe trailer everythinmg was great price service. salesman wasnt pushy.

Ka
Review №23

Swung by for parts today, quick and good service from Joby and bill

Ne
Review №24

Great work on the bed liner. Feels better and tougher than competitors

Pa
Review №25

Needed mudflaps for my dump truck and called them from the road. Five minutes later I was there and they had exactly what I needed! Great service and prices! Highly recommended!

Wh
Review №26

Dylan was a huge help, man really cares and takes care of customers!

Da
Review №27

Horrible customer service, rude employees, limited staff, and just general unfriendly people that work at this establishments. Period. If I could give a negative star I would.

BI
Review №28

Great service, friendly people, Thank you!

Ke
Review №29

Just purchased a 7x12 covered wagon trailer from Jeff. Very professional, courteous and adhering to Covid-19 protocols. Everyone wore mask and they have a table set up outside so everything was done outside. Very important to me as my wife has multiple auto-immune diseases.

S
Review №30

Horrible customer service. This was the third time I have tried to purchase a item from this company. Few months ago was a dump trailer I was going to pay cash for they would not call me about about when I could pick the trailer up. Recently I wanted to buy a poly caster salter also was going to pay cash for, I called and asked if I could pick it up they said they would call me back and let me know. I never received any call back and so I called again, no one there can find a salesperson and you leave a phone number and still no call back. So I went to a more reliable dealer yes I paid a little bit more but the service from my local dealer is WAY better and I took it home that same day!

Co
Review №31

An amazing place were the employees go above and beyond to help you. I got there at 11:15 on a Saturday and they close at noon on Saturdays. I found just the trailer to suit my needs but wasnt watching the time as I checked it all over and took my own measurements. When I decided to buy it, the salesman looked at his watch, it was 5 of noon. Even so, the woman that does the registrations and gets you the plates said it was ok, I didnt have to come back Monday, she would do all the paperwork for me right then and there. By the time she finished it was after 12:30, yet not ONE grumble or complaint, quiet the contrary, her and the salesman seemed very happy to have helped me with the sale. Now I dont know about you, but when its quitting time, you best not get in my way of getting to my truck! Great job you did and I thank you. My tractor fits great with extra room for another implement as I wanted. Thank you. I am not friends with anyone in this business and was not compensated for this review in any way.

za
Review №32

This place sucks, never return phone calls. Poor customer service

Ke
Review №33

Scored a sweet trailer at a great price

BR
Review №34

Great service from the parts department

El
Review №35

Terrible customer service. These guys don’t want your business.

Ka
Review №36

Need a truck outfitted see these guys

bu
Review №37

Everything was good to the end of the day when they said there’s 3% charge going on a credit card, then asked if I wanted to debit and I said yes then it asked for my pin and I refuse to give them my pin, I said where is the machine that we sign he says it’s in the office,This information should be more than a 3 x 5 card on the window it’s a matter of principle not 3%

Ja
Review №38

Always a good experience. Quickly helped after walking in. Price on my particular item was far less than other places I have visited. Shopping around was not a good idea. Next time I wont. Been doing business here for 20+ years for a reason. Its painless.

jo
Review №39

Great people and service! Give them a try

Wa
Review №40

Good but no price lowering for trailers price is as listed

Ru
Review №41

Most of my experiences here have been very positive, with some minor disappointments every so often. I have bought several trailers and plows from them for my own business as well as companies I work for and that always goes well. Theyre seemingly a just tad more expensive then some other places, but are close by and usually have what I wanted in stock. Having them build a truck for you.....be patient! That usually seems to run into delays. They do nice work but it seems to take longer than estimated. That being said, the sales guys are good to deal with and Bill in the parts department is fantastic! If management is reading this, the guy should get a raise! He is always helpful and resourceful in finding whatever I need.

Pa
Review №42

Great staff, great prices, dog friendly. They gave my dog a biscuit while waiting for my truck to be wired up for my new trailer! Every person that works here went out of their way to service every need & question I had from start to finish. Ask for Kasey...shes a great hard working saleswoman. She was going nonstop to service customers the whole time I was there. And the guy at the parts desk was knowledgeable and friendly steered me in the right direction for adapters. The blonde at the recieving desk was SUPER nice and friendly too. Quality equipment! Thanks!

to
Review №43

Wouldnt recommend this place. I bought a $10,000 Duramag body. Within one year the paint was coming off everywhere. Very poor job and no resolution from the company.

ot
Review №44

Great place. Nice people

Da
Review №45

Dealt with Jeff, great guy, just purchased a Western 8ft 6 inch v plow.Start to finish great experience. $500 cheaper than all the other local plow dealers. Would not hesitate at all for future purchases.McDermotts Landscaping

Mi
Review №46

Awesome Place Parts guys great always has knows what Im looking for is an asset to the company I wish that people like him at work for me I hope youre making a lot of money my friend because youre worth a lot be well owner of two brothers

Br
Review №47

Been going to them for years with work trucks for plows, switch and go setups etc for my employer. Always friendly staff and great service. Would recommend to anyone asking

Mi
Review №48

Bought a big tex trailer here and the experience was great, as was the price. Couple hundred dollars less than the dealers I called in CT. No bullsh!t or extra charges--I showed up and they had me on my way (with plates!) in a short amount of time. Only disappointment was the T shirts were supposedly locked in a managers office who had gone home already!

