This was one of the best shopping experiences we have ever had. Art is extremely knowledgeable on the products in his store, and he was able to educate us, and answer all questions that we had. We ended up buying a King and Queen mattress and have been pleased with the whole process. I will be highly recommending Mattress Firm and Art to our family and friends.Thanks again, Ron
Chris was awesome! He is my kind of salesperson: low-key, no pressure, and extremely knowledgeable. I’m sure I’ll be very satisfied with my purchase once delivered and will definitely recommend this store to friends!
After visiting a different mattress store we decided to stop here, Stephan was amazing. Knowledgeable, his patience was, how do I say... priceless, we had an amazing experience and of course super happy with our purchase. Way to go Stephan!!
I called the Exeter store this morning to report a problem with my adjustable bed base. Steve answered the phone and truthfully he gave me some of the best customer service I have ever experienced! He took the time to tell me where to find the various labels that I needed to file a claim, he gave me the number to call Terry port to claim, and he called me back to make sure I was able to get everything accomplished. I am so appreciative to know that there are still some people in customer service who really care about their customers! I will definitely check with Steve the next time I’m in need of a new bed or pillows or anything else they sell that I might need. Thank you SO MUCH!!
Stephan R was very helpful and patient. He explained how mattresses are built and what each one could do for us. He directed us to several mattresses that were acceptable and then found one that felt just right. We would recommend Mattress Firm and Stephan to anyone!
Simply went in to the store to get a new box spring, but came out with some knowledge. Chris was very knowledgeable and was able to save me a few hundred dollars. Professional and not pushy.
My experience at this Mattress Firm was pleasant. Brandon was extremely helpful and polite. Happy Birthday Brandon.
Len the salesman has excellent knowledge of of the various bedding brands and each of their strengths and weaknesses. Every step of the the sales and delivery process was explained professionally. Very happy with my new king size mattress.
Carlos and Chris made things very easy for me. They had me try several styles of mattresses that fit my budget. They were also not pushy when it came to the sale. That’s important to me. Thanks guys, can’t wait to sleep happy again!!
Art was a great help! Went in looking for a cheaper full mattress and a full platform, left with both because they were both in stock and fit in car. All for under 700$. Overall great experience and looking forward to my new bed!
Quick and easy transaction, knowledgeable customer service, a pure joy to work with Chris.
Knowledgeable, no pressure sales person. Chris helped us and never rushed us and we never felt pressured. Cant wait to get out mattress delivered.
Exeter /Reading Mattress Firm location.Art worked with us over a time period that lasted several days until my wife and I made our decision.He was awesome all the days . Early morning into the later evening hours. We would drop in and continuing to ask questions.Art is a dedicated professional that enjoys what he does..... don’t believe it... stop in and see for yourselves.Thanks again Art.David
Went to store to find new cable for my adjustable bed, while there manager i discussed problems with our mattresses and he went out of his way to ensure problems were solved. Very impressed, great customer service.
I had a great experience at the Exeter PA store. I have been looking around for a mattress and this was my 3rd store. I was assisted by Chris Smith who was very informative. With his acknowledge I felt very comfortable to make my decision quickly. I will definitely continue to return to the store for my additional mattress purchases.
I, 110%, recommend Mattress Firm. Great customer service. Art was most helpful and knowledgeable.
Great customer service and friendly attitude. Associate helped me and wife find what we wanted fast and at an excellent price
Chris was fantastic, made suggestions that worked perfectly for us. We will recommend this store to everyone we know!
Our salesman Art was very patient and understanding . He accommodated our needs and surpassed our expectations. I highly recommend Mattress Firm
Emily at Mattress Firm was extremely knowledgeable and went above and beyond to make us feel great about buying a bed. Thank you Mattress Firm for having great employees Like Emily Hayes. I highly recommend her snd mattress firm to anyone looking for a bed...
