Bill Hopkins was fantastic. he showed us what he had to offer. Gave us information on what he had. He then left us alone to make a decision. anytime we would go to him with a question he would help us. plus he gave us a fantastic deal this guy is five stars.Bill Hopkins w h o p k i n s at carpetmart.comfloor consultant.Reading Pennsylvania store..

Great service and Walt was very helpful and professional. Help me find a remnant to fit my room and give me that best price for the highest quality carpet I could afford and going to get installed this same week. Home Depot it would have been a month higher price for lower quality

Dutch was extremely helpful. He asked us a few questions and took us right to what we needed. He’s very efficient. Outstanding service. Best experience we’ve had buying flooring. Highly recommend!

Great place to shop for carpet. They have a wide selection and good deals. Dutch McGinley was very helpful and excellent to work with.

Bill H. was excellent! He was very kind and did a great job with helping me.

Ordered two carpets on 9/21 paid in full. Salesmen told me they would be in the following Thursday the 29th. Got no call that day called on the 30th on hold very long time and informed they could not find carpets but they would have them on October 7th. Just got off phone, October 7th, after another on hold and told they again don’t have them, asked to talk to manager, he stated they have not left the store they are being transferred from and I SHOULD have them next week. Extremely poor customer service, for a new store just coming into the area if this is their process of dealing with customers, they will fail.

Very friendly and knowledgeable. They support their community and the development of children. Have purchased from them in the past and will continue to purchase from them.

We were told 2-3 weeks for installation of floors and it actually took 9 weeks. No fault directed to Carpet & Tile Mart. Bill, our sales person, I think believed from normal circumstances this would happen. Due to Covid, everything was on back order. As frustrating as it was, Bill and the staff tried their best to make us happy through this long process. They were honest, attentive, and the job has been completed. Again, through no fault of theirs, the sub-contracting installer experience was a hair raising experience. Needless to say, through a tremendous expending of energy on my part and the able assistance of Bill, the floors are complete and it is a happy ending.

Bill is the best when u have to get something done flooring wise go ask for BILL!!! Period!He made sure we are taken care of by answering every questions we got. Tom is great and on time when it comes to measuring our house as well! The floors made me fall in love with my house again. The prices are great and the fact that you will get professionalism and quality. It’s all worth it.

I was very pleased with the professional service. The carpet installation was completed in two days as planned. They cleaned up very well before leaving my home.

I had my carpet bind and was the wrong size by 2 inches because of my mistake when I gave them the size. I took it back and Carlos (nice guy)rebind the carpet to the right size for free as I waited. That is customer service for them to correct my mistake. I was impressed with the whole process with getting the carpet installed in the living room and dining room.

Ordering was great and so was Nicole with the measurements. The lack of communication is my sticking point. No one called to tell me the time of install. I called when the store opened and was told 12:00. At 3:30 I called back, they returned my call at 4:15 and was told 15 minutes. At 5:15pm they show up. Install was going good up to 8:00 when they busted a water pipe behind my toilet. Had to turn water off to the house until I pay for and get my plumber out. The next night at 8:30pm someone I never met knocked on my door saying I need to pay him $250 for the install. What? No! I called Carpet Mart to speak to a manager. All busy and will call you back. No one called!!! No communication ever except from me. Now I’m stuck with an expensive plumbing bill with no acknowledgement from the store!!!

Dutch has been great and very helpful while our family was choosing the carpet we want!Super fast and very easy process!

My wife and I found a unique carpet remnant at the Reading Carpet Mart with the help of Dutch our salesperson. It was installed this afternoon by a man named Angel and his coworker. They did an outstanding job, it looks terrific. We couldnt be more pleased!

Pretty decent selection of area rugs.hardwood and laminate flooring.I have made past purchases and have stuff on hold as of now.I would recommended this place.

Sales representative Bill is kind and very knowledgeable. We have been doing business with Reading Carpet & Tile mart for quite a while and are very happy with the service and the follow up. On the rare occasion there has been an issue, the store manager, Lynn Heck, really made sure everything was resolved to our satisfaction. Carpet & Tile Mart has always stepped up to the plate to make it right. Excellent company to do business with.

