There is one guy here who is awesome, very helpful and customer friendly unfortunately I don’t believe he does the actual smart start work.

The guys at Platinum are always helpful & friendly. They install & calibrate quickly. I’ve been with them going on 2 years.

Im so absolutely shocked at the attitude and demeanor of, what im assuming is, the owner. Turned me away for paying up front through the app which smart start company said he shouldnt have done. They dont answer the phone and he literally acts like youre wasting his time. Smart start set up my appointment which he claimed he had no appointment set so he attempted to charge me for another month. He was so mean to me the 3 times I went there that I had to ask my husband to go with me. There was one really nice guy that worked there who I was lucky enough to deal with on one occasion. For my removal I took my car to Portland Ave location. Worth the extra drive!!!! I never in my life have been treated so terribly by a man. Go the extra 15 minutes to Portland Ave location.

I had to get my car towed there and the tow truck was a few minutes late... the guy turned me away and I had to pay to tow it back home.. complete waste of time and money... this guy had no empathy and only cared about himself.. I highly recommend you DONT BRING YOUR CAR HERE.. !! Go out of your way to take it somewhere else, it’s really not worth it to go anywhere near this place

Great place, super friendly kind people work there. Always flexible. Highly recommended.

Horrible customer service, was really upset after my appointment there . The workers were using their electronic cigarettes and vaping in the shop too which didnt seem rightto me. Immediately switched to lifesafer after my experience. Have two other friends who have had the same outcome.

Absolutely do not ever go here. Its hands down worth an extra drive somewhere else. Waited outside in line for 50 minutes, which in total was over half an hour past my appointment. Guy tells me theyre closed and my appointment didnt exist!

I was not happy to come get a blow n go but I did get into trouble and no ones fault but mine. I had a chip on my shoulder coming in but that quickly change once dealing with the guys here, friendly, fast on the putting it in and very informative on everything. Plus it’s a car stereo store so guess what else I got that was broken? Yup I have some tunes to keep me going down the road.

What a joke! I had an appointment and the guy told me it wasn’t in there system so he wouldn’t calibrate by iil device. There was nobody waiting and he still wouldn’t do it! Just go see Byron at the smart start on Portland Ave he your best interest in mind and doesn’t just care about taking your money.

This guy is So disrespectful listen to the other ratings he doesn’t care about you he cares about money.

DONT GO HERE !! Not worth your time ! Terrible people!!!

Been trying for 2 months to get the devise removed they tell you to schedule removal at WAremoval@smartstartinc but they do not respond for an appointment. So far I have had to re-calibrate for an extra 2 months since my requests are ignored. I called the general number and all they do is send another e-mail.

Smart start scams you out of your money. I have been having problem with the IID on my car lately and I feel like they set it up like that to make money. The IID tells me to blow non stop even if the car has already been started. The display is completely blank especially now that its at the end of the month and I have to make monthly payments. It always always always happen to me at the end of each month. I missed two roll test blows because the device kept telling to blow Start eventho my car is running like this is dumb. The display does not show any violations at this point and hopefully it stays that way when I go in for calibration.

The boss there is a complete jerk needed simple help and he couldent or didnt want to preform id recommend going to cartoys before i ever bring my car here again what a complete waste of my time didnt offer any other solution just wanted my money.

This place is horrible Platinum marine and auto electronics in Puyallup we had an appointment went to this place which was very hard to find hidden back in a corner of the Main St., The address numbers are incorrect according to maps the person we encounter there I assume is the manager he said we were over an hour late we had an email confirmation from the company they are contracted by confirming our appointment which was at the time we showed up we told him that he didn’t want to hear anything about it or see it he said he didn’t care what it said and he don’t care what the office that schedule appointments for him does or says and sent us on our way. There was no other customers there and no other cars in that one service bay that he had This man has no care concern or compassion for what could be his future customers. Do not go here

Smart start is a big scammer and youll be with them forever! The littlest things will screw up a reading and youll get violated. Ive been screwed over and over my 4 months has just become 12 and I havent driven the car in the past 5 months! @@#$$%^$!!!$$$#^%$$$$

Calibrate your interlock device that is about as nice as I can get terrible service ridiculously hard to find even with GPS

Smart start has bad devices that malfunction often. They charge to many fees and cant find reasonable solutions. Tech support is a joke.

Be ready for paperwork.