Jason was great work with. I recommend him and Drive Time. He got my wife and I in and out in a good time with the car that we wanted.

Because of Colt... It was a fantastic experience! I recommend this location. He is extremely knowledgeable of all vehicles and will provide great comparison.

It was my first time buying a car and colt was very Friendly. He took his time getting me the best deals he could find. Walked me through the process making it fun and easy. Left the dealership very happy with my purchase.

Colt was very helpful and was able to answer all my questions.

My experience was very professional but friendly and with my credit I was approved easy down payment and the monthly payments included my 4 to 5 warranty for a car no where else was it that easy so it is my best choice.

Great prices, thanks so much! It isn’t a Ferrari yet, but this will do!

!!!!!!!!!!!!BUYER BEWARE!!!!!!!!!!BUYER BEWARE!!!!!!!!!!!!!!PAY ATTENTION TO THE BAD REVIEWS BECAUSE THEY ARE JUSTIFIED & REAL!!!!!!I bought a 2013 Chevy Sonic that had 29,600 something miles on it. The car shook and after having the car for TWO weeks the check engine light came on. The car has been in the shop three times and I have to take it back this week. I’ve read some of the responses to the negative reviews and the companies claim that the vehicle is inspected prior to being placed on the lot is a lie. I put down $6,000.00 cash on this headache of a car and I regret it. This company knows what it’s doing when giving the short 30 day 1,500 mile warranty. It’s terrible they would take advantage of struggling people who are forced to use their overpriced service to get around. The consumer is being taken advantage of and it is not ok. DO NOT TRUST THIS COMPANY, they are more interested in making a sale than the well-being of their customers. I’m praying this fourth trip to the shop will resolve all my issues. The only benefit I have received from this company is the motivation to fix my credit so I can work with a more reputable company in the future.

Was quoted $179 down and $200 monthly over the phone, then was offered $1000 down and $450 a month in person. i dont know who they think they are but im not playing. 99% of residents in the area re not rich and every penny counts so accept that before you offer a deal on a car - which i need to go to work so i can survive, cause my current car is now dead. thanks for making me spend $70 in lyft fees to get to richmond on a quote that was a lie.

Charly was cool. Very down to earth and didnt rush me into buying a car. Gave me a few financial tips as well. I left with a 2017 Hyundai Elantra. I am satisfied.

I have been to multiple dealerships trying to buy a car. This was the only car place that was professional and approved me for a car loan. I was SO EXCITED that I finally was able to drive off with the vehicle I actually wanted. I left off the lot with a 3rd row seat SUV. Shout out to the Mechanicsville Turnpike staff. I really appreciate your help! I recommend this location for sure.

I brought my car in February and its already having issues... In a week my headlight went out and then my heat/ac went out I didnt do the extended warranty because the fact I was already close to 100000 miles which in return would have added 3 more years to my contract. While there buying my vehicle I had to ask them to wash my car.... Come on...

This dealer sells death traps! DONT BUY!!! Having had my car since 10/19, nothing buy major problems. I am afraid to drive. The store is aware of my tire issues, they suggested that I wreck my car to claim gap insurance... COME ON! Im convince they are trying to kill me!!!! SHUT THEM DOWN!!!!!

The customer service was great when I was in store but a few days later I noticed that a scraping sound in my front tires. I was told to contact the warranty company to find a place in order to get the car looked at. When I got an appointment I was told that there was a problem with both the front & back axles in which they we going to be covering but when I asked about just swapping out my vehicle for one that is reliable I was denied since it was over 5 days. But they state that they inspect the vehicle through a 113pt check and state inspection checking axles and etc. so how could it had passed either with problems with both axles.

Worked with Colt Miller at the Mechanicsville location and I couldn’t have asked for a better salesman. He was patient, understanding and took his time to make sure I was comfortable with each step of the process. Colt was extremely kind and pleasant to work with and I would definitely return again to purchase my next vehicle with him.

The sales associates were very helpful

Charly was really BOMB! Not only does he sale you a vehicle, he teaches you about the car along with the importance of the mileage and everything you need to know when it comes to purchasing a vehicle. Very polite and professional. I would definitely refer him to the next person.

