Miguel & Scott were very professional and respectful! Best service ever!!! Definitely will do business here again

Rent a center always a great experience!

Excellent service as always

Manager took his time personally to help me with my account great customer service

Great products for people who are in a budget the manager Jimmy is the best

Amazing service! I’m not sure what these negative comments are because everyone there is so nice !

Great place to rent or purchase. Customer service #1!

I have used this rent a center location on and off since 2010. Most times I would rent items I only needed for a short time, then return it. However two items a TV and bedroom set I actually did rent to own and had a great experience but sadly the manager who worked there in the past is no longer there I believe his name was Matt awesome customer service. Even if I was a day or two late I never got harrassed maybe one call Id explain when I could pay or why I was late then pay my bill. This was not often but unfortunately once in awhile I paid less than a week late. Due to my great experience in the past this Xmas I was short on cash and decided to rent a Nintendo Switch for my childrens gift. This has been a nightmare the new manager a woman named Michelle has no customer service skills is rude and should not be in charge. I would have kept and paid off the Nintendo Switch but decided to return it and just go to the store to buy a new one. This woman had workers calling me from the morning of my due date which was the 15th and 30th of each month 10-15× from the time the store opened I work from 730am-330pm and typically swing by the store on my way home to pay. This is ridiculous non stop calls all day whe Im working on the due date!!!! Not even 1 hour late!! Then I made a payment online the money was taken from my account someone came to my home on a Friday saying I was 6 days past due.... excuse me no. I went to my bank Sat but unfortunately the person I needed to speak with is only there Mon-Fri...but Sat night she sent the same worker to my home to yet again tell me I am now 7days late again I made an online payment that they somehow lost. The worker was extremely nice and apologized, he told me there are people who are 56 days late and did not understand why she was sending him out 2 days in a row for a payment that was paid online and for whatever reason wasnt showing up in their system but even still 7days late not 56!!!! I called the store and told her I wanted my money refunded and would be returning the Nintendo (because I can buy a new one much cheaper) she said she very rudely I will send my driver back now so he could take the item I said no I want my $ refunded and proof I returned the Nintendo so I will bring it in Monday after work she said really rude again yelling what time, I replied 4PM, and told her I used that location multiple times to purchase and rent and have never been harrassed like this. She said no you havent rented here before! Really lady thats bs I rented a laptop, washer and dryer a fridge, tv and couch, then rented to own a bedroom set and tv all before she was in that store now that shes there I will NEVER EVER RENT TO OWN ANYTHING FROM THERE. Please beaware this is my experience with MICHELLE THE MANAGER.

