I gotta say, I realize most stores are having issues hiring experienced employees these days, so I wont be too brutal with my review. That being said, I AM very disappointed with customer service. I walked the lumber aisles about 10 times trying to find what I needed. I had to go to the very back corner of the store to find an employee, and that seemed to be where employees went to hide and make phone calls, avoiding work and customers. Another couple in the store who didnt even speak the same language asked ME to help them find something I had in my cart, so we helped each other.I had fence panels loaded into my truck (thank goodness there was help with that), but any time I asked an employee a question, the answer was I dont know. Never let me find out, or let me find someone who knows.This is my THIRD horrible experience at Home Depot. The other location has usually been the 377 store in keller, mostly the garden dept. Instead of helping me get bags of marble rocks from the middle shelf, an employee brought me a staircase ladder, had me do it myself. I had to climb on the shelf, move bags forward to where i could reach them, then load them on a cart, then load them in my truck. Other customers, once again, were the only people to offer help.

Good Home Depot and the staff made sure to answer my questions and help me find everything I needed. Really nice trip thanks HD!

Went in for an item that I figured they did not carry and they didnt but still got other items I needed. Cashier was kind and store was clean and no clutter. All was great.

This location is the worst I have ever seen. Unfortunately, it is the closest. There is a limited selection. Many items are out of stock. And this is not a COVID-19 issue because these items are in other nearby locations. Sometimes I leave empty handed.Ive had to ask and walk around the store with multiple associates to find a popular item with over 75 in stock. And then they had to pull the pallet and bring it to the floor. I can guarantee it didnt sell out the day before.I waited 30 minutes just to find out the appliance guy was on lunch. On top of that, it is a different system so the front end cant even ring up an appliance. Im getting my fridge and stove elsewhere.Also, have you ever seen a HD without a cart of oops paint out anytime you visit? Not a single can ever here.Ive made online orders and every time they have to make a substitution. I make sure I pick items that have a good stock number so this doesnt happenIve had so many annoying experiences here. Like when an associate threw an apple very near me. It was uneaten but trash. If it is trash, then pick it up and throw it away or kick it out of view and grab it later. Why throw anything anywhere but a trash can, especially towards customers.I have done a few returns and exchanges. Plus side is that those all went smoothly.

Great location and very convenient since I work and live close by. Ive been doing business at this particular Home depot for about a year now and ever since so, Ive had pretty good experiences, nothing special, until today... Out of the many times Ive visited any Home Depot, this was a first for me. I stopped by today to pick-up a few items that were needed to complete a project I was working on so as I made my way to the entrance an employee/young man was heading out to the parking lot to collect the carts, I assumed! He had a very friendly expression on his face which lead me to believe he was smiling beneath that mask he adorned to protect not only himself from this virus but everyone he came into contact with..., He politely greeted me, asked directly if I needed help finding anything which I declined but he was persistent so again he offered his assistance but this time he asked indirectly... Usually, if I had trouble locating an item I would have to track down an associate for help finding what youre if there but not this time, this young man was on it and made himself available for me. Now this is the type of service any consumer would appreciate. Kudos to you, young man. Apply that same energy with everything that you do and itll take you places you couldnt imagine. An a great job to the hiring manager, you picked a winner with this one. Next time I visit Ill be sure to get and remember this young brothers name...

Most of the Things we were looking for didn’t have a price, employees walking around see us struggling, we ask for help and we were completely ignored. So we walked out with out buying anything.

I do not understand how they can sell something online something that the store does not have in stock. I bought 2 fog machines with a 2-year guarantee and the rest that they do not have in stock in the store, they make me lose money and time, now I am struggling to get a refund with everything and guarantee. I have to call somewhere else to get my full refund. It is not the first time that I have problems with things that I buy online through homedepot. I would recommend you go to the store and buy what you need because if you buy online there will always be a problem or better still buy in lowes

I come to Home Depot whenever I have to do something at home and I always find what I need for my home improvement / fixing! This time I needed a bathtub spout, unfortunately they don’t sell the spare part that wears out and goes inside so I had to buy the whole bathtub spout, it wasn’t too expensive though just $20 bucks! It took me a little bit to find someone in the bathroom aisle but once I found one he answered all my questions! Staff is friendly here and very helpful, and prices are fair!

