The gentleman who attended to me was so kind and professional! The support I was given at this store when I returned my unwanted amazon parcels made me feel respected and appreciated. I give all the stars!!!

Amazing crew! Fantastic, on the ball support, helpful. Very resourceful. Worked hard to find the most effective and economical shipping solution. Item shipped: chair. For a Europe-based client, like me, extremely important to find a shipping partner in the US.

Very safely packaged, super quick service and the kindest, most caring owners. Super great experience, very reasonable rates! Highest recommendation!

Have been relying on this teams professionalism for nearly a decade. They do an excellent job, seems good help in this industry is very hard to find. This is a family owned and operated business and whether franchise or not, I know my support has gone to small businesses who rely upon my patronage to feed their families. To me, thats what this country is about, not trying to qualify, identify or categorize people by race, ethnicity or COVID protocol adherence. I have found this team diligent, hard working and yes, every now and then when times are good, I lean into their demands for a little bit more scratch. Over the decade or so I have contracted with ownership here, I have never had an instance where something went awry without them taking accountability for it. That is what in my humble opinion sets this team apart is that they own their mistakes, and we all are human and we all make them, and mail handling is high fidelity and voluminous and mistakes are bound to happen. And the frequency of such is so negligible its almost not even worth mentioning, but I did anyway. This is a Flagship store and the people of Princeon NJ should count their lucky stars if they are physically in reach of it. Ive resided overseas at times and relied upon this team to ship files, packages, and goods abroad, and the effort and diligence that went into their service was remarkable and unprecedented. The UPS store franchise is fortunate to have this team representing them. Great job all around and hope others can follow your example.

This place is amazing! Ivan and his team have the best customer service. Theyve helped me out multiple times. One time I lost a tracking number but knew the date and time when I had shipped it and they were able to recover it. Another time I had an Amazon return that Amazon didnt want to cover the packaging costs for and they sold me the materials and packaged it for me at a significantly reduced cost to them. I now live outside of Princeton but go out of my way to keep using this store. Their customer service beats corporate UPS by far.

Sweta handled pickup, packing and shipment of art purchased from an auction house in Lambertville. Very fast turnaround, expertly packed, arrived quickly and in perfect condition. Highly recommended.

Extremely friendly and accommodating employees, item was shipped promptly and arrived in excellent condition!

I have maintained a box at this UPS since 2008. Swerta and Ivan have always gone beyond the basic requirements to support me and my business. I have had numerous critical deadlines over the past twelve years and they have always provided exceptional support. They have assisted me in large and small projects. They personally understand how my business operates and the quality of their work always exceeded my expectations. Sometimes I have asked them to make changes to projects several times due to the scope of the project changing. They always quickly made these adjustments. i often ask for their honest opinion and I appreciate their candid professional advice. This is my go to business when I need to have a project completed quickly and accurately.

Fabulous experience with Sweta Patel! She helped me through a troublesome experience I had with a UPS store in NYC. Without her help, I would have never recovered my package, after failing victim to a fraudulent buyer. Excellent customer service and care!

I used this store to ship a large oil painting that I bougt at an auction. They quickly gave me a quote with several shipping/insurance options. Pick up and shipping was fast. The item was well packed and protected. Price was in-line with other quotes I got. I would use them again.

Perfect service ! Very happy with Sweta, did a very good job. Got the package in 4 days from Princeton to Belgium (Europe) ! Thank you !

Nice people working there and very entertaining. I was in and out pretty quick.

I won my first auction from Rago and then terror set in - I needed to find a shipper - that is always nerve wracking and doing everything by phone/email, you always have doubts about the service you will get. Well, when I emailed and talked with Sweta - I was quickly put at ease. She understood that shipping antique/vintage items requires more attention to detail. While I did contact two other shippers, they did not compare to the service I received (and I wasnt even a customer yet). I have never had such seamless service when having to have an item picked-up and shipped to me. This one the BEST PACKED box I have ever received. Sweta took the time to make sure each item (5 in total) was properly wrapped. And all was boxed to guarantee the complete safety of the items. I will only be using Sweta and her team for my Rago Auctions - I wish I could give them more than 5 stars.

Swati is the best, being so helpful to clients regarding to price and efficiency.