So much to choose from. nice helpful people work there.

Went to the Fifth Street location today for tile.We are doing a bathroom remodel and the thought of choosing tile was stressing me out.Bill helped us and I was thankful for that. He helped us lay tile out so we could see how everything would flow so in doing this made choosing the tile a lot easier.I highly recommend Carpet & Tile Mart. They offer a service Lowe’s or Home Depot just cannot compete with.

Installers were almost 2.hrs.late arriving. I asked about what.time they would be finished and they actually finished about 2 hrs later the. They stated . My wife and I started cleaning on 1st floor while they finished 2nd floor. The worst part the installer actually asked for extra money. The product we love just wouldnt go here again

Dutch was very helpful & nice to work with. We found a carpet remnant that will look & fit perfectly, purchased & scheduled for install all within an hour. We’ll be back!

Fast friendly service. Installers did a wonderful job(wife very happy 😊)

From the start of my shopping experience, I was greeted with friendly faces and a huge selection. The lay out made things super easy to find. The manager, Bill, assist with some questions I had to find the right quality and material. Overall, the store is great, I would differently recommend!

Vast array of product. Measure well before you go.

We love our new carpet. It was installed the end of June by two wonderful and professional installers. They took great care to insure that all aspects were done correctly and to my liking. Carpet Mart worked with us to get the quality product we needed at the price point we wanted all the while watching out for us. Grant (our sales rep) was wonderful and professional in his follow up, staying on top of everything. Well done Carpet Mart!

From start to finish, Carpet Mart staffing went above and beyond. I spoke with Lynn initially, she came out and measured the area in our home, and ordered the flooring. Lynn advised of the delivery date and the flooring was delivered, right on time! Lynn advised of the installation date and boom...flooring was installed, right on time! When the installers arrived, under the direction of Ed, they were courteous, prompt, efficient and very skilled!! We are very pleased with how easy Carpet & Tile Mart made new flooring happen in the middle of this pandemic. Amazing attention to detail, very customer driven and so easy to work with. I highly recommend Carpet & Tile Mart !!

The customer service was good up until payment was made. The installer was five hours late, and the company did not bother to call to let know. The installer that arrived stated he was not the scheduled installer, who canceled earlier in the day, and that it was his fifth job of the day. None of that was communicated to me. As you can imagine, the install definitely reflected that it was this person’s fifth job of the day, more details to come. The store in Reading was only booked a week out, also, when scheduling. I doubt much as changed in a week. Store management was not helpful either regarding the situation. The manager claims that it is normal routine for four hour installations to start at 6 PM on Friday nights. Will not go back. The owner’s reply does not reflect what really happened, so updated my review.

Installer Hashem did a great job. Efficient and fi nished in a timely manner. Lynn, sales associate, was exceptional. Very knowledgeable and professional in her approach. Would recommend to anyone. Thank you very much.

I called to schedule a carpet measurement. Only hours later, Bill came to do a quick and easy measurement. He was polite, professional, and knowledgeable.

Great rugs, flooring, tile, etc. You can get your rugs bound in any size.

I would like to thank the beautiful staff at Carpet Mart at Exton Pa.The day when my Mother and I enter the store we were receive with love and kindness.And all this smiling faces .Our thanks go to Lou,Lillian,Dave,Verónica and the staff in the warehouse.The installers for our carpet very loving.Mr Longwill You have great staff that makes Carpet Mart What it is a pleasant Place To shop .See you all at The old K-Matt at Thorndale.Like I Suggested to go to.From I understand he wanted to stay in our area so he told me .But look 👀 for years couldn’t find a large place .So I found it for him .Now I wait for my Reward from Mr LongwillThank you all😊

Great place to work with, Ive had carpet and laminate vinyl installed, always do a good job and reasonable prices

I have been waiting for part of my order for almost 5wks. No one can give me an explanation they say they will look into it but never call back. I talked to a manager today who promised to call me back in 15min but as usual never heard back from her. Horrible customer service! I should have known considering someone was questioning his missing order while I was finalizing my order. My realtor who recommend this place is going to get an earful. Now I’m waiting for this missing trim so I can sell this house. Complete redo and my only trouble has been with this company.

