Made an appt to have my Air Pod Pro looked at for the sound cutting out and crackling. Researched on line about this situation and Apple has a program after they verify the performance of them. I replaced one before under warranty. Now they were out of warranty. After they tested them they replaced both. Which would have cost me $178.00. Fortunately for myself it was replaced for free... Thank you Apple much appreciated.

Place was crazy busy, I do appreciate everyone wearing a mask. The rep was super nice and helped me with my exchange in and out in 10 mins. Loved it

Wow its busy there. Probably because the new iPhone 13 family was just released. Despite how busy it was, the Apple staff was efficient, polite and professional. Well done.

I had problems with my charging port and they cleaned it and didn’t charge me a cent great service I recommend having an appointment it will save you time

Very crowded and employees are too laid back for my taste. It is nice that you can checkout with any employee and not have to stand in line. Went there for a lightning adapter and the employee could not find it or didnt know what it was. I saw it on the shelf right on front of him and he was clueless.

Love The Apples !! I final got one and it taste good !!

Even scheduling an appointment 2-3 days in advanced and arriving on time, they still make you wait 20-30 minutes. I left after 30. Better to go to Best Buy, where you wait no more than a minute.

Worst apple store I’ve been to, had an appointment at 7:40 and they made me wait two hours but I had to leave because two hours is way too long especially with an appointment. All I wanted was my iPad replace for work ASAP but these workers were not on their best behavior

You can find the most that you expect... Macys has more variety than others stores at affordable prices... and you can find the best restaurants to full your day of perfect moments.

August 11 2021 first time coming to Apple Store the staff was really nice it could have had a little bit more air in their store high volume

Apple store very cool and friendly people helping me with my phone.

Genius Bar not that Genius. My good working computer just gotten worst . Tech could’ve known if it can be upgraded. Resulted death of my Computer & lost all files.

The crew here is outstanding. Great customer service. 5 stars all around!

Very nice but so many people are there

The employee that sold me an Apple Watch last year did not explain to me well how AppleCare + for watches work so I basically spent an extra $35 for nothing. Apple really just be hiring anyone now, no knowledge skills and just scammers.

The technician was really good she was so friendly I airshow good she was I give her a 5 star 🌟 rati5

Bryan was a great help. Professional. Well-spoken. Would definitely recommend to others. 10/10.

I came here and waited two hours, only for no one to come and help me. I waited in the front of the store and the back of the store, and after getting tired of standing I sat down at a table with my phone out waiting for help. No one ever came over to me or asked me if I had been helped, nothing at all. You would think that in a store thats designed for people to come in and be helped that someone wouldve helped me, but sadly no :(

The gardens are nice. Place is your average mall.

Too crowded despite having an appointment.. friendly and courteous staff but Id keep my mask on considering the number of people inside!

Don’t even bother making an appointment, they’ll just give you the run around. So many employees and not one is available to help.

Id say their service is a 10 plus the gentleman the gentleman who helped us was really really helpful especially with a senior citizen they do 100% good job here if I was to buy a new phone I definitely would come to Apple in Rancho Cucamonga the service is excellent their staff is excellent I give him a 10 plus keep the good work up Apple good employees

The Apple store is huge. Make an appointment or you could be in for quite the wait being that its located inside this popular shall I say upscale outdoor mall... when I say upscale I guess Im really only referring to the many high end shops and luxury sportscars parked all over the place.. lol.

I like learning about Apple products and using them around the mall. The staff that run the sessions are very energetic and they are informative. It is conveniently by a Starbucks which is a plus.

Phone wont update and cant use phone at all, Apple support cant help and then the store wont give appointment for days out. Feeling helpless and as if apple itself doesnt care much about its clients

Beautiful well lit store where you can try out all of the latest Apple products before purchasing. The displays are well organized and easily accessed. The store does get crowded, but you dont feel cramped with the open floor plan and lower tables.

It is not the branch, it is the brand.Quality is getting lower day after day.The solution is always buy a new ome!!!

It wasnt crowded went to apple store and bath & body work, sunpack

Went to pick up some Apple products. There was a queue but it went fast and smooth.

The store carries defective items from the manufacturer! Staff are rude, not professional, not well trained, and not well informative or knowledgeable of what they are selling! They argue with you giving false information about the product! We had a very bad experience! I could write a whole article about the frustration and dissatisfaction with Apple! Also, they manipulate giving you appointments! They tell you were done for the day with appointments, and you still see walk -in people get in!

Always lots of people, probably because its the only store of its kind in the area. Covid restrictions make things more complicated creating a line into the store. Suggest ordering online for in-store pickup or make a reservation before going. If not, youll be spending most of your time waiting to get into the store.