IF I COULD GIVE THEM A 0 I WOULD. WORST ORDEAL I HAVE EVER EXPERIENCED. IM A CUSTOMER WHO ACTUALLY PAYS HER BILL ON TIME. HALF THE TIME I DONT NEED A CALL YET I WAIT TILL THE DAY OF AT TIMES. I HAVE RECEIVED 2 CALLS IN THE LESS THEN 3 HOURS. I HAVE PAID OFF THREE ITEMS NOT INCLUDING ITEMS FROM OTHER RENTACENTERS. IM ALSO 600 AWAY FROM PAYING OFF TWO OTHER ITEMS. THIS IS HOW THE SECOND CALL OCCURRED. I PICK UP THE PHONE AND THE FIRST THING THAT COMES OUT THE ASSISTANTS MOUTH IS (WHO IS A SPANISH WOMEN) HOW WOULD YOU LIKE TO PAY; BY PHONE OR ONLINE I TOLD HER I ALWAYS PAY ONLINE AND THAT I ALWAYS PAY ON TIME; I DONT NEED MULTIPLE CALLS AND TO STOP CALLING ME. THIS WOMEN STARTED YELLING AT ME AND SO I HUNG UP. NEVER GREETED OR MENTIONED HER NAME. IT WAS THE MOST DISRESPECTFUL EXPERIENCE I HAVE EVER HAD. I THEN CALLED BACK TO SPEAK TO A MANAGER. I STARTED SPEAKING TO MELISSA WHO CLAIMS TO BE THE STORE MANAGER. AS ANY CUSTOMER WOULD I FELT DISRESPECTED. SO I WAS EXPRESSING MY FEELINGS AND MY EXPERIENCE WHILE SPEAKING TO THE SPANISH ASSISTANT MANAGER. MELISSA (THE STORE MANAGER) SAID CAN I SPEAK NOW UNBELIEVABLE. SHE LITERALLY SAID I DID HEAR HER GET LOUD BUT DIDNT CUSS YOU OUT ALSO STATED I WAS SITTING RIGHT NEXT TO HER. I CALLED BS ON THAT DUE TO THE FACT WHY WOULD A STORE MANAGER BE OK WITH AN EMPLOYEE DISRESPECTING A GOOD CUSTOMER. SHE ALSO STATED THIS CALL IS BEING RECORDED. I SAID GREAT I REALLY HOPE THEY HEAR IT AND NOTE THE CUSTOMER WAS ACTUALLY RIGHT THIS TIME. ANYWHO,I ASKED FOR C.S NUMBER WHICH SHE GAVE ME. SHE DIDNT CARE. ITS AS IF NO ONE IS AROUND TO BE HELD RESPONSIBLE FOR THEIR EMPLOYEES BEHAVIOR. THEY ARE NOT WALMART I DONT HAVE TO GO THEIR FOR ANY REASON. ANYWHO I HOPE THEY GET AN AUDIT. THERES AGREEMENTS THAT WERE NEVER SIGNED (SUCH AS MINE AS THEY WERE TOO BUSY)( THEY HAD WERE GIVING OUT FAMILY DISCOUNT SO THEY NEEDED ME OUT THE STORE) OR AGREEMENTS THEY SIGNED THEMSELVES. TO CUSTOMER; ALWAYS GET A RECEIPT AND GO OVER YOUR BALANCE DETAILS. THEY SAY ONE THING TO MAKE YOU HAPPY BUT LOCK YOU INTO SOMETHING ELSE AND CALL IT FEES ON TOP OF FEES. ALSO, DONT EXPECT A FEE WAIVER. THEY ONLY GIVE THOSE OUT TO FAMILY AND FRIENDS. I HAVE SEEN THIS HAPPEN WITH MY OWN EYES. I ACTUALLY ASKED FOR ONE RECENTLY AS I DIDNT HAVE MY CARD ON ME AND THEY SAID THEY DONT DO LATE FEE WAIVERS. THE CONVERSATION WAS DONE BY PHONE SO IF THEY HAVE A RECORDING SYSTEM I WILL PROVE MY CASE. DONT WASTE YOUR TIME COMING HERE THEM GIRLS THINK THEY CAN TALK TO ANYONE HOWEVER THEY WANT. ITS BEEN TWO YEARS SEEN SINCE IVE BEEN A CUSTOMER AT THIS LOCATION. MANAGERS HAVE COME AND GONE. THEM GIRLS ARE BY FAR THE WORST PAIR.IF FOR ANY REASON YOU HAVE TO GO THERE. SEE CHRIS. HE IS GREAT AND ACTUALLY WANTS TO HELP YOU. KEEP IN MIND THEM GIRLS WILL CALL YOU AND EXPECT YOU TO KNOW WHO IS CALLING AND MOST LIKELY DISRESPECT YOU AND ACT LIKE YOU OWE 10000 TO THE IRS.

This location is, by far, the worst business I have dealt with. The. Customer Service provided by the spanish female is deplorably of the lowest llevel. I foresee this location running out of business real soon. It is unbelievable how this female believes she can outright disrespect anyone who walks in that store. Poor management.

Good place to get good furniture

Great customer service

Kudos

I like place and its clean too