I recently visited the Verizon store in Richmond Hill and want to commend Alana for her kindness and willingness to assist me. She was one of four associates in the store but the only one who offered to help me. She introduced herself and asked about my day. Alana demonstrated professionalism and proved she genuinely cares about the customer. Verizon, shes a keeper. Please acknowledge, praise, and reward her because she truly represents your company well.

Came in to transfer phone,Ed took the necessary time to explain the new promo. While listening I was was really just wanting to complete transaction and leave. He totally had me trusting and listening to what my options were. Thank goodness I encountered him instead of someone looking to make a dollar. You would be lucky to have everyone in your company trained by him. Great job Ed.

Came in to get a problem fixed with my phone. He was amazing very polite very helpful. This is the 1st time I have been in a Verizon store and actually got help. He answered all my questions!! You can really tell he loves his job and loves to help others. He took customer service to a new level!! The reps at any retail store should take note from him. He makes you feel like you have been friends forever. He asked all the right question and was not Pushy about anything.. well only deal with him for now on..

DENISE IS A SAINT! i have never had more confidence in a sales person for any carrier. she was beyond passionate about making sure we got the best possible deal; regardless of the time it took. she even stayed past her scheduled shift time to make sure that our account was correct with our trade ins and promotional credits. she’s a complete superstar! ask for denise if you want supreme service!

I had an excellent sales person service person at this store his name was ed. I came into the store to just get my ringtones checked out. Found out that my phone was very very old. Lets put it this way, he was amazing help me out Made me feel like a person and not a paycheck.. Anytime you go to the Verizon store ask for Ed. He will do you right!! Thank you

Mr. Ed was super helpful, he met us at the door and answered all our questions. He got our phone cases and figured out how to help with all our technical difficulties. He was also very knowledgeable about all the different Apple products.

Ed was very helpful today while I was buying my son a new phone. He explained the promotions and the warranty very well. He was friendly and very knowledgeable of his products. Thank you, Ed!

I was on the phone with customer service for over 4 hours and was transferred from one representative to another. All I needed was help setting up my home phone. I was finally told to go to a store and they could give me a new sim card. I was greeted at the door and got help right away. just a few minutes Ed was able to fix my issue and also got me a newer nicer phone. I live right around the corner and will see him for now on for any of my Verizon business.

I came in to upgrade after my phone was stolen. I had been told at another store that it really wouldnt benefit me so I paid $$ for insurance replacement that I could have saved had I met Ed Vista first!!! I upgraded and got a new tablet, saved money on the products plus my monthly bill and received invaluable info/technical knowledge that I needed so,so much!!! Thank you so very much, this was the best Verizon experience Ive had in YEARS!!

Came in with a non working phone. The salesman was a great help. Walked me through the whole process. So Im very happy with the serviceThanks.

I want to thank yall for employing Brianna at your store in Richmond hill Georgia. Her smile, her dispostion and courtesy is terrific and I highly recommend everyone to see her. She did a fantastic job. Billy.

Had an issue with phone where could not dial out. Took it to Verizon store in Richmond Hill and was helped by Ed Vista. Took care of the problem promptly and professionally. Good customer service and highly recommended. Thanks

Ed made my wait entertaining and the time pass with ease and laughs. I might even upgrade my other 2 iPhones when it’s all said and done. I will come back and see him for it.

I was greeted on my walk into the store. Ed was a greatest sales main I could have had I needed a new case and screen cover for my iPhone 11 he told me I could save 700 on a new phone and even though I didn’t want it he still cleaned my phone and put on the glass for me thanks Ed I will come back and see him at this store

I want to thank Ed for being so helpful and professional. Good luck in business. Surprised that he still not a supervisor at the location

He is awesome and got me with his wit and charm! Nice guy!

I came in to exchange a phone and Jesse made it so easy. He was courteous and kind and very knowledgeable about phones and products. Something that could have been tedious was effortless.

Chris is very knowledgeable and helpful when it comes to picking out and setting up new phones!

