Friendly staff and easy to spot it. I visited this site numerous times to purchase printer ink. I purchased an iPhone SE here. Recommend it. They usually follow Covid19 protocols.

Very helpful, not pushy, understood what I wanted and gave me options within my requirements. Thanks again!

They always make sure I needed help even if I don’t. Staff are nice here

Best Buy is loosing on everything to other stores! Prices on computers, car audio/remote starter, gaming all are higher. Theres no staffs to help. Several times Ive been there and they had no one to help me. When Theres someone, the item I want wasnt in stock. Staffs also have very little knowledge on computers, zero knowledge on surveillance cameras and drones.

Everyone here is always super helpful. Best Buy has a wide selection of anything and everything. Employees are very knowledgeable in technology and anything electronic related. They have security inside. There is never a line to checkout. I also really like their open box program and the clearance put on item that have been opened or damaged packaging. Geek squad is also super helpful.

They were really helpful in the windows center with getting a new laptop. Despite the chip shortage and supply chain issues, a really nice sales person named Miki helped me get a great laptop I love at a price I could afford. Even when I took it home and the front-facing camera was broken, Miki helped me get a new device that was expedited 3 day shipping to my house and took back the damaged one, no questions asked. These guys really did an exceptional job in a challenging environment. With supply chain issues they are really getting squeezed on all sides right now, and they helped me get a great laptop I love for work when I was really in a bind.

I had the great experience of dealing with somebody in computers who gave me excellent advice. I wish I could remember the gentlemans name but I would go back solely because of that experience if not for all the other options which was great selection of high demand items and good information.

Store employees are professional and courteous. Store is well stocked and if theyre not an employee can help you order for in-store pickup or home delivery

Yall need to verify peoples credit card and their names/IDs yall losing money of a return. It happened when something was bought in West Virginia and returned to this store in the same day on my CC. Talk about security. Happened Oct.28th

The phone guys are super helpful. They helped me pick out the best phone for me. Then helped me pick out the wisest charger accessories. They also recommended the best phone screens shield and painstakingly put it on perfectly after I bought it. They made the entire experience much better.

Going to Best Buy is always a mini excursion for me as there is so much to browse.Today I went in to get a duplicate receipt of my sons purchase.The woman at the door directed me right over to customer service when I told her why I was there.The customer service rep was so friendly and kind. She was seemlessly able to look up the purchase by our phone number and printed it out for me 1-2-3.What a pleasure to encounter friendly people. I can definitely tell I was out of NY and in Minnesota!!

Super helpful and knowledgeable. Geek squad is honest and easy to understand.

Best BestBuy I have been to. Perhaps because it is right next to the corporate headquarters. I mean this place is huge, everything you need, and a ton of workers there to help guide you through anything. If I’m going to buy electronics I’m coming back here.

Store is a flagship but has a lot of out of stock items. Store is great but with supply chains these days check online before you drive over.

I purchased a 50 inch Toshiba television from this store through Amazon and an employee of this store completely destroyed my tv. The box was badly scratched and torn from a fork lift. Apparently Best Buy allows their fork lift drivers to damage items and then allow it to leave their store knowing it was damaged. I have been having nothing but problems getting a replacement. This is totally unacceptable!

Its an on-line order and i got my 2 orders right away. Very fast pick-up! Thanks for your fast service.

My 80+ mother has been on Geek Squad plan for 5+ years — never has used. Today we visited to website prior to visiting - which requires parking in handicap — and nowhere did it say appointments are mandatory. We saw an appointment option — no appointments were available for the entire day — at noon. We came over and the staff indicated it is not possible to receive the tower and monitor - that required an extra person to carry — no exceptions. 500.00 at 100.00. Best Buy: make an appointment, get someone to help you carry it back another day. Sad.

Ive been a Best Buy customer for over 30 years, and still satisfied. I recently been doing a lot of my shopping in the Magnolia Room all though the prices are a bit higher I must say that the quality of equipment is definitely worth every bit of the cost.I am quite Pleased with my recent Marantz stereo purchase. Thanks Ryan for helping make the right decision and for being patient with my buying. You definitely know your stereo equipment! Your Word and Advice is Valued.Thank you, Best BuyThank you Ryan @ Magnolia RoomRespectfully,F. Thurston ll

Luke Ellingson is hands down one of the best consultants at Best Buy. He took the time to go through a ton of options with me. He spent more than an hour with me and helped me make informed decisions. Would highly recommend him for A/V and high end systems.

