I was so pleasantly surprised at the cooperation I received at the store. The ladies that helped me were above and beyond what I was expecting! I quickly transferred from being with sprint for over 13 years to AT&T in one visit!

Tried to upgrade to iPhone13 at this place. The staff do not want to help at all, stop by Monday and a customer representative told me to download all my iCloud at home then come back. Came back on Friday and then they told me it would take to long to transfer all my data because their wifi is slow, (with attitude) lady that helped me was Chantel. Never experienced south a bad service at ATT before. Do not come to this place.

These guys take care of business and get me out fast...unless you like to chill for a minute.

I am so impressed with Eric and the Rancho Cordova AT&T store! Not only did he transfer all my data, made the transition so easy for me to my new phone, he reviewed ALL my AT&T accounts and saved me over $100.00 PER MONTH! Yes, $1200 per YEAR!!! I basically made money getting my new phone. I would highly recommend Eric and his Rancho Cordova Store- outstanding customer service. When someone goes that far out of the way for you, it’s pretty special! Thank you ERIC!!!

Kind, professional and attentive are the folks at this store. Today, DJ helped me swap out a sim card. As with all my transactions here, DJ immediately greeted me, and ensured my phone needs were met. Thank you DJ and team!

I meant to choose 5 on question 1. Very satisfied. These guys were great!! Awesome service! Got all we needed in one trip. DJ was great!!

Service is very slow here. They spend like 30-40 minutes on one customer and I only went in to change my sim card which takes 3 minutes. They took so long that one of the workers was very illiterate on her knowledge of at&t. Finally when we got helped, I needed an account and they tried to let me go after waiting for several minutes. Terrible customer service . If youre local, I suggest go to a different store or plan your time In your schedule to be helped. They let you hang here ! And it shows !

My bill was far from what they said it would be. My plan wasnt correct, several features were added that I didnt request or authorize. I had AT&T for 16 years, prior to switching to Verizon. I switched back to AT&T for the promotional but the extra drama doesnt make it worth it.Above are the facts. Now my opinionThis location doesnt seem to be above board. I wouldnt recommend this location.They are knowledgeable but I think they look to pad the performance numbers, by signing people up for the max and having them to change it later.

DJ provided me with exceptional customer service . He was knowledgeable about various products and offer in the store. He made honest, practical recommendations and was very professional as well as helpful. Thanks a lot.

This place is a joke ! I recently went there to upgrade one of my device but apparently the person who was helping me DIDNT KNOW ANYTHING ABOUT AT&T. The person who was helping me was Jessica. I am pretty sure the store manager of that location has some connection to this person because thats the only way she got her job at at&t.

Honestly I dont remember being here

My hubby wanted a new phone service. He decided to switch us to AT&T. He spoke with an AT&T employee by the name of Jesse at the Zinfandel and Sunrise store. This employee was awesome. It was 7:30 and they close at 8 pm. Jesse was super patient, didnt rush us, super knowledgeable and if he wasnt sure he called and found the answer. He went above and beyond to help us with what we needed. Jesse is an asset to the AT&T company and I will bring my return business to him. Thanks Jesse!

Go and see Dj great customer service and informative. Easy to work with and great guy. Mahalos braddah Dj🤙🤙🤙

Brandon Thornton in AT&T store@1971 Zinfandel DrRancho Cordova,Ca. 95670is an outstanding sales associate/technician/employee/representative for AT&T . His poise and demeanor is so amazing to mewhile in this busy store customers were piling up andhe was helping me! He greeted every person coming into the store and was still assisting me, multitaskingwith co-workers and remaining patient and congenialThe entire time during my visit. Wow, is all I can say!I am motivated to let you know you have an outstanding employee in Brandon because his behavior was so impressive to me. Plus helping me is a challenge in itself...Brandon is great and I wanted someone to know! Thank you and thanks to Brandon,Sincerely, Virginia Vonasek

DJ was amazing. Very helpful. Ask for DJ when you come here. You will not regret it. Thank you AT&T.