Came in to get new phones. Ed was very nice and accommodating.

Great Verizon store,great price and alot of deals,go see Josh Strickland

Gotta hot spot! Its working. Thanks for all your help.

Trey was the most helpful employee that me and my husband have ever experienced.

I love Verizon! Trey Burke is always able to make my shopping experience a great one!

Chris Chris was a great help. Thank you so much.

Ed is amazing salesman with great personality. He made sure I was well taken care of for my son. He didn’t just throw me into any sale and broke down prices before I even paid. Now my son has updated to 12 pro max. Everyone go see him he will definitely take care of you. Thanks again ed

I came to the store to get back onto Android and Ed greeted me at the door and walked me through the process politely and with a fun character so I actually enjoyed the experience. If this guy does not get commission or bonuses, he should get a better sales job with another company.

Shout to OShay! Excellent customer from an excellent sales rep! Great job!

Daniel Fordham was my sales guy and he was amazing. I traded up for the new iPhone and after sending it off I was told that it was never returned. I reached out to him and he stayed on top of it until he found a solution. I’ve never had a bad experience at this location and Daniel went above and beyond what I would expect.

Ed did an great job figuring out what was going on with my phone. It had been deleting random things and I couldnt use it the same as before. He figured out what was wrong and helped me save money on a new one.

Ed Did a wonderful taking care of getting set up on the new phone. Very good service.

Chris was very professional and knowledgeable.He helped set everything up and and answered all my questions. Great experience!!!

Ed was very helpful! Super efficent had me taken care of and out as soon as possible! He was very knowledgeable about my issue and even helped me to understand what was going on. He was super awesome!

Trey was awesome! Appreciate his help a lot with the problem I was having with my Apple watch. Very kind and professional!

Ed was very helpful setting up my new phone. Understood my wants and was not pushy over extras like many sales people.

A true 5 star experience !!! O-Shay was the best! Very patient and extremely helpful! A true gem at the Verizon store!

Jacob was able to help me in a fast an steady pace. Was able to hook me up with a great phone and definitely rate him 5 stars for customer service

I went by the store today based on a call to the store last night that they would be able to assist me.I ordered a phone online from Verizon and it was not what I wanted. I was told by Verizon online that I could go to a local store. I then called first to confirm they could.I arrived today and they were Busy so I asked the young lady at the front desk near the door when was the best time to come back she stayed in a high voice I’m almost done. So I decided to wait. She then asked if she could help me. I pulled the phone out of the box that Verizon shipped me and went to explain to her what the problem was. She then informed me in a high tone voice, sorry you need to ship it back we can’t help you here. And I explain to her someone told me they could help me here. She didn’t want to hear what I had to say. She told me it had been a long busy day and she had not had breakfast and she was tired because they had been busy. Sorry, I’m a Verizon paying customer that if not for customers you wouldn’t have a job! This was at 1pm during the. Not a nice experience at all!

Trey is awesome! He answered all of my questions, and resolved the several issues that I brought to him.He is a true professional, and is a great credit to Verizon.

Ed was excellent help and provided premier customer service. He set up the phone really fast . Ed also answered every question I had and showed me how to change my number over fromstraight talk.

Ed: I had a white streak on my phone and he got me a better phone to work with. He was very nice. We were able to upgrade using a promotion through Moto Moto giving me a 300 buy out. Thank you. Also he was funny. :)

Ed is awesome. Answered all my questions and guided me to the right device for me. Im only dealing with him from here on!

Chris did a great job getting us set up as quickly as possible

Ed was amazing and very helpful. He was fast with everything.

Ed,Super helpful today. I came in with voicemail issues and he got on the phone with customer service to solve the problem. I also received info on an upgrade In detail I will be doing soon!Thanks so much!

Ed was Very helpful and knowledgeable. He answered all my questions and advised me in a friendly and relatable way. Thank you so much!! 10 for customer service :)

Ed was an amazing!! He very knowledgeable and helped to looked over my account to ensure I’m saving money and helped with getting my upgraded IPhone and Apple Watch!! I will definitely be doing business with him again!!