Very nice store. A very large variety of products. Very clean with ample room in asiles.

Lots more on the floor models than our local store. A much better chance of finding what you need.

Samantha AKA SAM in the Verizon phone department was a great help. We needed help elsewhere and she didnt mind going the extra mile to help. Shes a great asset for Best Buy, very sweet and personable, and smiles a lot. She made our purchasing a gift for our 7 year old child a nice experience that well remember a long time. We lived the TV department, there were so many that we couldnt decide which to buy. We will buy one soon after more research.

I went to Best buy after looking on their website for a bathroom scale. It said that they had one in stock so I went to the Richfield store and they did not have any bathroom scales in stock. The young lady that I worked with was very pleasant but it seems and sounds like the website and stores do not match what is in stock.

Laptop sales guy was ultra-hyper, and had little time to explain things thoroughly. Made me very uncomfortable. If I wasnt technically literate and knowledgeable about what I was there to buy, it would have been a total horrorshow. Dude, get your meds straightened out. Seriously.

Big selection, decent prices for a computer store, and endlessly helpful staff that directed me to a great computer within my price range. Will be a lifetime supporter

I was looking for someone available to get something out of a locked case for me for 20 minutes. Two staffs passed by two different times and apparently theyre too busy to spare 10 seconds to unlock the case. One guy just shooked his head without even speaking and walked away.

Today I purchased a,computer from Miki. This guy is,awesome. He really knows his stuff. Among the many things that I learned from him I learned this the sheriff doesnt know what theyre talking about not trying to say you anything or the most expensive thing. They will sell you the accurate thing. I feel good about the purchase that I made and look forward to setting up my new computer. Furthermore I had some issues with my roku account. This was not his department but he helped me anyway. I am grateful to this guy. If you want a real sales person look for him.

This store is my go-to for tech. Theres a reason that Best Buy is one of the few retail places that is thriving in market trending toward ecommerce. I am a Total Tech Support member and recently stopped by to have my laptop looked at, as it was locked up and couldnt even get online to contact Geek Squad. Great customer service. In and out within 5 minutes.

So much for the Best Buy “price match guarantee”, they won’t even match their own price for a TV sold by Best Buy on Amazon. This company just refuses to take my money. It’s amazing they are still in business.

Candy store for tech. Great prices. Helpful staff. Clean and spacious

Great selection and reasonable sales. Very friend staff and great service.

Easy pickup for online purchase. Fair price, decent selection.

As long as you know where your going in there its fine. Good luck trying to get help. All the associates are either talking to each other or trying to figure out who is buy big ticket items to help them and ignore everyone else. You can tell whose commission and whose not. So as long as u have time to find your low ticket items yourself its great

Lack of free limited support is the reason for poor support. I am 79 and just needed someone help me understand 365 and a little about my computer. Getting ready to write was a 3 day nightmare. Goodbye Best buy.

In and out quickly to buy a new phone charging cord. Staff was helpful in finding what I needed.

Ridiculous amount of time transferring an order between stores after the BB website scheduled pickup at location that did not have product in stock. 25 minutes wasted at this location waiting for authorization to release product they had on shelf.

No competition, they only carry a few high end products...high prices...nice people.

The young men working that assisted me were exceptionally helpful.

I was there to buy a DJI gimbal I brought more than 10000$ products from Best Buy this year for my company they are nice or approach to the people of their kind or something other people they are rude I was there for 40 min from 7:15 to 7:50 no one approached us because of how I look or something.. never going back to a Best Buy store again just advice from YouTube and Amazon .It is better for people like us look different .

Best Buy is the worst company you could possibly deal with. Worst customer service EVER!!!

Managed to buy a PS5 online and had to come here to pick it up. Get a Best Buy credit card, join the membership program and enjoy life a little bit whydontya?