Quick in and out as i went there early. Picked up few bags of top soil, miracle grow potting mix (3 for $10) and couple of mums. Waiting for the weather to cool down.

Everything was great. The part i liked was the guy that was helping us didnt really know how to help us so he went and got another guy to help. That guy was able to help. We got the items needed and they worked perfectly.

Excellent customer service in the rental department and the store is always fully stocked with exactly what I need.

An employee asked us if we needed help several times in one of the Millwork aisles.He actually closed the aisle on us, because I guess he wanted to move something in or out of there on a forklift, and didnt want other people walking into the aisle.Other customers were standing outside the aisle, looking at us, trying to figure-out why they werent allowed in. LoLWe were there measuring and cutting mouldings, and I guess the employee just didnt care.Freight is supposed to be done after closing hours, and its unreasonable to try and make a customer wait, or put off their business, because youre trying to get a little extra done during the day.We just kept doing what we were there to do, and he eventually went away.

By far the best experience with Home Depot never had a bad encounter but they totaled out my awesome experience! Keisha, Patrick, Bryan, pat were awesome on today’s help! Not only did they help out on picking out the tile & everything I needed but they helped me load it on to my vehicle!!! I 100% recommend visiting this location!!!!

I call this the man store but actually enjoy shopping here. The employees offer assistance to help load my purchases and makes my life so much easier. They always have exactly what I need for our projects 🙂

Had the greatest experience with a gentleman who works in the building materials area yesterday,he was so helpful and went above and beyond his job by going from one area to the next with me,both of us learning as we went . He was an older guy and I just wanted to say thanks. Ill find out his name today and post it later . Everyone should learn from him.

Had the key blank needed to get spares and the work as good as factory key. If you give your email or phone you can even save and share a digital key image for future copies for yourself or others.

Great home depot location with good customer service. Employees were very helful in finding what I was looking for and assisting in the loading of a large order of top soil bags on carts and in the bed of my truck.

The curbside pick up here is a joke, even ordering online and going inside for pick was utterly inconvenient. Could have just arrived, found my item, and paid more quickly than ordering ahead online. Wont make that mistake again.

I mean come on people what are you expecting from this review its Home Depot it is a signature Hallmark for handyman items they had a cs and fridges and fans almost anything you could want for Home Improvement outside or inside hell I barely knew what I was doing and they help me learn how to build a gate just by asking I did it too shiny

Horrible experience ordering a front door from this store. 6 months, 2 incorrect orders placed by two separate Home Depot employees, and still…. No door. The installer is exceptional, but when turning in measurements the HD employees can’t seem to get the correct item ordered.DO NOT order a door from this location. This has gone uncorrected by management for 6 months and nobody has taken accountability for the mistakes.

Its the home depot. Big box home improvement store. Sometimes the aisles are full of too much stuff theyre pushing to sell and it makes it very difficult to navigate with a cart, much less with a lumber flat cart. Need to tone it down a bit.

My go-to place for anything related to the home. Prices are always reasonable home shopping online is very easy

Great location. Always plenty of parking. You can find what you need, but many employees available to help, if you need to find something. Lowes is the place to go for friendly customer service. Other than that, overall a good Home Depot.

Hard to review Home Depot because you go there with a particular expectation like a restaurant. I will say the people are always nice and helpful. The only experience I usual have is a bad product and returns are always super easy. Great place if you are a DIYr.

Very nice, friendly, and helpful! Never had a problem at this location.

The employees are ever-helpful, I was in and out in under 20 minutes.

Everything great however little pricey. Went to get a primer bulb for weed eater and it was $11 so I had to cancel a little too steep. A little tiny climber bulb that should have been maybe a $1.69

The people at customer service, apparentlyrently hate their jobs. I had a refrigerator delivered, with no attempt to get it in my house. Said it didnt fit. I went instore to customer service she told me you ordered online nothing I can do about it you get what you get, we use a third party company. I can order you a installation now. No, I no longer want to do business with you!I will not use home depot any more I will still with lowes for all my home improvement needs!!

Good store if you can find what you need on your own. Try finding anyone, that will acknowledge you, in the lumber department after 6:00pm. It is almost comical watching them try to ignore or avoid making eye contact with you.

Great Grocery store. Reminds me of the. Piggies wiggle store

Its funny I was going there spending more money than I mean to you LOL

Great customer service!! Great staff friendly, smiling. Asked one of employees to help get a carpet out of my car he was super friendly and helpful!!

