Mason hands down the best customer service I had in a long time. He was patiently taking his time explaining to me, where everything was around the store. He did not seem irritated with helping me find the items that I needed. Phenomenal customer service. He should be the store manager. Due to him having what DRAWS in more customers. Excellent customer service!!!!!! Great job having a employee like MASON!!!!

Had an appointment to enroll in known traveler program. The young woman that helped me was kind and patient. Answered all my questions even though she was scheduled to cover a different position.

Impulse bought an office chair and some other supplies here while stopping to print something. Really great customer service and enjoyable shopping experience

The staff is always friendly, helpful and knowledgeable.

They will not warranty item that I bought 40 days ago. They want you to buy extended warranty. They told me to contact manufacturer. Thats like having to go to Detroit to get your car fixed.I will not buy from them again, Hello Office MaxI wish they had zero star rating

Real good service but UPS driver not wearing a mask

I just want to say big thanks to Dwight today. I really appreciate for all your help. You gave me the best customer service I ever had in this store. You are amazing guy and you did listened to me and you solved my Issue I had with my printer. And thank you so much Mark for warm and genuine greeting. Thanks Dwight again🌺🌺🌺

Called store to ask there hours at 7:00 they said they were open until 9Pm on the phone, got there and was rushed out the door by 2 employees because they apparently close at 8. Odd you would think the employees know the hours of the place they work

This staples got me right today fr

I honestly havent been to this location but I wanted to post for all reviewers to please pay attention to the first three numbers of the telephone number. Im really tired after 6 years of having my number called constantly from people asking if im Staples!!! NO I AM NOT, STOP CALLING MY NUMBER!!!!!

Great Paper Shredders

I went to this staples today to have pictures made of my mother that just passed away, I asked for the 1 hr copy and waited in store a did some shopping over a hr. Later I go back to the printing counter to find other customers are being helped as they walk up, I wait an still no pictures the lady tells me she just got back fron lunch an she was helping customers that came when she came so my pictures werent done. If everyone cant run the counter then they should not be behind the counter, customers come in for a service if it cant be honored at the time let customers know not everyone comes in to just drop off.

I have had multiple issues with this location. From their communication on warranty items to the print services not being open well within their business hours. I just called the location in Folsom and they were happy to do my print proof this evening at 6pm, since they don’t close until 9pm. This location was “all done with print services” three hours before closing.

Elliot in printing you have made my day with your courtesy and customer service skills. You don’t know what is going on in my life right now but be assured you have impacted my day in a good way. Thank you sir.

Today was the best experience I have ever had at a Staples - ANYWHERE! I wish I could remember the name of the young lady and gentleman that helped me, but they were awesome!

People are helpful. The price of ink is outrageous. Highway robbery. Cost me 22.00$ for ink I can get for 12.00. Did not noticed it was so high until I had to pay. I needed ink for important paperwork I needed done now. I had no choice. Never will I shop at staples again.

I couldn’t believe the awful service I rec’d when trying to buy a custom stamp for work. I have been to many Staples all over CA for the exact same stamp, but the woman today only was interested in telling me she couldn’t make it to my request and that “I was supposed to be off about 20 minutes ago”. So I just moseyed over to Office Max and they helped me right out. I won’t be returning to this specific Staples again.

Has to be BY FAR the worst Staples location Ive ever been to and just about killed my business with the company.Refused to exchange a defective product with receipt, wouldnt look at the product, didnt spend more than 10 seconds before telling me no.Called Staples corporate, on their suggestion I contacted the Natomas Staples location and spoke with the manager there who was incredibly nice and immediately offered to honor the return/exchange policy, they assigned me an associate to work with over the phone and I was helped right away in the Natmoas location, I even bought an extended warranty on the exchanged item as a thank you spiff for making the process so easy.This store should be re-managed and Im certainly going to make sure I talk with the regional manager in Roseville in regards to the lack of customer service or care given at this location, every time I come in everyone is tapping on their phones and act like its a huge bother to do anything, I should have just stopped going here a long time ago.I wouldnt even stop at this location to use the rest room.

I know stores don’t like having customers walk in as they are about to close, but I knew what I was going for and was going to make it quick. I pulled up at 5:58 and parked as I started heading to the door a big lady guessing the manager started closing the gate. I opened the door walked in and explained that I knew what I was gonna get and was gonna make it quick . The other staff when I walked in were trying to be helpful and were going to let me walk in and get what I need but the lady stopped me and rudely said there closed, I told her that it wasn’t6 yet and was just going to grab paper real quick. She just said no and claimed the cashiers to be closed but there were still staff there who in the beginning we’re going to help me. I asked if she knew where else I could get the paper and just said I don’t know and said leave. I’m positive this big lady wearing a grey shirt was the manager and if anything she should have tried to at least apologized for the inconvenience and not been rude about it, or suggest where else I could find it.