I bought my computer here. I got a great deal on it, it’s the HP aviator. The help there was great. Greg went above and beyond with no pressure and really help me select the right one

15 day return policy. Used best buys online tool to fit camera with a lens. It did not fit, so I ordered the correct one. Went to return the one that did not fit, they would only take it back if I did in-store credit. Then they charged me a 75 dollar restocking fee. Its not a mystery why I will go back to Amazon when buying future products.

Close to my workplace. Good products.

I ordered online and picked up in the store. This was so easy. It was during the Christmas rush and I would highly recommend doing this during the busy season. I was notified when my order was ready for pickup. I drove to the store went in with my receipt and went right up to the desk and they got my order. I did not have to wait in line like other people. I will definitely do this again.

Great selection of products. knowledgeable associates and no pressure to buy

As far as best buys go. This one seems to have the most stuff in my area.

They had exactly what I needed. Salesperson was super nice and the store was as clean as could be for a weekend.

Did a pick-up for a new iPhone. Process was fast and smooth! Would recommend it!!

Should be closed by now that everything is online and less expensive

The Richfield Best buys proximity to their corporate headquarters means that its the location where things most often get trialed. Youll find the most up-to-date displays and the most educated staff on new products and initiatives from Best Buy at this location. Its also humongous.

Many shops all close together!. Convenient.

Great customer service. Quick and easy. Knowledgable staff in the camera section and computer section

Charles was supper helpful in all my questions and very patient and polite. Charles made sure to answer all my questions and give good advice. He did a wonderful job. Great customer service skills. Thanks Charles

Good place to shop, found what I needed

Isaiah in the Microsoft area was very helpful with my surface book purchase! I really appreciated the help and I love my new computer!

Great experience in the computer department. He was knowledgeable and friendly. Oh by the way Im going to school for business administration. Thank you!

We were able to sell back our used iPad here and they were willing to price match. We got great service from the techie rep and came away satisfied with our purchase.

Very disappointed with the service and information they have provided. I am a best buy customer since a while and with my last experience I am never going back.

I love Best Buy. The guy who helped my husband and I look for a TV perfect for our new apartment was more than helpful. Will be coming back!! :)

Patrick was very professional and we were pleased with what was purchased and he was professional. Being upfront and honest is important.

Our sales guy was extremely helpful in finding what we needed for appliances. Well see how things go after their installing guys come out.

This Best Buy is an old standby for me. Its not always the most convenient place for me to get to but I know that theyll have what Im looking for and if Im patient, theyll have someone who can help me. there are a lot of different options with electronics these days so its nice to have someone to talk to in person. I feel like when Ive taken their recommendations Ive gotten what I was looking for without being sold the highest price thing that they offer. Ive had a bad experience with their same day delivery but other than that its all good.

Best Buy is a joke!!! Their return policy is 15 days!! A standard return policy is 30. Even though my product is completely unopened they are refusing to give me my money back! Would get your electronics elsewhere!!! Definitely not shopping at Best Buy anymore.

Pick up curbside or enjoy the option of still going inside a department store

Good service, and helpful sales person.

Great Service from the Samsung department

Too many employees with nothing to do my. Prob why they cant financially compete with other stores electronics merch

Was checking on the cost of a smart phone.good service. Not ready to buy.

The store was nice, but they didnt have any alarm clocks in the store.

Easy to find everything. Helpful staff.

Returned headphones that were opened without a problem.

Very helpful. Thx

Not what it use to be. I couldnt get any one for help. Then when I asked about gym equipment since it was online to see it best buy carriers it at the store the guy said there as he just points and said. Next to the treadmill. I asked for kettlebells as the best buy online page showed. He said we are best buy electronics not gym equipment .

Very helpful and kind. Great customer service skills.

Very helpful from the time you walk through the door

Worst location ever. They don’t even deserve one start. I wanted there for iPad screen protector and nobody helped me. Wasted 15 minutes walking around to find help and no one willed to help. I left disappointed and I will never go back there again.

Super quick pickup. Customer service makes it worth buying there instead of Amazon. :)

Today was totally different from my visit last week. It was pleasurable this time. Matt the sales person was extremely helpful. He made me feel as if he appreciated my business.