Quick, easy, straight forward service.

Great costumes service really patient I thought we would drive the man crazy cause we couldn’t decide but happy with my trip today ! loaders did a great job as well !

Nicole was the best. Helped me out so much! She was soooo patient and helpful!

Excellent products and service! We purchased a remnant and had multiple pieces bound from it. Dutch was very patient and attentive to our needs, even when juggling multiple requests at once. He was knowledgeable and helpful throughout the entire process. We will be returning for future home improvement projects!

Bill was very helpful!

Both Walt, who was our salesman, and Bill, who is the manager who assisted Walt, were great! Found out that Carpet and Tile Mart discounts for cash or check payments. This purchase was a win-win!

Service is good. They gave a wide variety of choices.

Pretty Good. Cheap hardwood. Picked up times are a little slow but got 12 boxes of hardwood spending much less then Home Depot. Carpet & Tile Mart is great for people who can do the work them selves and save money buying in bulk.

Originally, I had posted a poor revie due to issues with installers damaging some walls when the installation guys put in our stair carpet. However, Carpet Mart Manager went above and beyond to solve the problem and outside of some issues with the installers then process was amazing and worth 5 stars. If there is a problem just make sure to get in touch with ACTUAL managers. My first time I spoke with an associate. They stand behind their products.My husband and I bought a fixer upper and needed to replace our sons room and stairs/hall immediately. I called Carpet Mart after not being impressed with Empire and they sent someone out for measurements the very next day! 5 days later we went into the warehouse where Lynn took the time and taught us all about various carpets and paddings! If you are considering between Carpet Mart, Home Depot, or Emire..pick Carpet Mart!! The padding is SO important and they have great selections for the job. Empire doesnt even discuss that with you. The carpet choice is an extremely wide selection and great prices! The store associates are friendly and helpful.

Bill Hopkins was excellent sales rep. My purchase was only about 100dollars he treated me like I was buying a house full of carpet. Thanks Bill

Bill was great and made buying carpet easy and painless!

Good choices

Nice, hard working folks willing to really work for the sale. Ive had them to my house many times. A staple for flooring in Berks County.

We recently had carpet installed from carpet Mart out of reading. Bill was our salesmen who did an awsome job when the installers came to our home they more then exceeded our expectations one of the installers name was Alex I cant member his partners name. They were very professional and did an absolutely amazing job for us and we couldnt be happier I would highly recommend carpet Mart to anyone looking to get carpet installed

Had the best experience ever with carpets today! Went with my daughter for teacher appreciation free carpet day and she not only got an amazing free carpet, but we also got a HUGE discount(better than Black Friday sales!) on a custom designed one for her classroom with free binding also and paid only $57!! To make it even better, got the best service from Bill Hopkins! I would give him and Carpet Mart 6 stars!!!!

Bill provided us with excellent customer service.

The salesperson was wonderful! She seen to be very knowledgeable of her job. We had some issues with the carpet we bought and she was very patient and willingly to help us, and accommodate our desire.

Fantastic options for vinyl flooring. Carpets were a little on the pricey side for my liking.

Super helpful staff. Quickly had my carpet ready and helped me load it.

When given the final price on carpet install, we were told that our home measured about 200 square feet more than what we had measured ourselves. This made the cost about $700 more than we planned. After cancelling our order, because our gut told us this was not right, we went to Home Depot. They measured our home at 200 square feet less than what Carpet Mart did, and the cost ended up being much better all around.All in all, Carpet Mart was charging us for 200 square feet of carpet that we did not need. We will never go there again, and will not recommend to anyone.

