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Outdoor Sports
9100 E Valley Rd, Prescott Valley, AZ 86314, United States
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Outdoor Sports
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Ve
Review №1

Found a boat I wanted online and met Shaun a young salesman for outdoor sports. We were in contact and worked out a deal thru the phone and email. We drove out to see the boat and was not disappointed. It was everything we were looking for. Shaun and the outdoor team walked my wife and I thru the paperwork. Really good people to work with and seemed to enjoy working with us on the deal. Highly recommend Outdoor Sports if you are local or a couple states away. Thanks Shaun and the whole Outdoor team we appreciate all your help and professionalism.

Jo
Review №2

I just cant say enough how wonderful my experience was. It sounds cliche but, the moment I called I knew I could trust these guys, and from the moment I walked in I felt like family. It was the most pleasant and fun sales experience Ive ever had, Jim and Sean made it feel like I was buying from old time friends. Also, I wont go into detail, but soon after our purchase we had an issue and these guys went ABOVE AND BEYOND to correct it. This was my first time buying a sports vehicle and I feel extremely blessed that I stumbled upon Outdoor Sports. My family LOVES our new Tracker!

Pa
Review №3

I love this place, the staff are always friendly and attentive. They go out of their way to help you. Great service and repair shop also. Bought my motorcycle there! Love it!

St
Review №4

I checked out their website because I was looking for a side by side. Found one I liked so I applied online for it. They never even contacted me. Figured if my business doesnt matter to them, then I wont bother calling them either. My credit is fair and I checked my credit. They did run it, so now I have a hard inquiry on my report for no reason.I will go through my credit union for a loan next time and NOT through outdoor sports.

Ca
Review №5

The best customer service. My husband and I were so amazed by Sean and Jim. They truly exemplified great service. We drove an hour and half just to buy from them. After having horrible service at major chain stores in Phoenix, buying from Outdoor Sports was fresh air. Jim gave us a full presentation on our new side by side plus answered every question we had on it about warranty, expectations, and options without hesitation, which is hard to find in any sales guys these days. Then Sean was so knowledgeable about the industry and was never pushy as a salesman or finance guy. They emailed and spoke to us over the phone for 3 days before driving up and just as promised, they had all our upgrades done on our new ride before we got there and we were in and out of there within a hour which gave us a whole day to go do trails up North. Awesome experience!

Li
Review №6

The older gentlemen there was very helpful abd nice. Due to the pandemic what i was looking for wasnt available sadly but i would go back for the good service

bl
Review №7

Only 1 person I talked to i liked

Ge
Review №8

It was great. Love our side by side.And staff was great also. Thank you..Pete and Shaun..

Ka
Review №9

Ryan was so awesome for the repair of our Rhino! We will use them for all our off road needs!

Ti
Review №10

Best customer service I think I have ever received. We bought a new boat and took it out that weekend, had some issues with the boat and they came and picked it up from the lake 2 hours away fixed the problem and returned the boat to us at the lake that evening. Thank you for making this experience as best as it could be! Awesome boat and we had an amazing first lake trip with it!

Da
Review №11

When kids get good grades... I buy mine dirtbikes... Bbrrraaaaap

Jo
Review №12

Great place too buy great group of people!!

Ch
Review №13

A great dealership for Yamaha. while the bike they had in stock was great, due to my size, it did not work for me. Jim & Ben did a good job of getting me the information & suggesting options.

Ga
Review №14

Outdoor Sports is a good place to go buy a boat motorcycles and Yamaha side by side

Li
Review №15

My husband bought me a boat for my birthday! The staff here was amazing. It was the easiest large amount of money Ive ever spent! From sales to financing to their onsite store. We got the help and supplies we needed all in one place. Thank you!