Chris was so amazing. He answered all my many questions.

Ed was very helpful in assisting and switching to new phones. He was so dedicated to his job that he came in on his day off and did a remarkable job.

Ed was cool. I would really recommend him. If you need a new phone, then come right to him.

Great young lady with great service.

Ed was extremely helpful! Very knowledgeable and efficient. He had everything ready to go when I arrived and got my new phone set up in under an hour.

Ed did an amzing job helping me figure out the issues I had with my phone.

Girl was very helpful.

Ed was super helpful and very informational. He was able to answer any question I had related to my situation. I’d definitely recommend him considering he’s information, friendly and very interpersonal!

Eriq was very professional, friendly, and efficient. It was a pleasure to work with him!

Ed was great, very helpful and informative. Made upgrading my phone fast and easy. Thanks

Ed was very helpful..He worked with me to find the Perfect phone.. I will recommend him to anyone looking for a phone for the 1st time.... Hes awesome guy and Im very happy that he was my salesman..

Ed was a big help to me with understanding my new phone.

Ed was so so patient and really took the time to explain everything to me. He was wonderful!!

Ed handled the set up of my new iPad flawlessly! As a new apple product owner I needed the help! Appreciate everything!

I had the most amazing experience on yesterday at this store! The sales Rep O-Shay went above and beyond for my family. We had and issue earlier in the day where my phone dropped and went out in a sudden panic I had to get my phone replace ASAP when I called I was greeted over the phone by this amazing guy his phone etiquette and manners is what first got me normally you get people who are ready to get you off the phone and move on to the next customer but he did not do that he was very patient with me and took his time to get the exact phone I wanted. Once I arrived to the store he greeted me and completed the sale it was so smooth and fast I knew exactly what I was getting and understood everything I was getting into with my contract. This young man is the true definition of Excellent customer service if I could give 100 stars I would! thanks Verizon and THANK YOU O-SHAY G.

Ed did great putting on my screen protector.

Ed was a super rockstar! 4 new phones all switched over and activated and he makes it all look effortless! Come to Verizon!!

Zach U. was extremely helpful. And I was a difficult customer. He explained everything, made the decision to buy the phone easy. I appreciate his suggestions and politeness. A great asset to Verizon sells.

Michael Johnson was very helpful and helped me swap over my insurance phone and get all my info from one to the other. He didnt care if i was buying anything and he treated me as if i was buying the entire store i loved my visit thank your Mr Michael.

Trey was very helpful and made it easy to upgrade my phone.

Ed~ He gave Fantastic Service and is also a Great Guy! He took the time to painstakingly explain everything to me in detail. Asked me questions and then responded by adding several updates which will assist me greatly! Not only is he a great sales person, but now someone whom I know has my best interest at heart! Will also be referring business to him in the future!

Ed did an amazing job helping us transfer our numbers around on different accounts and showing us our upgrade options.

Ed was very helpful and patient, especially since half of the family didn’t remember our Apple passwords! Thanks Ed!

Liars and scqm artist just looking to seell you something and then not stand behind there word

Ed did a great job today. Thank you so much.

I went to try to inquire about a Mifi hotspot that I was told by sales on the phone would cost me $79 plus monthly service. When I got in the store I explained to the saleswoman exactly what I had explained to the salesman on the phone. She told me she was going to be totally transparent with me that what I was looking into was definitely not going to work for my childrens virtual learning and I would be wasting my money and time and that also it would not be $79 it would be closer $350 give or take. Needless to say I thanked her for her time and walked out. I only need the service for a little over a week. So, I ended up borrowing a Mifi box from a family friend and paid her $70 monthly bill for them to do their Zoom, itLearning, etc. on for the time being. After talking to several people Ive been told the store is definitely not helpful for those who only want temporary or prepaid service, which is a shame considering its all their name.😕

Had a very good experience today with salesperson

Ed is absolutely amazing! Super helpful and wonderful to work with!