Surprisingly perfect experience working with Tom! Not only was the selection ample, but the instal was seemless and incredibly cost efficient. Tom went above and beyond in managing the project and I plan on being a repeat customer

Just had the installers install our laminate flooring yesterday, we had our dining room,kitchen and foyer done, Mike was our installer along with another gentleman that I didnt get his name, they arrived on time, were very polite and most of all did a fantastic job! We are very pleased Carpet Mart!, thanx guys for the great job!

Excellent experience! Tom Snively was knowledgeable, helpful, and really professional. Everyone was so friendly, kind and the customer service was outstanding. I was also truly impressed by the inventory and HUGE variety of area rugs, runners, tile, and new flooring options. I will return to this store!

Our experience with Carpet Mart in Reading was one of the best experiences we have ever had! Our family owns multiple rentals and we needed flooring work done on one of our recently rented apartments. Lynn Heck was by far the most experienced, knowledgeable, caring, and supportive person weve ever met! She worked with us at every step of the process and she was so great to work with! The job turned out beautifully! She had such insight and gave us options that we had never even considered, she was thoughtful of our budget and really went above and beyond to make sure our experience was amazing! Thank you so much, Lynn and thank you Carpet Mart! We cant thank you enough for all that you did to help us! The apartment looks wonderful! :)

Always get treated right here.

We dealt with Brian Heim, the Assistant Manager. He was extremely helpful in explaining the types of flooring, which type would work best for us, and the ones within our target price. After we made our choice, he explained the installation process and gave us a detailed explanation of the costs. We will definitely go back for our next flooring project.

Teacher free carpet event this morning. Line was long, but the employees were super helpful in making sure all teachers were able to get a rug. Great way to start the new school year. Thank you Reading Carpet and Tile Mart.

This store has everything I was looking for. Great prices, great sales, and the girls in the office are very polite and pleasant. The only problem I’ve had was when I was in the warehouse. There were 2 employees in particular, that were very obnoxious and screaming in Spanish. It made me and my family feel very uncomfortable. I felt as if they were talking about the customers as they came into the store. The rest of the warehouse staff were very polite and helpful. The warehouse was clean and very organized which made the carpet picking process almost painless. The warehouse staff pointed us in the right direction even helped my son pick out a rug for his room. Overall great experience, just felt out of place.

Thanks for the amazing free carpet today during the teacher appreciation event. The staff was very helpful and friendly. What a blessing!!! My students will love it!

Was able to find an area rug and runner for our sun porch. Mike was so helpful and Antonio took 5 rugs down so we could see them on the floor. Very friendly staff there.

Screwed up order. Did not make any effort to correct. Pretty much told me sorry to bad. Put someone on the phone to tell me who had no responsibility for the screw up.Here we go again. Told me with the supplier change would be ready 2/20-2/21. Contractor got a call it was ready. Went there and waited for product. Waited for a period of time and no one brought it out.. Went in and they said wrong product was ordered. You would think at this point they would make sure it is taken care of. Said they would make it up to contractor on next order. Like he would use them again and how does that help me?