Extremely pleased with 24 hour unlimited mileage just like new 12ft HD moving truck for $139, and I am sure that they are pleased that thousands of eyeballs saw the sides of the truck emblazoned with Home Depot in advertising that I paid them for the opportunity to drive around on 400 miles of highways. WIN-Win!!!!

Great staff, I go here all the time, they need to have more in stock. You can always find someone that can help you find something.

Awesome, the gentleman associate at the door, Alex, and the helpful lady at the counter my apologies didnt get her name, are very courteous and kind. They greatest us and wished a great day at departure. Thank you

People are super nice n helpful here.

Helpful staff. Clean store

I am completely disappointed with Home Depot service(. I heard their company to build my patio. I waste over a month for them to come over and have a measurement. The prices on their border is complete Trick! 3500 patio turns me 20.000$ )) . I have a very small space to put my patio and they charge me 20,000.. they are insane. Be careful with their service!!!

I shop here a lot. The app is very useful to find things. Would be 5 stars but i wasnt greeted by any employees that passed me. I know that they are all busy but it would be nice to be acknowledged. Times are changing. Thankful for apps

Thought I had the wrong water filter. Staff helped me figure out it was the right one after all.

Bad. Just bad. Stood in the back for over an hour waiting on some help with cabinets. Had other associates page someone for help a few times. Then I called the store and asked for a manager. When I explained where I was and what I needed, asking if there was someone working the department I was told yea “she” should be back there and he would try to call her. 30 minutes later still nothing. I called the store back and got the manager. Straight up said he didn’t tell me that. Zero help. No apology. No concern that I just wasted a good portion of my night standing there. Store # 0540 North Richland hills. 3/9/21 6pm ish.

I give this Home Depot 5 ⭐Great customer service, Everytime I go in and I cant find what Im looking for a store associatewill help look for it

If I could give zero stars I would. This store is limited on staff. Every time I go I have a hard time finding someone.Now lets get to the appliances department...I know its not this stores fault but the customer service for the appliance department needs to be better trained. Not only was I not informed of when my delivery would be there, but it was installed incorrectly. When I called to see if someone could come back by to install correctly (since I bought a GAS RANGE STOVE) for my safety, I was transferred three times. Got to the call center who told me they were too busy taking other callers and could not call the deliver people for me, I would have to call for myself. I asked to speak to a manager and was told that this wasnt their problem, there is not a manager to transfer you too and HUNG UP the phone in my face. Called back and was told the fastest someone could come was Tuesday. Literally four days after delivery, meaning I would be out of the return period and which also would mean I would be in a house with a stove leaking GAS for four days!!! Or without a stove to be able to cook for my two year old child, husband and my self on for FOUR days. This is so unacceptable. I am so disappointed in this company over all. How they handled such a simple thing is infuriating. Never thought it would be so hard to get the service I PAID FOR to be performed. I know I am just one buyer to a company who sells to millions, but think of the hundred people they install things incorrectly and the danger they put innocent peoples lives in.

Illyanna (sry if i messed up the spelling) in the paint dept. has gone above & beyond to help me find the right paint match multiple times!! thank you!!

The paint department did a good job.

Walk by here almost every day. Thrust is where I always be when we get our own place

This is an oooold HD. Very outdated, limited stock on most everything. Their garden center is pretty good but thats about it.

Home Depot is a must in my line of work and they always do a great job at pro desk of taking care of their customers

The Home Depot has always had exactly what I was looking for.

Waited for over 45 minutes for someone to help me on aisle 8 after having someone paged 3 different times.Ridiculous. No one ever showed and I just grabbed what I thought would work. It didnt and I had to make a 2nd trip back to get a refund. Wont be back to this one.

We received great service at this location. The staff were all very friendly and helpful.

Home depots are usually full of helpful people. I always give other home depot locations 5 stars. However this location is lacking personal. I waited for 30 mins for an electrical person to show up after they paged someone. I gave up and just asked a customer there that happened to be an electrician.

The NRH Kitchen Design Department is much smaller in square footage than the Southlake one, but it has TWO designers. The kitchen designer at Southlake left the company in the middle of my design, so I am trying to finish it at NRH. Melissa has been wonderful at picking up the pieces and the process.

