Before you go with this company please see the issue I am faced with. Sorry for the length, but PLEASE READ. Being military, I wanted a system that will protect my family even when I am overseas. I purchased equipment two years ago. I am not rich by no means. The representative came to my house. I explained to them I am military and move often. I explained that the house I am staying at is a rental. They said no problem, we have a wireless system, we can relocate it, and we even have a buy back program if your next house has less windows. $3k later I felt good about our choice. Yes, the system did work. However, now it is time for me to move. ADT told me (from my understanding) sorry we had sent a sub-company called defender to your home, but they have since went out of business. ADT does not move systems, but we will sell you a new system. This statement was said with joy in their voice like it would be a good thing. After pleading my case for over an hour. I was offered a free system with a fraction of what my current system offers but I believe at a higher price per month. The new system would NOT have smoke, carbon, not enough window sensors, no outside alarm, etc… that my old system offered. From my personal experience the company did not honor a service promised and my landlord now gets a 3k alarm system. I am left with either taking a subpar system, rebuying a system, or not having a system. Again based on my experience, if there is loop holes like this, what other loop holes are their ADT?

Ive been an ADT customer since March 2008. Ive had several technicians come out recently and within the past year. My cameras that I upgraded to in August 2020, have not worked properly since installation. Most recently, a technician recommended increasing my internet speed to resolve the problem. This did not solve the problem. I do not recommend ADT for cameras at all. My alarm system continues to work great.

I am very pleased with my ADT security system! The techs are very professional and exhibit extreme concern that you are completely satisfied with their work before they leave. Excellent customer service!

David was a very prompt, friendly, knowledgeable and professional representative for ADT. He took care of my service call needs and saw other issues that he fixed with no hesitate. Thank you ADT for sending David to handle my maintenance request.

Professional and fast. This is a great company and I would recommend them for any home or business.

Our sales representative, David Jackson, quickly responded to the request to review our current system and provided several system upgrade options. Our installer, Jeff, arrived on time and did an outstanding job.

Thank you Scott for upgrading our home security system with ADT. We have used ADT for over 10 years and we have never had a problem. The tech, Scott was professional, polite, and very knowledgeable. He worked effectively and efficiently, answering all of my questions (I had alot) and even taking extra time to explain future upgrades. Thank you ADT and Scott.

Michael had exceptional customer service. He was efficient and attentive to all of our needs. When it came to providing an experience for us he went above and beyond. We would highly recommend him to anyone!! Job well done!!

Excellent timely service

No stars, I would not reccomend ADT anyone. Worst customer service ever!

My ADT representative did an outstanding job. He went over several packages to ensure I knew my options. Working with David, I feel safe and secure. He answered all the questions I had and walked me through everything I needed. I will recommend Mr. Jacksons services to others.Update: I gave Mr. Jackson a referral to one of my friends and he criticized him on his credit without knowing if he was a victim of identity theft. Change the rating from 5 stars to 2 stars

Excellent service, quick install and has been a positive experience so far. My account representative took the time to make sure I had all that I needed and that I understood all of my equipment. I feel secure and I am very happy with ADT. Highly recommend their service and my representative David.

David from ADT was my rep, and he was extremely easy to deal with throughout the process of getting everything set up. Super personable and knowledgeable and did his best to ensure that we had everything needed for our system. Highly recommend!

Recently I moved to a new home and ADT Representative David came out and evaluated my home to receive an ADT system. David was courteous, informative and very knowledgeable when advising me on my needs for a system. He made sure that I got exactly what was needed in my ADT package.

I am absolutely satisfied with the services I received from ADT Sales Representative David Jackson. From the beginning till completion of installation. David was thorough as well as PATIENT with me. I had many questions but he answered them all. I felt safe and comfortable with David. He was extremely professional and knows his products well. I will without hesitation recommend him to others.

David Jackson was the sales representative from ADT. Mr. Jackson is very knowledgeable about the service I requested . He was highly efficient, arrived promptly for each scheduled visit and answered all of my questions. Very professional..

David Jackson, I greatly appreciate you sitting down with me and discussing the different types of products that ADT has to offer. Purchasing something significant can be a very hard decision for most people, but having a professional like Mr. Jackson there to assess the situation accurately is very helpful. Thank you for helping get my set up done as soon as possible. I do not know what kind of wand Mr. Jackson has under his sleeve, but it must be really good because he was able to get me on the install schedule extremely fast. I recently had an issue so I wanted to secure my property and feel safe at home once again. ADT has an excellent set of products, many cameras and motion sensors, window monitors, temp controls, etc. What I like so far about the set up is that I can view all of the security on my phone and also on any computer. I am looking forward to hearing from Mr. Jackson in the future and I hope to have a fantastic relationship with ADT. Thank you

Weve had ADT since becoming homeowners 5 years ago. Jonathan Givens is our awesome technician! He is very knowledgeable and we have had all positive experiences with his services. We are blessed to have him servicing our system and answering any questions we might have.