When we first ordered the materials we were told it would be two weeks. I called a week or so in, on a Tuesday, for an update and was informed the flooring was delivered to the store on Friday. The snarky woman was in a rush to get me off the phone, I felt like I had to pry information out of her and she acted as though we knew all of the details and prices for the installers. They were almost an hour late from their window time of showing up Thursday. Half way through the day we noticed they were not really making any progress and they had to read directions for the floor. a few hours later they informed us the flooring was bad and we needed to wait/figure out what to do about new material and Bob would call us.We never heard from him and Began calling at 530.Meanwhile, our floors are completely ripped up and unsafe for a two year old and 12 month old who can barely walk, he stepped on at least two tacks. The doors were all off, even the toilet with exposed sewage. That is so extremely unsafe for these kids and dog and cat. Long story short, your company did not seem in any rush to rectify the issue and even tried to deliver us the same materials again. Who is to say there is not an issue with that wood too if it’s from the same “bundle”? We were never told a direct a answer or when the installers would be back and were living in chaos.We couldn’t even use the kitchen bc everything from the downstairs was in the kitchen. The entire downstairs was receiving new floors except the kitchen.Thursday we all finally agreed we would have to go first thing Friday to pick out new flooring and the installers would come Friday afternoon.We only have one car and Mike had a job interview 9am Friday morning that he missed because of this.Thankfully they let him come in later but you can imagine how bad that looks and the Nuisance of an hour travel to pick out floor, while I was home with two toddlers who have to remain outside.Mikes experience at the warehouse was not pleasant either. He had to fight not to get ripped off and get crappier, not water resistance flooring.The installers never came Friday.The third day came, I Yet again packed snacks, lunch and crafts for the kids to do upstairs to stay out of their way and because it was not safe downstairs.The floor turned out beautiful. They cleaned up. Never really asked us if we were happy with it or to really look around. Mike had to make them unpack some supplies and add a corner round at the bottom Of the stairs since there was like a half inch gap between the floor and bottom Of the wood at the stairs.We noticed a puddle by the toilet that night but didn’t think much of it. The next day it was a giant puddle. We think we fixed it but it definitely leaked to the basement and made a mess in storage boxes.Our brand new gate is busted bc they hit the plastic piece that is bolted to the wall. It needs to be replaced.The stain molding to the kitchen needs to be replaced, it was hit so badly it can’t be repaired. Their are multiple knicks and gashes in the walls and molding and some spots need to be respackled.I am also not sure if the corner rounds but every single end is rough and unpainted. I thought they were supposed to be white and smooth?Then Sunday rolls around and I call to inquire about Monday carpet installation and the nice lady I spoke to seemed surprised we never heard from the installers. This has just been a horrible experience and I feel like we have to constantly nag you and fight for a decent floor that we drained our savings on.A week later two men came and were shocked about the trim throughout the downstairs. That was 5/25. They told us to hire a handyman and a woodworker to fix trim and send them the bill. Two days later I asked for more information because we couldn’t find anyone. We were told someone would call us about the repairs and they would come fix the trim. 6/4 and we still have not heard from anyone, the walls are still busted and the trim looks terrible.

Thank you, Thank you, THANK YOU for the free teacher carpet. What a Great event. The staff was all friendly and efficient. The extra discount was also wonderful to purchase a fun carpet.

My wife and I visited Carpet & Tile Mart looking for an area rug for our new home. The staff was friendly and helpful, even taking down the heavy rugs for us to better see on the floor. The team answered all of our questions, and ultimately made our purchase an easy one. Were thrilled with our new area rug and are happy to recommend Carpet & Tile Mart for peoples flooring needs! --Ted and Pam Hoffman

The workers at carpet mart are fabulous! They were so kind and helpful and made sure each customer felt appreciated. Thanks for giving back to teachers!

Great selection. The prices are within my budget. Quality is average but then you are paying less.

We at Berks Construction group work closely with Carpet and Tile mart here in reading when it comes to carpet, wood flooring and backsplash tile. They take great care of our company in helping us succeed as a business. We deal specifically with Bob Browna and Brian, these two guys are tremendous in what we do. Thanks Carpet mart!

Could not be happier with our experience with Reading Carpet and Tile Mart. Our salesperson, Cody, was so helpful on our initial visit and helped us find a great carpet for our whole house. Each subsequent visit to the store was pleasant and efficient. The installation went off without a hitch and we are thrilled with our new carpet! The best part? The price we paid was almost a third of what we priced at other area carpet stores. A third! I would tell anyone that needs flooring to always check Reading Carpet and Tile Mart first.

My husband and I could not be happier with the carpet and the service we received. Lynn is a wonderful sales person; she is professional, knowledgeable, efficient, and highly responsive. Our installers, Zee and Alex, were very kind, quick, and very skilled at their trade.

PERFECT!!! SALES, MANAGEMENT, AND INSTALLERS ALL DID AN EXCELLENT JOB! THANKS SO MUCH!!!....BOB AND LINDA

Good selection

Working with Bill Hopkins and Lynn Heck when ordering the tile was a pleasure.Tamas Flooring LLC did a great job on the installation.

