One of the best jewelry repair customer experiences I have ever had. I had gone to an other local big name jewelry store and they charged me $50. to repair a chain which broke in the same exact location the next day because of poor workmanship. When I went back they said I needed to pay $50. again to fix the chain. I was clearly upset at this lack of caring for me as a customer so I called C.MARTIN JEWELERS and he said to bring it in he would fix it for me for no charge. II wnet to pick it up and I could see it was done right and the owner Charles said no charge taht he was more interested in letting me know he appreciated me as a customer and hoped we could do more future business together.