Easily found what I needed. Great sales

Hello all! As a former long-term employee of JoAnns I wanted to point out a couple of things mentioned in these reviews. First being the store budget, which demands as few employees on duty as possible. Often theres only one person at the cutting table and one at the check-out. That makes curb service very difficult, as there must always be two in the store, so how do they send one outside? It also explains why its hard to find assistance. So much to do, so little time, too few to do the work. And thus the store gets messy. The fabric dept was frustrating for me, as I had too little time to keep it neat. And many customers made a big mess of it! (see my before and after photos!) Staff problems can be traced back to that pesky budget. Minimum wage tends to attract unskilled, inexperienced people, often their first job and they themselves are a work in progress. Management insists on pleasant treatment of guests, but sadly that doesnt always happen and sometimes its not deserved. I was very fond of most of the staff when I worked there, we all did the best we could. Another point is about online ordering and pick-up, the communication process is a bit slow. I used it once and they hadnt yet received my order when I showed up! And the computer was inaccurate about the stock, but the staff got it together for me. This is an extra chore for the employees, think of it, theyre doing your shopping for you, but theyre not allowed to bring on extra staff to fill orders. A nice convenience for those who have difficulties. I was delighted when the store came to town, Pueblo needed a fabric shop! Im headed there this afternoon to get a can of spray adhesive for foam (not available anywhere else) and to look over their upholstery selection. Ill give the store 4 stars, short of five because of company stinginess, Times are tough folks, were all struggling, please be patient with each other. To get a smile, GIVE a smile! :)

This store is a bit of a mess, but I think it is the good mess in retail. A mess because so many customers are in here messing everything up. It means that the store is doing a lot of business and the employees are struggling to keep up.

Only place in town the selection for what I need in my crafts. A lot of selection and the people are always amazing

Storewide Clearance going on crafters! Found some kool stuff!

Great selection and price! Not as good as hobby lobby but conflict and guilt free.

This store started out a bit rough, but they mustve gotten rid of their rude employees. Everyone Ive encountered recently has been super helpful and friendly.

Good customer service but not a really big selection.

Very nice personnel.Which I could remember the name of the lady who helped us in the material department. Very distinguished looking. She went out of her way to be helpful

Great selection and Asia is very helpful

Awesome.Quilt patterns, current fabrics, great selection of pre-cuts.Staff is very helpful and provided options.One of my favorite shops.

Small but nice Joanns. Decent selection, organized and friendly staff.

Needs more help

Anytime I need crafting supplies for my projects, this place is always my go to place. I was there earlier this week, showed up 20mins prior to closing since I got off late from the work. I had my 14 yr old and 12 yr old boys with me. I wanted hurry up get in and out, so I had the kids go get the cricut stuff I needed. The next thing I know the there is a lady calling for security and telling my kids to follow her to the front of the store. So disappointed in this store, my kids are not bad and nor do they look the part. When I grabbed my kids while they were following her, she couldnt even say anything to me.

Love this place....! It is a great place for crafty people. I love to quilt right now and they have everything you need to do that from beginning to end.…!

I love getting all of my craft needs from this store....

I absolutely love JOANNS everyone here is always so helpful.

I have always had a positive experience, people are friendly and I usually find everything I want.

Its almost like a kid walking into a playground! I am always inspired here!

Staff was very nice

Has small selection of yarn but ample fabrics & scrapbook, baking & arts & crafts available. Clean store & friendly employees....

Very helpful employees, they will explain what you need for any project

I have made an online order for store pickup, only to have to deal with lazy employees that don’t want to do the curbside pickup. I’m high risk, but they don’t care! Said employees also made fun of me for coming in several times, also had a good laugh and giggle, bc apparently the way I was dressed warranted them making fun of me. Yes I had the email stating my order was ready.They just kept pretending they didn’t know what I was speaking about. Continued to make fun of me. THEN, I find out my card was charged an Extra $34 for items i didn’t even buy! And getting someone to ACTUALLY email you back, is a joke. Im still waiting for their customer service department to contact me regarding this experience. I’m sorry I ever spent my money at this store! I won’t make the same mistake in the future!UPDATE: I now have another Unauthorized charge on my card from this Joann’s. They now owe me MORE than $80+ for unauthorized charges. I’m seriously about to press charges for thrift and fraud.... This is beyond appalling. 🤬🤬🤬

Had more than I expected. Inside the mall, so they werent open until noon.

Excellent sales and selection. The people are always polite.

Great sale on patterns. The store is very spacious compared to other Joanns Ive been to.