The staff went above and beyond to make sure I left with the Bleach foam cleaner I sought after. They climbed ladders and even had to open 3 boxes but mission accomplished! It was a bright spot in these dim times. Grateful.

Placed order at 1pm and throughout the day i didnt receive any updates on my order so i got in contact with Roxanne and she said someone was working on my order it will be ready soon. Still no updates so i drive up there at 8pm and spoke to a cashier and they hadnt even bothered to look for my order in the 7 hours since i placed it. She calls someone over the phones to go pick the order and tells me they only have one out of the 2 items i ordered and the item they did have wasnt the color i had ordered. Cashier canceled my order and gave Me a refund but of course not going to receive it till 2 to 3 business days so now Im out $500. Maybe if they had looked for my order sooner they would of noticed that they were out of stock.

Unfortunately I didn’t get the name of the gentleman that helped my husband load some boards he was extremely that was very nice after he helped us I saw him helping someone else. It’s sad to say but I’m not used to seeing this anymore but it’s awesome to see it here :)

Always a fun good time shopping to improve the homefront

Cant get any help over the phone on a part. no one answers when they did they pressed bottons and hung up. Going to Lows

This is the BEST Home Depot I’ve ever been in. Taylor, the manager, greeted me at the front door and was quick to offer me assistance. He helped me navigate multiple things I was needing (but unsure of), and Stevie checked me out. She was so sweet and I am so incredibly impressed by the customer service at this location. It will be our go to for all home-related needs.

Clean, check out running smooth, has d what I needed.

HELPERS ALEX AND STETSON MADE OUR VISIT QUITE LOVELY, FROM SERVICE WITH A SMILE (BEHIND THEIR MASK), A VERY HELPFUL ATTITUDE, STAYED WITH US ALL THE WAY TO OUR TRUCK, PUTTING OUR PURCHASES IN OUR TRUCK! OUR BEAUTIFUL CASHIER, JACQUELINE, WAS SO PROFESSIONAL, NOTICED MY MILITARY ISSUED CARD, AND IN DOING SO ASKED ME IF I WOULD LIKE TO HAVE THE MILITARY DISCOUNT!!!!!!! HOW WONDERFUL SHE MADE ME FEEL! MY DEAR SWEET HUBBY SERVED AF 22YRS, MY SON IS RETIRED MARINE CORPS AND OUR GRANDSON IS BEING DEPLOYED NEXT MONTH TO AFGHANISTAN, SERVING THE U.S. ARMY!!! THANK YOU! HOME DEPOT, FOR HIRING AND TRAINING WILLING TO SERVE THEIR PUBLIC AS WELL!

Home depot great place and ok service. Ive only been to lowes once so I cant speak on which one is better but Ive gone here for my whole life almost for all my needs

Usually get anything I need. Didnt have it this time even though the website said they did. 😩

My son spoke with a lady about renting a cleaning machine. She told him they accepted Visa.When he arrived to rent the machine, the same lady very rudely told him that they didnt accept prepaid Visa (he was waiting on his new Visa card in the mail due to his old one was having problems with the strip).He told her that he wouldnt have come if she had told him they didnt accept prepaid cards due to him having some car problems.Her very RUDE reply, well, I cant help it if you have a rundown car.He reported this to a manager.My son said he didnt know if the manager was tired, didnt care or had other complaints on this rude lady.The manager said he would talk to her, but NEVER apologized.Also, my son has been cheated out of so many points.We used to do all our business from this North Richland Hills store when we had our home repair/remodeling business.This store WILL NOT get any more of our business until attitudes and customer service changes.

Just got my Lifeproof vinyl from this Home Depot and absolutely love it! The whole process was very smooth and props to the staff there. Kisha was very professional and super helpful, she was a big factor in me choosing Home Depot for home flooring project! The contractor that The Home Depot partners with was also very professional and the whole installation process for 700+ sf took less than 4 hours! I recommend to anyone who wants a hassle free floor installation.

Do not buy plants here. Over the past several year I have been buying all my cacti and succulents and they all does of root rot. They put their plants in too small I’ve containers where their roots are all knotted and then they over water.

Really great location and very friendly staff. Michael and flooring was really really helpful

I could browse around this place for hours. There have been very few times I have not found what I went in for.

