RWC Cycle Gear has an amazing selection of helmets, boots and gear. Plus, it’s clean and well organized. Thank you for carrying good Women’s gear too. And great customer service. I’ll be back.

I bought new tires for my BMW at Cycle Gear and had them install them also. I dropped off my rims and told the employee that I couldn’t come back until the next day.I went to lunch and 50 minutes later I received a phone call saying my tires are ready. What great service. They saved me a trip back the next day. They were prompt, courteous and very professional. Highly recommend.Thanks very much for the great service. Dennis

Great customer service and it has been consistent from the many visits I’ve made to the store in Redwood City. Staff is knowledgeable and friendly. It’s easy to exchange or return items. I’m glad that there is a motorcycle gear store near by. I like to see things in person and try clothes on to make sure they fit if I can.

Just an awesome experience. Very courteous, helpful and fast service. I needed a tire swap after forgetting to get a rear tire before going to the track last minute. They mounted my tire on the spot.A pleasure to shop/get service there. Clear passion for motorcycles here!Thanks!

Smaller store but great customer service. I really appreciate having a Cycle Gear in my neighborhood for easy access to all the basics.

Always a good source of parts and supplies for motorcycle. Good advice since everyone that works there is a motorcyclist.

Great service at an affordable price. I was getting a front tire replaced for my 2019 BMW R1250GS, chatted with the local rep for a same day appointment. We were able to schedule that within a few minutes and the actual tire change only took about 15 min. As I had purchased the replacement tire elsewhere and needed discarding of my old tire, the service came in at less than $55. A good price for great service. Thank you, guys!

Staff Michael did not know that auto & cycle part descriptions ARE FROM THE RIDERS POSITION, so it took him 13 minuets on the phone to comprehend what I was telling him to confirm that the positive battery terminal was on the right front of the battery! He had the battery in his handand kept telling me the front of his bran front was where the lettering is maybe true but total wrong way! When I finally got him up to speed he did the passive aggressive trick of passing the buck to other clerk & tried to put me on hold instead of processing my credit card. Everyone else at the store was great. I cant believe Cycle Gear doesnt train this basic principal. This is so standard & basic!

First time. Good selection of equipment, friendly, knowledgeable and responsive staff. Competitive prices. Was shopping for helmets with comms, gloves, jacket and shoes for a teen. All done!

To Joel and all the staff members at Cyclegear Redwood. Man you guys are top shelf! The customer service is amazing and all the help that you provide finding parts and your knowledge of the latest and greatest apparel is spot on!! Definitely going to miss this shop when I leave here.

Came in with zero knowledge of anything having to do with motorcycles/helmets etc. I believe Joel was the name of the employee that assisted us. He was very knowledgable and great to work with! Will come here for any future needs we may have.

Brought in a set of motocross rims in for a tire swap and Izzy was awesome got me written up and it was done within an hour. Super friendly place and great customer service

Super friendly guys and solid stock of items you may need and or cover 👍🏼

Small store compared to my usual San Jose one. Parking is odd but Joel and the feeling of shopping small town was awesome. Joel was extremely helpful trying to serve multiple people at once and did an outstanding job. May have to take a ride there from now on just to get a Lobster roll on the way back!!! Ive had all around excellent experiences so far with all Cycle Gear stores.

Very easy transaction. Friendly staff at Redwood City location. I had a second transaction on 7-22-21 where associate 111849 and cashier 11859 assisted me. The young Asian woman was explaining the Cycle Gear membership program to a previous customer which I overheard. She was very positive and pleasant during her speech.She began to tell me the program at which time I told her I overheard her pitch and because I dont shop there often enough it would not present a good value to me. The Redwood City location is a consistently friendly and helpful staff.

I worked with salesman Mike/Michael, told him I’m taking dirt bike classes and he showed me available gear, beginning with the most important, a well fitting helmet! I found everything I needed at Cycle Gear and am covered head to toe; literally! Nice person. Clean store. Overall great experience.

Cycle Gear is always my go-to shop for our motorcycle equipment. Great choice of helmets, very competent staff! Thanks!!

Needed a new helmet and the staff were very helpful in figuring out which best fit my head.

Absolutely fantastic experience shopping here. I tried on 5 or 6 helmets before finally purchasing one, the staff was super helpful and knowledgeable and answered all my questions (which were a lot it was my first helmet).Overall great store. Give Izzy a raise! (I think that was her name she was the best!)

Super friendly sales team. As soon I walked in they greeted me and asked what I was looking for and helped me out. Might be a smaller store but they have a great selection of everything, and if they dont have what youre looking for theyre more than happy to look it up online and order it. Just all around nice people.

