I meet the Smith family through flat-track racing in 2010. Andrew and Phil both raced professional flat-track back in their day. Andrew was one of my idols as I got better established racing. I recently picked up a 2022 Honda Crf 450r. It was so easy working with Andrew and he helped me through the whole process of purchasing this dirt bike. This was my first purchase on my own and it was hassle free with Andrew. I highly recommend to purchase anything from Smith Brothers Powersports as they are great salesman and they have a previous racing history. I’ll be a returning costumer for all my motorcycle needs
Great place. Always helpful and clean. Very nice 👍.
Fantastic customer service. Andrew was very thorough in explaining everything to us. From the paper work and pricing to the features of the Honda Metropolitan Scooters that we bought we walked away knowing everything we needed to know and that we got a great deal. I highly recommend doing business with Smith Brothers Power Sports!!!
The guys at Smith Brothers Honda are top notch. This was my first time buying a 4 wheeler. They helped explain everything about the machine, let me ride it out in the parking lot, and after some confusion with financing, worked with me to take it home that day. Hands down where I will continue to do my business.
They was great and fast about fixing it
Talked with a very helpful person about a golf cart
Always outstanding service and quality products. Treat you like family every time.
Passing through town stopped my Harley blew a fuse and they took care of me immediately no charge
Deven is a great salesman & Dude . Red headed owner - partner is 👎👎
Extremely high$$__Got quote on 2 new tires for our 2005 Shadow .Dunlops (purchased, tubes and installed )$600.00!
Great people with knowledge and friendly service
Super snobby! Just ignore you as you walk around the store.
Quick unload easy back
I took my 2003 Honda XR650L in for service to get it prepped for a Backcountry Discovery Route trip I have coming up. Phillip and the rest of the staff were top notch. They diagnosed any known issues and got the engine running close to new. Fair and honest pricing. Always smiling and helpful, I cant recommend Smith Brothers enough. Thanks guys! A+
Best place to buy a Honda in the tri states!
These guys are Great! Best around to work with and good prices.
Highly recommend. Very professional. This is my second purchase with them
Great friendly service.
Went in to look at a new Honda Talon people were friendly and very helpful. Always a great place to deal with and always good customer service.
Horrible my wife ordered me a rim for my bike it was more like a beauty ring without the spokes then I said I dont want to take it back what kind of service is this we will be reporting this to the better business bureau I would never ever go back here ever.
Great people
Everyone was extremely helpful, and nice! Will definitely go back and recommend to friends.
I was stranded with a flat rear tire on my motorcycle traveling from Missouri back to Michigan.This was a Sunday and the Dealership was Closed!The owner of the dealership’s parents pulled up next to me in the parking lot.They called their son Brain and gave him my phone number.He called me back after he made arrangements to get a tire and get his son to install it.He opened up the service department and (The Owner) started working on my motorcycle until his son got there to swap out the tire.They got some information from me,they drove the motorcycle to make sure everything was fine.The next day the dealership’s owner called me the next day to make sure I was okay.This dealership goes “The Extra Mile” And Beyond !!!I More than Highly recommend this dealership !!!!
Second generation of great customer service . You can’t go wrong here
6/5
Definitely agree with the one the said they make you feel like family more than just a customer. I had to come back on here to change my rating because after I left the past one and I rode my bike again a few days later, I realized I had made a mistake and thats why I was hearing a whistling from the back brake. I wont go into detail, but I want to say that I am really sorry for the original 4 star and complaint. I spoke too soon. I also appreciate the kind call I received from Smith Brothers. The guy wanted to make whatever was wrong, right. At that time I had already realized there was nothing wrong and that everything was done as neesed. I told the guy this and that I plan to change my rating and comment. I had gotten dirt and water on the back brake which caused a house which led me to believe the breaks werent repaired. It took me a few days after my original rating to figure out that it was my fault. Sorry I took so long to change this. Thank you for the great service and the offer to fix what I thought was wrong. Thanks for understanding and not getting upset at all about this whole thing. You guys are great.