Over promised and under delivered. Purchased a piece of rug to bound. I was offered to have the work done while I waited but didnt have the right vehicle to take it home. I was fine with waiting till the next day to pick it up. Arrived the next day after 6 PM only to find the work had not been done. Was told I could have it in about 1 hour and they would call me. Received a call informing me my rug would not be completed as promised and I could pick it up this weekend. Wont be buying here again. Went back on Saturday after 5 PM to find again that my carpet wasnt ready for pick up. I found this out by observing everyone scrambling to get my carpet cut, with no one telling me anything. It was obvious that the ball got dropped again so I told them not to bother and got my money back. I guess I wasnt spending enough money. Unbelievably bad experience.

So grateful to the Reading, PA location for being so generous to teachers last Saturday! The carpet is so soft and enjoyable for my first graders when they are reading and listening to stories and learning!

Anything you need for your Home

Excellent... I love this place. So many different types of flooring. And my salesperson Bob Browna was helpful and knowledgeable We will be back soon!

We have been there twice the first time no issues purchased 2 area rugs. This last time never again the sales man was great however we made an appointment to install our carpet and they didnt showed my husband lost a days pay they came the next day and then told us the screwed up our estimate and charged us an extra 30 dollars!!!!!!! Then once it was installed they scratched the crap out of our walls!!!! EVER AGAIN!!!

From start to finish, working with Carpet & Tile Mart on 5th Street in Reading has been an absolute pleasure. The prices were more than reasonable, the job was done efficiently and professionally and the results are perfect - exactly what I wanted. I will recommend to all my friends and family!!

I mean they do what salespeople do get you to spend thousands on carpet and tile. Go for DIY if your able. Do your research which is important.

Not a good place. I agree with other comment they got attitude. I been trying for a month to get myIssues resolved with the work they done. In my kitchenn bath. I talked with Bob & Nichole with no resolutionI even went in there n spoke with Nichole Im on it that was last week - I have not heard from her since.......Today Im just going to speak the corporateI paid my money n its like ok the hell withme. The work was done 5/18:/17I also asked for a receipt told it was in the mailNEVER Got it.

I needed a a couple feet of a carpet for a project and found one outside in front. I brought it in the store to purchase and cut. I had some questions about the size and cut. The gentleman who assisted me would not help me and just said you tell me the size and they will cut it I was trying to show him what I the he woulproject tbutis but he would not even look at me. Terrible customer service, not friendly or eager to help. He just passed it off to pay and then someone to cut. Since I didnt get the help I needed I gave him the wrong size and now I have to get another one. They guys who cut though were great and very friendly. I will not be coming back.

We did not have a good experience with our sales men Dutch but management did help so we are good with that and the flooring arrived in good shape.

Great service, my sister-in-law order some rugs Unfortunately they gave it to her one long piece me get in there and give him the size and they have no problems and cutting down to my size and my spec I knew it was 8:30 at night almost closing but with a smile they gave me great service

A special thank you to Brian Heim and Micheal Longwill for donating their time and equipment to bind a carpet for Exeter Community Library. The children love to sit on the carpet for Storytelling and family movies. I will be telling everyone what a wonderful place to buy carpet or tile. Thank you!

Helpful and friendly even though super busy! Great job!

Great people, service, selection and value.

I wish all businesses were run as efficiently and effectively as Carpet Mart. Great service, selection and price. It is always a pleasure to do business with them.

Love my new floors. Had some installation issues but they made everything right so pleased in the end

My rating may change but at this point I am not happy with my visit. Have been price shopping a few other options since my initial visit. Math was done incorrectly which jumped the price up. Also free install does not include steps. And still being charged for disposal. Even though apparently it is free.

