These guys are the best! Best dealership experience I ever had, hands down. They treated me like I’m the best thing that happened to them that day! I flew over to pick up the car and they even went to Prescott to pick me up. Austin really went above and beyond to make sure not only I get the right car but also get the right deal. I just wished I had a dealership like that where I live for service appointments. Otherwise if I ever going to be buying another Jeep it will be at York. They also had that for sale(picture attached) - how cool is that?

Austin was great! When we didnt find what we were looking for on our first visit, a week or two later he contacted us because theyd received a new Jeep Cherokee and he thought of us. We decided to come down and see it and Austin came in on his day off to show it to us. We traded in our old Patriot that day and the entire process was easy. We really appreciate the extra effort Austin went through to help us obtain a new vehicle during this current shortage!

Jeff was an absolute pleasure to deal with. We got the keep as needed and in short order. Jeff also went way above and beyond by getting all the aftermarket items installed and organized all work to be done after to get the keep set up for us. This was the best “car buying” experience I have ever had. Thank you

I am so Happy with my new purchased Jeep. They didnt pressure me. They gave me what I wanted for my trade in. They have kept in touch with me after the purchase to make sure I was still satisfied and how to operate my new vehicle. Ask for Corey he was a great salesman and helped us on this big life change.

Always take great care of me and my vehicle. Strongly recommend. Been with dodge my hole life. Never done me wrong!

Great buying experience! Corey in sales and Dan from finance were super helpful, knowledgeable and were able to make it a great experience all around!

Super impressed with Emily in the service department. Very professional and informative. Even provided daily updates! I know she doesnt have the easiest position but she definitely excels at her job and deserves a raise!!

I drove my RAMt 3500 to York with rodent damage to wiring. I have been a York customer for years and know the service department is the best around. A week later the damage was repaired and the truck was given a safety check and test drive. Many thanks to Jake in service and the talented crew working in the trenches. Many thanks also to Josh and Jimmy in sales for always taking care of friends and family with their truck needs. I drive past my hometown RAM dealer to York in Prescott. Its always the best buying and service experience.

Ive been to 4 different Ram dealers for service in the year since I purchased my truck and York was the absolute best! Unlike the other dealerships, York was sufficiently staffed and my wait time was not excessive. Everyone was super friendly and efficient. Going forward York will be the only Ram dealership I will go to for service.

Robert was great! Great customer service at this location. I felt like I was getting accurate trustworthy information and prices. Ill definitely be back.

Service was great. Even though they were busy, I got out when Tony, my Device Advisor, said I would. Parts Department was great too. Scott handled everything I needed and was glad I went through York to get the accessories I wanted. Highly recomend.

June 2020 I purchased my first Jeep. Jeffrey Simpson was the sales person who helped me. Jeffrey was accommodating and knowledgeable. I typically have purchased vehicles from private parties however since my experience at York and with Jeffrey in June 2020 I have gone ahead and purchased 3 more vehicles from York working with Jeffrey. So rare to have a cohesive team working for me. It was strange but the reality is from sales to finance to service they have exceeded my expectations. Five Stars all the way! Definitely wouldnt say that about every dealership I promise you that.

JP was a great Salesman! We love our new truck!

Very pleased with my experience. Was my first service needed since buying the truck from York, and everyone was super helpful and friendly. Thank you for a the great customer service and amazing staff!

Amazing. I have never have had a Dealership treat me as friendly, provided me with what I wanted and didnt feel buyers remorse of any kind when I left with my new car. I would recommend York to my family without hesitation as well as my friends. These people know how to do a business. Thank you Austin.

Took my car in for a recall and the staff at York were very easy to deal with and very friendly. They got me in about 5 minutes before my scheduled appointment time and made me feel like they appreciated my business.

Bought a new 2021 Jeep Wrangler Unlimited Diesel here from salesperson Dustee! She was straight up honest and helpful. Gave me the deal I needed. I would absolutely recommend Dustee, York and everyone I met here to my family and friends. They are a gem hiding in Prescott, AZ!