It took a few iterations to find the right sized pants. What bothered me is that they only had size 4 in stock. I tried it, but it was too small and hurt my knees, so I ordered the correct size online. I returned and asked to do an exchange to get my MSF discount. The representative said he could not honor this. So I am being punished for the store not being adequately stocked.

Picked up new gear for a first time rider. The staff was super helpful, nice, deeply knowledgeable, and real. Joel helped me mostly, but when he was busy the rest of the staff was there to help as well. Will definitely be back for future purchases!

Awesome service . Very helpful and take good care in time to make sure the customer is well attended and they get what they came here looking for !

The staff is awesome!! Answered every question! Gave great feedback!! Very courteous and helpful! My experience in any cycle gear as a whole has been awesome!!

Izzy was a very pleasant, knowledgeable and helpful individual. She hooked me up with the right gear and got me to join Cycle Gear/JP Moto club which will save me $$ for this expensive habit.

Helpful staff. Respectful of social distancing, masking, and sanitizing of any products or displays that customers touch. They do a great job making you feel welcome and answering questions, but also prioritizing public health and customer well-being.

Cycle Gear and staff in Redwood City were extremely helpful and polite. Their knowledge helped me buy the perfect gear for me and my bike. This now my home store...thanks for a wonderful experience....

Super helpful staff. Very knowledgable and patient. Great selection of helmets

Maurice was very polite and helpful. I came in seeking a pair of gloves, and left with a helmet and shoes as well! Well done in my book

Great store!Staff is super nice and available. The store is small but has all you need for your basis needs and upgrades.

Great service from people who care....take time to make sure you get the right part!.

This store has everything. It may not be as big as the San Jose location. Joel was GREAT! He approached me, assisted me and over all provided spectacular service. I needed an accessory and is not currently riding but will be very soon. He also refered me to a cool app you can subscribe to for a friendly annual fee. This app shows you trails, training sessions, get toegthers, maps and so many more cool stuff. If you want $10 off the annual fee, sign up in person at Cycle Gear. Ride safe my friends.

Awesome experience cycle gears are always my go to for any of motorcycle parts the employees are always awesome 👌

I’ve been shopping at the Redwood City Cycle Gear since 1993. They have what you need to keep your bike moving...if they don’t have it in stock, they can order it for you. Now being a motor cycle shop owner (The UnDealership), I still continue to buy products from them. Give them a shot! “SHOP LOCAL!!!!”

The inventory here isnt large and the parking is non-existent, but the staff is always friendly and ready to help. I love having this Cycle Gear nearby so I can stop in for items for chain maintenance, quickly grab a base layer, or make a return.

Ive been here a few times and each time have been assisted by Izzy. Shes been nothing but help and has always taken the time to explain the product Im looking at. She has a deep understanding of the products and is always helping multiple people out simultaneously.

This is my favorite motorcycle store! Chain wax is a must!

Love this place! Great selection of gear to cover most of your riding needs! Helpful staff made sure I got the right parts for my bike on the first try, and they had everything I needed in stock. They are doing great with the social distancing practices inside the store as well which is reassuring. Recommend this place to all cycling and motorsport enthusiasts.

All staff is super helpful and very friendly. Very knowledgeable with all items. If its not in the store they will order it for you

Extremely helpful staff and was greeted when arrived. Very good selection at good prices on gear for MX or motorcycle.

Love this place. joel is the nicest human. glad it’s my local shop!

Great selection just purchased two helmets.

The staff here are excellent. Very knowledgeable and helpful.

The redwood city crew seems to be consistently helpful and engaged.

No issues. Good service and staff provided good recommendations for items on hand.

The guys at this store always are friendly and do they best to satisfy customers needs thanks.

As always... It was Wheelie Nice!!!

I just went in and tried on a jacket and helmet that I had been researching on their website. The salesperson was very friendly and knowledgeable and I really appreciated his help. Im not buying anything today, but when I do, it will definitely be from this shop.

Izzy took the time to help me try on multiple helmets to find the right one for my obscure head shape. Thanks!

Store has a wide selection of merchandise. Customer service was great.

Very helpful. Let me try on a helmet and walk around the shop for 10 or 15 minutes to make sure it fit. Well stocked knowledgeable folks. Thank you

My experience was like going to OReillys i tell you that much

Awesome service, great staff.

Good service with knowledgeable staff

Great customer service

Fantastic service, very helpful staff

Small shop, but packed with inventory. Great selection of helmets, solid inventory of boots. These guys have a tire mounting and balancing shop, unlike the San Jose store. Great place for getting riding essentials.

Very helpful and knowledgeable

Good shop, but it don’t have small boots sizes.

Very knowledgeable and helpful staff. Super friendly.