They do good work prices are fair.I would definitely recommend them for your flooring needs

Looking for a remnant at good price and found everything including installation at a great price. Excellent service

Brian was real nice to me and found what I needed thank you brian

So glad we picked Carpet and Tile Mart for our bathroom reno simply because we were lucky to get LYNN - she was amazing! She is incredibly helpful, super knowledgeable and so very friendly. As new home-owners we did not know much/anything about flooring/tilework, and so it was so refreshing to have Lynn guide us through the process. We learned so much from her! We had shopped at many other places, from Floor and Décor in the King of Prussia area to stores in Philly. We even spent considerable time online. But in the end, we decided to buy our tiles at Carpet and Tile Mart only because we had such good customer service/support from Lynn!

I do not want this place to do work for me again. Our kitchen was remodeled, I had them do the flooring in kitchen, the installer nicked two of the cabinet doors. Carpet and Tile Mart told me they would be replaced. I talked to someone in the beginning of January and they told they were going to make payment for new doors, here we are almost in February and haven’t heard anything from them. I wouldn’t hire this place.

Excellent service! They had a wide selection and were able to quickly order in anything that was not in stock.

Store is always very busy, most of the staff is nice except for the short lady behind the counter, she always has an attitude and I have never seen her smile

The salesperson was very helpful, informative and friendly

My carpet was installed in my home almost 6 months ago. To this day my family is getting staples in their feet. My daughter just had another one get stuck in her foot this morning. Before we know it there wont be any staples left holding the carpet down!Our carpet selection does look great as far as color. Price quote was about 700.00 less than actual job cost when all was said and done. However once they got there, they completed it quickly and they did manage to work with our tight schedule and get out sooner to get it done. They send a third party contractor out to complete the installation job. Which is not a bad thing, but I am curious as to how this will play out - contacting carpet mart about the issue. Am I going to to be spun in different directions for days or weeks... or will the matter be handled immediately. We shall find out!**update to review after additional money and time spent on another material from this store.We went in to purchase tile. The tile signage noted it was IN STOCK! We tell the sales associate what we would like to purchase and he says its not in stock, after we go over calculations and move towards completing the purchase. He then explained its in stock, but in DC....very misleading! They should notate that on their signage for material. Specify its in stock, at a whole other location. So we decided to wait the several days. We were promised the shipment including our material would arrive today between 3pm-5pm and that we would be called immediately as it arrived. Needless to say, no one called. We were driving straight from work - to carpet mart in a rush to pick it up as our contractor was scheduled to get started immediately tonight at 6pm, my husband said you better make sure you call before we get all the way there, nothing seems to go right so far with these guys. Well, I called - what do ya know. The shipment truck did not make it says the lady who answers the phone. What happened to our courtesy call, or any update for that matter? They do hire 3rd party contractors, so this company should be fully aware that time is of the essence during contracted projects. I was happy when we were offered a small discount on the accessories which saved us a few bucks and a few bucks off the material during purchase. But now I know why we are offered in advance, a discount to begin with. To make up for the poor customer service and relations we were going to receive today? Which sadly doesnt make up for the cost of our contractor for being paid for the next 3.5 hours, with no material to work with!We are very disappointed about this. If youre in business, especially sales, you need to be a person of your word. Period.Its a good thing they try to make things right but a customer should not have reoccurring issues, yet alone one. I agree with the previous comments about the customer service. The ladies at the desk dont smile, sound unpleasant and they are not eager to serve their customers. Even their tone of voice on the phone...it sounds like they just want their check and to go home. My tone of voice speaking g to them sounds like I am doing their job. I hear a lot of personal chit chat and employees arguing or bickering back and forth in front of customers, like their job is a game. Maybe that is why things arent being done right. Maybe they need a new store manager or the current one needs to get the current customer service team in shape.*update 4/18- After speaking with corporate and after recognition of this review, carpe mart contacted me and apologize and assured me they will be doing their best from here on out. The store manager will be delivering our tiles today himself. That was a kind gesture. The contractor for the carpet issue was at our home this morning. The contractor himself is great. When he first installed he was very personable and on time. Corporate GM also said he would like to personally take care of us during our next visit and purchase. He provided me with his contact information. Thank you for that!*update- tile delivered. Better late than never.