If I could give a negative number I would. We had a covid drive through test scheduled for a certain day and time about a month ahead of the scheduled time. The test was necessary for us to travel out of the country. We arrive at the location. Only to learn yes they do have us, but no they would not do the test cause they dont have the equipment. Nobody reached out to us ahead of time. DO NOT GO TO THIS LOCATION

Website says Pharmacy is open 8-9PM. Take an hour off from the office run by and the Pharmacy area is waiting on 2 people and they tell me they are closed until 2. Wth? If I would have know they werent open at 1:30pm on a weekday, I wouldnt have waisted time stopping there. I get it, everyone needs a lunch, but you can stagger staff so people can at least pick up what has been ordered. Called the medical center and cancelled my procedure and asked that they transfer any future prescriptions to anyone else.

By far the worst pharmacy I’ve ever dealt with. Tell their customers they are two weeks behind and can’t fill a prescription same day. Tell people they need to come back in 2 to 3 days. Refuse to answer the phone because of understaffing. Welcome to the world right now. Been trying to transfer all of our scripts out to another pharmacy, but CVS is unwilling to corporate. Complete garbage and their pharmacist need to get their attitude in check. We are the customers.

I put in a refill request 2 weeks ago and the automated service still says in progress and if you call no one will answer. Poor customer service! I have yet to speak to a real person on the phone.

Dropped of a prescription at 12:30 and was told it would take an hour. I went back at 5:00 and was told it would be 30-40 minutes. I tried to buy something at the self checkout and a guy told me he had been waiting 5 minutes for a cashier. My product was age restricted so I couldnt even checkout. I ended up just yelling across the store and finally someone showed up.

If I could give zero stars I would. We’ve been in line at the pharmacy for 15 minutes for flu shots. She then said it’s going to take 4 times as long since there are 4 of you.

I was at the CVS, at Main and Taylor, tonight and I have to say Ben is one of the nicest employees I have encountered. He was unable to help me with what I needed and instead of turning me away, he found someone that could help. I appreciate him going to such lengths to make my experience a good one! Kudos Ben!!

Took forever to get my prescription, just had surgery and they quoted me 1 hour well after 2 hours of waiting finally mind you I had major back surgery and they didn’t care probably gonna take my business elsewhere,they are Inconsiderate

The pharmacy personnel are very rude and disrespectful, Ive only been to this pharmacy on two separate occasions and theyre customer service was horrible. As I was walking away from the counter last night they were discussing my prescription and why Im trying so hard to get a prescription that shouldnt be for me.

Slow service and sky high prices

We had used this location for several years but as of today I just finished switching our prescriptions across the street to Krogers. CVS use to be something nice and had nice people working in the locations but over the years a lot of the locations are horrible anymore. I will never spend another dime at CVS! Will just use Krogers... we can shop and pickup our prescriptions in the same place and so much more friendlier:)

Sat on hold for over 10 minutes.

Ive always experienced good help there with finding what I needed.

Unless you want your medical information handed to random people and the associates to act like its your problem Id steer clear of this CVS.

Your mileage may vary if youre in a hurry or trying to shop for household items, but cmon. Its CVS, what do you expect. Having that said though the people who work here have always been super nice and Thomas at the minute clinic is always extremely helpful whenever I need to be checked out for something. No complaints here.

To long of a wait. It’s not that great. My insurance for my family changed and we used Walgreens. I have been waiting 2 hours for a prescription and am still waiting. That’s insane. They are horrible.

Absolutely a joke if my insurance hadnt switched to where I couldnt use Kroger Id have never switched. Just saw my doctor in November and theyre telling me they need a whole new script? The pharmacist was super rude after I even got the transfer email that told me my scripts would be ready at 4pm went after work and the pharmacist rudely told the tech like I wasnt just standing that that oh well I got like 30 transfers today she will have to wait like I get your busy. Now after waiting on a refill text never getting one Im out of my meds all because they have to get a refill for drugs I just had refills for with Kroger? Makes no sense.

This is my favorite CVS. I have been a customer for a while, and all of the team members are always amazing, friendly,and helpful. I believe that comes from the top down, so the manager is great! Its neat, in stock, everything youd want in a local drug store.

I have been doing business with this pharmacy for years however recently with my prescriptions the apparently ran out and have been on backorder for over a week now with no estimated dates on when they will be available. This is a blood pressure med and you would think CVS would have a constant stream of this med. Also apparently no CVS in Franklin, Fairfield or Licking county has any either. Dont rely on CVS to have your needed scripts.

The slowest, rudest, and laziest pharmacy ever. They refuse to call doctors or insurance if there’s any issues with meds, so you’re on your own to do their legwork. And if you take any controlled substances for your health, you’ll be treated like a drug addict if your doctor changes your prescription. Meanwhile the relentless calls and texts to try to get us on auto refill and to pickup after multiple requests to be off these lists. Never again.

Terrible customer service! Will not be returning

There is this guy named Tony there. He always parks in the best spots so I know where I can park. When he isnt there I dont know where to park.

TERRIBLE ! Worst management for a CVS I have ever encountered. The female manager not compassionate in any way, and it undoubtedly trickles down to her workers. Go anywhere else. Much better options in area to avoid this CVS.

Dropped off a prescription for my sister, told it would be 2 1/2 hours. Might try to get her to switch to Kroger where I go.

Never have what you need and never any help.

Swift service at the minute clinic, have to include that. But was told multiple times my prescription would be ready in 20-25 minutes. Even went to another store and returned for them to tell me they didn’t have the correct information and it would be another 20-25 minutes. Disappointing service.

Very short staffed at the pharmacy. Took my father 3.days to get his medications.

Rude pharmacist and tech.

Typical cvs pricey but have about everything

Why have this app with coupons when they dont honor it.It was only a buck but saving money adds up.The cashier (male) said 3 times...the register says $6.79 and my download coupon said $5.79.He was rather snotty with me.

Nice staff

Great!!