Awesome experience. I a limited amount of time to purchase my new car and they really husseled to get me set up and on the road! Thanks York for making my dream come true!

Jim and I had an awesome experience at York. Austin Shepard, our salesman was very knowledgeable and courteous. He kept us informed on our Jeep order and answered our questions. We would recommend not only Austin, but York Chrysler & Jeep for your purchases.Sincerely,Jim & Leslie McDonaldPrescott, AZ

Totally helpful printed out exactly what we were looking at what we thought we needed. Put the prices in front of us everything was done courteously and fast as a whistle. Scott took care of everything we needed in the parts department.

Everyone was kind, courteous and professional. The work on my vehicle was done well and my car left to go home with me running perfectly and clean as a whistle. No complaints at all. 😊😊😊

We purchased a vehicle here and we were treated very well. Austin, our sales associate, was knowledgeable about the vehicle we were interested in. Everyone there was very friendly. They worked with us on financing and we got a great deal. Thank you York Dodge Chrysler Jeep. We love our new Jeep Wrangler

I had a transmission line break on AZ-69. All of the fluid drained from my transmission. Towed to York Dodge in Prescott. Toby, the head of service managers, Tony my assigned service manager and Gary, the lead mechanic all worked diligently together to make a horrible situation into a great situation. My entire story is too long to explain, however, in short, this team of professionals are worth trusting your vehicle with. Thank you all for all you did for me!

Amazing staff and the service department was excellent! They had my vehicle out in a quicker time than they estimated, also it was cheaper than they quoted me to have my transmission fluid changed. It was Super easy to make an appointment online with plenty of availability.

On my travels from Phoenix to Camp Verde pulling my 5th wheel my tailgate on my 2021 Ram opened by itself. I called Emily in the service department @ York Dodge, Emily understood the safety concerns I had and even though the dealership was busy Emily was able to work me in. After a few days the technician found the problem and repaired my truck. I am very grateful to Emily and the rest of the staff that were able to get me back on the road. Even though York Dodge is farther away than my local Dodge dealer I am considering taking all my business to York Dodge. The staff at York have renewed my faith in a great customer experience. Thank you!

I have been coming to this dealership for years! I bought my first jeep here at a great price and bring it back every time I need an oil change. The ladies and gentlemen back in the automotive service department are also always very kind and helpful and have squeezed me in at the last minute when I was runninglate from a long trek from Sedona. Good honest people and attentive service :)

I felt like decisions were made that were in my best interest rather than the cheapest or easiest fix to a warranty issue. As well, I was kept updated on the status regularly and the service rep was kind and knowledgeable.

Emily was awesome to work with. Emily communicated very clearly as well. Thank you

They replaced a starter in my Grand Cherokee. Reasonable time,everyone was friendly. They did a good job

I was contacted by the General Manager of York Jeep and after a few phone calls I was able to purchase my Jeep Cherokee. I was treated with respect and professionalism by all when I went in yesterday. Im glad that we were able to remedy the situation and I was able to purchase my Jeep. Much appreciated and thank you!!I went in this morning with all intentions of purchasing a Jeep Cherokee Latitude. York dealership is NOT upfront with their incentives along with the financing program. The usual salesperson tactics were applied and when it came down to the final paperwork for financing through Chrysler, after giving all my information including my social security number I was then informed that I would be paying 4.5% interest on an 84 month loan. I have great credit and when I expressed this fact I was told yes, you can get 0% financing BUT you would have to give up all of the incentives the dealership has to offer. I was NEVER told that information. The salesperson claimed I didnt ask him about 0% financing therefore he did not explain that I would lose the incentives. The thing is I did tell him when he showed me the preliminary paperwork that I DID NOT want to pay 4.5%. He said and I quote our finance person is really good and he will give you the best interest rate you can get. 4.5% was the highest on the preliminary paperwork and that was what was presented to me. Typical salesperson, manager and finance tactics was the experience I had at York dealership which is poor customer service and shady business dealings. I ask...isnt it the salespersons responsibility to inform the customer about ALL aspects of purchasing a car at the dealership in which they are employed???