The employees have always been considerate, friendly and patient. For example, I just accidentally entered the store a couple minutes after closing and instead of sending me away, the employees took time to return the order I had without any sign of impatience, which I truly appreciated.

Consistency, Efficiency, Customer-focused and Service-driven are just a few words to describe the service I received by the manager at this location...will not only return however, will ALWAYS recommend! I’m a business, humanities and hospitality management lecturer so I know EXCELLENT SERVICE when received.

Expensive charged 2$ for one copy of printout

THE BEST. These guys know how treat their customers. Not sure what the negative reviewers are talking about... this place is well organized and clean. Great spot.

Love this place. Great How can I help you? attitude of the hard-working, hustling team here. Free parking right behind store. Mailboxes for rental. Very fair prices.

Thank you Shweta and Ivan for being such great community partners!

This store and the people working there are beyond phenomenal. I have zero experience shipping large packages and required a ton of help packaging and shipping a large unusual piece of metal along with a bunch of clothing. It would have been such an incredible hassle if I had to figure all of this out by myself.But Shweta took care of everything and helped me to get the best possible deal. She was just wonderful and made everything so easy.

The two people who run this store are always so friendly and helpful. I had an inordinate number of boxes to send back - they were patient and helped me label everything even though there were plenty of other customers that they were waiting on. This is true customer service!

This place has great and friendly staff the employees there greet you with a smile and more than happy to work with you on your shipping and other requirements I appreciate the staff taking careful precautions with this business BEST LOCATION OF THEM ALLL !!!!

From the packing & shipping estimate to customer service this UPS store provided an excellent shipping experience. The staff members Sweta and Ivan completely put my mind at ease after they communicated the full process from pickup to packing to shipping. They provided excellent customer service and were very professional. I live in California and my item was very expensive and fragile. Sweta (the lady packing my item) shared a couple of her prior packing and shipping experiences, and after hearing what she had to say it was obvious that she was well experienced professional. I received my item today, on schedule. It was very well packed and NOT damaged in transit. Ill definitely go to this UPS store in the future if I purchase another item from their local New Jersey auction house. Thank you Sweta Patel, Ivan, and Tanuja Shah at UPS store #2026.

Sweeta and Ivan are always so helpful! They always go the extra mile!

Fantastic service. My husband and I went in to ship a large box and the female employee was absolutely phenomenal in helping us weigh our options!! Excellent customer service. Definitely will return to this UPS store on Nassau street in Princeton!!! EXCELLENT Customer service is everything!! THANK YOU!!

Two of the employees at this location routinely have their masks off or under their chin. It’s a shame the store in the shopping center closed and this is the only one around.

Located in the center of Princeton, on Nassau Street. Employees are almost always nice and conversational, and they take the time to get to know their customers personally. Pretty clean store, and a good establishment.

Wonderful service, very polite- Staff was working very hard to accommodate everyone especially amidst a lot of the local students needing to send stuff home urgently. Reasonably priced especially for the area and I was able to do all my services in one place when the post office was closed.

I can’t say enough good things about our locally run Princeton UPS full service store on nassau street ! Sweta and Ivan continuously go out of their way to ensure customers needs are met ! From helping with visa questions, notary services to best methods of mailing post internationally, Sweta and Ivan are always there to help with a smile! Thank you both for your wonderful customer service !

Excellent customer service, friendly, and attentive! Its been a great experience working with them for about a year now. Sweta knows me by name and always greets me when I arrive. They are always helpful and handle my packages with care. They have email alerts to let me know when packages arrive and I can always call to check my mailbox before I make the drive. I will continue to work with them for the foreseeable future!

I was supposed to have a package delivered to my residence. It required a signature. A sticky note was left on the door giving me the option to sign the note, leave it back on my door, and have the package be delievered. The pick up person never came to pick it up. I called the UPS Store and was told I could pick it up today or tomorrow. I went today and the clerk told me it was being sent back to the shipping center. I called the shipping center and was told it was loaded on the truck to be sent back to the sender, and to call customer service to try and intercept the package. After waiting 28 minutes I was told I had to be literally there to sign for my package (not what the note that was left said) and that the only thing I can do is to call the shipper and ask them to ship it again. Which they wont because UPS lost my previous package and had to send a replacement. Oh and the item is no longer available for sale. Sending packages using a horse and buggy would be more efficient.

Extremely rude Indians I couldn’t believe what I was seeing.