Art assisted us, He was very congenial, Knowledgeable, and very kind.. We bought our Mattress and Automatic base because of his help and Patience.
I was in desperate need of a new mattress (my current mattress leaving me with aches in the AM) so I decided to treat myself with something of quality. Knowing nothing about a mattress I ventured in to the Exeter PA location and the representative was so helpful! Chris smith helped me in making my selection he was knowledgeable on the inventory helped me pick out a mattress that felt like it was custom made just for me all while staying with in my budget! Not to mention he was very personable And courteous ! Great customer service experience, highly recommend! And I definitely recommend working with Chris, he made my first ever experience of purchase easy and comfortable!
David Bocchino the asst. store manager at our local Mattress Firm helped up find the perfect new bed! We’ve needed this for a while now. The store was clean, quiet and David was very patient with us. The discount helped us afford the perfect bed. They’re hauling away our old mattress and box spring for nothing with delivery tomorrow!!! I’m not usually this willing to leave a long review like this, but they really went above and beyond helping us stay in budget and find a bed that fit both of our bodies. Thank you!
Great experience the men were very nice there helped me even get it into my truck.
I was skeptical of buying a mattress at first, I was worried they would pressure me to buy something I couldn’t afford. That couldn’t be farther from the truth. Art helped me pick out my mattress and I am so thankful he was able to honor a previous sale that was going on in the store. I got a great deal, and a great mattress. Thank you Art, you made the process so easy and simplified!
Called to get info on a new mattress and Art was incredibly helpful, answered all our questions and completed our order and delivery arrangements. We did our homework and Art gave us the best deal on a high quality mattress and boxspring set.I would highly recommend this Mattress Firm location!
Purchased a mattress, box spring and pillows. Sales associate, Chris was helpful, insightful and very professional. He answered our crazy questions and pulled multiple mattresses off the shelves for us to feel. I was very pleased with our service and will be recommending people there in the future.
Sales team was very helpful and attentive got us what we needed in nothing flat.
Ben was patient and thorough. Helped us find a good mattress despite my husband and I having different preferences. Not pushy at all and helped us get the best value based on our needs and budget.
Glad i stopped in the store. I did my research and watched lots of YouTube reviews but nothing compares with actually feeling the difference in person. Art Mosher helped me get what i wanted without any fuss. Hes a super nice guy. I will definitely be going back for future beds and such.
Art was a great. I saw good reviews specifically about him and was glad he was our sales associate. He spent plenty of time with us, wasnt pushy, and ultimately we feel like we bought the mattress that works best for us!
Nice no pressure assistance given. Pleasant and courteous experience.
Art is very knowledgeable and helpful. Happy to answer all of my questions and very friendly. Great experience with my new mattress purchase! Will definitely recommend
This place was very nice and everything came on time. The young lady did a fantastic job
Salespeople were helpful but not pushy and their prices were as good as the manufacturer allows. They threw in some extras to sweeten the purchase.
A personal experience that helped me make the right choice for my sleep! 10/10
Great experience, Art was our sales person and took the time to make sure we purchased the perfect mattress and adjustable box spring! I would highly recommend him and this store. There was also zero pressure into buying.
Such a pleasure and fast experience buying our new mattress at mattress firm. Our sales associate art was such a great person to deal with! Thanks again!
Had a great experience and got exactly what I wanted.
Straight shooters in Exeter. Didn’t give us the runaround. My wife and i went in knowing what we wanted, and how much we wanted to spend on it. Got everything on our list, at the right price. Couldn’t be happier.
Art was wonderful! We had an issue ordering on the site so we decided to cancel our order and go into the store instead. He apologized for our trouble, helped us pick out exactly what we wanted, and also gave us an amazing deal on some floor model pillows that had been discontinued! We even had the option of 2 day delivery since the products we ordered were in stock! So glad we didnt let the website issues steer us somewhere else. Thanks Art!