Clean and well organized store. I visited this store the week of black Friday 2018. Gave 4/5 stars because there was nobody on the sales for to help me. But its fine, because I can read the information on the boxes. There was no line at the check stand as I was leaving and no employee to ring me out. It wasnt a big deal or a long wait bc it looks like they are short handed. The staff was nice, I was greeted when entering and had a nice small talk with the staff member checking me out.

Nice store. Friendly staff. Not enough cashiers. Difficult to find items without staff help. I find Staples to be laid out a bit oddly so finding items can be challenging.

Get all my work and personal prints done here. Im always on crazy deadlines and budgets but the print team is always ready to help. They do a great job and are super friendly.

A group of us were buying supplies to donate to a local school. One of the clerks commented to us that we should have done our shopping online. Their selection of items was pretty limited here as were the quantities. Not the best stocked store I have ever visited.

Tivon was the best. Super patient and spent extra time in helping us print and laminate various sheets!

Very good inventory control. They are seldom out of stock on the items that I am seeking. Always a good experience.

Michelle in the print Department was excellent this evening. Not only did she help me fine tune my business card but she was a very pleasant lady

I always find what I want. Customer service is great.

As we came in we came in through the OUT doors rather than the IN. Ooops. A kind cashier pointed us to the right area to go, the print/copy/scan desk. All smiles the entire time. At the print desk, the man at the counter listened to our job, and completely understood everything. We needed several pages scanned into PDF to allow easy editing and printing for our court case against a tenant. This was done quick, efficient, and he even helped get us a digital signature. After this was finished, well under 5 minutes this took, he didnt charge us. This amazes me that they can take the time to do all this and not charge. Most print shops do not do this. So staples, is the best print/copy/scan shop, period. I use Ukiah as well, also a stellar store. Please continue to do your best and smile. This goes a long way to producing happy customers who leave these kinds of reviews. 5+++++ stars.

Love this store, so helpful! I called looking to refill a discontinued HP Printer cartridge (dark magenta). The associate checked thru everything and let me know I can actually order it online thru Staples! My old, perfectly good printer lives another day! :)I love just browsing the stuff they have anyway when I’m in store. Massive 3M washi tape collection

Great service but the price was too high...

This crew are some of the most professional and nicest Ive met. Wow!

I wish there was an option for zero stars. Never returning to this location again. Whatever is going on with their staff, they need to pull it together. Not a good look, start to finish.

In and out quick. Had what I needed an on sale mouse.

Printers dont have ink catridges supplied anymore. No cables too! And the staff dont warn you about this. I had to make 2 trips...

Location was neat and organized. The staff was welcoming and very helpful.

I bought a nice office chair yesterday! Everyone was super helpful, especially Tina 😊

I only needed a couple of copies and there was a guy on the one copy machine and it seemed like he was taking a long time I ask girl at the counter if she can make a copy for me she did and didnt even charge me I thought that was great. Thank you Staples

The staff are very friendly and willing to go above and beyond to help you get what you want or need!

The most helpful people around!

No one greeted me and I had to walk all the way to the front checkout and look at an associate straight in the eye for service. Of course they didnt have what I was looking for. No wonder their parking lot is dead.

Of the 4 items I brought to the cash register. Two of them where mismarked in the Isles in which I found the product. The store clerk gave me credit for the mismarked items. I said thank you. By the way, your credit card machine is too slow.

Well stocked, great staff, nice printing station.

Ashley at copy center is extremely helpful and always pleasant

Love this store I have an addiction with pens and variety is great

Great service and good selection of products

Excellent service, the sales associate was very helpful.

The staff was very helpful & courteous!

Clean store. Employees were quick to help out and make sure we were taken care of.

Not many people. Great service.

Needed a copy and was told to come back in two days because all the machines were tied up. They were not. Just lazy employee.

Its Staples! Office supplies

Every employee is SMART & FRIENDLY

Customer service at this location is phenomenal

Very Friendly, Good Service

Friendly, helpful staff!

Helpful and friendly staff

Coupon I had didnt work if part of purchase had sale items but was a percentage off a total purchase

I went out of my way to go to Staples, and I found the large labels that I needed (and that Office Max didnt have). I can usually find what I need here.

Very helpful and friendly

Vincent was very helpful

Wrong english

Very good!

Great service

Great

Amazon

Thank you for your attention and service, the work you did was very good.