ADT Technician Jacob Bohannon was extremely quick and efficient. He had our system installed in no time and was very helpful explaining the features. Please be sure he is recognized for his outstanding attitude and great customer service, he is a real asset for ADT.

You cant go wrong with Scott Chamblin! He updated our ADT system flawlessly. He was a true professional, very competent and proficient at his job. Once installs were complete, he was very patient with us while ensuring we could work the new system. We were very satisfied with the results. Will request him by name for any future services. Thanks Scott!

My experience with ADT was outstanding. I have nothing but great things to say about the service that I received from both the service agent (Ms Morgan Hamel), and the technician that installed the ADT system. Accolades to both of your employees for outstanding service. I end with big thank you to Ms Morgan for taking time to explain the different options and to help me select the best package to fit my requirements. The technician was great and he took the time to go over and familiarize me with each component on the system. Thanks again and may God Bless....Bobby L Ford

We recently had an ADT tech, Jonathan Givens, at the house to assist us with an issue regarding our exterior security camera. Jonathan immediately knew what was causing the problem and was able to resolve it. He was professional, courteous and very knowledgeable. We sincerely hope that all ADT techs are like Jonathan... Thank you ADT and Jonathan!!! Job well done!

We have been using ADT security services for many years. We recently completed an addition to our home and needed additional equipment. David Jackson drove down from Montgomery to help us determine what equipment would best cover our needs. He and James House were very knowledgeable and helpful. We are very pleased with the results.

David did an exceptional job. He is friendly, professional and answered every question I had. Additionally, he cleaned up any mess made. I strongly and happily give him and ADT 5 stars!!

Jonathan Givens was amazing.. i was initially told my appointment would be Friday but Jonathan saw that he was within 10 miles of my house and called me to see if he could come a few days early. This was such a blessing because i live alone and i depend on my security system. Thank you Jonathan

Fantastic customer service. Very fast, very professional, and very knowledgeable!

It was shared to me the system and how it work. The agent was understanding and gave details of the system.

Weve had ADT for many, many years and David in Montgomery was by far one of our best reps. He is very detailed and customer focused. And wants only the best for me (customer).

Jonathan Givens was my technician today, he was very prompt and was able to address my issue and get me back up and running in minutes. He was excellent with my rescue dogs and explained what was going on along with the fix. Only thing ADT needs to work on it length it takes to get a technician when a customer has a problem. Waited about 2 weeks for appointment and in and out in like 30 minutes. Jonathan Givens is a huge asset to your company and I tell all my friends about ADT and Jonathon.

I am so very happy I chose ADT for my home security. ADT Technician Scott Chamblin was the individual who came out to my home and he was so very informative and knowledgeable about the company’s products and services. Before leaving, Scott made sure that my new system was properly working and that I knew how to operate it along with the new features. ADT, thank you for your protection and for sending such an outstanding technician to initiate your services.

ADT has kept me feeling safe and secure for over 11 years. The company is very customer oriented and will go above and beyond to see that everything is exactly to your liking.

Service technician Jonathan Givens did a great job. Took his time and explained the system to this elderly couple. We are not that computer savvy so he was patient with us. Kind, polite and was on time.

Jonathan Givens, the technician who installed our ADT security system, was very knowledge and helpful. He was very patient as he guided us through the operation of the system. We were glad to hear that we can contact him directly if we have a question or a problem in the future.

Great customer service always there for any questions.

Got Jacob to set up our ADT alarm - he was exceptionally helpful and quick. Would definitely request him by name if we got more work done.

Scott Chamblin was perfect. He came in to upgrade our system and was professional and efficient. He reviewed the entire system with our family, he was patient and thorough. Grateful for this type of customer service experience.

Chris King was awesome. I love our system and he explained everything to me. He was very patient and helpful and answered all of my questions.

Thank you David for all your help. You made sure to explain to me about ADT and what services they provided.

Mr. Givens arrived on time like always. He was on task right away. Mr. Givens updated our cel unit and successfully fixed ALL our Z-Wave switches. We appreciate his professionalism.

David has been awesome getting everything ready for me and also instrumental and helping me getting personal specifications set up on my new system. This has been a smooth transition because of David.

Terrible. They will give you a 5 hour window and be a no show. say they tried to call and reschedule you for 2 weeks later. Try another company.

Scott Chamblin was very helpful with our out of date system. Fixed us up with a new system and made our home protected. He was professional and personable. Overall, very pleased with our ADT service.