Mr. Colt Miller was amazing. I was there yesterday with my mom and he was just all around great. He had great customer service. He was very helpful and fun. He made our experience really easy.

Charly helped my mom and i get a car in record time. He was amazing and aided us with every question we had. Ask for Charly if you plan on coming here for a car

Had an amazing experience at this location. Colt was absolutely amazing and helped me SO much. I have ZERO credit and walked out with a 2017 vehicle with 40k miles. He helped me so so much through the whole process and even helped me get my insurance cut in half on the price which is not even in his job description or any benefit to him at all. Such a wonderful experience. HIGHLY recommend if you have no credit or bad credit.

If you looking to buy a vehicle I really recommend this place. The staff is friendly. Speak with either Laura or Nelson they are the best they wont give up on you and will walk you through the whole process. Over all it was a great experience here for first time buyers through a dealership ❤ Way to go Laura and Nelson you all are AWESOME!!!!!!!!

Charly was an amazing salesman, dedicated and knowledgeable. I recommend this dealership 100%, call and ask for Charly.

My friend and I went to buy a car. I was pre approved and so we went their. Briana the sales lady who helped us was the best! My friend left in a 2017 Hyundai Elantra! She loves the car, will recommend to others!

Colt is the most professional, compassionate salesman ever! I imagine he could persuade me to buy anything. We need more Colts in this world! Customer service=A+

If you need a car come in and ask for Lauren she helps you right on the spot. She is very friendly, a wonderful person to talk to and knows how to multitask with talking to her team and also talking to the customers.Come get your car from Lauren she is the best. She just even helps College students.

DriveTime employee Charly made my experience smooth and hassle free. He helped direct me to ultimately making a decision that I will appreciate for years to come by being well informed and very personable. Thanks again for introducing me to the genius way of buying a car.

Colt and Nelson are awesome! If you go here ask for either one of them. They will make sure you’re taking care of!!!!!!! Definitely satisfied and would definitely come back here again.

Charly was very professional. Doesn’t have you waiting long and makes the process so easy! He knows what he’s talking about so listen and take the smarter route. I would highly recommend coming here for a car

Awesome sales person. Colt was very sweet. Knew hos job well. Thanks Colt

They were really great people. Went the extra mile to make it happen. Thanks alot

This is my 2nd car from Drivetime. I only had to come back so soon because my first car was totalled in an accident. Otherwise that car was terrific. I worked with Taryn. Make sure to go see her. I was driving three hours to see and buy a truck on her lot. She had EVERYTHING taken care of for me before I got there. She is awesome. Love my new truck

I’ve been shopping around for a new vehicle for months and I travel a lot for work. Finding time to find the right vehicle definitely had been a huge obstacle. I can’t express the dedication and enthusiasm that I received from Charly from day one. He truly puts a personal touch in making sure you drive off with the car for you. 😁 If you’re in the market for a new car 🚗 go to DriveTime in Mechanicsville and ask for Charly!!!

Charley went beyond customer service. He was great fun to work with. Ps I love my car. Thanks a bunch Charley

Omg I had a wonderful time getting my new car at drive time... I really wanna thank Charlie he was so nice and took his time to go over everything I needed to know about my new car he is the definition of a really good salesman WAY TO GO CHARLIE.

We debating on where to go because we needed a car. Never having gone through a dealership, Laren walked us through the whole process. She was great to work with. Definitely recommend!!! The whole staff was always pleseant and helpful whenever we called or came in.

Charley is the best I can’t say nothing bad bout here charley went beyond to get me in a car he even put my raiders cover on for if u looking for a car go see them at drivetime they rock thank you again charley for your help the whole staff is friendly and amazing I can’t say enough that you

Listen I came in not knowing what I really wanted but from the moment I walked in the door, they were their to take care of any needs I had. I wasn’t sure what kinda car I wanted but micah was amazing he gave me different options, wasn’t pushy and made sure I got all the details and any questions I had answered about the car. I walked out feeling great with a spectacular car from a spectacular salesman... 5 stars ⭐️ I highly recommend you go see him!!! Thanks DriveTime

Charly was awesome!! He was very knowledgeable, listened to what I wanted, & he delivered!! I have no complaints!! Made my experience very pleasant & service was quick!!!