Over Priced Everything, best thing happening here, are all the good looking ladies 😘 Wow !!

Not very helpful and “Genius Bar” gave me wrong information regarding the capabilities of my MacBook. Coming here will always be last resort

A male employee was very rude, and he racially discriminated against us.

Made an appointment at 1 but we’re attending the walk ins first! What’s the whole point of appointments? Just buy online don’t even waste your time at this horrible store with horrible service

It was nice to walk towards my destination, nice music

Very organized I didnt have to wait long

I brought my phone because it has problems, why your staff keep arguing with me???

Extremely professional, courteous, and friendly- one of the best business dealings Ive had in quite a while! A-1 rating

I needed costomer service from an worker name Gio and he showed me how to do it if I needed to do it again,and he unlocked the phone and he was amazing!

Jared best customer service ever very good customer service I recommend this att in Victoria gardens Ca

Very disappointedWait 3hrs on line, store manager with the name Sal no professional at all he needs a professional at all he needs a training very rude

Very busy place! Be sure to arrive on time they only give u a 10 min grace peroid if ur late!

Great service by the entire staff, especially Sara (unsure of spelling). She was very COVID-19 safety conscious and provided excellence customer support for my repair inquiry. Great store - cant recommend enough.

Dont buy an iphone or youll have to endure this torturous experience

Great service from sales staff. Parking just behind store.

All the people that I talk to that work there were polite. Idk why people say they are rude.

Always packed af. And they overcharge for repairs.

They were soooo amazing❤️❤️❤️🏳️‍🌈

Ok good work by walking

Horrible experience at this store!! my wifeOrdered a charger and I went to pick it up because she has a broken ankle and can’t go to the store. I waited an hour in the parking lot to get everything cleared up with customer care. I understand security but this was ridiculous for a $20 charger? especially when I have id and other documentation proving what I’m saying is true.

All they do is sweat talking—very sneaky people. Always want to get away from work - one person dumps his/her work on others.

The sale lady was very nice and professional, very organized and patience with me.

The Apple store has unsurpassed customer service. The line was long but thats not their fault it was a great experience. And by the way the Apple products are awesome

Super fast, showed up knowing what I needed and was in and out within 5 min

Worst apple store ever… I stood waiting for an hour and a half with no one coming by asking for help and I had an appointment

They couldnt help me with my Apple account. The phone agent couldnt get my situation helped either.

Great place to shop, walk or eat and relax.

Always so busy. The electric chargers are almost always full.

Wait time was 3 hours and staff were extremely rude at least the ones helping people outside

Bought online, picked up in store. Was very fast and efficient. Also they have very well thought out CPVID safety parameters

They think we’re making an appointment with the president of the United States 15 calls online and still didn’t give me an appointment waste of time on hold and repeating same thing over and over online and over the phone to a person that never calls back has no clue how to fix problems is horrible all I need is an appointment . Never AppleProduct anymore my family have Samsung much happier

Replaced the screen on my iPhone X. Picked up new ipad pro all in 1 hr! Fast service.

Wait time was 3 hours and all supervisors they never did anything to help me Never back to this store. Sunday May 23 between 2pm to 5pm

Very professional staff. They are very knowledgeable & the customer service was great!

Nice place, good atmosphere.

The Apple Store very organized they make sure everyone is safe customer service is excellent.

Had an awesome experience thanx to Alex for all the insight. He was very patient with us and friendly. Got our phone fixed, airpods replaced and did it all with a smile. No matter how many questions we threw at him.

Very rude and condescending staff even if you have Apple care insurance on your phone and your phone is continuously malfunctioning they will say it’s fine and try to sell you something else. I think they are crooks

Just needed to exchange a faulty ipod charging unit. Apple web site informed us to return to any apple store. Arrive at the store and GREG informed we would need to make an appointment and it would take a week. A week to wait for a faulty unit that can be replaced in less than three minutes. There were five staff making appointments not solving anyones problems. What a waste of manpower. Tweeted Tim Cook as well. Hopefully APPLE can get its act together otherwise Steve Jobs will be rolling in his grave.

Well I had to go out there to have my iPad reset and down like that so I went to the Apple store

Hope soon everything back to normal life in This beautiful Place Victoria Gardens 🎶

Great place to walk our dogs. Pet friendly

Super fast in and out service. I was there for less than 5 minutes probably, walked in told them what I needed, paid, got my item and left. Couldnt believe it was actually that fast since usually there is a wait at Apple stores, probably only a wait when you have questions or need help, but the sales guys were great and werent pushy about getting anything I didnt need. I will definitely be using this Apple location more

They added an hour to our appointment time. The people here are nice and helpful. The policies and wait times are horrible. Very crowded and loud.