Na
Review №16

Bought a used boat from these guys and it died on the 2nd day of using it. I had it checked out by a different shop and they found severe wiring issues that were a fire hazard, Outdoor Sports also confirmed these issues and were surprised they missed it. They took the boat back and said they fixed the wiring issues and gave the boat back to me. I took the boat out again and it seemed to run fine, but I noticed that there was still melted and exposed wires that looked very unsafe (another boat shop also confirmed this, not just my opinion). I brought the boat back a 2nd time and they once again were surprised they missed it and apologized and kept the boat for two weeks to fix all of the wiring under the dash.I got my boat back and it died again the 2nd day of use. After having to drive to Prescott from Flagstaff more than 4-5 times both ways for the boat issues I decided to pay out of my own pocket and have a shop in Flagstaff look at it and they found the issue in one hour. It was a problem with the fuel pump that was an easy fix, found with a simple fuel pressure test. Whats concerning to me is that Outdoor Sports claimed to have done a full inspection of the boat before selling it, but the boat had a broken lower fuel pump cap and a simple fuel pressure test would have shown the lower pump was not working AT ALL. That in combination with the severely melted wires that any person can see if they looked under the dash makes it very clear they never inspected the boat. Outdoor Sports simply turned it on and called it good when it ran. Other shops do full compression testing, fuel pressure testing etc. as standard practice.In conclusion, I do not see any reason to purchase a boat from a dealer and pay thousands in sales tax if the boat is not even going to be inspected properly for basic things.To be fair to Outdoor Sports, they did fix the issues they were aware of for no cost and they do have good communication and customer service. I truly believe they wouldnt leave someone hanging with a Lemon, but the amount of my time that was wasted driving to and from Prescott and the poorly executed inspection on multiple occasions have made me lose trust in them as a business. If you are going to pay a dealer price + sales tax buy from a dealer who does a thorough inspection prior to selling it, otherwise whats the point of buying from a dealer?*As a side note, these guys quoted me $400-$500 just for labor to install a fish finder and they said that price was giving me a deal for the inconvenience I experienced. The shop in Flagstaff is doing it for $200... Might want to think twice about their service costs too.

Da
Review №17

This is a great dealership with excellent employees.

Co
Review №18

Super great staff! They directed me to what I wanted then showed me what I should wait for. Lol they talked me out of a sale today but Ill be back. Thanks guys! And Jim had great info and experience to share.

je
Review №19

After a few bumps in the rode found out these guys were more than willing to make things right appreciate the great service .thanks Ryan and Chaz

Am
Review №20

Took our boat in for a full service. They said it would be about a week. I called to ask whe we could pick the boat up the following week and they told me they found something else wrong with the boat and that it would be at least another week. Tack on about 800 bucks. So we let them keep it to fix that extra part. We call the next week asking when we can have it back, they said we would have it before the weekend for our planned lake trip and then didnt call us until Saturday to pick it up. We get there, and they broke a hose for the trim and tilt, ad admitted it was their fault but we were expected to pay for it. So we had them order the part for us so we could fix it ourselves. We got home, they damaged the outdrive casing of our boat from prying it open and the bolts were all loose. Then we go to replace the hoses, they ordered the wrong ones! We paid 500 bucks for wrong hoses! We will NEVER go back to the place again. Terrible service, and all they want is money for terrible mechanic work. Our boat was in immaculate condition and now it has pry marks all over the outdrive casing.

Ma
Review №21

We have been coming here for over 2 years now. The parts counter Deo rocks. We really appreciate the reliable service department too. The whole crew there are first class in my opinion. We have a great experience every time.Please keep up the great work you all do there... Its much appreciated!!!

st
Review №22

These guys are always friendly and provide great customer service! Always call when special order comes in. Great bussiness to deal with.

Da
Review №23

Nice people, Shaun and Jim are bike guys. I bought one in 2013, an R-3 in 15 and I rode the 2020 R-3 today. Just waiting for a piece of bodywork that was broken in shipping. This will be my 29th bike in 60 years of riding.

