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Best Buy Floors
15212 NE 20th St, Redmond, WA 98052, United States
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Best Buy Floors
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Sa
Review №1

SO EASY TO WORK WITH! The entire process was smooth and easy. Miguel and Alex and the team were very competent and professional. Prices were a very good value for quality products. Would use them again in a heart beat!

Je
Review №2

Best Buy Floors was amazing from start to finish! Their prices were fair and they beat the competitors that I compared them to, they were also willing to find floor samples even if they werent in their showroom. The process went very smoothly, Alex was so helpful while I was deciding on which hardwood floor to choose. I never felt rushed and they helped guide me to the perfect floor. The installer, Matt was such an expert and always willing to stop and answer questions along the way. The floors turned out beautiful, we will definitely be using Best Buy in the future for our next floor project!

st
Review №3

Best Buy Floors did my carpet installation a year ago and everything went incredibly smoothly. They kept me up to date on my carpet arrival as it was a special order wool and the installer was timely and friendly. They really did a great job with installation and they were meticulous with their work. Still loving my new carpets!

Iv
Review №4

Look no further!This business initially won us over with the sheer amount of selection. Their showroom has something for everyone! Then came the amazing customer service. Maria helped with everything- from choosing our new floor, to getting over the smallest details and getting the measurement and quote done very fast! Communication between the moment we agreed to the quote and the installation date was exceptional. But all of this was superseded by the installation process. We couldnt be happier with the level of detail, professionalism and the communication from our installer- Matt. Throughout the process he kept providing us with information and showing us the layout of the floor to make sure we like it. This is the first time I am having a laminate floor installed, but I can tell you- it was done right! We cant wait to use their services again once the new kitchen is in!

Mi
Review №5

The crew from Best Buy Floors did a fabulous carpet installation job for our remodel. The workmanship was superb!We also purchased hardwood flooring from them and the end-result is beautiful.

Gh
Review №6

Best buy flooring are the best. It was really hard to find the flooring that we liked and one that was available with the shortage due to Covid. We visited many flooring companies and was not successful. Alex helped us pick engineered wood and made sure that the flooring was installed on the day promised as we wanted to put our house in the market. Matt the installer was amazing. Very professional and knowledgeable.Miguel and Alex helped us with our new house too. We changed the floorings carpet, engineered wood and linoleum. When Alex told me that Matt was not available to install our flooring I was worried but the installer (cant remember his name) who came was amazing too. He made sure the molding matched what was already upstairs! They also helped us with counter top. We changed it to quartz which we love. they also have a painter on their team which made it very convenient to coordinate all the stages of the project. Again with the shortages and backorders they stuck to their promised timeline. we were able to move into our new home a week after closing with everything done! All their team are very hardworking and great people. Thank you!

Ly
Review №7

These guys are great! They provide exceptional service and products at pricing other companies cant touch. I worked with them on a residential project and my husband on a handful of commercial installs... Best Buy Floors does it all and does a darn good job!

Ro
Review №8

They were knowledgeable, responsive, and organized. Would recommend.

Le
Review №9

Top professionals. Beautiful work. They were extremely meticulous in the installation process, reviewing and resolving issues to a level of perfection. Small Family owned business with pride of ownership and quality in the work performed. They also have the best flooring stock around; it was easy to choose a floor material. The owner and son are very nice people. Highly recommended.

Sa
Review №10

After 5 months I’m still absolutely in love with my floors from Best Buy Floors! I live in a 1200sq ft townhouse, and replaced all my flooring with luxury vinyl hard wood planks and new textured carpet. Alex made the whole process so easy and quick. The cost estimates were fair and upfront. No surprises. Their team of installers are have a really great eye for detail as well. All the carpet was done in a day and the vinyl planks in 2 days. Really happy with their work and will definitely come back again!

Ni
Review №11

Excellent prices and services. Alex and Miguel are great to work with. I will use them anytime in future.

Jo
Review №12

Our experience with the entire Best Buy team was outstanding! We visited their showroom and after listening to our requirements for our home, (we have kids and pets) Alex discussed various types of carpets and pads, the benefits of each brand of carpet, and type to address our needs. We left their showroom with carpet samples and within 48 hours, they measured our home, and provided us a detailed line item quote. Earlier in our carpet shopping we had visited the big box stores. Best Buy Floors, was better on price, time to measure, deliver, and install. (from the visiting the showroom to install it took 2 weeks) The install team showed up on time, they removed the old carpet, and had a flawless install. Every one at Best Buy Floors took ownership, and delivered a superior customer experience. We are very delighted with Best Buy Floors and the new carpet in our home feels and looks great!

Ad
Review №13

Highly recommend this location, very informative and great customer service I’ll definitely be coming back.

