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Apple Door Systems, Inc
2700 Pocoshock Blvd, Richmond, VA 23235, United States
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Apple Door Systems, Inc
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Li
Review №1

Our double garage door spring broke over a weekend and we called Monday morning requesting service to replace the broken spring ASAP and they were able to get to us about 1:30 pm and in about 45 minutes we were back up and working properly. We were very pleased with the service. We would definitely recommend Apple Door Systems to people who own garages.

Vi
Review №2

Apple Door Systems, Inc., was highly professional each step of the way. They sent someone out with a quote and he quickly responded to any and all questions I had. When scheduling, they gave me the date of install and called the day before to remind me. The technician they sent arrived at the time stated, did a great job, and went through everything with me once it was completed.I highly recommend their services.

Bo
Review №3

Bought and installed my replacement garage door openers. I made a couple of mistakes and the openers didnt work properly. Called in the Apple pros and they fixed me up very quickly for a very reasonable service charge. Great guys, quick experienced work. Money well spent.

Do
Review №4

Quick to respond to a request for quote and once a model and scope of work agreed upon, they were able to schedule instal in a matter of weeks.Installer (Ivan) did a wonderful job. Very polite, capable and timely.

Pe
Review №5

Service person (Steve) was punctual and did a nice job on our garage door!

Br
Review №6

Brad did a great job and the price was very affordable This job was all the way out in the northern neck. I could not be more pleased with the work. The door looks great and work was so professional. Makes our 34 year old river house look new again Thanks Apple Door. I am a customer for life.

Wa
Review №7

Visit was for annual checkup. technician was able to come early. No issues noted with our door.. Hope to have a good report next year

Ji
Review №8

Very prompt getting back to me and very reasonable for the the work they provided

Vi
Review №9

Great Experience again…. had the garage door installed originally in 2008, great door and closer system, the closer spring/coil broke. Hence the service call, Apple door arrived next day promptly, replaced the spring, lubricated the track, adjusted the closer belt even added a exterior keypad. It turned a bad situation into only a one day event. Thank you Apple Door….

Je
Review №10

Had an occasion to call Apple Door Systems to fix my garage door that failed on me on a Monday night and couldnt get it closed completely. Called first thing Tuesday and they said they would send first available technician. He showed up around 10:30 after calling with arrival time. Fixed the problem in about 45 minutes tuned everything up and it was business as usual. I would highly recommend them if you need some work done. I have used them in the past to replace a garage door at another home and had the same experience. Great company to do business with and very reasonable.

Ro
Review №11

Apple Doors sent a terrific service man to our house as promised. He repaired and serviced doors quickly and professionally. Price was as quoted. I highly recommend this company.

Mi
Review №12

Great service as usual. We have used Apple Door systems for years. Excellent communication as well. Great job!

Je
Review №13

Apple Door did another outstanding job repairing my broken door. They arrived within 48 hours and tech had broken spring replaced in no time at all. I will only use this company for all my garage door needs. The best😀😀

St
Review №14

Apple was very responsive and came out as quick as they could! And it also cost way less than we anticipated to fix the garage door! Being our first time having to fix the door we couldn’t be happier with the service! Thank you!

Al
Review №15

Our experience with Apple Doors was very professional! The technician came early and did a thorough job with checking our door! He then add a keypad for entry and thought us how to use it! Thanks for doing an excellent job!Althea Burnett-Mitchell

Cr
Review №16

I had Apple replace an old opener that could not be repaired. I worked with Phillip Dann on sales, and Kenny for installation. Everything about the experience was professional and courteous and efficient! Phillip was helpful in giving me clear estimation of the cost and time. The scheduling team got us set up quickly. Kenny was great in arriving on time, getting the job done quickly, was very respectful, and it works great! I would definitely recommend Apple Door!

Mi
Review №17

Another great experience with Apple Door. Haley has always been awesome. I called at 8:35am to report a main spring that broke overnight… we couldn’t open our garage door. It ended up being fixed by 3pm at a great rate and we were back in business. This is why I only use Apple Door… and will only use them for future service and replacements.

di
Review №18

Wonderful customer service; provided all of the pricing and details I needed to make a decision. Kept me informed on my appointment & my installation was flawless. The new opener is SO quiet ! Very pleased.

Ch
Review №19

Great experience start to finish with apple. The estimator / sales individual was smart and courteous. They met the install timeline that was quoted. The install folks did a great job and kept everything clean and were respectful. The price was reasonable compared to some other bonkers quotes we received from competitors. I would purchase from apple again on our next project. Thanks y’all.