Ever tried to get a key made here? When I do it seems to take 10-15 minutes to find someone to make the key... And I have learned to ask the service desk to send someone to keys...never helps... maybe make getting a key made a Do it Yourself key machine, it is the Do it Yourself Warehouse!

Talk about ignorant employees! I asked for help on aisle 3 several times and nobody came to help me !!! Instead employees where just on their cell phones . Will definitely stick to Lowe’s instead !

This is my go-to place for my garden. Susie, in the garden area, is always helpful & friendly. Employees inside the store are helpful as well taking you to the idem you need. Not just telling you where it is.

I went in thinking I would have to buy a new air compressor. Ted was there and helped me out helping me find a $5 solution that worked perfect. I never felt rushed, even though I know I interrupted him working. He was friendly and extremely knowledgeable. Thank you Ted.

Had everything I needed

We all know we only go to the Depot because hardly any competition exist for them.. apparently H Depot knows that as well. Not a single check out is staffed as customers are expected to stand in line 30 yards long so you can check out yourself.

NRH Store rocks! Swarmed by helpful associates. Walked out the door with my new washer in minutes.

They have everything you need. We love it going there.

Well stocked store.

I go to Home Depot once or twice a month regularly. Last visit I was disappointed. They had maybe 10 planters. They have plants and dirt but nothing to replant them in. I do Not consider planters a seasonal item. They need to correct this problem. Why buy plants if theres nothing being sold to replant in?

Always have what I need and always helpful...

Dont know what to say about it there are loss pervention following me around getting in my way when I was trying to shop so the security is doing a great job or are they

Ron head tech ; did a great in forming me on my chain saw that needparts and a possible ETA being ready .

As a pro contractor in-and-out service great staff! Even to all rental has extremely knowledgeable representatives that care about your time as a consumer and contractor! Great job guys keep it up

This location has too many unhelpful employees. I watched 4 associates work on setting up a display in the center isle, without acknowledgement of anyone nearby. It reminded me of the old jokes about how many it takes to screw in a light bulb. Absolutely rediculous the sheer lack of help, support, or even a general nod of being present. Ill be taking my business elsewhere in the future.

Their website is really good at directing to the specific Aisle. FW RW means Front Wall and Rear Wall.

Great customer service.

Had to wait until someone with a fork lift stocked fence pickets. After asking twice finally someone came to help us.

Mark Bruce here at the Home Depot was an amazing help! I’m not really too good with tools and those such a thing and he help me out knowing that he had other things to do during the day. Definitely a Gem & a professional y’all should definitely never let go

Resourceful employees here that are willing to help. Thank you.

Great selection on plants. Nice price!

Debbie was very helpful with my purchase. Always smiling.

Just passing through taking pics

Got brown mulch in a pinch to finish a job, very helpful

We rented a piece of equipment right before store closing and told to bring it back in the morning. We discovered something wrong with it but couldn’t exchange due to the time. In the morning when we brought it back to exchange, we were told there’s nothing wrong with it and if we want another 4 hour rental we have to pay for it. We were also asked if we paid for damage protection? No, why do we need damage protection? In getting nowhere with the cashier we asked for a manager. The manager then decides to side with the cashier and also got charged for the damage. My husband rightfully got upset as, not only did we not get done what needed to be done due to the equipment not working correctly but, now we’re also being charged for damage!!! After several calls to corporate who claims they can not override the managers decision who stands by his decision because he’s choosing to take the situation personally instead of professionally because my husband got upset. Who wouldn’t be upset? Not only did we pay for a 4 hour rental but got charged an extra $75 for damage that previously existed because the managers ego was bruised.

I signed up for credit card on an offer for me a percentage off of one of my payments they accepted my application and gave me $4,000 credit limit Ive used them several times the last couple months with no problems I recommend them highway even though I never got my discount on any of them purchases

This is a very well stocked home Depot. They had everything I needed but the place is kind of a pain in the rear. Every aisle every item you want or want to look at is locked up due to shoplifters. So if you need small items have patience youre going to need an associate.

Employee was very helpful helping me find what I needed

As expected. Never can get assistance when needed!

Curbside service is less than desirable. Waited a ridiculous amount of time, had to flag down an associate in the parking lot to get service.

Cant be any better, I took my wife to rent a fan, and the person at the service desk was very good and courteous with us

The sale man was very helpful