Did a curbside pick up. Worked great. I do this often these days but this is the first time that an employee that was helping someone else stopped to help me as I pulled in. Did not even have to call the curbside number. He just grabbed my info and then my order. It seems like most places say you need to call the number so they can properly track the order. Thats fine but this was better.

There is some very knowledgeable workers there. The answer all my questions

The staff here were extremely helpful and polite when I visited. Id give five stars, except that theyre not allowing you to try on watches and such for fit, which one would expect if youre going to spend $600 on a watch. They were very apologetic and polite about it, and they do at least have most of their major items on display so you can get an eye for their size and shape even if you cant hold or wear them. Very good service.

Pretty big it’s a nice place and great to go and grab something, nice employees!

Terrible service by phone! They have now switched to not taking calls at stores. They route you to an online call center where they obviously don’t care and the call routing system has not been thought out at all. Who has time to sit on hold all day like this, especially when they tell you that they can’t answer the question and you’ll have to drive to a store, on the chance it will work out in the first place. This is a terrible business move on their part. If they can’t provide any of the benefits of a store location, it’s better to just go to Amazon.

Very dissatisfied with their customer service dept. Say one thing do another .

Terrible delivery scheduling and even worse customer service. Do not trust any of the appointments they schedule for you. I had 2 rescheduled (one that I actually lost a day of PTO for) and they didnt inform me of the reschedule until after I checked in after they had missed their appointment. TWICE!

I am having the worst experience of my life with best buy not returning my money on products that I have returned to them they want to charge me for something I dont havthey want to hold me responsible for a promo fee on something I didnt get on promotion what kind of company does that...I am so 😡

We bought a laptop. I want to give a special shout out to Heath and Isaiah. They were incredibly helpful.

Awesome staff and huge choice of items

I want thank everyone I came across at best best yesterday from the lady at the entrance to the floor associates at the gaming and technology section I received excellent customer service throughout and was so happy with my overall experience and the way I was treated.

Very nice Place to bay Electronics

Very good service when purchasing Tivoli Audio radio. BB did not have it in stock, but, ordered same day. Received last week...I love it! Also, excellent service when returning a SONY product.

Great and fast service.

Bought an open box LG TV for $534, seemed like a steal... almost too good to be true? The salesperson assured me that everything was inspected, but still humored me in opening the box before I left with it, and it looked fine, so I went home with the TV that night. I should have plugged it in at the store before I left!We took it home, unpacked it, realized the plastic TV stand was broken in some parts and we were missing half of the screws to hold the stand together.My husband called Best Buy and they told them we would be better off just going to Home Depot and buying new screws because they dont keep them in the back. So, a trip to Home Depot later and ~finally~ we were on our way - until we plugged it in. Which is what the picture is...So we called Best Buy, the person on the phone apologized and told us to return it and we would be taken care of. So, 10am the next day, we bring the TV back, and are told because there were no other open box TVs there was nothing they could do?Long story short, we bought a brand new Sony TV of the same size for $30 more at Costco, which places a higher value on customer experience- worth the membership price every day.I gave 2 stars instead of 1 because my dog enjoys peeing in the grass when we go to Banfield next door, so thats something?

Order online from somewhere else. Its almost impossible to get an employee or assistance. Im not giving them my money anymore.The last two times I was steered into product that was far more expensive than other places and both times was told were not on commission. Probably bonuses, perks,incentive to sell certain products at certain times, that is when you can get assistance.I remember Best buy in better times.

Theyre nice, but thats about it. They didnt have what I wanted and every time I go I end up knowing more about the products than they do. I dont know why I keep going back. Just go to Microcenter or Mycablemart.

Miki is a hero. A gem. The quintessential Best Buy associate. The entire trajectory of my life has vastly improved for the better because of Miki’s service. Thank you.

Best buy. What more does one need to say.

I like best buy. But I think its time they have some competition

If your actually looking for electronics the smaller stores like Burnsville and Apple Valley are full of empty shelves and no products on display. The Richfield store is well displayed and knowledgeable staff to help. If your looking for any big purchases, Richfield is where to go.