Dropped off Truck.,Two hours later it was ready! Excellent! Thanks.

The work was done right without issues. The only issue I had was not getting told about copays for warranty work... 2 different warranties so 100 bucks a wack for engine work. I wasnt told about the copay when I bought the truck or when I dropped it off.

After speaking to a few employees we decided to come here to see what kind of inventory they had in our price range. We had an extremely pleasant time until we actually started looking at cars. Before we left the office the man helping us asked us our max payment that we would be willing to pay per month. The employee showing us around showed us 4 different cars either at the absolute max of our price range or even trying to convince us to buy things $100 over our limit. It was extremely frustrating trying to be haggled out of our comfort zone. We ended up going to 5 star cars and getting a better deal in a nicer looking car anyways but I would probably never recommend this place to anyone buying a car for the first time

Had my Jeep serviced here during a trip breakdown. They provided great communication and great service. Jake Ill was easy to work with and saved the day on our road trip! Would highly recommend and their service team seems to be exceptional!

Our experience with Austin Shepherd at York Dodge was hands down the best experience we’ve ever had. There was NO PRESSURE and complete and total honesty. The whole group at York Dodge was amazing. They worked hard for us and were able to negotiate to get our interest rate lowered. This is the first time in purchasing a vehicle that I walked away without an ounce of regret or feeling like we could have gotten a better deal. Thank you York Dodge!!

York Dodge couldnt even do a simple oil change on my 2020 Ram diesel without screwing it up. Had to return 2 more times to get the oil residue cleaned up from dripping of the frame rail onto my concrete driveway.

We have purchased two vehicles here and use them solely for service. Couldnt be happier with a dealership. They dont mess around and waist you time.

Service Department was great at getting me in and out quickly. The reason for the four star rating is the hourly rate for service. I paid $176 to have an aftermarket part installed. From the time the shop opened for day until the job was finished and I was out the door was exactly forty minutes.IMHO this is too much.

Nicest dealership in the Prescott area. Great salesman and an amazing support staff create the ideal car buying and long term care option.

Time is a problem in service. Prescott has grown so much that they cant keep up with demand. The staff is great in sales and service! They work hard and do great work. Owners/management need to hire more people in service. And expand their bays. The employees are the ones taking the complaints and I hope this will be fixed. Neither customers nor employees are enjoying the delays and stress caused by short staffing.I see a response from the owner but I need a contact number for you to call you.

Never left a review anywhere but this dealer single handedly gave me the most asinine customer experience Ive ever had. I was at this dealer in March for an AC recharge on my scatpack charger that I ordered from this place many years ago. While I was waiting the staff informed me that my water pump was rattling and making noise and that it needed to be replaced. I figured they are trustworthy and told them to replace it(at the time my car had less than 10k miles on it). A few web searches and phone calls later I realized theres NO WAY it should be out on such a new car. I ended up w a 1,640 invoice. Attempted reaching out to management(I think his name was toby) and dude said there was nothing Mopar could do. What a pathetic dealership. The latest updates are my trunk wont open no matter which buttons I try, AND the remote start quit working. If you are thinking of buying an SRT save yourself the nightmare get the C8 instead.

If i could give 0 stars I probably would this dealership is the worst i have ever been to receptionists are rude they see what you wear and they judge u by that took my truck in for a tire replacement knowingly having full coverage they still wanted to fraudulently charge me extra on top out of pocket I told them i shouldn’t be paying for it so im going to go somewhere called the insurance claim number they did not know why they do that they put on the spare and they gave me my tire the one with the punctures off the rim that when i took it to the other dealer they almost did not want to accept the tire due to tampering with it i had to let them know what happened if you are looking for a jeep go to jeep from avondale arizona one of the best places cant say the same for this place just a fraudulent location if u ask me never again .🤦‍♂️

Just a great Team all around; from Dusty our sales lady to Jared our finance manager and staff thank you for your help.