Princeton store with Princeton attitudes, i.e., snotty and inefficient. The store is a disorganized mess inside. Poor social distancing practices by staff make this UPS Store unhealthy as well. Parking is scarce and meter only. Use any other UPS store before this one or ship by USPS or FedEx.

I have been using UPS for personal and work related packages since long now.During my long commitment with UPS, I have used 4 to 5 different stores for the services - that would include UPS stores in Sparta, Clinton, North brunswick, kendal Park and Princeton.I have seen and experienced a massive difference in pricing as well store by store. This store has been the best and most fair when it comes to guiding you to the correct price option rather slamming a 25 dollar bill at you for next day geound shipping.Small stuff like packing and reassuring the taping is fine..whether it needs extra protection is the help a customer looking for and thats exactly what you get at this storeOut of all this stores, the reception and service i get from the Princeton store is exceptional. The attitude and helping hand that they offer as soon as you enter the store is something I cant express in words and has made me stop going to other stores.This store has the most professional work force working, which i realized even more during the covid-19 situation as had to ship a lot of things to different regions as my work demands.

Extremely helpful staff, and solution oriented. Also taking the social distancing seriously.

The store was INCREDIBLY helpful. My package ended up getting messed up because of addressing issues, and the store helped me track down the problem and resolve it. They even gave me their phone number to text so I could check on how my package was doing, and when the package arrived late, they gave me a full refund. I cant emphasize enough how helpful they were in guiding and assisting me.

Worst customer service!...speaking only of the woman who works there. Rude and disrespectful EVERY TIME Ive had the misfortune of having to interact with her. She should be fired. Brings down the atmosphere of the store. Stay away if you dont want to have a hateful experience. Its worth the time and effort to go elsewhere.

I like this store. The staff is so nice and friendly. They really try to help you solve your problem.

Sweta is amazing! She took care of our needs efficiently and with a smile. She helped us to figure out how to send a large portrait painting to the UK and we know we were in good hands. The store environment is wonderful and everyone is helpful/friendly. If you ever have a package to ship, especially internationally, go here!

Best place ups store in the area. Super friendly employees with an amazing customer service. I highly suggest coming to this place. Ivan and Sweta are the best.

Horrible! Very Nasty! And also dirty place! Never come back here. Not polite at all!

HAVE TO SHARE, just had the absolute NICEST experience at this location!!! I needed a package sent out ASAP but it was 830am, before the store was even open for business. I noticed an employee inside, waved her down and she opened early for me!! Sweta, I can’t thank you enough for being so gracious, AND helpful! I wish more locations operated the way you did for me this morning… THANK YOU!!!!

Lovely store. Very jolly and friendly staff. Do most of my business dealings through the store. Mrs. Patel has helped me most of the time and made my shippings a lot easier and pleasurable. The gentleman working there is equally good. Will continue going to the store as long as they both are there.

I applied for a job here and they did not treat me with respect and after interviewing they didnt even have the decency to call me back. They are not friendly and often rude when I go in

The customer service at this branch is great. Ivan and Sweta are always open to answer my questions and help me find the best options for my needs. I rely on them regularly for orders and am never disappointed.

We’ve known these UPS people for years. Always helpful, very efficient and professional.

Ivan is very good and wonderful manager for many years. Also Shweta is wonderful worker to. Always very good service!Thanks for everything you guys do wonderful job!

This place sucks and the lady there is really rude. They should take this place down from being an access point because it’s a joke. Stay away from this place.

My company has been dealing with Ivan and Sweta for several years. Always a pleasure when I go in whether to retrieve my mail or have a return. Great people!

Ive used this store recently and I was impressed by the incredible service. The staff helped me and answered my questions adequately - great customer service. Thank you guys.

Quality service from quality people.

Loyal customer now for few years. Ivan and Sweta [Sh-weta] have never disappointed. Have trusted them to handle everything from holiday cards to sensitive legal faxes. For 15 years I have been a UPS 2026 Store client and this is by far the best customer service experience to date. Both administrators continue to prove that I am valued as a customer and not just a number. Grateful for their hard work and reliability over the years.

Ivan was fantastic and a highly skilled multitasker.He assisted me with email issues and notarized a number of legal documents.JD,West Chester, Pa. attorney.