Fr
Review №24

I bought a Yamaha Viking 14 months ago (Dec. 15) and had a great experience with the purchase, as well as with all the subsequent required maintenance. I decided I needed a Yamaha Grizzly too, so I went back to these guys because they are so easy to do business with and VERY customer-oriented. The pricing has been fair and the customer service is world-class. I highly recommend the dealership, as well as my salesman Shaun.

Te
Review №25

I recently bought a Yamaha Wolverine from Outdoor Sports. The Sales Representative Shaun was low pressure and first class to deal with. When I was ready to buy I got a fair purchase price and a very fair trade-in value, plus several valuable extras included. One option they included for the Wolverine had to be delivered to their shop; they immediately shipped it on to me at no charge (Im 40 miles away) and I received it the next day. I would definitely do business with them again!

Je
Review №26

Nothing better than a small town dealer!  I just bought a Yamaha Waverunner from Shaun.  I have had a lot of experience buying from dealerships and I must say this dealer (Outdoor Sports) was one of the most pleasurable experiences I have had.  Shaun was most helpful and there was no pressure to make the sale.  He let me take my time and was quick to answer any questions I had.  I also liked how knowledgeable he is about the products he represents. I also liked how the owner is quick to help out if needed.  They were also very considerate of my time and had everything ready when I decided to make the purchase.  I have seen it in previous reviews and can agree, they do treat you like family.  I will be back for service and products I need in the future.

Ri
Review №27

I was there looking for a used boat they have some very nice boats there that they have taken in on trade

Ca
Review №28

Worked with Jim! Great guy! Judy had all of our paperwork ready! The process was simple and everyone was extremely friendly! Would definitely buy from them again!!

Fr
Review №29

Boat hunting turned easy when I contacted outdoor sports. Salesmen was Shaun made everything a breeze even though I lived 1.5hrs away made me feel like a neighbor! Kept in touch every step of the way purchased a bayliner 219sd boat is AMAZING!!! Will definitely recommend family and friends to do business hereThanks for everything Shaun!!!

Bo
Review №30

Drove from Las Vegas to buy the motorcycle i was looking for. Best dealer customer service I ever had. Judy had everything ready to go and Shaun went beyond any expectations just to make my experience enjoyable ! Thank you again guys and next time Ill be looking for another bike youll definitely get my business !!!!

Jo
Review №31

This place was so disappointing. I dropped off my dirt bike here. They didnt give me a time frame of when theyd look at it. After a week I called and they told me theyd look at it within a couple days. A week later I called again and they said they hadnt gotten to it. A week later I called and they said it had been in the shop for 3 days but they didnt know anything to tell me yet and would let me know in the next day or two. I called 5 days later and they said it would be $800. I asked what needed to be done and the service manager made me feel like I violated some code for asking what work my $800 was paying for. I asked for details about the work they wanted to do, like why they believed it was necessary and again a gruff response with really no explanation. One of the issues was the starter switch. They wanted $300 to replace it. I ended up not having them do any work on my bike and taking it elsewhere. The other place I took it was able to repair the switch to perfect working order for $50. Did more work than what this place was going to do for $500. Seriously, WAY overpriced. Didnt feel like they cared about me as a customer. It felt like every time I called to get an update or asked a question I was putting them out. I dont recommend this place for service at all.

Ro
Review №32

Outdoor Sports and staff member Shaun H accommodated my used jetski and trailer needs with professional and friendly service.Outdoor Spots and Shaun H demonstrated such caring, honesty and integrity in standing behind and backing up their used products and caring for my needs.I highly recommend this humble and honest business.

Ro
Review №33

Excellent outdoor sports store with great prices

Pe
Review №34

Just picked up our boat the other day. Shaun provided great assistance for the sale. It was great doing business with you!

Ma
Review №35

Great, Ronnie in parts was very helpful and knowledgeable. He is easy on the eyes as well.

An
Review №36

Great people even gave me a couple of battery terminal nuts that were laying around for free.

Je
Review №37

Expensive LOL

TC
Review №38

Great Service, Awesome personal.