Charly was great. Very patient and helpful when things were getting frustrating. Greatly appreciated.

CHARLY WAS EXCELLENT WORK LOVE THE ATMOSPHERE AND VERY PROFESSIOAL. WILL .BE BACK!

Charly was absolutely amazing to work with during my car buying experience. He was patient, efficient in returning calls and attentive to my needs and wants as a customer. Although, there were other options and locations I could’ve chosen to purchase a vehicle, the overall experience and service I received from Charly was worth the three hour drive to Richmond. I definitely commend his professionalism in an industry where the overall customer buying experience is sometimes overlooked. Kudos to Charly for being a stellar salesman!

I would definitely recommend Charly Kamtchoum at drive time to help you with the purchase of you new car! He was very patient and ready to help and answer any questions I had.

Great customer service, found a car within no time of being there and approved first go around!

Thank you Charly K. Rep at Mech, Va.Drive Time. It was a blessing to have you help me, your care and help in matter goes beyond call of duty. M.Carter. 🙏

Everything was great people sales lady Nelson rocks johna was perfect thanks for all the hard work getting me in my new van Drive time Rocks I will be spreading the word

Drive time is awesome! We had a great sales team help us. Will definitely refer drivetime to friends and family. Friendly atmosphere. We were well taken care of. Edward was very helpful. We told the management that he deserved a weekend getaway with a dodge charger hellcat as a reward.

My experience with the Mechanicsville store was absolutely horrifying. If I could give them zero stars I would. I made a 7:15pm appointment and arrived at 7:15 pm. I was not waited on until 8:15 and the manager Nelson rudely stated that my partner and I decided to walk in right when they’re closing. A store manager? I have no clue how he made it to that position. Him and another sales rep walk passed us for the entire time we were waiting with not as much as a “we’ll be with you as soon as possible”. He then tried to find every excuse not to service me. Came over to “give me bad news” with a smile on his face. I have never been treated so poorly! The only good experience I had at that location was from the sales Rep Colt who had an absolutely amazing personality. I wish I could have given him the sale. The next day I went to the Arch Road location and had an amazing experience and bought a 2016 VW Passat!

Charly Kamtchoum was very pleasant and professional. I came in with an idea of what I wanted and he helped me narrow my choices down with great information on each vehicle. I would definitely recommend him as a sales rep to any and everybody. Thanks again Charly for EVERYTHING!!!!

Superb buying experience!!!!! The Drive Time Mechanicsville staff is friendly, hospitable, and are very knowledgeable about their vehicle stock. They are supreme in what they know and offer in vehicle choice and financing. They are detail oriented in every aspect of your vehicle buying experience, from the moment you walk into the door to the moment you drive away in your new vehicle.

Experience was Amazing took me 2 months before I decided on the Perfect car but they were all very Sweet and continued to help me along the way!!! I’m super Excited on my Purchase!!!

Charley was very attentive and knowledgeable I enjoyed the service he rendered . I would recommend him to others.

Great experience. Theyre nice and are willing to work things out with you in any situation.

Laren and Nelson did a great job they moved heaven and earth to get me into a car!

Ed Reid was very helpful. He was patient and dealt really well with me having to bring my 2 young children with me. He did a great job picking the perfect vehicle for me!!!! I am very satisfied and will definitely recommend him to others as well as your company!!!!

My mother and I just left from drive time. She was approved for 0 down payment. But told her she had to put 12,000 fine on a 22,000 car. I feel she was discriminated against because she is older. Who would put 12,000 on a car when you can buy a car for 12,000. The customer service rep was rude Micah ask why did she want a Benz. Feel like they just told us that cause they didn’t want us to get the car.

I had an incredible experience here at this location. They met every question with exceptional and thorough answers, and were incredibly supportive in helping me find what I was looking for in a vehicle. Thank you Edward Reid, and Emily Rios for making this car-buying experience a pleasant one! You have my recommendation!