Always great service. Friendly/knowledgeable staff. Have no negatives whatsoever!

I had another good service experience with York. Tony V. was informative friendly and prompt to let me know when my truck was ready. Also to let me know what was coming up for another scheduled maintenance. My brake work was great and ill is good. Thanks

Can you please get with your web or IT people and get my business phone number removed from you sites. I get calls daily on my business line looking for York Dodge. I have called you twice and asked if someone could please address this problem. I know it does not bother you, but it is causing disruption to me and my business. Please address this problem. I am now asking the people that call me to tell you about this. Put this on your priority list please. I have gotten over 200 calls in the last 4 months.

Sales was awesome. I do have a scheduled service 5 days from now, so I cant say how service was until I finish my service appointment. Why ask for a review 5 days in advance???

Very nice. The finance manager was very friendly.

We had a great buying experience with Doug Woodin and Austin Shepherd. They were honest and straightforward during the whole process and I am happy with my new purchase. Well done!!

Great place to buy a vehicle we bought a truck and a grand Cherokee.

From pulling up, to check in, wait time, completion, absolutely GREAT customer service from the entire morning staff, my 1st time there, ill make the 2 hr drive happily. They have our business for service and our purchases! Thanks for caring about the little people

Great service. friendly atmosphere.

Sean and the other staff took very good care of me. Did the express lane for my butler car wash and when my Vehicle was finished a young lady brought it out and parket it in the shade for mr while i checked out. Great job

Went to look at car before upgrading mine. After crunching some numbers, he asked when I was ready. Told him selling home which would be closing in a few weeks, as I wanted to pay cash for vehicle.Sales man said he was only to help individuals wanting to buy a car that day and he should of known before speaking with me.I felt insulted and will be buying my new car from another dealership. Its all about delivery.

PHENOMENAL experience at this dealership today. My new jeep wrangler broke down in the middle of I40 on my road trip from Virginia to California. I could not be more thankful that this dealership was the closest Jeep dealer in the area.From the moment walked in and spoke to Jake, I felt the burden of my broken down car being lifted off my shoulders. Every single person here went above and beyond to make sure that we taken care of. This is most definitely not your standard card dealership, these are genuinely kind human beings who want to help you and work hard to get the best for you.They were able to arrange a rental car for us free of charge, helped us plan out how we would road trip to California and come back to Arizona to pick up our car once the car was repaired, and reassured us that the car dying was not our fault but a manufacturer issue.I seriously can’t say enough wonderful things about the people here. Every single person from the service providers, to the receptionists, to the mechanics were absolutely incredible. Thank you so much for making such an awful experience a little better for us.

Robert the Warranty Manager is so polite and knowledgeable.

Wouldnt go anywhere else!

Treated great by Corey and the dealership. I flew in from California for a new Jeep. Corey took me on a grand tour of all the features and benefits that came with all the different packages. This was the best dealership I have ever dealt with. Thank you Corey!

Just purchased a new RAM 3500 and Im very happy with how professional and smooth the transaction went. Certain trucks are very hard to find in stock right now, and they had a good selection. I drove up from Phoenix because York by far had the best options and prices of RAM trucks appointed with the trim levels I was looking for. I liked the fact that their website showed substantial discounting off sticker, where other dealers are only wanting to sell the bigger trucks at full retail price. I worked with Jeff to handle almost everything for the purchase by phone. When I arrived the truck was ready, and the financing process went very smooth. I will plan to purchase future vehicles from York, as this was a very positive experience.

Very quick to provide service and information. Pleasant and helpful each interaction.

I have been a long time customer at York. They have always taken care of me and my vehicles well. Thankful for Steven in business link sales and my service advisor Jake.

Trustworthy, straight forward, no dealer games and expert knowledge. Could not have had a better experience !