Ch
Review №39

Chaz is always so helpful and they always get the parts I need!

Sa
Review №40

Staff is super friendly and helpful. Next time I need a part or want to buy a motorcycle. I would highly recommend this place to anyone interested in buying a motorcycle or a side by side.

Te
Review №41

Had good luck with this place. Had them service another one of my three quads. Should of took three days for service. I called Ben on the third day to ask how it was going. Stated I needed a carb part. There was nothing wrong with my carb. Then he called me backed stated he was confused with a quad that look exactly like mind. The service took over a week with additional miles added. Will not be going back.

Gr
Review №42

I purchased a brand new yxz 1000r Anniversary Edition. Any problems that Ive had with it I can usually get my machine in and out at a very reasonable cost. Staff is very friendly and knowledgeable and I enjoyed working with them.

C.
Review №43

Great service and people are helpful and friendly

Da
Review №44

I love this place not just because I work here but its an awesome environment to be in

Er
Review №45

Nice place with good selection of goods.

Ch
Review №46

Love this place. Yamaha will take all my money! I want one of each.

Jo
Review №47

These guys are great very helpful

Te
Review №48

Friendly knowledgeable staff. Not a large motorcycle inventory. Might be more 4 wheel oriented.

Jo
Review №49

I just traded my Can AM Spyder RT Limited in and purchased another Yamaha Roadstar. Before the Can AM I traded in a different Roadstar for a Yamaha 1300 tourer. So I have purchased two Yamahas from this store. I am a picky person so they must be doing something right. Great service. Friendly people.

Bo
Review №50

I picked up my waverunner and it was down pouring rain. After paying 436.00 for an oil change and to remove the bad gas…do you think that any of the guys would go out and hook it up for me? Mind you I had just gotten off work and was in sandles. NOPE not one of them offered and it was sitting in a muddy lot. From here on out, I will teach myself to change the oil and service it myself!!!!! So disappointed it this place after ALL the money I spent!!!

Ro
Review №51

Great experience, SHAUN was helpful throughout the entire buying process, no pressure . Would definitely recommend & we live in Phoenix, worth the drive!

Ke
Review №52

First off let me say the staff was very friendly. They answered our questions and spent ample time with us while we’re in the store. The reason for two stars took place after we left to consider our options. We drove from Phoenix to look at a boat listed on a local website. After browsing the showroom we took a breather to get some lunch and discuss our decision. We phoned Peter back to make an offer on a boat whose retail value was around $3000-$4000 less than the sticker price. As with any negotiation we offered low (but not insulting) with the expectation of a counteroffer and potential negotiations. We were told He’d call us back shortly. We waited an hour and a half with no response. Clearly realIzing they weren’t interested in our business we decided to head back to Phoenix.Two hours and still no response I called back and spoke to Peter. He said, “Oh sorry I didn’t call back. We got busy?? (Last i checked we were customers who had made you an offer) The boss said we aren’t budging On the price because we know there are no other boats like this available right now. And you’ve got a budget.” Never once during our visit or on the phone did we ever mention a budget. In fact there was never an opportunity to discuss anything pertaining to money because the conversation ended at that very moment. No counter. No negotiation. No questions. Nothing. The end.So if you intEnd to try to buy fromHere plan on feeling like you’re at Carmax. Clearly they are Proud of their prices and negotiations are not an option. Very disappointing especially considering the actual value of the boat. Had we known they were firm on their list price we would Have saved the gas and spent the day at the lake and shopped at the Dealer in Phoenix who sells the same exact boat.