I have had my ADT system for 90 days. My Security Specialist, David Jackson, regularly checks with me on my system to make sure everything is going well. He is most courteous and anxious to make sure I love and understand my security system.

Scott Chamblin was awesome! He was very Professional and on time. He made sure he answered all my questions and walked me through the ADT app, and made sure i had a full understanding of how you use my app. Thanks Scott!!

Scott Shamblin was a total professional. He explained the tasks completed and answered all my questions. His professionalism was evident from the time he arrived until the job was complete. Kudos to him.

ADT, I had the pleasure of meeting Dakoda Blietz today. He had come to installed additional equipment in my home. I just wanted to thank and praise him for a job well done. His excellent customer service skills, his professionalism, his patience and his thoroughness was 5 Star. He answered my questions, asked again if I had any more question. What really impressed me, was how he communicated back to the ADT. He repeated back to the office what he understood them say during the conversation for clarity. I am retired 30 years in the utility industry in customer service. I rarely hear or see such committed service to ensure the customer is taken care the first time.Please thank Dakoda for me again!!!!

Joanthan Givens repaired my ADT Security system at 2452 County Road 112, Dothan, Al in a very professional matter. He is a great person to work with and makes sure your system working right. He is very hard worker.

David, sales representative, is personable and kind. Set us up for ADT and technicians sent did a great job!

Mr. David Jackson was very nice and informative, great job

Mr. Givens was an excellent ADT Tech. He answered all our question made sure we knew how to work the system. Great job

David Jackson helped my mother Dr. Ella Bolling Harris, yesterday on June 19th 2019. My mother had been given the run around byanother representative in a different state and due to that was planning on leaving ADT. But thanks to Mr. Jacksons knowledge, personable attitude and professionalism my mother continues to be a customer and a deal was made that accommodated her needs.

Jonathon Givens has serviced our home issues several times and each time he has been professional, courteous, and genuinely interested in correcting all issues with excellent care. We LOVE our ADT.

David diagnosed the problem correctly, had the gear and hardware to fix it, and completed it without any fuss. Took the time to go over everything with me, and answered all my questions. Well done, David - Thank you

Jonathan Givens was very professional, knowledgeable and helpful to me. He answered all my questions and was very nice

I called ADT to request service/repair of 3 year old system, which was installed by ADT. Telephone Representative very helpful in setting up appt. She told me that there would be no charge for the service call as our monthly charge includes the warranty. Service appt. was for the next day - very quick in getting an appt. Service tech - Jonathon Givens - had to replace two door sensors. He then proceeded to tell my wife that our system was outdated and needed to be updated. He offered to update it for a $100 fee. My wife told him she would have to speak with me first before we agreed to anything resulting in a charge. Jonathon then asked my wife how long had we had our system. She told him three years in our current home and approximately seven years in our previous house (total of approximately ten years with ADT.) He then said hed go ahead and update our system for no charge, which he did. What was that about?? Offer to update the system for $100? Would that be considered fleecing a client? And if he was going to update the system for $100, does he pocket the amount, since he updated the system anyway. Kind of sketch as the kids say these days. I have not been impressed with ADT monitoring services in the past, and only continued service with them after the 2 year contract (at which time they were going to increase my monitoring price $10/month.) They agreed to keep it at the same rate as long as I agreed to another 2 years. When the 2 years are over, Im finished with ADT.

I was an 11 year customer of ADT. I was excited to move to a new home and take ADT with me. Unfortunately my mom passed away the day before ADT was set to install. Even under all that pressure I remembered to call and cancel the install while I was out of town. Ive been out of pocket for weeks trying to handle moms business, grieve, and still live so I havent had a chance to reschedule. ADT proceeded to still charge me two months of service at my old location even though they knew I had cancelled the service at my old house. When I caught it, the call center manager told me that they still bill you 30 days after you cancel. I asked about the other month and she said oh we prorated that and took it out of your installation fee. So I prepaid $100 for an install that I didnt get. And they took money out of my installation fee for two more months before I caught it. All this while they say sorry for your loss but...at least we gave you back the second month. So instead of $100 back I got about $50. Even during our time with them we were paying several months during one of their glitches and they werent even monitoring my home.No more ADT for me. EVER. And Ill let everyone I know not to get ADT. There are other options now.

Jonathan Givens was very professional, courteous and did an exceptional job in a timely manner.

ADT was here on time. Tech ( Dakoda Blietz) was outstanding. Very Polite, nice & professional young man.

Scott Chamblin updated my security system today. He did a fantastic job of installation and instructing on the usage of the updated technology

Extremely dissatisfied.

Excellent customer service.

David was professional and helpful !