Dj-lou is lovely! He was so helpful and kind. I hate going into the phone store but he made it a very pleasant experience. Thank you Dj-lou!!

I worked with Jeff, Brandon and Jesse at the Rancho location yesterday. They were each very helpful in providing me with my options for upgrading my current iPhone to the newest version. They showed me the details of what my payments would be, and went out of their way to understand what MY needs were in a phone. They were extremely helpful, polite, friendly and informative. They provided excellent customer services and truly seemed to care about the customer and services they provide. If I could give them more than 5 stars I certainly would!

I was very happy with the service I received from Dj-Lou. He was very knowledgeable and patient with all of my questions. Would definitely recommend!

Jesse and Jeff were very accommodating and got me in and out in the most quick and efficient way. Everyone practiced good social distancing and wore masks. Very nice and personable and found the most reasonable plans for my usage. Thank you

Worst service I have ever received to be honest. I don’t usually review places but this was just horrendous. Two African American guys were trying to figure out a small issue and they both barely knew what they were doing. Both were very rude and disrespectful, you just lost a customer. Train these guys AT&T! Also, enforce a decent dress code.

DJ and Eric are cool dudes!! Took care of my old grandfathered tablet plan that I didnt need and replaced it with a better plan! All on the spot! Amazing!!

DJ & Chris were amazing !!! Thank you for the fast and friendly service today. You guys made my day better.

This is review of this AT&T store. Jeff was friendly courteous professional and knowledgeable. He practiced social distancing and wore a mask. I give this rating 5 stars.

Chantel was very patient and great in explaining all the aspects of my new phone.

I went in a couple of days ago fed up. I kept getting different answers when I was calling in to customer service and was ready to cancel my account. I’m glad I met Jesse. He was able to straighten out my bill and got me a good promo on a new phone. I’m paying less than I was for the last three years!!!!

People were very nice and welcoming. I had help from joe and then Jeff. Both very nice guys and helped me with a lot. I will make this my go to AT&T store. Thank you so much!

KennethWe was very helpful and took his time to help us.

The staff at this location is awesome!!! They are very knowledgeable and exceptionally helpful. Victoria, Jeff and Brandon totally made us feel like long time friends. I highly recommend them for any wireless needs. Thank you!!!

Had app crashing issue. Fixed in about half an hour.

Didnt accept cash and only had one person working with 3 people, including myself, waiting. After waiting 30 minutes I was asked, for a 2nd time, if I was paying by cash or card that he then referred me to another store 3 miles north, which ironically I passed by to get to this location because it was closer to home and paying this bill was last on my list for the day. He couldnt have said that the first time he asked me, which was when I first walked in?! That was so unprofessional. Ill never go back there again. Thank God I now have a debit card and can pay my bill online.

Very helpful and caring staff and technically competent. They tackled the problem I had with regards to updating data on my new phone from the old very quickly and proactively.Thanks guys.

Wish I could give 6 stars for my experience. Jeff, the manager, did such an excellent and professional job assisting me when my iPhone malfunctioned. He was very attentive and helpful and set me up with the best deal, totally going the extra mile. I highly recommend this store to anyone who needs help with their phones or to purchase a phone in the future.

It was great the agents was very helpful resolved my issue in minutes

Went here out of the blue to make a few changes regarding my account. Brandon was super helpful, and kept things light and fun throughout a relatively complicated process.I would recommend this store and especially working with Brandon.

Eric was absolutely fabulous. He was able to help me with my email problems and having been broken into. I recommend coming into AT&T and asking for his help anytime. Great employee great guy. Very smart with everything computer and phone. Great perseverance.

Jeff and Eric are the best. So great, we wont go anywhere else. Five stars all the way... 👍

I regret needing to go back. None of the employees were wearing masks and, in fact, clustered together around a table. Employee walked right up to me and i backed up, requesting she wear a mask. She said she would go in the back and get a mask, if it was important to me and, thankfully, she did. I felt very awkward. Yikes!!