Been shopping at Cycle Gear since the early 90s & have had mostly pleasant experiences. Yeah, every once in a while you get that young gearhead that knows it all & is bias as all hell. But you generally get good honest hard-working peeps with just the right amount of knowledge. If you want Cycle Gear to stick around & your just cheap, keep this in mind: Every once in a while you just might need to pry that crusty wallet open with your wifes Volvos car jack & actually pay retail! Thats how they pay the rent & staff that just spent an hour ensuring that helmet fit you properly! Anywho, Thanks for always being there & congratulations on getting those doors open! (kinda open)

Very well stocked with tires, chains and apparel good sale prices

Great shop. Down to earth people. Brendan is awesome. Helped me pick the best helmet option for me while making sure we took into account all the options (considering my budget).

I called Cycle Gear for some help understanding what was wrong with my clutch and Micheal gladly helped me go through some diagnostics. Ive also purchased a helmet there and had a helpful guy show me all their types of helmets.Overall good store, friendly people

Best customer service Ive experienced in a while. I came in looking for a motorcycle jacket. Michael was very friendly and thoughtful with his suggestions after learning what my needs were. He wasnt pushy and was super helpful. He was focused on getting me something Im happy with.

This place is tiny compared to other locations. They did their best to show whats available but theres a high likelihood that they wont have your suze, color, and style in stick. They can always order it but that is another trip back to the store. What they lack in space is made up by the outstanding service and knowledge of the staff who work here. I wish I can give this place a higher rating but I have to consider the size and aesthetics. It is a retail location after all. Parking sucks and expect to circle around the block several times to find one.

Great place! Ive gone here for my bike gear and tune-up stuff and theyre always helpful. The return policy is generous as well: I bought a pair of very nice gloves that unfortunately didnt fit me well. Two months later I finally had time to go by for the return and they were totally fine with it. Only hard part has been that this particular location in Redwood City is fairly small so they sometimes dont have the size I need in-stock, but theyre always willing to check the SF and San Jose locations.

Ive been to this store a number of times...and each time have left satisfied. Today, Mike P helped me install a Sena in my helmet. Actually, he did 98% of the install. Did a great job too! Im big on customer service and they pass my test. Cheers!

My boyfriend needed a battery for his bike and a jacket and this store had both items in stock. The cashier was very helpful as well. Kudos!

The store was nice, had all the usual you find at a cycle gear. Staff was extremely helpful and attentive. Only gave it 4 stars because of the size of the store, which is a bit on the small size. Otherwise, excellent shopping trip!

Cycle Gear usually has good stuff, but because of the size of the store, the amount of stuff is a bit lacking. Also, the neighborhood its in doesnt have much parking. You can try parking at the donut shop if you ask nicely...

Very good service and assistance with sizing. Limited parking. Purchased dirt bike gear for youth.

Helpful and knowledgeable staff.

Cycle Gear has a friendly staff and wear proper face masks during this turbulent time. The inventory variety is just enough to get you what you need.

When up here in The Bay I always stop thinking Im going to have a different experience. And always disappointed. Staff is just unhelpful and and all seem like they would rather be anywhere else then there.

The shop is relatively small with a limited selection, however, the sales associate was extremely knowledgeable and very forthcoming with information and recommendations that wouldnt necessarily result in a sale. I would definitely go back.

They had what I needed, only problem was when I called the girl that answered couldnt find what I needed in the catalog. I had to go to the store to get what I needed, she didnt help me!

Helpful staff and nice place, i got my vintage custom 500 3/4 helmet Bell and like how it looks the only point is its not including any visors or shields.

Cycle gear is a great store. They have a huge variety of product, good prices and a good return policy ( even on helmets). I love the redwood city location even though the store is small because their staff is awesome.

Good selection of stuff, staff had some good recommendations when I asked. Definitely seemed like it was social hour among the employees though - they were mostly concerned about their conversation and not the customers.

Wheels were roughly handled, mount and balance tires work sloppy. Old weight was removed and old adhesive was not cleaned before new weight applied. Shop asked me to inspect tires before paying and after touching one of the weights it simply fell off. When mentioning to tech he talked back to me and said I brought the rims in dirty. Tech gave me a new weight and did not even attach it for me??? Very confused.

This is a great store. The guys here are very friendly and helpful.

A great location with friendly helpful staff and manager. Theyve been very helpful as I get back until the sport.