Bought my pioneer 1000 from these guys. Awesome to work with. Had an issue with transmission, they fixed it, no problem. Also had safety update which they took care of. I would recommend this place to anyone looking for SXS or motorcycles
Went there today too see about trading four wheelers. Was immediately met buy one of their sales representatives and in less than an hour I was leaving with a new Rubicon 4-wheeler. Saved approximately $2,000 from a competitors bid. Ive always had good luck dealing with the Smith family and would highly recommend them.
While traveling on my 1994 Goldwing, I encountered cooling issue. Philip at Smith Bros was incredibly helpful and timely. Squeezed bike in and determined cause which required parts, I chose to push on and resolve back home in Houston. Philip sent me off with a qt of coolant, as well as resolution of another issue... and refused any payment ! His courtesy, kindness and concern is above and beyond!! The most professional, respectful service Ive encountered im 45+ yrs of biking!!!
My first visit to Smith Brothers powersports was this past Saturday to service my 2015 Ultra limited. The guys did an awesome job and completed the service at a much more reasonable price than the Harley dealerships. I was highly impressed with the customer service and the speed with which they worked. As far as Im concerned they will continue to get my business, thanks guys!
Friend family own business and I always get treated like a valuable customer.
Everyone was really nice. My order arrived swiftly, and you can even pay partly when you order it and pay the rest when you pick up the order.
Great place friendly people and great selection!
Friendly staff get you in and out quickly
Very helpful, kept there word, helpful
Great, friendly staff, extremely knowledgeable and helpful. Good inventory as well.
These guys are great. Got my new speakers and amp installed in no time at all. Wouldnt go anywhere else.
Go here for some of our parts and oil, staff is great
Awesome place salesmen were great an informative
Very helpful and knowledgeable staff.
ONLY place we will ever purchase ATVs from. These guys are awesome.
Me and my dad where looking for a good used 4-wheeler. We went to outdoor power and TNT but smith brothers had the best prices and selection
Love ❤❤❤ going here. Ya feel more like family then a customer. Great knowledge of motorcycles, atvs, side by sides etc. Tgey offer you food and drink and dont mind answering any and all questions one might have. I cut my toe last time i was there and the owner Bryan Smith came right out and bandaged my toe for me. In my opinion best place in town for any of your motorcycle or off road needs!! ❤❤❤❤❤
They treat each customer with a personal touch.
Great customer service & knowledgeable staff!!
I purchased a $200 helmet and within one day of having the helmet, pieces started to fall off of it and i hadnt even used it. i ask for my money back and they said they couldnt do that but they instead gave me another helmet with the same features different brand. Within a week of having that helmet, it too has pieces that are beginning to fall off of it and they still refuse to give my money back. They do not sell quality equipment and the equipment is definitely not worth the money. Shop online before shopping there and But if you do shop there well dont. Yes i did have my receipt for both items as well as tags and they still refused to give my money back.
We ordered a back rest for Harley and Smith Brothers was able to have it the next day vs next week at the other local places!!!! Thank you!!
This is James again, this is my review continued....it wouldnt let me write my book.....LOL....ANYWAY HERE GOES.....was upset about that because I knew it was almost 9000 miles when they got it. I told my wife that now I have to prove that I havent ridden my bike over 1000 miles since the brake change. I dont know the policy in how long the warranty is on a brake pad change, but to ride only highway...barely ever having to break....and only about 10 maximum rides, I wouldnt think my break pad would wear down. I havent called or taken it in yet, but like I told my wife, Im sure Im screwed because the guy write 8000 exactly for the mileage when it was about 8700 to 8900.
Yeah i called up there wanting to buy a used sportster when i got there, i called and they said they had several used ones to choose from, several was 2. And the guy that helped me acted like he was drunk and once he knew i was looking for a used sportster not a high priced bike he abanded me. Dont waste your time go to docs in alton or halls.
Dealer was unwilling to work with us over returning a part. Will not be doing business with this company again.
👍
Great family business.
Good place and great people
Good service!
Great service and selection
Pretty cool
Great service