Brought in our 2007 Jeep Liberty because of a crack in the Radiator. I have Max Care Lifetime Service Plan. The computer system indicated there was no Max Care associated with my Jeep. Sean Hippe investigated and found that Chrysler had indicated that I missed my 5 year inspection in 2017. I provided documentation of my requesting the 2017 inspection. I also provided other documentation. Sean went out of his way to bring this issue to Dealership Management and on to Regional Management. In the end Seans work resulted in re instatement of my Max Care and Jeeps Lifetime Powertrain Warranty and the repair of the Radiator which brought me to YORK. I can not thank Sean and all the York Team enough.

Had a car breakdown, and was towed to York in Prescott. The car was pretty new and was covered under warranty. I knew what the problem was with the car and told York the exact problem and where to look for the repair(it was an obvious diagnosis).The car sat in their lot for almost 6 days before it was even looked at. Im not talking about repaired, but actually getting in a bay to verify what I said.Diagnosis was completed in about 1 hour, parts ordered, and repaired the following day.My 2 stars is for the speediness of the repair, the three stars excluded from the review is due to how long it took to get the car diagnosed.

Great buying experience. I feel like we got an honest deal. We love our Ram 1500 Laramie.

York Dodge sold me a Certified Jeep Grand Cherokee. While checking the car, I realized that windshield was full of pits and there were cracks. Lift gate was not opening from inside console. Sales person promised that it will be taken care of. After I made the payment, couple of days later I followed up, nobody even responded to my emails, could not access one salesperson by phone. I got very rude email replies. Later on I also realized car was damaged on the bumper. I drove the car like this for weeks. Until I reached out to general manager, nothing was done. I decided never to buy a car from this dealership, but since they were the closest option for service I tried the car service for my other Jeep, and level of dishonesty and hostility of service personnel was unbelievable. After charging me hundreds of dollars for one CV joint change, when I was picking up my car, service personnel told me there is more fixes are required for my car. They did not even put the right part on the quote and than York Dodge tried to charge me close to one grand, which costed me nearly half of at another Jeep dealership. I will not even go near to their business anymore.

Highly responsive service department. Had a problem with our vehicle and the Service Dept. was fast, efficient and had us on our way in about 15 minutes.

Excellent service. Completely free 12-month service and inspection.

What a great buying experience. Super helpful staff. Thanks to Cory, great guy. We could not be happier with the Durango RT 2021. Amazing deal.

GREAT EXPERIENCE! Thanks Jeff! We’ve purchased many new vehicles in our day. We usually buy through A fleet Dept for our work trucks in the valley so we don’t see salesman often. Most people dread the experience...to that I say “Go see Jeff!” Jeff is knowledgeable and not pushy. We didn’t care for the new Rubicon we were there to look at (personal color preference). Jeff happily went the extra mile to see if what we were really looking for in the color and options preferred was available anywhere. Inventory of high demand items are in short supply right now due to Covid and production slow downs. We didn’t find a new one we liked but he convinced us to come back and look at a gently used jeep. It’s perfect and we are very happy! Knowing little about Jeeps he answered all our questions! We always dread that last stop to sit down with the finance guy...we were pleasantly surprised with Dan who was very nice - not your typical hard sell when we declined ext warranty! Overall a great experience! Thanks Jeff and Dan! We will recommend you to our friends! 😊

Sean did an amazing job. Very helpful

This was my first experience with York and it was great! The deal went beyond closing hours but the finance and sales department stayed until we left with a new vehicle. Great service all around. I highly recommend.

These folks are great! Well informed. Very personable. Bought a 2017 pacifica, paid a fare price and they worked to get a good interest rate. Felt very comfortable through out the entire process

Great Service - My service technician is Tony Nichols. My Ram 2500 had a complicated isssue that needed attention. Tony took care of it ASAP, explaned everything in detail. In addition, Ely, the Ram mechanic was very helpful explaning what had to be done as well.I highly remommend York Dodge for all of your Ram/Dodge needs....:-)

Oil change took longer than expected, but my service advisor kept me updated and made sure I was comfortable.