I went in for my iPhone 12 pro for a repair and came out with no sim card they lost it 😡

I have to give 1 star to the customer service on this store, my wife and I visited the store on March 11 20 we bought two items wish we wanted to finance them,the customer service was one of the young girls there,she never explain us that the money that we were putting down that was to pay one of the items until the next day another charge appeared on my bank account, I called back to the store and I spoke to the supervisor there and it seemed like the supervisor was covering for her.please be aware anyone who goes there and have them explain everything to you since they are not given a paper receipt.Some customer service need to get retrain and tell the truth about all the charges not just trying to make a sale.

Great Service and food

I called Apple Customer Service three times yesterday to confirm information, try and get help and tried making a reservation for the Apple store in Victoria Gardens as I have always heard that the Apple stores are ALWAYS CRAZY!! So after getting NO WHERE with Apples customer service 800#! I head down to the Apple Store in Victoria Gardens after work! Of course the wait was an hour was greeted right away, checked in and was advised that it would be about an hour wait🤦🏾‍♀️ So I went and got something to eat and sure enough about an hr later received a text. Went back to the store and waited to be greeted by DEENA!! Oh my gosh this young woman right here!! SAVED MY LIFE! VERY PROFESSIONAL, SYMPATHETIC, RESPECTFUL, COMPASSIONATE, AND THEE BEST GENIUS!!! Customer care NEVER ONCE told me I had Apple Care Plus! I wouldve been somewhat at ease with my iPhone 7 that is only 5 months old! Anyways, Deena took care of me fixed my phone and I was on my way home!! Definitely THEE BEST GENIUS/REP THERE IS REPRESENTING APPLE!!!❤️ THANK YOU DEENA!!

I feel sorry for all the people who have to work here

Bought a few items in case kids go back to school.. they have plenty for everyone. The polos for men are very good priced.

I recently came in yesterday to get my iPhone fixed and was attended by 3 nice gentlemen. Unfortunately I didn’t get any of their names but I would like to give a good review on their customer service. My appoint occurred at 7:45-9:00 pm closing time

Very friendly & helpful

Fast and great customer service.

This is probably the friendliest location I’ve been to. The employees here are very nice and really do try to fix the issues you’re having. Compared to other electronic stores where you feel a great deal of pressure from employees forcing products in you, the staff here does not do that.

I had a scheduled appointment for a restore on my 6S, yet the store did not notify me thay location was closed, thus wasting my time and energy.

Parking for handy cap accessible public restrooms clean security guards visible felt safe to shop a variety of clothing and food to choose from will return and recommend.

Great customer service! Even though there was a long line, the employees were fast, courteous and efficient.

Worst customer service 3 hrs waiting line

Great variety of stores to shop

Lots of restaurants and clothes stores.

Nice place to walk around and shop 👌 probably a nice place to meet ppl too .. pretty clean also for an open mall

Awesome🤗 I Just Love Macys Thank you for my beautiful Clothing Pieces, Suits, Summer Dresses And Jumpsuits. You guys rock in Rancho Cucamonga ❤️

I drop my phone for repair on August 8 2019, I call August 17, they told me your phone get fixed few days will be in the store,I call again on August 20 2019, they told me your phone just reached the repair center and its not fixed yet, because error on serial numbers,you need to wait 2-3 days to get repair and 1 day to ship it back to the store.I cant loading any apps or putting my personal information on loan phone, because I dont want my information to be taken from others genius users after me.its been 12 days without my phone, Im hoping not stuck with my loan phone forever.

Wonderful service very spacious. Make sure you make an appointment before you come in. The specialist Edwin in my case are very friendly they look like they love their job. My visit was fast because they took care of my problem rite away. The wonderful part about coming to this location is that you get to walk around Victoria Gardens after wards nice place to wind and dine..

Fun place!

Love this store! A talented 21 yr old Jose who only 3 mo in the job was able to help me solve a big problem tonight right before the store closed. I was able to send the edited videos with titles and style to my editor timely. An experience like this just made you feel that life is beautiful. Thanks again!

I have been there 3 times to trying to get another phone for my daughter through Apple care, either it’s too late, wait was to long or they make it seem like just don’t want to help me. One time I didn’t have her Apple ID, but I had the receipt. But they said they couldn’t help me. Also, when you walk in you have chase an employee down just to get service. I walk in and waited for some to greet me and ask if I needed some help, no never did, so I chased down 2 Apple employees to only get an appt the last time I was there

Great associates, and help from Daniel

The store gets very crowded so if you are planning to go is best if you make an appointment you will save yourself a headache with the wait. The service is excellent they give you their full support once is your turn. Unfortunately they couldnt help me with my problem there.