To
Review №49

Great products and service

Mi
Review №50

Fantastic staff. Great products. Reasonable prices with service after the sell!!!!!!I will never buy another trailer from any place else.

la
Review №51

Dylan was a huge help!

Ro
Review №52

Great salespeople,competitive pricing,awesome service. Always friendly

Jo
Review №53

Customer service is the best. Way better than the jokers down the road.

Sa
Review №54

Great People to deal with and very professional organization! Class Act!

za
Review №55

Great deal on a trailer, customer service was awesome.*Updated: Used the trailer to move my family to Alaska from NY (approx. 4700 miles), trailer performed perfectly and held up to the long drive and ALCAN roads with no issues.

Mi
Review №56

Nice neat yard for trailers. Clean. Very helpful staff.

Do
Review №57

The staff is very helpful

DJ
Review №58

Very good people and very good service good for trailer stuff and plow stuff

Ja
Review №59

Nice place staff was helpful bought a 16 Homestead trailer enclosed, so far so good!

De
Review №60

Sprayed in bed liner done by Hudson Truck and Trailer and they did a great job. Customer service was excellent and finished as promised.

Jo
Review №61

Great place great service I picked up a trailer from them today

To
Review №62

Good prices Excellent service.

Jo
Review №63

Great place to buy a trailer

Bi
Review №64

Have dealt with Hudson River Truck for plows, dump bodies, service bodies, tarps, etc. over the last 15 years or so. Only one small issue ever. Overall a solid reputable company to deal with.

P
Review №65

Bill in parts was extremely helpful from start to finish. Located me axels and had them in 8 days when other shops said would take 6 weeks to get.

Ma
Review №66

Planning to buy sales rep very courteous prices very fair & business looks to be run very professionally which is very important !!!

He
Review №67

For anything plow related use Central Parts Warehouse, fisher 5794K-1 Heavy Duty 4 Post Solenoid HRTT $40, CPW, $14 OEM vs OEM. Just one example of many, oh and when you need the relay, CPW knows what you need, HRRT spends 30 min trying to find someone who knows something to get you the right part. I just buy online now keep the parts in stock for me... saves me tons of money AND I always have the part day or night. Oh and the best part, CPW might send you a #plowlife sticker, HRTT slaps a huge HRTT sticker on your plow, on the plows lift frame. Go spend $5000 on a plow and to have HRTT put a sticker almost the same size as the manufacturers logo? GET OUT OF HERE.

Ed
Review №68

Buy all my snow plows and trailers here! Great service and staff.

Ri
Review №69

Lucas and Jeff know how to make things happen. There is no other place to buy truck equipment like Hudson River Truck! They have the right products to keep our business going. Thanks guys!

Jo
Review №70

They have most of the snow equipment parts in stock when you need them.

su
Review №71

Best place for truck equipment

De
Review №72

Very helpful and stock a lot of products

Sc
Review №73

Great service and excellent customer service

Jo
Review №74

Parts guys very helpful

Br
Review №75

Very friendly and informative.

Ga
Review №76

Very nice

DA
Review №77

They have everything you need

Do
Review №78

Great service

Ka
Review №79

Great place

Da
Review №80

Excellent to deal with

No
Review №81

Mediocre customer service

Ja
Review №82

Good Guys

Pa
Review №83

Expensive

Information
87 Photos
83 Comments
4.5 Rating
  • Address:12 Commerce Street Extension, Poughkeepsie, NY 12603, United States
  • Site:http://hudsonrivertruck.com/
  • Phone:+1 845-454-7669
Categories
  • Dump truck dealer
  • Trailer dealer
  • Trailer repair shop
  • Trailer supply store
  • Truck accessories store
  • Truck repair shop
  • Truck topper supplier
Working hours
  • Monday:8AM–4:30PM
  • Tuesday:8AM–4:30PM
  • Wednesday:Closed
  • Thursday:Closed
  • Friday:8AM–4:30PM
  • Saturday:8AM–4:30PM
  • Sunday:8AM–4:30PM
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
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