The place was very clean. We were greeted and helped immediately. We told the worker what we were looking for and she directed us to the options/selections she had. She was very helpful. We got 2 mattresses that day. Couldnt be happier with them!
This is the second time we purchased a mattress from here. Art was extremely helpful.Great prices. If you want to buy a new mattress and box spring this is the place to go. I will tell all my family and friends to go to this company.
It was finally time to get our daughter a good bed. Yesterday we went to both Boscov’s in Exeter on a mission. Only to end up walking out after 20 minutes due to not one single employee approaching us to help. Last but definitely not least we went to mattress firm, immediately walking in Art greeted us although he was occupied at the time. He let us browse for a few minutes then approached us with all the information we were looking for. He showed us exactly what we wanted and asked all the right questions to get us there. He had no problem letting our daughter try each bed she wanted.Art is definitely the guy to see if you’re looking for a mattress! In the near future we will be making a few more mattress purchases and I know exactly where we will be going.Sad part is we were determined to by a the whole bang yesterday and two businesses lost a sale due to the lack of customer service.
I had the best experience with Art Moser I went in and we spoke he took his time to explain everything to me and suggested I bring my husband in the next day . I did and Art then took the time to re-explain everything about every matress we liked to my husband. He was not pushy as most salesmen are and He truly took the time to care about are needs ! We purchased a beautiful mattress at a discount because of there current sale!! I would recommend anyone to go and see art. Signed Jo-Anbe LaPorte a very satisfied customer 🤗
Thank you Mattress Firm! We were skeptical but great friendly service helped make our purchase easy. We have our perfect mattress!
Great overall experience. Learned more about sleep than I ever thought I would! The sales person was extremely knowledgeable and helpful. Will be using them again when we need more mattresses!
Always great service!
Art was very helpful and did a great job. We appreciate his knowledge in helping us find the mattress that is right for us.
Salesman, Art was very knowledgeable, professional answered all my questions in a business like manner.Explanation of charges and services were clear.
I’m a first time mattress buyer and Paul M. made me feel comfortable and at ease and I knew I was making the right choice. I’m going to be needing to go back again soon and I’m looking forward to having the same experience.
Art was very helpful. He showed us many different options within our budget!
This place is great for people of all budget ranges. The employees work with you to find the perfect mattress for you. There are a variety of different technologies present in the mattress as well as the bases. It is definitely my favorite place to shop for anything mattress related. Im able to walk in and someone is always there to greet me with a smile on their face. Shout out to Marcia, the store manager.:-)
Very good customer service
Great experience, very friendly, answered all our questions. If your looking to buy I would recommend here!
Very helpful, made sure we were aware of all the special discounts, so that we were able to get a higher quality mattress than we thought we could afford.
Awesome customer service! Ben helped us and was very friendly, patient, helpful and knowledgeable when helping us pick out the right mattress to fit both my husband and I. Would definitely return in the future!
Art provided excellent customer service and made the process seamless. Thank you!
Told the sales person what we were looking at online and he let us try two different beds to get a feel of the bed we actually bought. He was very helpful and made us understand what kind of mattress we needed to meet both our needs. For instance. My fiancé back stomach and side sleeper and he likes a more firm hard bed. Im a side sleeper and i like to sleep like im on a cloud so the softer the better. The sales rep lotterally found a bed that meets our comfortbility! I was very happy with it!
Had a great experience. The sales person was very informative.
Friendly and informative sales associate Art. Found out the place had more to offer them mattresses and box springs.
I just bought a mattress from here and they were so nice about it. I went in saying what I needed and my price range and I was there for less than 20 min. Straight forward with pricing, warranty, and anything extra we needed to know. I highly recommend.
We bought a full mattress bed for my son. Art was very helpful.
The experience was good. The salesperson went out of her way to be sure I was getting the right mattress.
Dottie the store manager was super nice and so helpful. She stayed passed closing to help me pick a mattress that was just right for me. Didnt rush me and was very informative about all the products. Cant wait for my new mattress :) thanks for going above and beyond!
