Bought a used bike with a one year warranty. Took the battery back a week later letting them know it would not fully charge. Left with them to test overnight. Still would not charge fully. Told me they would order a battery since they did not have any in stock. Got busy and went back to get the new battery today after a few weeks and now am told it was not ordered and I needed to bring the bad battery back for them to submit a claim. NOT a good way to conduct business. NOT happy. They have new battery in stock now on a same model bike....we shall see soon how they handle the warrantyIt is only right to add I did finally get a new battery and if wanted all who read this to know that. I just wish they had handed me a battery right then and there off a new bike instead of making it a hassle. I was told the used bike was also under full warranty and apparently was not after all. I am changing my review to a 3 star from a one star or should it be 4 now? Torn.The bike itself I am very pleased with. The range is excellent. Good transition from pedal to power.

My husband and I just purchased our first electric bikes Having looked and reviewed several manufactures, we selected Pedego which best fits our needs. At Pedego RSM we met Lorenzo who was excellent in explaining the variety of models and features. No pressure sales, very pleasant in discussing our needs and what bike would best fit. After deciding which model, the store prepared the bikes and the next day Chris came to our house to deliver the bikes and explain the features on the bikes. Great customer service at Pedego RSM. If your looking for an electric bike, I recommend you start with them.

Allan and Lorenzo at the Rancho Santa Margarita Pedego store are a both a pleasure to work with. Their customer service is outstanding and they were very helpful when I got my first bike. We now have four! They are always available when I have questions. I highly recommend that if you are interested in buying an electric bike that you consider visiting the Pedego store in RSM. You wont be disappointed.

Allan offered me exceptional service to have my bike tuned before leaving town. I originally purchased my bike at the Dana point store but they were unable to service me before I left. If you purchase your bike at the RSM location they offer the 1st service for free where as Dana Point charges $95. Alan fixed a warranty issue for me immediately due to my soon departure date. He was also helpful in showing me how to properly secure my bike for the long distance travel.I didn’t realize that the Pedego stores are independent franchises and each have their own way of doing business. Alan went above and beyond despite this issue. Greatly appreciated!!! I should have purchased my bike at this RSM store. Thank you Alan!

I went to a few other Pedego locations and ultimately ended up here because the selection beat all the other stores, hands down! Great customer service from Lorenzo, who couldn’t have been nicer.

This place doesnt rent bikes due to lack of inventory

The bikes were amazing for the very hilly and trails. The electrical assistant was quite nice to have. The service was also great. The owner was very helpful and even showed us all the trails and even hiking paths. Definitely recommend it.

Pedego was awesome! Myself, my girlfriend, and 2 of our friends all did a one hour rental from Pedego. One hour was not enough! If you have not used one of their bikes before, it is so fun! Their customer service was great, Allan the owner, gave us a tutorial on how to use the bikes, and showed us where some great trails were. Really fun experience and a great way to get out and about in Rancho Santa Margarita, and explore the the trails quickly!If you havent experienced Pedego, give them a shot, a rental is cheap compared to how much fun you will have...but beware, you will not want to to stop!

I just can’t believe anyone could rate Alan or Lorenzo at less than 5...if they had a 6 star I would give it to them...we had the BEST service and so much care and attention to make sure we were comfortable with the Pedego bikes we decided on purchasing. Allen even took us on a ride to give us tips on how to make the most of the power you now have. We rented them first, and one ride and you are hooked...wonderful for balance and I feel like I’m 15 again when riding one of these wonderful bikes, when you have bad knees, that’s saying something! All of Alans suggestions on accessories were so helpful too, we love our Pedigos and we wouldn’t go to any other dealer. I called all the local dealers and I must say, Alan was a cut above with his customer service...the BEST!

Are you looking for an electric bike. This shop has nothing but electric bikes. Its all Pedego brand and the company stands behind their products and is local in Huntington Beach. This shop is a great place to try out and decide which model is right for you as there are many different styles and models to choose from. Alan and Lorenzo are just a pleasure to work with. They will go out of their way to help you and work with you and wont pressure you into a decision. Take a free hour ride on one and see for yourself. The quality of the bikes are pretty darn good. You can get a super expensive electric mountain bike from another dealer or a super cheap electric bike online, but here youll find something that fits you just right most likely. Theyre not cheap junk but not over the top either. The quality is apparent.The biggest problem I had was deciding which model was best for me. The City Commuter was soooooo comfortable and easy to ride. But I finally chose the Ridge Rider which is their Mountain Bike style with front suspension so that I could ride on some of the dirt trails around Coto and Rancho Santa Margarita but still works great on the road. I couldnt be happier and almost want to get a City Commuter too for days Im feeling lazy but want to ride in luxury. I still get exercise. I can just decide how much and if I get to far away from home exhaustion is not an issue in retuning home. Ive owned bikes my whole life but I havent ridden in 10 years probably, until I bought a Pedego from Alan.

Horrible customer service from the owner Lorenzo. Multiple times was given the wrong equipment to charge the battery for the bycicle. When I was finally given the bycicle charger that was for the said bycicle, it shocked me when I plugged it into the wall due to a short! When I was finally given a proper battery I was again given the wrong charger. After all of this hassle I was ready to sell my bike not only for the horrible service but also due to getting a job out of range that the bike would operate. I was told if I didn’t give the only proper battery I was given back I would have charges filed against me for stealing! If you value a good product, good customer service, and friendly people that have your best interest at heart do not shop here. You will be disappointed and accused of theft.

It was a great experience for my sister and I we tested a few bikes and they were awesome like always. 👍👍

Lorenzo was super helpful and very knowledgeable. Im still deciding on whether to purchase an electric bike.