Bo
Review №53

Youre better off finding a Yamaha place down in the Valley. I have used these guy twice. Once was when I needed some carb work. I asked when it would be done and the guy told me a week or so. I thought, okay not bad. TWO months later! I was furious. Plus, they didnt even clean it good. They left grease all over the bike and rushed me out like I was a bother. Then... I used them again recently. 12/2/16 because my bike was dropped. I needed to replace a mirror, a crash bar, pegs, and clutch. This time it wasnt the time they too (of course took a long time) But this time my saddle bag was cracked all the way through. Custom leather saddle bags that my father gave to me. Yes, they were average condition when it went in, however they look REALLY bad when I picked the bike up. When questioned the mechanic looked like... ummm yeah.. It was kind-of dry No crap!! Yeah, dont use these guys. Very unprofessional, cheap shotty small town crap.

Le
Review №54

Not the best experience buying a used boat. Still leaks and the annual service they claimed it had was not done. Paid premium for boat thinking that In would have to worry about buying this. Having to put more money into boat to find and fix leak. Buy a used boat from them only if you have a third party surveyor look at it.

Fr
Review №55

Good selection of products, helpful staff and fair prices.

L
Review №56

Easy to do business.

Br
Review №57

Where to start with this. First and foremost, amazing experience overall. I first bought a new 2016 Yamaha TW200 from Shaun H. who is hands down one the best salesman that I have had business with. I bought the bike to learn on, and just recently (4/1/17) Shaun had emailed me about a FZ-07 2015 that just barely came in, and he immediately contacted me about it. On April 12, I drove from Scottsdale to PV and bought that said bike. Paperwork was quick, bike was in amazing condition, service department and sales treated me like I was family, I dont know of any other places Ive gone that treats anyone with such respect. I even had issues loading it up with my current ramp, and Shaun once again came in to save my day. Regardless of my distance, I will be bringing my bike up to this dealership every time it needs services done.

Wi
Review №58

I went in looking for my first SxS. Shaun was extremely helpful in showing the various configurations available. They have a nice off road test area close by that had me hooked. All of the paperwork was handled pretty quick, I grabbed lunch and it was ready when I returned. I was introduced to the owner and the rest of the staff, including the service department, before leaving. Shaun went out of his way to deliver my new SxS while I was getting insurance setup.It was a very enjoyable experience, no pressure or stress at all. Ill be going here again to keep my SxS maintenance up!Note: I bought a 2017 Yamaha Viking VI EPS Ranch Edition

YV
Review №59

Thanks Outdoor Motor Sports! Awesome customer service, we are enjoying our new Pontoon

Yo
Review №60

Just went to see about getting a new motorcycle and took a hit on my credit just to be declined due to no prior loans etc, and they wouldnt even let me test ride???? What kind of crap is that? Harley Davidson in mayer let me ride no problem, and the bike costed 5 times the yamaha, so I say loud and proud, lost a sale!

ko
Review №61

Amazing staff, Great customer service

ke
Review №62

Always friendly with lots of parts and new products.

Br
Review №63

Great service. Friendly people. Thanks Dave.

Pe
Review №64

Just bought 2 new bikes! Jim treated us great!

Wi
Review №65

Friendly staff. Had work done on the boat( winterize etc).

Ho
Review №66

Very professional. Answered all my questions, demoed the product and delivered on their word.

bi
Review №67

Very knowledgable and helpful

Da
Review №68

Great service good people

mi
Review №69

Go see Shaun! He will work hard to get you on the road!

Pe
Review №70

Friendly, courteous and knowledgeable staff.

Di
Review №71

The only place I go for my outdoor sports

Bi
Review №72

Excellent service friendly atmosphere

da
Review №73

Great staff.

Da
Review №74

Always there in a pinch

Pa
Review №75

Great place, but expensive

Mi
Review №76

This place rocks.

Information
25 Photos
76 Comments
4.4 Rating
  • Address:9100 E Valley Rd, Prescott Valley, AZ 86314, United States
  • Site:http://outdoorsportsaz.com/
  • Phone:+1 928-772-0575
Categories
  • Boat dealer
  • Motorcycle dealer
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:9AM–5:30PM
  • Thursday:9AM–5:30PM
  • Friday:9AM–5:30PM
  • Saturday:9AM–5:30PM
  • Sunday:9AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
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