user
Cycle Gear
336 Tryon Rd, Raleigh, NC 27603, United States
Appearance
Cycle Gear

Comments
An
Review №1

I came looking for a pair of boots and some pants mainly for adventure riding, I had in mind a Fox pair, but the guys convinced me to go with a cheaper option with ONeals that suited my needs better! The service was awesome, the guys working there know their stuff and the place has a lot of good products!!

Ac
Review №2

Great customer service! Kudos to Matches! Very informative and attentive, always kept me updated with all of the promotions and as well as optional payment plans. Thank you for your service! Will definitely come back! And for any new potential customers, ask for Matches, he will take good care of you.

Da
Review №3

The selection was great! I hadnt been to a Cycle Gear since I lived in the Milwaukee area. I went in looing for a new pair of boots, a new pair of mesh (fair weather) gloves, and a new pair of water resistent/warmer gloves. I left with all of them. The associate was a great guy and offered to dispose of my box so I didnt have to strap it to my bike. Ill be back for a new Bluetooth comm system soon!

Da
Review №4

Great products. Unfortunately I was not able to coordinate the pickup of an ordered (paid for) item with a reserved item. The ordered item came in a day after the expiration of the two day hold limit on the reserved item which was sold when I came for pickup. This was in spite of a call I made to explain my request, and ask that the reserved item NOT be returned to stock. They did give me a 10% discount on a replacement, secondary choice for the reserve item. Great products, but follow up on customer communications is not their strong point.

Th
Review №5

Great customer service and a wide variety of gear in different price ranges. All the staff was friendly and knowledgeable. Matches helped me pick out a new helmet that fit properly and transferred my Bluetooth over so that I was ready to ride. Can’t recommend cycle gear enough!

Ja
Review №6

Great service.Attendant spend quite bit of time pulling helmets off the shelf and answering questions. They had more inventory then i expected.very knowable staff.5 of 5 star in all fronts

Jo
Review №7

Needed a new helmet, and if you’ve been shopping helmets are hard to find. Knew what I wanted and staff found it, ordered it and suggested a color I wasn’t aware of- good service and very happy with the new color. Matches and Tyler for the win! Thanks

An
Review №8

Customer service is Awesome. Employee was knowledgeable of the equipment I was looking for and very friendly. I used to live in this place.

Er
Review №9

Always has what I need staff is always helpful

Da
Review №10

First time in the cycle gear and quite a while I like the new store layout their inventory is great I look forward to buying more stuff at cycle gear in the future, Professional courteous staff.

Ka
Review №11

Cycle Gear Raleigh, NC, is my go-to business for tires, parts, and accessories. I typically ride over seventy thousand miles a year, so quality products and customer service is a must for me, and thats why l stick with the team there. Tyler, the GM, always ensures my parts are ordered correctly and installed properly. I highly recommend CG Raleigh, NC. Solo

Me
Review №12

Great place and people... but they were low on supplies....i wanted a certain helment a certain size and they were out of stock on alot of stuff.... but other than that its a cool place😎😎😎

Jo
Review №13

Store is always kept clean and best. Was able to locate my parts and lubed with no problem. Tyler and the crew always help with questions and quick checkout. Thanks

Th
Review №14

The staff was friendly, however the stock was pathetic. I was told theyd be happy to order whatever I needed, but so can I much cheaper. I wont be making this drive again. Amazon it is.

Da
Review №15

The whole staff was helpful and offered up answers and solutions to my issues.

Ja
Review №16

Staff was knowledgeable, was concerned about what I wanted and not what they wanted to sell. During my shopping I was checked on and even made suggestions that were helpful in deciding which products to buy. Will be buying all accessories from here from now on.

Iv
Review №17

I was well taken care of by all members of the staff. Also very honest and straight forward service. Had to order me an odd sized tire and gave the most honest and upfront scenario about shipping and actual lead time. Always come back to this Cycle gear. I forget the managers name, but he was outstanding.Thanks for taking care of my needs so honestly and with tremendous respect.

An
Review №18

Best cycle gear I’ve been to. Best selection and service hands down. Thanks again

Jo
Review №19

This store was 2 hrs away from me But I spend 2hrs walking around and love everyone in the staff the guy the took care me stay around me and help me a big purchase and was a great help on selecting my proper gear .Will visit again all the wayThanks Guys!!

Re
Review №20

Nick was so helpful! Im a new rider and was looking for my first helmet and he helped me find a great one! Thank you so much!

Wi
Review №21

Adam was amazing, with so many options he helped figure out the right fit for me.

Iv
Review №22

Great store in my opinion based on my first visit. Everyone was super helpful and had some great suggestions.

Mi
Review №23

Always the best to shop at cycle gear on Tryon Rd in Raleigh. Great deal on a close our all season riding jacket

To
Review №24

Great service. Very knowledgeable staff. Helped me better understand different aspects of helmets and comms.

Om
Review №25

My hubby needed a specific tool for his bike so we came here. The store was very clean and spacious. There was a very wide variety of gear. The sales associate was polite and friendly. My hubby got the tool and we both got a pair of riding gloves(which I love)! Would definitely recommend and we will go back for any other riding gear.