Best service of buying a phone by DjLou! He assisted us to find the best phone for my needs & help us each step of the way in setup. Thank you!

Jeffrey was amazingly helpful! Not only did he personally handle my account and clarified all of my questions, but he added some entertainment value while I waited. Angela and Erik were super helpful and able to answer my questions about what would work best for my husband and I, and they went over all of our cellular and internet options. Overall it has been a very helpful and smooth process :)

My experience it’s was so great 😀 jessi do great job, thanks 😊

Best ever!!! I would recommend anyone to this store not your typical AT&T. Very kind and helpful!

If you’re looking into starting a business account here’s the place to get it done. Very fast, super simple and great plans. Victoria did an answering job and speaks Spanish as well. Way to go!

I would like to say that the experience that I had today with my visit at att store in Rancho Cordova was very production .The young man that was providing the service for me was one of the best that I have ever had and I have been with att for years. His name is DJ.😊😊Great job

Eric was very helpful, positive, and upbeat. His level of customer service was top notch. I watched as he interacted with ither customers as well, and he had a great rapport with each of them. He, and Jeff made the process of upgrading my phone easy and seamless.

Jeff and his team were amazing!! They helped me out so much they were all extremely knowledgeable and friendly! Best AT&T store in Sacramento!

Stopped in to shop prices on a new carrier, plan and phones. The staff was knowledgable and helpful. I was not ready to purchase, and I told the salesperson upfront that. Even though I wasnt buying today she was helpful and answered my questions.i will return when I switch carriers.

I had a wonderful experience with Chantal at the store in Rancho Cordova. She was extremely helpful and answered all my questions. I definitely left with a WOW experience she is very professional . I will definitely refer my family and friends for a great experience. Thanks for all your help Chantal!

We went in angry and frustrated but left happy. We were having a billing problem that we could not get resolved on line or over the phone to their help desk but the representative at this store gave us great customer service and was able to get our issue resolved quickly. We are happy customers because of the way we were treated and served.

I will never go to a different store. I have never had a bad experience with the employees. This last visit one of the systems were down so Ysabella very patiently helped us and waited with us. She was very helpful in picking a phone, accessories, and even found cartoons so my girls were comfortable while we waited. This is by far the best store we have ever been to and this last experience has been one of the best we have had so far!

I was impressed by the excellent customer service by the employee Eric...I was being stuck with a $160.00 bill that I didnt agree to from a former AT&T employee that set me up with a bogus wireless plan....after a year and a half Eric patiently walked me through to getting it wiped off of my account plus Eric informed me of a better internet service to serve our ministry needs...forever grateful😁😁😁

The customer service I received from Eric and the Manager was fantastic, they took as much time as needed to provide the programs that were right for my needs. I did not receive hard sell to purchase something I did not need. I totally recommend the AT&T Rancho, all of the representation are friendly and competent. A Very satisfied customer.

Eric was FANTASTIC!!!! He assisted us in adding Military discount to our plan, but he THOROUGHLY went over billing and plan options to help us receive the best bang for our buck! Truly appreciate him! Great job Eric!!! Keep up the amazing customer service!

It was an interesting experience. I have not bought a phone since 2011, so there was a lot to learn. Jeff was very patient and explained things without talking down to me. He also made sure I understood things before going to the next step. I dont want to buy another phone soon, but if I do I hope that Jeff is there to make it go smoothly.

THE STAFF AT SUNRISE AT&T WERE AWESOME! ERIC GOT ALL OF OUR NEW PHONES SITUATED AND WORKING IN A TIMELY MANNER. THANKS TO AT&T FOR THE NEW PHONES FOR OUR FAMILY.