I bought a 2010 Chevy Silverado from this drivetime back in January. First, they sold me the truck with a flat tire which costed around $350 to fix. Second, when I bought the truck, Tracey forgot to give me my registration with it. Third, they put the wrong plates on my truck. I was pulled over the other night and the police officer said that my plates were registered to another vehicle. They refuse to help in any way.

I had a great experience with Dexter at Drive Time yesterday. Dexter is a great sales person very friendly and well mannered very presentable . I will all my friends and family to Drive Time when they are in need of an automobile.

Charly and Nelson were amazing got my in a great car at a great price!

Mike Toth, was an awesome person to work with. He was patient and understanding. He automatically introduced himself and we got to work. I was able to walk out with a wonderful vehicle fully insured! I wouldnt have changed my experience at all. Thank you so much drive time!!!

I went with a friend they were attempting to give her a 29.percent interest rate a 9,000 vehicle, in the end she would have paid 27,000 for this vehicle, I told her to run! Total ripoffs,she went to a Dealership! Thats right in fredricksburg va and was giving a substantial better deal from a n actual dealership! And it wasnt no where near 29percent inteterest, stay away from this place! And any other one period!

My experience at drive time was swift and easy. They got me down to a reasonable down payment and a great monthly payment. The service was very good there was always someone who was there to assist in getting a car.

I would highly recommend choosing another dealership to purchase a vehicle. It’s not the sales experience at DriveTime, but when you drive the car off the lot. If you’re unlucky to get a bad vehicle DriveTime will not stand behind it and will look for any reason to deny fixing the vehicle. My grandmother and I purchased a 2015 VW Jetta with 40,000 miles. 2 weeks after driving it off the lot it broke down. Contacted Silver Rock(warranty company) who told me to bring it to their in network mechanic. The mechanic said it was the spark plugs at first, when that didn’t fix the problem he said it was the ignition coil, when that didn’t fix it he said the vehicle needs to be taken to the dealership because an engine from 2015 shouldn’t be giving these kinds of problems. I tell silver rock who insists to bring it to another of their in network shops who kept it for 4 days before saying it needed to go to the dealership since they were unable to find the issue. I paid $300 to the first shop, the 2nd shop felt bad and didn’t charge me. Finally got the car to a VW dealership who said the magnet in the engine was failing. $600 to fix, again silver rock denied the claim saying it was considered maintenance. After arguing with them and DriveTime. DriveTime decided to cover a portion of the cost. Fast forward 4 months and the engine stops working out of the blue. No check engine light, no loud noises. Just stops working. We contact silver rock and they say to bring it to Pep Boys. First they say the car isn’t working cause it doesn’t have gas even though it was towed there with half a tank, then they say it needs a new battery, then they say they don’t know what’s wrong with it. When I go to pay them I notice they left the windows down on the car. It rained for 2 days straight prior, the whole inside was soaked, puddles of water on the seats and floor. So not only did I have to pay $296 but now I have to get the inside taken care of. The car is towed again to the VW dealership. They check it over and determine the timing belt broke and the whole engine needs to be replaced. This is initially covered by silver rock, but they have to send out an inspector to verify the claim. He states that the engine does have to be replaced and it’s covered. When I contact the dealership to see when they’ll begin work I was told I needed to provide oil change receipts. I asked if oil had anything to do with the timing belt breaking and I was told it didn’t. That they weren’t sure why they were asking for oil change receipts. I contact silver rock who tells me they need oil change receipts otherwise they’ll deny the claim. I send them what I have and they say I’m off by one oil change and because of that they won’t honor the claim. They refused to look at the history of issues with the engine. I call the dealership today to find out how much I owe them for a diagnostic. They didn’t charge for a diagnostic but did say the inspector requested a tear down and that cost $426. I contact silver rock who says they won’t pay for it since I had to give them permission to do the tear down. I asked to speak to a supervisor who was able to look at this “inspector” who made no note of getting permission to do this tear down. I haven’t even had the car for 7 months and out of those 7 months the car spent 2 months in the shop getting repaired. The icing on the cake is the mysterious damage that happened to the vehicle. DriveTime claims all of their vehicles are inspected for at least 14 days before going on the lot, during this 14 day inspection they look for damage or anything wrong with the vehicle. This vehicle obviously wasn’t inspected because a couple days later after driving it off their lot I noticed what looked like repaired damage from an accident on the passenger side. The car looks like it was t-boned. Someone did a poor job painting it. I dunno how a professional who’s job it is to find these things not find this. DriveTime had no right selling this car and now we have to let the car get picked up because I don’t have $8,000 for a brand new engine.