Ju
Review №26

Great integration of website, store, and customer care!!!Excellent service....I had the wrong address for a helmet I purchased in the store. I contacted the store via text, and the person who replied passed my problem to the customer service.The customer service rep solved my problem, from that one text!!!!I sent one text message with all required information and from that information, all was resolved. Excellent.... Amazing.The customer representative sent me an email confirmation for the new order with the correct address and canceling the old order with the wrong address.Great job guys. Kudos to the store manager or associate responding the text and customer service rep.Thank you....

An
Review №27

Great products and price but some of the staff are not very attentive

Ch
Review №28

Always great and attentive service anytime I stop in!

Jo
Review №29

First time here.At 71, I bought a bike to ride again and the store was two buildings away where Im to train.Hannah was very knowledgeable and put me in a 3/4 helmet for the summer.Then a guy did a great job of helping me pick out a bright yellow jacket that I wanted.Ill shop there again....... You only get one time to make a good impression, and this store hit it out of the ballpark

Da
Review №30

Always friendly and helpful. Good selection of merchandise. My go to spot.

Jo
Review №31

The staff is the best good customer service I recommend everyone goes there that owns a bike

Ry
Review №32

Overall great experience. Extremely knowledgeable and helpful.

Eu
Review №33

GREAT TEAM TO WROK WITH. STEVE, GREG AND GENE. AWSOME!!

Jo
Review №34

Always superb customer service- the staff is very friendly and helpful. They typically keep a nice selection of items in stock, too.

Ke
Review №35

Living in coastal NC, my wife and I drove 140 miles each way to the cycle gear in Raleigh. WELL worth the trip. Large selection of helmets and gloves and a bit of everything for riders. Matches took great care of us and we ended up buying 2 Sedici Primo Strada II helmets. He had endless patience with me as I knew nothing about these tech helmets. Will be back!

Do
Review №36

Sales staff was attentive and helpful. Took the time to make sure I got exactly what I needed.

Jo
Review №37

I am always satisfied with the costumer service and knowledge of products in the store from the employees in Raleigh and Fayetteville stores thank you

mw
Review №38

Sales person was very helpful and able to answer all my questions. I purchased upgraded CE armor for the jacket and pants, which she checked for fitment prior to the purchase.

CJ
Review №39

These people know their stuff and even when they dont know and somehow cant figure it out, they know right where you can go and who to talk to where they do know. Since of the items are a bit overpriced but nonetheless, you get what you pay for. An account here is a must have though!!!!

to
Review №40

I really like these gloves. I have a couple of different gloves but I always grab these when it’s time to get a session of wind therapy.

Ty
Review №41

Always great service! Remodel looks great too!

Ri
Review №42

Always the Best @ Cycle Gear: customer service & satisfaction. Thats also why I keep returning, for all my cycle & gear needs. Many Thanks.

Ty
Review №43

Location is close to my house 🏘️, and affordable.

Ar
Review №44

Very friendly staff, I had Jacob helping me pick my first helmet (and communication device). He helped me choose and even installed the comms into the helmet before I walked out of the store satisfied. Definitely would shop here again.

Is
Review №45

I recently got a bike and this is store is by far my favorite to go to. The customer service is top notch and the manger always takes extra time to answer questions.

Jo
Review №46

Always a pleasure to deal with Cyclegear. Tires, helmets, accessories, clothing....Ive done it all with them. Thanks!

br
Review №47

Great place for your motorcycle needs.

Sp
Review №48

Very helpful and respectfully professionals love it.

Ma
Review №49

Good people there, great store, something for everyone. Go check it out!

St
Review №50

Great store and great selection. I bought a foam air filter for my dirtbike. After getting home and opening it, it seemed dry and aged, almost crispy. As if it had been on the shelf for a very long time, or maybe just defective. I have never encountered a filter like this before. Would appreciate a response to see if I can get a refund on it.

Aa
Review №51

Tyler and the crew are the best. Always happy to help. Thanks for helping me mount my flattrack Tyler. That was interesting to say the least!!

Ia
Review №52

Bought a tire and had it mounted here. Absolutely no issues. Everyone was extremely helpful in picking out the right setup within my budget. Thanks!

Sc
Review №53

Cycle Gear had great customer service. Helped me and my son on helmet selection. They took there time and knew what they were talking about. The place is hidden, but well worth the trip.

St
Review №54

We went there to buy motorcycle apparel for my lady friend. Hanna was extremely helpful and helped us get the right gear. Very satisfied.

er
Review №55

Staff is friendly and knowledgeable. Decent pricing. The selection is what stood out the most for me. Rode up from Fayetteville just for the sheer amount of selection options. It’s worth the ride for that alone.

Le
Review №56

Great service and price. Went in for tires. Got 1, ordered the other. The one that I got was mounted and balanced in about 20 minutes.

Ge
Review №57

Everyone there was very helpful and didnt talk down to you. I would definitely buy there again.

Ja
Review №58

Rarely have what Im looking for but good staff.