I recently purchased a S9+ at another AT&T location and the staff at that location rushed me to get my phone and didnt give us a run down on my Bill or payments. I stopped by this location the next day since it was closer to me. ERIC, one of the staff there was very helpful and friendly. He gave us the run down and was very helpful. I recommend asking Eric for help for anyone coming here

Jeff and his team were awesome in handling our phone upgrade. Very simple and fun. The best store we have visited!

Great Customer service! Jeff was patient with myself and my two young children, he walked me through everything and explained everything n detail! Overall a great experience!

We had a very tall order for Keona and she helped my family and I get completely set up and was so patient and kind. I very much appreciate the service we received.

I came into the store right before closing. Jeff was awesome in assisting me with my phones and setting up my account! He was patient and even when he could have been off, as the store had closed 40 minutes earlier. Very professional! Jeff is thee BOMB!!

I am a manager at a retail store and as a manger I critique Customer Service every where I go. As soon as I walked in to this location (Zinfandel), I was acknowledged with friendly smiles. As Jeff, Eric and Team were helping other customers and as they did they continued to thank everyone for their patients and reminded us that they will be with us as soon as they can. This is KEY to CUSTOMER SERVICE. Resetti g our clocks with smiles and acknowledgment. When it was my turn to be helped Jeff and Eric were very attentive to my needs and went above all expectations. They helped me order a phone, cancelled a feature that I dont use and gave quotes on a watch that im interested in buying. Because of the Customer Service they provided, this will be my go to location and I will be purchasing a smart watch. Thank you Jeff, Eric and Team.Maria Arias-Fraire

This is the best phone experience I have ever had. Jeff was not only helpful, but he was patient and so very knowledgeable. I have sent people to him specifically and will continue to send friends and family his way. Thank you Jeff!!!

Eric was great, patient and helpful. He got me what I needed and made the whole process enjoyable. I feel like I could go back there anytime and get help.

I had a great experience. Service was fast, efficient and very friendly. I would recommend this location.

Every time I go into the store they are so helpful. Eric has helped me the last few times helping me get everything right no matter if they make money or not. Thanks for your help.Cheers

Brandon was very informative and answered all my questions and concerns. I didn’t think he was just trying to get me to buy the phone.

I just want to let you know that Eric Adorno is very helpful and A very nice person. He treated us well . I really appreciate his efforts in reducing our monthly bill.We are retired and on a fixed income. thanks 🌿🌸

They were wonderful here helped me out a lot. Victoria was nice as well as Jeff.

Jeff was very knowledgeable and courteous. I would definitely recommend this store and Jeff for my phone needs.

Eric was extremely helpful in helping to purchase a new phone. He was friendly and upbeat. The process was easy!

This location is very bad with customer service, the employees are lazy and not trained to perform their jobs adequately. Management is worse they show no leadership skills and hide in the back of the store. they dont care or want to make their loyal customers feel appreciated. i returned my phone in this store with a NEXT Up and one of the employees NEVER sent the phone in on my behalf. and i was Charged for this phone not being returned. Instead of assisting me with this matter they basically covered the other and avoiding my need for your prompt response to this matter. I WOULD NEVER VISIT THIS STORE AGAIN. HORRIBLE STORE!!!!!!!!! THIS STORE IS NOT EVEN WORTH 1 STAR.

Everything was awesome at this store Isabel & Jeff were very professional and helpful. It was a wonderful experience. I would highly recommend them and their store.

I went to AT&T to get signed up for FirstNet, a program established to show appreciation to First Responders. I met with Eric, he was very pleasant and had a wonderful personality. He was very knowledgeable about the program and he explained the entire process as he moved along. Eric signed me up within a matter of minutes. For all First Responders fighting the fight, go see Eric to get signed up. He will take care of you. Eric at AT&T, Rancho Cordova, CA gets 2 thumbs up.

Horribly slow its 105 degrees outside and they have a one person at a time inside the store waited 45 minutes and had to leave before dieing of heat stroke definitely going to the Folsom store next time

Love this AT&T store and staff! The manager is super helpful and always very nice. He makes the visit!

