They offer instrument services such as rentals and repairs. They have a great selection of music books, violin bows, violin strings, and rosin. The staff was helpful and knew where everything was. Thank you.

I have an old baritone sax. Up until a couple of years ago, it played just fine. I basically concentrate on my soprano, alto, and tenor. Occasionally I play the flute/piccolo. The bari spent most of its time on a stand, unplayed for a couple of years. It got knocked over a couple of times and a couple of things got bent (register key, key guard). I took it to them and they said it needed a complete overhaul. I disagreed since the last time I played it, it played fine. Even gave me the your car needs a major overhaul and you just want me to put spark plugs in it analogy. I took it elsewhere and they straightened the key and the other physical damage, replaced a spring and a couple of pads and the neck cork and it play just fine once again.

Had my sons student edition Yamaha trumpet serviced here a couple weeks ago. They did a great job! I tried out the horn (used to play in High School), it plays real well, just like it used to. I asked my son what he thinks, he loves it. All the slides work tremendously now and he loves to play again. Thank you Nick Rail! Looking forward to more years of service!

Very helpful and friendly. Had everything we needed.

Do not go here. They wanted to charge 57.00 for cello strings that cost $10 online. They told us that they would love for us to show them where there were cheaper cello strings. They also said that normally they charge $114 dollars and they discounted it 40%. We looked online and saw that the same cello strings were only $10. They somehow couldnt think of a cheaper string set that. $57! And that was discounted! If you want to get ripped off, then this is the place to go!

Friendly, helped us out of a bind to get an instrument when needed!

All the staff members were very friendly, and helpful. Ms. Erm was especially a god send. She really helped make it possible for my daughter to rent a violin. Thank you sooo much!

I am SOOO happy I found this store! My family has lived in Yucaipa for 12 years, and we always used to go to another store in downtown Redlands for our music supplies when my sons were in band. Well, that store closed a couple years ago, and then we found Nick Rail Music! This store is bigger, cleaner, has better selection, better prices, and the employees are really really nice! We went in a few days ago because my 11 year old daughter wants to learn saxophone. Both Phillip and Chris were soooo helpful in explaining everything to us. Were still trying to decide if my daughter wants to do band or soccer, but if she goes with band, we are definitely going to go back to Nick Rail Music! I highly recommend this store!!!

I called in advance and asked if they had specific items I needed that night, they said they did. When I got there they didnt have anything I asked about in advance. The employees are uneducated about musical instruments and accessories. Go to another music store.

What words can adequately express my disapproval with this place? Two months ago, my violin bow required a rehairing, so I sent it to this place, as it was the cheapest. Turns out, it was cheap for a reason. Upon taking it home, the hairs fell apart within a week, and I had to send it in again. Concurrently, my brother, also a violinist, sent in his bow to be rehaired as well. A couple days after he received it back, it collapsed during his violin lesson. When I received mine for the second time, the hairs fell apart yet again in merely two days. So, as if we had not yet learned from our prior mistakes, we sent it in for the final time, hopefully. When we gave it to the associates, who had assurred us that they would not charge us, they insinuated that my brother and I had been mistreating our bows, asking, Have they been sword-fighting with these? It was amazing that never once did they apologize; instead, they chose to shower us with condemnations, as if we were the culpable ones. Well, I learned a valuable lesson, to be sure: When it comes to Nick Rails, dispense with quality, bring in inadequacy. You would do well to never frequent this place.

Adult musicians, do yourself a favor and save yourself the trip.I play the alto sax and guitar and want to learn the violin--I always have. I lived 10 years in the DC area and am still not quite remembering where all the instrument shops are around here. But I have started my search around Redlands and am finding nothing by way of violins to try out. Everyone online says You gotta try them in person. You gotta try them in person. So you make special trips to these stores and they have nothing in stock.Look, Im not a stupid person. I know beginners tend to start on a beginning instrument when it comes to violin. But since no one in town has any violins (at least so far), I want to go straight to an intermediate instrument to save myself the headache for when I advance.But the guy gives me the condescending youre a beginner lecture on how beginners should start on a beginning instrument since my pitiful ears wont hear any difference. Then he recommends I get a teacher before buying an instrument. But you know what, guy? Youre just trying to sell me the one Eastman you have in stock.You. Dont. Have. Any. Other. Instruments. In. Stock.Come on! You want me to go get a teacher, waste his/her time waiting for you to order 2 or 3 (just 2 or 3?!) so I can try them out? And what if I dont like those 2 or 3? We have to wait for more to come in? Then I say fairly dejected at how my pursuit of one measly violin is going in the Inland Empire, I say, Ohhh... kay... I guess Ill try later, then, I guess. And the guy says, Ok... He just lets me walk out the door. I guess they got it that good over at Nick Rail.I tell you what. Everyone online says to buy in person, dont buy online, but the most helpful people ARE online. The quality information and help IS online.Online is where I will buy an instrument. Forget supporting local business in this regard. Dude at Nick Rail: If the instrument breaks, I trust people online far more to take care of it for me than you. :)Nick Rail Music is for kids and parents. Period. The sad thing is that going by their positive website and videos, I thought I might have found a good place to be a long-term in-house customer. haha

Helpful and knowledgeable

I have a trumpet from Nick rail

Real bad service and bad attitude