The selection is good and they have good sales

Loved this store

Love the selections of fabric and yarn! Prices are great and employees will help you find what you are looking for.

Friendly staff, fast service, great prices!!

They have everything I need everytime I go in. Friendly crew and clean store. Might have a security problem though.

I did not appreciate the curbside service I experienced with this JoAnns location at all. I wanted to get a general idea when I would receive my order since I drove an hour away to pick up something special for my mom for Mother’s Day that was only “in stock” at this location. I just thought I would see if I could receive a general time frame and figured it would more than likely be done that day since it was one item. The response was less than helpful and when I told the lady I drove from Colorado Springs and didn’t want to wait around all day she said “Oh we are open until 6.” When I finally gave up and headed towards home I got an email saying the item I am wanted was out of stock. I wasted my time driving here and did not enjoy my experience dealing with them at all. I get that this whole pandemic stuff is hard to deal with, but this was ridiculous. I will not be visiting this location again.

The only fabric store for 100 miles. Still they have decent sales and huge selection .. Fabric is one of the few things that you just dont want to buy online. Thank goodness for Joanns..

Great

They have a good selection craft items. The prices seemed to be competitive and the staff were very friendly and helpful. It also, it seemed to me, they have a wide variety of fabrics.

Better than hobby lobb3

Its definitely in need of a remodel but Im sure that wont ever happen with mall rent being so high. Great selection and employees though.

I was contemplating whether or not I should make a review, but I feel like its best for them to know there positives and negatives. Today was very busy and it was abundantly clear they were understaffed. With every employee I approached, it was clear they were very stressed. I appreciate you all for your help. And keeping your heads on with the crazy, grumpy, impatient rude customers! You are all doing great!

Great variety of gifts and the staff great! The staff is always willing to help costumers find whatever items they may need to finish projects successfully. Outgoing, courteous, and genuinely helpfulness makes this guys trip to the fabric store a piece of cake. Keep up the good work!

Curbside only, ive made 3 attempts for pick up the last 2 days. they refuse to bring out the order. instead they keep changing pickup times that are not mentioned anywhere. ask for a manager and they hang up. this is theft and fraud

Don’t be a dramatic Karen & you’ll be fine. Respect.

Great Discounts always getting coupons from different websites just got 70% off some fabric i used to make a green screen, if you ever wanna watch me play some Apex Legends or CSGO check me out Tiger2Kilo on twitch! also Check out the Pueblo Mall its pretty solid!

Always find what I need good customer service

Great special pricing drew me in. Needed some material to complete a project. Found that and so much more. Neat, orderly, easy to find what your looking for and then draws your attention to other areas of oh, got to see. LOL Staff was very friendly and helpful.Largest selection of clearance items Ive seen that were very tidy! Not all mismashed like most larger collections. Easy to find a few charity projects in the clearance section. Thank you!

They need to work on their customer service and acknowledgment of customers. A smile, a greeting, and simple acknowledgement would be respectful and proper. -- They should either use the number system for fabric cutting or not, and specify by putting a sign on the pull-number machine that they are not using it when they are not. It creates confusion and makes approaching the cutting table uncomfortable. -- I gave three stars because I love the products and the coupons are wonderful, but the customer service from some of the employees could really use improvement!

Rude checkout staff girl not very friendly

The employees are always kind. There is a long haired gentleman that is always here and willing to smile and cut up with you. A great employee and super helpful

Tons of sales. The store is kept clean and have a wonderful staff that help you get the best deals and coupons. Love the value I get from this store

A little overpriced but they have a good selection of hobby related stuff

Very good arts and crafts store. More crafted actually. Pleanty of bolts of material and patterns to choose from, not to mention the art and craft instruction books on hand. Joann Fabrics has been around for along time and a staple in the grafts.

Good store

Lots of great fabric to pick from. Good prices and great service.

My wife does most of her yarn/crafting supply shopping here among other local stores. So far we have. It had one bad experience while shopping here. Each time when we check out if we have forgotten to look up the Joann coupons for the day the cashier will remind us and helped me pull them up on the phone so we ended up saving about $15 on the purchases we got that day.If you are into crafting my wife and I would recommend this place to check out for a good variety of crafting supplies.

This is a small version of their stores. Do not expect an extensive selection of most things. Does have a reasonable selection of fabric. If you are a stamper, you will only find the basics.

Went for long sleeve T shirts for children and there were only adult sizes

Well stocked, lots of fabric as one would expect. Only frustration was they didnt have a good orange color in a soft yarn. But not a big deal. They definitely made it up in the unique fabric area.