An
Review №14

From beginning to end my experience with manager Priscila Yanez of Best Buy Floors was cordial, thoughtful, and informative. Our floor choice had to be coordinated with our cabinet and countertop choices simultaneously. Priscila continued to be patient and understanding throughout our decision process including us having to change all three elements of our remodel due to countertop and cabinet decisions requiring to be changed due to factors beyond our control. In fact, we had to restart the entire process and through it all Priscila was most graciously accepting of that fact which happens sometimes. We eventually got through the design and development process with all of our sub-contractors and began our project on 23rd November just past. On January 6, 2021 our total remodel project was completed, with the flooring being done over five days once the existing cabinets were removed. The gentleman installer, Matias, from Best Buy Flooring, was very professional, personable, and helpful with recommendations regarding flooring configuration and layout. He is also an extremely skilled technician that practices his trade with care and concern for his work product and Best Buy Flooring customers satisfaction. This young man knows what he is doing! My wife and I are very satisfied with the team that we put together for our remodel project and can wholeheartedly recommend Best Buy Flooring for those customers seeking their expertise and desire in helping their customers. Please look at the attached four images of the new flooring in our home which is White Oak, engineered flooring having a matt finish.Anthony Hernandez

Mi
Review №15

Very positive experience! I used Best Buy Floors to install engineered hardwood in my condo. Maria, Alex and the installers were very professional and great to work with. I felt fully informed from the initial consultation, very well supported in the various decisions I had to make and always notified of progress and expectations during the installation process. The final product was perfect - there were no defects and the floor looked gorgeous. There was an amazing attention to detail - everything was done extremely carefully, there were no defects, gaps or other imperfections to speak of. I highly recommend Best Buy Floors and will work with them again in the future.

Ra
Review №16

I STRONGLY RECOMMEND... Miguel and Alex you guys continue to ROCK THE FLOOR....I strongly recommend Best Buy floors for all your floor work.I worked with Miguel and Alex. I am very satisfied with their services in installing my hardwood floor. They are very friendly and answer all my questions and suggest me as a friend. I strongly recommend always get it installed with BestBuy floor when you are purchasing the material from them. One important thing I noticed with BestBuy floor compared to other major home improvement companies is that these guys deliver the material in days you no need to wait for weeks to arrive the material. BestBuy has amazing material you will not find in other stores. Quality is amazing.Thanks again Miguel and Alex … Keep ROCK THE FLOOR

Je
Review №17

Our general contractor suggested we work with Maria to pick out hardwood flooring. She was awesome in helping us pick out an engineered product that looks great and has performed well in the first 6 months. When our contractor went MIA and we needed a small repair the owner, Miguel, set us up with one of his installers. Matt came out right away and replaced a board we damaged like a true pro in one hour. I am not going to go anywhere else for flooring, carpet or anything else they carry. I would recommend Best Buy to anyone.

Ke
Review №18

As a Realtor I have recommended Best Buy Floors to many clients over the years with awesome pricing and service. I have also used them for flooring in my own home with great results! Miguel makes the process easy by meeting people at their homes, if needed, and can do most jobs very quickly.

To
Review №19

From the moment I walked in the door to the moment I paid my final payment after installation I had nothing but smiles, honesty, efficiency and helpfulness; everything you would hope for from a local business. They beat Costco and Home Depot prices and selection. Definitely worth a stop!

Ka
Review №20

As a realtor I search for vendors that do quality work and are extremely professional. Miguel and his team are top notch and I can’t say enough good things about them! I can’t count the clients and friends that have used them for carpet etc. From new flooring to refinishing, they do it all. Beautiful, quality work. I won’t use anyone else. Check out the new kitchen area too!

Da
Review №21

It’s hard for me to believe that this flooring company drawn so many positive reviews. Although my experience is only limited to getting the project estimate, the exchanges throughout the process was bit distressful. In short, the estimate I received was 20%~30% higher than other estimates and appointments and follow ups were delayed regularly. Whoever is looking to do the floors, my advice to you is make sure to get quotes from multiple places - at least 3 and you will be surprised. I have left the details, if you care to read more.When we walked in to their showroom, the experience was great. Alex assisted me promptly, was attentive, and scheduled for floor measurement on the next day. Until here, I was thinking this business would hold up to all these good reviews. Then it slowly went sideways. Alex has first postponed the appointment on the day of measurement. Not a great start, but understandable, because notice was given in the morning for 1pm appointment. He suggested 9 am the next day, so I said yes, but no reply back - confirmation came only after I asked for it and the reply came back well after 10pm. On the day of measurement, he showed up 25 minutes late for it, and it kept getting worse. He promised estimates by EOD, but later postponed twice and ended up providing the estimates 2 days later after the measurement. Installation cost estimate 20~30% higher than other vendors. At first I thought this was just a car’s MSRP thing that they do for the business that no one really pay for. He did mention that their estimates may be higher, since they offer quality work with no hidden or surprise fee, but it still couldn’t justify the price difference. With all these positive reviews for this business with some praising their competent price, I was hoping to give them another try by negotiating the price. I kept convincing myself that this was just a hiccup and the project will be fine after all. I was dead wrong. I have asked if they could provide me with a better estimate with a discount. I even said that I will be willing to pay little extra for the quality work. Alex replied saying that he will work on giving me the best number he can. Later he came back with $150 discount from the original quote. When I asked for what discount I am getting, he mentioned that the price is cheaper by $1500. This was because I asked for some stairs to be in carpet instead of hardwood flooring, but the actual discount was not even a 1% of the total project estimate. I finally gave up. When you ask for a quote or get a discount with updated quote, make sure you read and pay attention to what has changed. Otherwise, it would bite you back.