Charly was great, I was initially very hesitant and unhappy but after test driving several vehicles charly got me a great car, he was detailed in the entire buying process and stayed late to make sure I was taken care of. 😊

Excellent! ! Brea was very friendly and willing to help me. Her smile and laughter brighten my day! She is amazing and a blessing. She truly cares about people.Justin was also very helpful and friendly with financing. He is a wonderful GM.You have a great team that really cares.

Im updating my previous review. Please see that below. Once receiving the paperwork and payments we realize that we have been seriously done wrong. We were told it was a 29% interest rate and that it would be a $218 payment a month until 2026 I did the math and it seems okay and we signed paperwork digitally without reviewing it which now I know was a huge mistake. But lets be honest how many people actually look at the paperwork and read through it. Please do it for now on!!!!! After taking out $218 for a second time last month we looked at the paperwork to find out why and realized it was a bi-weekly payment and we noticed a finance charge on an $8,500 car is $17,654. How can anyone do this? I cried yesterday when I saw this. I did my young son a disservice by not following through when looking at every single detail. They have his total pay off as $33,000 for a car that cost 8500. Im going to try to attach pictures but dont want to compromise his personal information but if I can I definitely will. I checked with the business business bureau and saw we were not the only ones who have made such a complaint. So after thinking I was setting my son up with his first car through a great company I realize now that I have set my son up for failure and there is no way he can pay this or would pay 33000 for a car thats not even worth 9000. I strongly suggest you stay away from DriveTime and I also strongly suggest you get a printout of anything before you sign it and take the time to read through all the fine print that no one wants to do. We were provided a digital sign pad and was told what we were signing and we did not look at it out of excitement and trying to get out of there . When addressing the issue with the company we have been told that we had a 5-day return option and that we willingly signed the paperwork. I understand however I never thought that a company that appeared so nice and professional would be so dirty and deceitful. taking the time to post this review in the hopes that it saves someone else from this situation that we cannot get out of without filing bankruptcy. So upset with ourselved and equally upset with DriveTime.I took my 18 year old son to DriveTime in Mechanicsville to purchase his very first car. This experience can be a little intimidating and overwhelming for anyone much less a young adult. This location did a great job explaining everything to us, making us feel comfortable as well as had a great selection of cars. We interacted with one of salesperson our entire time there. His name is Charly. I cannot comment on anyone else since I did not interact with them. I highly recommend Charly. If going to DriveTime in Mechanicsville, please ask for him. You will not be disappointed! He cares about you and wants to find the best option for you. In our time with him, we got to know a little bit about him as a person. He is a great guy and I wish him much success. Now, whens the last time you could say that about a car salesman? I mean he did such a great job, that Im taking the time to post this review.

I would highly recommend this Drive Time!! They were amazing from the first phone call through me driving the car off the lot. Dorrell was a fantastic car salesman,He answered all my questions and took his time with me.Customer service is 100% at this location.I already referred a friend here.I absolutely love my new car as well:)

Excellent service! Personable and attentive! I recommend visiting this dealerahip. They will take GREAT care of you! 😊😊😊

The reason I love this place is that I can come here and get what I want. And Lucy is a great facilitator for that. Man she goes to work to make it happen and solves problems. I love her she is so compassionate about what she does. I highly recommend that if you have a problem getting what you need or what you want see LUZ. Mack

I had a great experience at DriveTime. The staff was more than friendly and didnt have any problems answering questions that I asked. The prices are reasonable and they have a pretty good selection of vehicles. I would definitely recommend to anyone that is in search of a vehicle

Charly did a awesome job with helping me finance my new car. I will refer him to my family & friends.