I went to cycle gear in an attempt to replace a bike lock for a broken key. I called this place up a few days in advance to know what my options are, maybe getting a new key or something of that matter. After an exchange if some information of describing the lock I found out the lock has been discounted and unable to even special order. The girl on the phone said just bring it in and we can trade it in. Not sure how that would work as my lock is pretty old. But I even asked do I need to pay the difference, she said nah, well take care if you, my manager will clear it so my guess they are going to give me some crappy model. I go in to the store and explain to the gentlemen the story of the conversation we had on the phone with the female employee, he takes the lock to the to consult with his Manger, the clerk comes out asks more details such if I have a receipt(which I dont), he goes back in updates the manager, the clerk says we can give you 5 dollars in store credit, because you dont have a receipt and we dont know how much you paid. And its such an old model thats the last price we can find. I asked can just buy a new lock he said no its discounted, the manager cane out said maybe we can find the receipt by the name, and he checked for 5 years back and still couldnt find it. Then I noticed on the cycle gear website the same lock was a praised at 7.99 and the manager agrees to give at 7.99, so then I grab a lock on the wall thats on sale for 50% normally 24.99 now its 12.49. It rings up as 16.99. I told him out the incorrect price he checks the promo sign indeed its supposed to be 12.49. So after the 12.49 and 7.99 store credit I paid 4.91 after taxes for a lock. I was pretty happy I felt like it was a pretty good deal.But the girl on the phone did misinformed me about not having to pay the difference, and they way these things are priced the key really shouldnt break in the first place. 25 dollar lock was the cheapest and went all the way up to 89.99 seriously.So the customer service was the reason I gave 4/5 stars but I didnt give the other star because of the fact the girl misinformed and key broke(like the metal part that goes into the lock sheared off the plastic part you hold on)

Amazing service and knowledge!!! Super friendly and personable. TIM And SHAWN are outstanding subject matter experts!!! Walked in and out with everything I need thanks guys!!!

Very helpful. I’m not a motorcycle owner yet and the manager gave lots of great information and wasn’t pushy for me to buy.

Happy happy 🏍️🏍️🏍️🏍️

This place is good for parts. I purchased gear but didnt keep it because I couldnt try it despite there satisfaction guaranteed policy.

These guys all the time talking with each other and no attention to the costumers. My 3rd time there and the same situation.Different experience at San Francisco Store, much more helpful.Sad but true!

The staff here has always been great. No complaint on that front, but Ive always had trouble finding what I need in this store. Its small for a cycle gear, and their selection is very hit or miss. They can order stuff for you, but you can do that from the web site. Parking can be frustrating, since they only have the street outside and the lots on either side are for those businesses. Yes, you could park there, but . . . Street parking on the side streets can be impossible. Other cy let gear locations are better stocked, though, again, the people who work here have always been great.

Redwood City location is smallest store, limited selection, no parking.Other locations are better.Feel sorry for local manager, hes a nice guy, but hes stuck.

Most of what you need. Had to shop around for the rest. Guys are friendly and helpful.

People working here are extremely helpful and nice!Also I had no parking issues in the middle of the work day (I saw like 5 empty spots, parking is free)

This place is great! Staff is super knowledgeable and friendly.

I just got a new bike and needed a jacket and maybe pants. Was excited to go there on my break from work.I walk in and no hi from any of the three people standing at the counter. I proceeded to walk around and inspect jackets, I tried 3 of them on and no one came to help me out. Another gentleman came into the store, got a hi and chatted with one of the guys there and I thought that was really interesting. After which, I decided they do not need my business and I started taking pictures of tags so I could order this stuff online. I left without a goodbye and I will never set foot in that store again. I do not care to support attitudes such as those on display in that store.I really hate bringing up the rACE card[Im an African-American male], but it was rather apparent that was what was going on. I came in from work dressed quite well with non-baggy jeans and a well fitted untucked button down and I got no service, none whatsoever. Not even a hello or a good bye.This was the first place that Ive gone to in the bay that was so backward, even Texas was better.I would not recommend this place to anyone, Id rather not see this place and the kind of attitude spread anywhere else.I rarely rarely ever write reviews, but I could not let this go unsaid.[I posted the same review on Yelp]

They always have what your looking for...either in store or online

One of the best motor cycle places to go to in redwood city calif good prices best deals give it a try for yourself

High quality equipment with a high price. Extremely helpful staff if you want to learn about riding great place to start

I had a bad experience trying to replace a tire while on a road trip. I stopped in to order a replacement and let them know I was tripping and needed the tire changed so I could carry on. They promised to call when the tire was in a change it in a jiffy.They failed to call me when the tire I ordered arrived (leaving me a day longer than I needed to be here). When I got to the store to get the tire replaced, I was surprised to find out they did not, in fact, have the equipment to change the tire: I had to get the rim off the bike first, and it was going to be a two day turnaround.I guess they thought I would be happy bringing my rim from my tent to their store by foot in my backpack, and then waiting around for days for them to do a one hour job.By contrast, Santa Clara Cycles had a tire on the shelf and booked me in to replace it the next day, no hassles, no waiting. I was amazed at how I had been sold a solution that was unworkable and expected to simply abide it.

Excellent service great guys to talk with prices are fair