Ch
Review №22

Outstanding service, installation, and pricing. They will take good care of you. Im very happy I didnt go to a big box store for my bathroom flooring!

Ha
Review №23

Wow...one more coating to do and new sanded upstairs is better than new..friendly and pro service! 5+

Ma
Review №24

Miguel and his team were professional in their dealing with us. They came over one day for free consultation. We finalized the flooring and the next day they came and did the installation for our bedroom and living room. They worked diligently without any delays. We are very happy with the result. Will definitely recommend to family and friends.

Ak
Review №25

Great selection of flooring. Very responsive staff.

Da
Review №26

Miguel, Maria and Priscilla are AMAZING!!! Extremely professional... knowledgeable... and their prices are competitive. I always know our clients are in good hands when they visit Best Buy Floors.

Da
Review №27

Miguel and the crew are all awesome. Miguel is so professional and knowledgeable he really goes the extra mile to make sure you get the right product for you and dont waste your money in the not important stuff. The installers Miguel has are also amazing and professional. I did 2 whole houses with Miguel with over 1200 sqft of carpet and stairs in each, and both were done beautifully, in one day and with great care: we were in the house with 2 kids and didnt even mind!!! Shop around but trust me, you wont get a better overall package than with these guys for both hardwoods and carpet!

Ja
Review №28

The best place in King county for Hardwood and Carpet work. Just completed a big job in no time and with the best quality. You dont see it these days often. Miguel and his crew are fantastic!!

Al
Review №29

Was so confused about the flooring for my apartment. Best Buy came over and gave consultation. Next day they brought their equipment and installed the flooring. Everything went smoothly. So happy with the result. Thanks to these guys my apartment looks brand new.

Aw
Review №30

Miguel and his staff were very helpful and professional. He was flexible and he made sure that the job is done within only a couple of days from picking the carpet to installation. We are very satisfied with the job and we will be using Best Buy Floors for future flooring needs. Definitely recommend.

Bi
Review №31

We were very much impressed by Miguel and his team. They worked diligently and had the flooring done on time, exactly the way we wanted it! Keep up the good work guys!!!

ST
Review №32

These guys are the best! great prices for quality products and the staff is very friendly and easy going. Very good customer service, highly recommend.

Ka
Review №33

For our apartment we wanted new flooring. Miguel and his team were very cooperative. They came to our house for free consultation. We knew they were the best for our flooring, so we hired them. They spent the entire day installing the flooring. We couldn’t be happier with the results!

le
Review №34

Very professional! Their consultation and services are very good. Everything was done on time and according to our liking. Thank you Best Buy Floors!

Sh
Review №35

Great service and great price, highly recommend

Al
Review №36

I had nothing but great experiences working with Miguel, Maria and Priscila. I was clueless about where to start and they were very helpful and knowledgeable! Thanks guys, I will be back with any future flooring needs!!

Wi
Review №37

Everyone in the shop seemed to care about my experience. The owner, Miguel was on top of everything. As was his staff, Priscila, Maria, and Bill. Great experience and pricing.

Jo
Review №38

Good job with the installation! Highly recommended!

Be
Review №39

We requested the floor be prepped, screw down or leveled, and let the crew in a day early to do this. Instead they laid the flooring. When I invite them back to remedy the squeeks in obvious places, the lead said we could remove the ceiling below the floor and screw it in ourselves. There was no further follow up or remedy or Best Buys part.

Am
Review №40

Super professional and helpful.

Information
100 Photos
40 Comments
4.8 Rating
  • Address:15212 NE 20th St, Redmond, WA 98052, United States
  • Site:https://bestbuyfloorsinc.com/
  • Phone:+1 425-406-7889
Categories
  • Carpet store
  • Carpet installer
  • Flooring store
  • Floor refinishing service
  • Flooring contractor
  • Rug store
  • Tile store
  • Wood floor installation service
  • Wood floor refinishing service
Working hours
  • Monday:9AM–5:30PM
  • Tuesday:10AM–5PM
  • Wednesday:Closed
  • Thursday:9AM–5:30PM
  • Friday:9AM–5:30PM
  • Saturday:9AM–5:30PM
  • Sunday:9AM–5:30PM
Service options
  • Curbside pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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