Charly was very professional and got me the best deal in town.

This place is great if you want to lay 22% interest. Check out the math at the bottom of this post. They will say that you HAVE TO put down a down payment. Yet, they will somehow find a way around that when you refuse. Dont give them ANY money until you sign the very last paper. If you do they will pull it from your account instantly. If you change your mind they will offer to void the charge. That sounds like youll get the money right back or maybe not charged, nope. They keep it for a week. As their manager says, thats he cost of doing business. It doesnt matter if your not doing business with them. They will want to add a $4700 plus fee for a drive train warranty. First you dont need it unless your car is more than ten years old, or more than 250k miles, second do you want to pay 22% interest on a warranty you wont use? If you absolutely feel you must have one, their $99 bucks on the Internet. The sales jerk Michael Williams that tried to take my daughter for all she is worth told her one number that suddenly changed when the cashier came over to sign paper work. By double. Dont try to find Michael to figure that out though, hes long gone by the time you see the cashier. Hes not man enough. Because what he will hide former you is the payments may be for X number of months, but youll make two payments a month. What does this mean? A 12k car will cost you $250 twice a month for 97 payments. The math on that is more than $21000 dollars for a $12000 dollar car. Without the added warranty. Add the warranty and your now paying nearly $30000 for a $12000 car. If your credit isnt great, there are dealers that will work with you. These guys will just rape you and laugh as you walk away. Thankfully, I didnt let my daughter get caught in their trap.

My Auto Sales experience with Dexter was A1 Class Professional! Everything was done with class, a knowledge if vehicles and good financing services. Very Well Done ! Thx.

Dorrell was knowledgeable and understanding. He knew what he was talking about and took his time. Provided great customer service, and a all around good guy. Great asset to have at Drive Time.

Akin went all out for me in the car buying process. I appreciate all he did to get me in a vehicle today. Thanks again!!!

Micah Long was very helpful and very down to earth. He made sure everything was in order and me the experience very pleasurable. I will be back to buy another car from him.

Charly was awesome he is the reason I brought the car

My salesman Michael was awesome..... this is car number 6....and he walked me right on through the process...... they are awesome never had a problem with any car I have brought from them..... thanks again.....

Robert Ahren was very professional, friendly and personable. He was very patient as I asked questions. He was very thorough and methodical. My experience was quick and painless. I will definitely recommend them.

Tracey Townes was terrific! Helped me as much as possible

Most wonderful car buying experience Ive ever had. I have had plenty of chances in a variety of states to purchase new and used vehicles and this was by FAR the most wonderful experience! The salesman was professional and awesome and the amount of high end customer service they provided to me made my whole expeirence of losing my previous car in an accident become an actual wonderful though devastating experience.

Ed Reid was awesome!!! This is our second time purchasing a vehicle from drivetime and both times the staff has been awesome. Ed also personally washed our vehicle for us before we took it home!!! Daisy is also amazing she has great customer service!!! 5 stars all the way

I worked with Tracy. He was very professional and was very helpful in getting me my first car in several years. I definitely recommend!

Great experience! Highly recommended

Would like to give thanks to the hard work DriveTime provided me and my fiance! We not only got in the car we wanted they gave us no problems with the five day exchange. Im not sure if it was policy or a great example of kindness when Brea Gaines made it easy, simple, and fun picking out my second car in 5 days.THANKS GUYS,TIM

I can say they did a good job. Dorrell Myers was the best he made sure we got into a good car. He even went the extra mile and help find insurance for it.

I went to DriveTime after talking to a salesman on the phone. I got there did an application and instantly became approved for a vehicle. After a few weeks I was able to drive off with an excellent car and security with warranty. The service was excellent, the sales associates are very nice and helpful.

I had a great experience at Drive Time.If you come here please see Akin. He is awesome :)

I’m very happy and satisfied with my sales person by the name Akin. He was very knowledgeable and worked me through the great car buying experience.