Friendly and courteous service.
David was very helpful and made the process of buying a new bed very easy. He even gave us black Friday pricing which saved us a great bit of money. We are very happy with our experience.
We had such a great experience with Dave! We was very considerate of our needs and budget and worked with us to find the perfect setup. Definitely would recommend this store to anyone looking for a new mattress.
I wonder if the Dottie Boyle who is the manager here is the same Dorothy Boyle who left herself and her store a 5 star review here on google??! Shows the level of trust you can place in this company. Thanks to a rival retailer for bringing this to our attention. It was the final nail in their coffin as far as them getting and keeping my business. Shady! Google please be aware!
Great product and knowledgeable, courteous staff. Marcia was very helpful and we got a great deal. Definitely would work with again.
Definitely go check these guys out. David is the man. He took real good care of us. We opted for the layaway instead of the financing. 100 dollars down sealed the deal. If you stop by tell them I sent you.
The staff were very friendly and listened to my needs without being pushy. Our salesman was the assistant manager David. He was great! The store has a very large selection to choose from, and they even have a price-match deal. If you see another store is selling the same mattress at a lower price then they will match the price. Theres basically no reason not to shop here if you live close by! We were in and out without any problems. I will definitely come back here next time we need a mattress.
Just bought two mattresses at Mattress Firm from David. He was very helpful and polite. He knows his mattresses and made us feel right at home. I highly recommend looking him up when you are ready to purchase your next bed.
The customer service is amazing.
Fantastic customer service! Dave took all the time needed to match us with a perfect bed within our budget. Highly recommended!
Great experience purchasing a new mattress for a great price! Associate Dave Bocchino provided excellent customer service and helped me buy a product that suited my needs. Thank you!
Went in looking for a new mattress with not much knowledge, but there was no worry because the assistant manager, David, was very helpful throughout the whole process. He was very professional and helped me even save some extra money. Totally recommend to anyone in the market for a new bed!
Very nice people good prices..clean
Great sales and service! Dave was exceptionally nice and efficient! Definitely would work with them again.
Perfect place to get yourself a ticket for a nice dream
Great, helpful and polite experience, go see Ben!
Got a great deal! Worked well with my budget, highly recommend mattress firm.
I received excellent service from David and he was very knowledgeable about different products to help me select what I needed
The saleswoman Mosher was very helpful and very knowledgeable had a pleasant experience shopping there
Just bought a new mattress and Dottie was awesome! Super friendly and made it a wonderful experience.
Marcia was very helpful and friendly with finding us a new mattress.
Marcy was very helpful and answered all my questions confidently.
Amazing service and pricing for Black Friday. Highly recommended
Not bad could be better make sure you try the mattress first watch out for the delivery cost and when they drop it off
Marcia was a great help in finding me the mattress of my dreams
Did get a good mattress fr the price.
Marsha, Marsha, Marsha.. Haha, I had to! My experience here was fantastic, we explored all the beds and were helped every step of the way with detailed explanations by Marsha. We purchased a bed on March 30th and received it on March 31st.We went with the platform option which acts like a boxscreen and a standard bed railing, cheaper and easier to get into the house.My only complaint would be the gentlemen that actually delivered the bed, they were incredibly rude, their assses were hanging out of their pants and they barely spoke two words to us but had the time to use profranity at one another. So much for “Red Carpet” service..Overall experience in store is ⭐️⭐️⭐️⭐️⭐️The four guys delivering... ⭐️
Great price. Simple and painless!
Excellent service by david bocchino, very friendly highly recommend this place to get a bed.
Great place to buy a new mattress. Salesmen are very helpful. Even the delivery.
I bought a mattress that turned out to be very bad for my body and mattress firm helped me correct my problem without hardly any extra cost and extremely nice service
Well thair beds are to pricecy
David was great to deal with! Love our mattress and got a great deal on it and our box spring!