You can always find what your looking for. Most things are priced reasonably. The app gives you lots of discounts.

Just lost my business. Stopped in to look for alligator clips with my service animal and couldnt find any. So I did what any person would do and I asked a female worker and she told me a bit rudely that there wasnt any and that my service animal should be in a cart according to mall policy so that she wouldnt be in the way and so that no one would trip on her. My service animal alerts me when to sit down and find a safe place to be before I have an attack. But how is she going to be able to do that in a cart? For now on taking my business to Hobby Lobby and online shopping.

Pretty good selection of fabric, yarn and pretty much any craft you can think of. Not as good as hobby lobby but its up there.

Really small store. Dont ever have much or what Im looking for when I go in. Dont carry very much for crafting. Good sales sometimes but better off shipping online.

Its exactly whhat you expect from a fabric store, no more no less. Personally, I wish there were a few more crafting supplies.

Awesome! They have a great selection of yarn and fabric.

Really nice, found what we came for, yet still desired for more selection lol. A brief walk into the mall to find.

I went with my significant other and she found what she was looking for!

I usually have great experiences at Joanns but tonight was awful. The store front was completely empty and unattended from the moment I walked in. I had to search around the store for someone to help me. After I got everything I needed i pushed the assistance button at the front and waited for 15 minutes before my husband had to track someone down. The woman in charge was incredibly rude and disrespectful. She also never once helped us. The only one that did was the sales associate. I will be going to hobby lobby for now on.

Ask for help finding something told me where to find it. Cheaper then I was expecting.

This store is always so dirty. Things tossed everywhere stuff on the floor. Customer service is great if you can survive the store without tripping over something.

Nice employees

A crafters paradise. Prices arent too bad either.

Need more clerks

One of the better places locally that does and has good arts and crafts supplies

Love this store you could find anything and everything for just about any craft you need.

More material than Walmart would ever think about and plenty of other sewing and crafting assecories imaginable.

Love this place ladies that work there are so nice

Found Diamond craft items there.

Good sales and selection. Sales staff pleasant, helpful

Love this store so much crafting material for great prices

Very friendly staff. Always willing to help and with a big smile! My favorite store of all time!

Really needed more sales clerks today. Only one person on the floor visibility available to customers. Than didnt have the cork fabric. Would have to order online. I hate online orders, which means I have to shop elsewhere.

One of (honestly) two nationwide craft stores. Employees here are a little sparse, but helpful. If youre going here, youre looking for specific things you cant really find anywhere else, and theyll probably have it. Dont forget your coupon, can just get it off your phone if need be.

Very nice

Customer Sevice personnel 🎁

Always love this place and the staff is so kind and knowledgeable and great deals everyday!

Manager Rachel is very unprofessional and screams at her employees in front of customers and gossiping about other what I assume are employees. All the while I waited for service. Will find another business to frequent along with my other DIY friends.

They almost always have what I need. The staff is friendly and helpful.

Worker were great and friendly. Clean .

We found here everything we needed !! Thank!! You have a great selection.

I have been shorted on my cuts of fabric everytime I purchase. The staff are not aware of how to properly cut fabric. It is very obvious that they are not seamstresses or quilters. It is frustrating when you ask for a yard, when you get home it’s cut wrong and measures less than a yard. I only shop for fabric here if I’m in a pinch. Walmart does a better job of cutting fabric.

Has a little bit of everything for as small as it is. I have always been happy with my experience there.

Outstanding staff wonderful variety of product always satisfied I will be back in a day or two thank you Richard and youre fine wonderful staff

Outstanding selection of fabrics and trim. Highly reccomend!

Outstanding your supervisor Richard is always on hand and very helpful such a friendly sweetheart and all your employees I give you a 10 Stars

Great values but wish it was bigger and had more employees cutting fabrics!

Great store with great products

The young lady at the fabric cutting area 06/19/2019 about 7pm was very helpful to me and my daughter. A big thanks!

Cant find something, Joanne most likely has it. Prices are not bad.

I always find super helpful, thoughtful employees here who kave knowledge beyond basic product knowledge. These employees really know what theyre doing because theyre all crafters, too. Sometimes the selection can be a bit limited because they are a mall location, and I do regret that I dont have a ship to store option when shopping online (again, because of the mall location). However, the fact that I can go in there and ask a crafty but non- store question, Im guaranteed to find someone who knows the answer and is very willing to help me out.

Great store in Joplin, biggest one Ive ever been in!

The best place to look for special items to finish a project !!

Great place for crafts but they need better customer service