Ysabelle was amazing! She took care of me from the moment I walked in and helped me to add a new line and get two new phones. Definitely will be coming back!

Everything was awesome. Jeff and Chantel were great! Took care of my needs and I wouldnt go anywhere else. They are the epitome of service and satisfaction!

Eric is one incredible employee and just a good soul all around! Thank you for helping us Eric!

Jeff Soviar is a great asset to your company. He is professional, knowledgable and makes sure your understand your phone before you leave. He has great patients when dealing with older not so savory customers like me.

Jeff was an amazing help! We came in looking for internet and a new phone and he helped us get everything we needed. Awesome experience.

Eric for GM. Really nice guy... helped us out quickly, see or ask for Eric if you coming to this store.. thanks Eric.

Posting this for Chan,Eric is AWESOME!! Hes my go to guy! I would highly recommend him to my friends!-Channie

Everything was very friendly and quick. The people who helped me were kind and talked to me while I waited for my phone to back up. Over all satisfied.

We had a great experience at At&t today, Jeff is very attentive and we appreciate everything he got done for us today.

Fantastic! Super friendly employees. Made getting a new phone very quick and painless.

I was extremely impressed with the helpfulness, knowledge and professionalism displayed and shown by your ATT Technician Brandon. His expertise in technology processing was extrodarnary and uniquely higher than my own expectations. ATT should be proud of Brandons interpersonal skills that far out reach other trchnicians.

JEFF IS THE BEST ATT MANAGER IN THE WORLD. I came in with my high maintenance mother and sister. He answered questions, upgraded 3 phones and solved multiple side issues with a smile on his face through the entire four hour visit.Jeff thank you for the service and company. ATT is very lucky to have you.⭐️⭐️⭐️⭐️⭐️Chanel Garcia

After many attempts to resolve my problems on att phone customer service, I visited to att store . Two young men spent a lot of time with me amd got my account on order. Im bad with names, but they know who they are. Good job guys!

I recently purchased a Samsung Galaxy Note 9 and Loving it!! Thank you to Erick who helped me and my wife get good deals on our phones!!

Jeff, the manager, was very patient helping with my phone issue. He and his staff gave every customer VIP treatment! Wonderful people working at this location!

Always super helpful. I have been to this location many times. The wait is short and staff friendly.

My experience with Jeff at the Rancho Cordova store was great. He spent a lot of time explaining and showing me features of my new phone.

The service was really good. Very good service and quick. I recommend this at&t in Rancho Cordova!

I was at the ATT store in Rancho Cordova, and I was very impressed with the staff their knowledge and the help that they gave me. I really want to thank Chantel for giving me the help and support I needed to get my new phone.

Great service! Answered all of my questions and was very attentive.

Great experience! Jeff from this location did a great job, thank you for the help!

Chantel did a great job. Attentive to what we needed and created a great plan package.

Jeff was very knowledgeable and helpful and helped us upgrade our phones! He showed us all the new features of the iPhone xs and transferred everything over for us!

Eric is awesome. I’ve tried for years to get my phone and internet bills decreased, had little luck over the phone, etc, in other att stores. Eric is my superhero. He spent so much time coming up with the best plans for my families individual needs and ended up all together saving me $146.55 per month!!!! He went above and beyond and I’ll bring all my business to this store because of it. I didn’t want to get him in trouble for how much time he spent helping me, but Eric’s managers-just know that he took a customer that was very upset and about to end my VERY long time account with At&t/direct tv, and renewed my love and commitment to them. :) thank you Eric, now momma has to go buy a new pair of shoes with my savings!!!!

July 11,2019 4 pmVery rude and and not knowledgeable regarding email not working. Gives me a phone number that I was on all day yesterday trying to get my email. Discussed!

Great service! Friendly staff! Very helpful! I highly recommend the Rancho Cordova AT&T store!!