My experience here has been stellar every time. I was hesitant to buy a vehicle from a dealer as Ive had bad experiences in the past with salesmen and service guys treating me poorly, but Im so glad I gave them a shot. From the start with the purchase experience, they were polite and friendly. They explained things thoroughly and asked repeatedly if I had questions. It was the same when I went in for my first service appointment. Jake (I think) was great and answered my questions about the vehicle. When I arrived to pick it up it was after 6 p.m. and the cashier was pleasant and didnt seem at all annoyed the way some people do at the end of the day.Overall, I love this place.

York employees were great, vary nice and helpful And the Price was vary right..

Emily was great! Shes the only service advisor I will EVER use.

Corey Ellis is great to work with. This isn’t the first vehicle I have purchased, but it it the first time my sales guy walked me through every feature on the truck. I thought I knew it all, but I learned several new features, especially about the info-tainment system.

In from out of town, and noticed we had missing lug nuts. Stopped in, bought new ones. They installed the new ones and made sure the rest of them were torqued properly, and had us back on the road in no time. Thank you for the quick service and making us feel safe on our trip back home!

Great experience. Our local FCA dealer in Flagstaff is less than to be desired. So Im now on my second new vehicle purchased from York. Super pleasant and fast transaction.

Paid attention and did a good job. Some later follow-up needed for a different problem.

I was given excellent treatment for my vehicle with prompt and courteous attention by the staff

Have had the pleasure of dealing with Corrie. One of there salesman. Great service.

Well as you can see by my cars i own 25 of them 4 are dodge products im number one at making beds casper com and also number one on air bnbanyways i have never ever been treated so horrible at a car dealer in my life do not go to this dealer they treat you very bad they said they didnt have the part to fix it now and no one had it in the town well i went 2 miles till my truck overheated again and pulled into doughboy repair shop they got the part delivered in 15 mins and had me back on the road in less then an hour so anyone reading this take your car and truck to doughboy in prescott those guys really care and they dont play games they fix your problem fast 10 stars t doughboy repair you guys are top guns

Excellent service, also washed my truck for free.

Jared Dragon is amazing to work with; he helped us find the best possible deal on the truck we bought. I highly recommend anyone to come in and work with Jared.

Great dealership and staff. Very honest and caring.

None of the usual dealership BS. I told them what I wanted for my trade and picked out a new pickup. They gave me $500 more than I was asking for my trade and they gave me significant discounts on the new truck. No fuss, no hassle. The only drawback was that even though I was paying cash, it still took over 3 hours to complete the transaction.

Great people to deal with. They treated me fairly. All the people involved in the purchase are very nice. I have no complaints. I will defiantly deal with them in 2 years again. I would recommend them to anyone I know.Thanks for a nice experience. Lee

Very nice and good vehicles.

Excellent customer service at York Dodge. Always a pleasure going there

My experience was great. Came in with dead battery and got it replaced in timely matter! My service writer made sure I didn’t have to wait too long. I recommend York to my friends.

Wonderful service they know how to treat customers. Pleasant experience

The best service department in town! Fast, friendly and great communication with all customers as I observed in the clean and accommodating waiting area! I highly recommend it to anyone that needs there vehicle serviced!

Tom Moy our sales person listened to our need and found us the right truck within minutes made us a fair deal

This was the best, most hassle-free experience I have ever had buying a car. I absolutely love my new Jeep Wrangler and the guys here took care of us :) No gimmicks, no pressure, no hidden fees, all up front and genuine. Thanks to Mike for setting us up and Charles for making it happen! Would highly recommend them to anyone!

After much searching, found the perfect vehicle located at York. They handled everything online ahead of time so I just had to come there from Phoenix, sign and pick it up. Vehicle was ready to go, people were very nice, and its all worked out so far.

The entire staff at York has always been very helpful and friendly. The service reps listen to my concerns and kept up to date on the progress.

Transmission update, clean car, friendly service. So happy I bought the extra warranty!