We
Review №59

Great place to get motorcycle gear and the service is always excellent!! Go see Tyler he will get you squared away!!!

ch
Review №60

Should have delivered bike battery in 2 days max. It was 7 days later and the acid had not be poured. I actually got acid on my shirt from the batter in the box and it ruined my shirt.

Ro
Review №61

Super helpful team! Very knowledgeable on products.

To
Review №62

The customer service at this Cycle Gear is 5 + stars . knowledgeable and super friendly and helpful employees especially Nick.

Jo
Review №63

The staff has always been helpful at the Raleigh Cycle Gear! This time was no different. So far I am extremely happy with my recent purchase!

Su
Review №64

It’s my husband go to place for motorcycle parts and accessories. The staff is knowledgeable and friendly if the don’t have it in stock they will order it and sent to you

St
Review №65

We had gone to cycle gear to look for a battery tender and the sales people were very helpful to us.

Lu
Review №66

Great prices. Great people. Great products. I buy all of my gear from this place.

SE
Review №67

Good service, spent time helping me find the right helmet. Wish the place was larger with a greater in-stock selection.

An
Review №68

Jacob was awesome, he helped us pick out a great helmet and we never felt rushed or pressured.

Ju
Review №69

Everyone is always so very helpful, making each shopping experience enjoyable. I have a lot of questions as a new rider and they always answer me with patience and respect.

Ad
Review №70

Its great having a local Cycle Gear nearby. The staff is always polite and helpful. This is the first place I look for gear. I love their products and how easy they make things.

Pa
Review №71

Helpful and knowledgeable staff!

Mi
Review №72

New rider and the staff was really helpful with picking up out some gear

Mm
Review №73

Worst location. I’ve been to other Cycle Gears and never had an issue. Every time I come to this one, I get no help and end up leaving not buying what I came for. Just bought a helmet (because I absolutely needed one otherwise I would have ordered online) Barely got my question answered but bought anyway. Other locations I ask a simple question and get a plethora of information. This location I get ignored.

Ke
Review №74

Always helpful and customer oriented place. I have been shopping here for 20 years and dont know what I would do without it sometimes when I need something that cant wait for shipping

Pe
Review №75

Great service Tyler is great and very attentive!

Ri
Review №76

They were very knowledgeable and able to take me to the spot of the item I was looking for!

Ch
Review №77

I love cycle gear to browse and purchase non specific motorcycle parts and accessories.

Wa
Review №78

Guys were very friendly and got me in and out in no time!

Ja
Review №79

Awesome staff even while being busy got my tires balanced bought my coolant and gloves great experience. Good to see familiar faces from 4+ years ago

Az
Review №80

Always helpful courteous customer service

Vi
Review №81

Hanna was absolutely awesome with knowledge and very helpful in making the purchase comforting.

Je
Review №82

I had a great experience at cycle world the staff was very helpful and as always the gear was high quality.

Ch
Review №83

Nice shop w a great selection & very helpful staff. Check it out!

Jo
Review №84

Excellent service. Staff were very well informed.

An
Review №85

Tyler helped me out with mounting a tire same day.. great place, great people.. thank you

Ch
Review №86

Friendly staff, great gear

St
Review №87

Team spent lots of time answering questions of beginner riders!

Kr
Review №88

Every time I “thought” I had a “problem” someone was able to quickly resolve it thanks

Na
Review №89

Just put some great looking street boots on hold God willing pick it up tomorrow. By the way the young lady was very helpful, I didnt get her name, but she was very helpful

Et
Review №90

Great place to buy gear and the people there are awesome and helpful.

St
Review №91

Great Customer Service. Nick the sells guy knows the products.

D
Review №92

Great customer service, organized and informative. Helped me out with my new Helmet.

Fr
Review №93

As usual everyone at cycle gear were very helpful with a welcome and a smile.👍👍 in my book.

Da
Review №94

Decent selection and friendly staff. I wish they had more aftermarket motorcycle parts

Hv
Review №95

Really friendly staff. Veteran discount. Will not go anywhere else. Worth the hour long drive one way for me.

Ro
Review №96

Purchased a front tire at a fair price but when they installed it the kid told me he could not bead the tire because of not enough air pressure and to take it to a tire store to have it properly beaded and then bring it back.was told they would waive the fee and charged me anyway. Not feeling confident about putting this on a 850lb touring bike.

Je
Review №97

Great Customer service. Im very happy with my experience at Cycle Gear. They have a better selection of gear than anywhere else locally.

Pe
Review №98

Folks there are always friendly and usually have what Im looking for!

Ra
Review №99

Polite & helped with my experience while I was there

An
Review №100

Amazing from the time I walked in to the time I walked out... answer all questions and guide me along my way

Information
62 Photos
100 Comments
4.6 Rating
  • Address:336 Tryon Rd, Raleigh, NC 27603, United States
  • Site:https://cyclegear.com/stores/cycle-gear-raleigh-north-carolina-store-53
  • Phone:+1 919-329-7858
Categories
  • Motorcycle shop
Working hours
  • Monday:10AM–7PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–5PM
  • Saturday:Closed
  • Sunday:10AM–6PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
Similar organizations