Ed was very helpful and friendly. Eager to do his job.

Ed was extremely helpful in the purchase of my new iPhone 11. He took the time to explain the upgrade process and ensured that I had all of the necessary accessories needed for my new phone. Ed was pleasant to work with and had excellent customer service skills.

If I could give this store a zero I would. They tell you one thing when trying to get a sale, and when they make the sale they change what they say. Will not be returning ever again.

Ed was very professional and took the time and explain what I was getting and how to optimize this phone.We will be requested Ed when we go to Verizon.

Ed Our agent was very helpful and professional with my upgrade

Trey was great to work with. Good experience.

Trey provided excellent service. Great product knowledge. I had a great experience.

I spent 25 min at the store today and I was told just to wait and then nothing besides one salesman who took a brake, one busy with a customer and the last one just talking and talking with two ladies, it was very unpleasant just to be there as a customer while being ignored.

Ed was amazing, his customer service skills were exceptional he went above and beyond. He answered all of our questions and concerns making sure we understood everything. We came in a week ago and we were interested in purchasing new phones and a tablet. Ed told us about a promotional offer Verizon was having and we couldnt turn it down. He assured us that we were making the best choice by switching to Verizon. We got everything we wanted and more. We will definitely recommend Ed to our friends and family. Thanks Ed and Verizon

Antoinette was incredibly helpful with my transaction today! She greeted me as soon as I walked in and set me up with a great upgrade to replace my old device. She answered all my questions and I was out the door with my new phone quicker than I’ve ever been helped. I never felt rushed and I appreciate the time she took to help me! This was the best Verizon experience I’ve ever had! Thank you!

Micheal was excellent and helped me in everyday, even showed me new things about my new Note 20 Ultra. Very happy!

Ed was great and helped me really quickly today!

Ed was extremely helpful with getting my new iPhone 12

HANDS DOWN THE BEST CUSTOMER SERVICE IVE EVER WITNESSED!! Ya know something told me to stop here for my next phone. LOOK FOR HEATHER. Luckily, I didnt have to. She found me, She asked me; what are the main things that youre looking for in a phone? And after telling her, she narrowed it down to the most perfect device I could ever ask for! She went into detail like Ive never saw before. She helped me with every aspect that I needed help with! VERY DOWN TO EARTH, she told me all about my new plan and what it is, no sugar-coating necessary. Not To mention she was cool as a fan in an icebox!! 10/10 WOULD RECOMMEND

Trey was very helpful! I came in to get my Google account password reset, he knew how to do it immediately. Thank you so much for the help! Ill be back if I need any more help!

Antoinette did a phenomenal job helping me and my husband. We had a lot of questions and changes to make and she was very patient and knowledgeable. Great customer service!

Trey did a great job of hooking me up with 2 new phones and a tablet. He took care of the entire setup and everything went smoothly. Great customer service too. Thanks

Ed was very professional and honest with what phone would be a good fit for my budget! He also had a positive attitude and was quick to address my needs. He knows his stuff and I recommend going to see him!!

Super easy to get in and out of!! Brian was super nice/professional and very helpful! Definitely recommend asking for him if he’s there when you go!

Taylor was great her personality is one of a kind and she is very knowledgeable about the product she is selling And explains the bill and what to expect wonderfully

Was fast talked,, felt scammed. Went back up to try and understand why my bill was $100 more than what I was told it be. Was told it was a misunderstanding on my part and a miscommunication on the salesman part. No,it was an OMISSION on the salesman part

Ed was great and he is an asset to your company

Trey was a big help for my new phone. My old phone died and had to start over. He spent a tremendous amount of time with me explaining the particulars. Great job.

Ed was really helpful, and made the process really easy!

Ed was very helpful with Getty my phone on

Ed is great! I had several issues with my account. He went out of his way to help me. Excellent customer service. Purchased a new phone and he helped me with my Apple Watch. I’ve been a customer for 17 years and Ed is my new go to guy at Verizon.