Bought a car two weeks ago, every one inside has great customer service. I worked with Dorrell who was extremely patient and generous with me. Love this company so much . Have not had a bad experience at all.

Nice people.... however who sells cars without a full tank of gas?? You only give customers 1/2 a tank?

Micah Was Amazing And He Deserves A Raise!!! I’m So Glad I Chose DriveTime To Purchase My Car From. My Customer Service Experience Was Great.

Micah hooked me up. Appreciate everything theyve done. Getting into my new truck today.

Micah offered exceptional service and was able to clearly explain all key points regarding my recent purchase of a 2011 jeep renegade.

Awesome agents . Great place to buy a used car from . I highly recommend Drivetime. The def work with you and are very nice and courteous. 😊 Thank you

I purchased a car from this location in July of this year. Before coming all the way to this location (as I am much closer to the location in Prince George’s County, Maryland) I had a terrible experience at the PG Maryland location. The staff there were young males at the time (“Ant” being one of their nick names) who were more interested in flirting with the females who came in than selling a car. Once my mother showed up to help me, their attitudes changed completely. Very rude and impatient because my mom had knowledge on car sells and had questions. I was approved for everything, the only issue was the car that I wanted was at a different location (Mechanicsville, Va). I wanted that car specifically at that time and normally cars are able to be transferred between locations. However they wanted me to buy a car off of their lot and I was not interested. After seeing that I wasn’t interested in a different car, I was treated very poorly. I was also told they’d have to speak with the manager about transferring the car and that they would give me a call once they were able to. I then decided to drive to the Mechanicsville location myself to get the car, since it was such a big issue for the PG, Maryland location. Once I arrived to the Mechanicsville location I was able to speak with someone who was very helpful. I was showed the car that I wanted while I was at the other location. Unfortunately, when I saw this car in person I no longer wanted it. It looked nothing like the pictures. It had scratches, interior issues and dents that weren’t visible in the picture. I was then showed a few other cars and ended up liking one! I made a purchase that day for the car that I was shown and liked. During the paperwork process a lot of things were NOT mentioned. I live in the state of Maryland, which this staff was aware of. I was told part of my downpayment was to go towards my tags,title and registration. I was given paper tags for a month. When it was time to pick up my actual tags, I called the mva (like I was told to by dealer) and was told that I needed to contact the dealer because the necessary paperwork was never sent over. I contacted the dealership and explained to them the paper tags were expiring and it’s time for me to pick up my actual tags. The dealership tells me that my tags should be at the mva. The dealership then extended my paper tags for another month; but now I’m back in the SAME situation!?! It is now September, I bought my car in July! I’m being given the run around. No one knows where my tags are!? Ridiculous. I was told over 10 different stories by the staff at this Mechanicsville location as to what my down payment was actual for and where my tags are. Very unprofessional. Very rude for them to be the ones I JUST purchased a car from?! Disgusting. Get a car from eastern motors or anywhere, but here! They are only worried about getting rid of a car and the commission. Once you’re off their lot they treat you like you never even made a purchase to begin with. -20 stars if possible!

These people are a joke! I came in and was waited on by darnel and while I was there some girls came in and his attention was not on me whatsoever he was flirting with the females and another group of people showed up the he left me at the desk and went outside to talk to the other group about their trade in! Very unprofessional and on top of all that he lost my registration to my current vehicle now I have to go to the dmv and get another one these folks are trash don’t buy nothing from them unless you want a 500$ payment plan on a 10000$ car

I absolutely love doing business with Dexter Johnson from the mechanicsville location. He took his time, even stayed over just to make sure my purchase went by smoothly . I’ll definitely be back to purchase again!!!

Tracey was my Sales Agent at Drive Time and he was phenomenal!! He answered all of my questions, worked with my situation and extremely thorough in the process.. Ask for Tracey he is awesome!! Along with the rest of the Mechanicsville Team!

I came from over 2.5 hours away to get a car with nothing but $1000 in my pocket and a fast fading hope. Not only were the people there beyond helpful, but they got me into the right car with no hassle. If anyone I know is looking for a vehicle, I am definitely sending them to DriveTime