Super dependable service and knowledgeable staff who always help you find the right service for your shipping and printing needs. Ive always enjoyed short lines - locals tend to hang out on the window seat and chat with Sweta and Ivan about the goings on in town. For folks that drive, there is free parking in the back and CVS is conveniently located next door so its easy to dip into downtown and get errands done!

This store is a regular for me. Sweta is a pleasure to work with. She always guides me right in addressing my needs. I will recommend this store especially for the staff working here, any day!

Shweta has done a very professional job managing my incoming mail and packages. What makes them stand out is their accountability. Mistakes will always happen, we are all only human. And Shweta is exemplary in her ability to take responsibility for her duties and see that everything is made right. She truly cares about her customers, something extremely rare and special in this industry.UPDATE 12/4/19: I am so thrilled with the professionalism that I have received from Sweta and Ivan, they continue to execute swiftly and I feel like I can rely upon them for confidential and time sensitive mail handling. Couldnt be happier!!!

Doesnt even deserve 1 star. Worlds most terrible customer service. I use ups services often and have visited many stores, this one, without doubt, I will never come to again. Makes me wonder how theyre still in business, and why people come here...Staff here has got to change!The first thing I saw&heard as I stepped in was the woman working yell, scream, and curse using the F word while there were a few other customers in there. One young teenager got really uncomfortable and left the store as quickly as he could. I just cant believe it.

Dont get your passport/visa photos here. I only came in because the printer at CVS next door was broken - but never again. Unlike the employees at CVS, who are very careful to get your photo dimensions exactly right, the people at this store dont know anything about size guidelines by country (this is very important in order for your photos to be usable, especially for visas!). They gave me the wrong dimensions, and then they refused to correct the mistake. They also charge much more than CVS.

Sweta is the absolute best!! Ive been a mailbox holder for over three years with this location, and the personalized service cant be beat. Sweta even goes out of her way to give me a call every time that a piece of important looking mail arrives for me. I run two small businesses in Princeton and that kind of attention to detail is a godsend, making my life so much easier to keep tabs on all incoming paid invoices. TEN STARS!!! Thank you, Sweta!!

Ivan and Swetha are extremely hard working and always satisfy customers. I had a great experience with Ivan and he was extremely helpful.

Very helpful and very good customer service. Very well maintained clean and managed....

Best UPS in the area. Employees are crazy nice.

Dear, Ms. Patel: Get a new job if you are that unhappy working at UPS! Went in to ship a package couldnt believe how rude she was toward customers. Constantly sighing. Maybe she was having a bad day but that cannot be an excuse to treat customers horribly.

Great store, very helpful staff. Definitely my favorite UPS store.

Everyone was very helpful and friendly in helping to ship my package.

Its an awesome place and a very friendly.. I dont care what this other ppl have to say about them, ppl working there r real good to every one, very helpful, hard working.Every time I go there its an outstanding service is the only thing I get, besides ppl write negative reviews for nonsense reason.To me its the best place to go. #BEST SERVICE#GOODPPL#

Nice service ! Sweta & ivan r best to get any help !

We were in the process of relocating and was about to travel abroad fro the summer - and did not have enough time to return our cable box with comcast in our local area, so we took it along in the car. We found out that we could ship our cable box free of charge back to comcast at the UPS store and found this one. The lady at the counter was super busy, but also super efficient. She took the package and sent it off. Three months later, when we returned from Europe. Comcast called to say they never received the package. When I called the UPS store, I was swiftly given the tracking code to rnumerate Comcasts request. Just thought Id share that I had a wonderful experience with the employees at this store despite the issues that arise. They are efficient, helpful and courteous. If I lived in the area, they would surely get all my business. Thank you for your help Shweta - appreciate you!

Swetha and Ivan are very kind people.. I had a visit for Notary stuff and Swetha was very helpful in getting it done quickly and efficiently. Thank you for that.

Ivan and Shweta are always happy to help. I highly recommend them.

I have been doing business with Ivan and Swetha for several years. I couldnt recommend anyone more highly.

Shweta and Ivan are very professional so far, and I will update this review as our business together moves forward.

Every time I come to this location the female clerk is always having a personal conversation on the phone, or is using the computer for her personal use. She is always rude and very disrepectful to her customers.

Quick, clear service.

Very helpful staff

Sweta is amazing !!!