B
Review №20

Simple routine maintenance check: look door over to determine that all rubber was not cracked, chain was not loose, door goes up and down and sprayed lubed. Expensive! In my opinion since I use daily door still functioning slow.

Gu
Review №21

I have nothing but good things to say about the construction of the door, the materials used to install & the installer, Robbie. You actually enjoy watching aprofessional craftsman engaged in his trade. Detects a problem before it becomes a problem & resolves it. Tim, the salesman, measurements were as precise as you could get. Excellent job!!6/12/2021: today I had the pleasure of watching John re-adjust the lock on our front entry storm door. From repair to cleanup. All went well. Thank you!!

Su
Review №22

Excellent service. Put a call for service in one day and the next day a representative was ending a job near by and he fixed our problem in a a short while. Very nice and polite!

Te
Review №23

Courteous, professional, and experienced. Installation was flawless. Great quality side door to garage.

Ju
Review №24

From start to finish this was a very smooth experience. Our installation of two replacement entry doors and two storm doors was done a week earlier than scheduled. The installation was done with the utmost respect for our home and John cleaned up everything as he went. He was upfront with us on anything that didnt go as planned and it was rectified before he finished the job. The products were of the quality promised at the point of sale. I would not hesitate to recommend this company to anyone needing either garage doors, entry doors or storm doors.

S
Review №25

Representative was very honest and professional. Accomplished what we needed and didnt try to sell us anything extra.

Sc
Review №26

A great company. Each experience from getting the estimate, to the measurements, and installation was professional and friendly. The door looks beautiful, the door opener is the quietest I’ve ever heard and the Installation team cleaned up afterwards so well you would never know they were there. I recommend Apple Door Systems.

Je
Review №27

Tim, our sales rep, and Brad, our installer, were first rate pros every step of the process. Our new garage door looks awesome! This is a professional, dedicated and committed company - I highly recommend both Tim and Brad. You can trust them to keep their word, and feel secure with them at your home!

Da
Review №28

Apple Doors staff are the very best! From calling to get a cost to a Representative coming to get the details to the guys installing the door! I could not ask for anything more! This company is the real deal and totally professional!

Pa
Review №29

Excellent service, great installation, solid product. Bought a front entryway and patio sliding door. All top notch. Installed in 2 days and works great

La
Review №30

Great customer service, great tech, fair price.

Ro
Review №31

I needed help with my garage door. Very courteous employee came to our house and solved the problem. A very broken and worn out belt. He did not take long and fixed it. Reasonable price too.Thank you Apple!

De
Review №32

Showed up on time and did a fantastic job!

Gi
Review №33

ONE BAD APPLE SPOILS...We bought a garage door and side door from Apple Door for $2,600.00 in October of 2020 in advance of the installation that was completed January 15, 2021.The latch broke in March 2021 and when their technician came out he stated that the garage door panel was installed incorrectly and a new one would have to be ordered.Apple Door left our family and home vulnerable as we could not lock our garage door. It took several appointments that Apple cancelled time and time again. They never replaced the door panel they said was needed and it has taken until the end of June to just get a latch replaced.Very disappointed with the poor service and lack of a simple apology by any member of the Apple Company.

Gl
Review №34

The service was great. He was informative and let me know everything he did and was very professionL and courteous.

Da
Review №35

Excellent Service! I have utilized Apple Doors a few times and always have had a pleasant experience, however the service call that I made last week was by far the best customer experience I have ever had! My door had come off the track (my fault, long story) and was crooked in the doorway. I called Apple and was told they could have someone out in about 2 hours as this was an emergency work in type of call. Got a call back 20 minutes later and was told someone is already on the way! I was very happy! When my technician Kenny arrived, he was by far the best person I have ever encountered in customer service. He was extremely polite and respectful, immediately found the issue and corrected my mistake. I had planned to replace a few things on the door myself that day, Kenny saw the materials and asked me if I would like him to install these pieces. He asked me! I didnt talk him into it. I gladly accepted. He fixed my door, installed the pieces that I was planning to install, checked and greased all the hinges, verified that the track was straight and secured, tested and adjusted the opener... This man checked absolutely everything to ensure my door and opener were working perfectly! Kenny is the perfect model of what any company would want representing them! I work have worked in retail my entire life and this man provided an customer experience like I have never had before!! Nothing against the other gentlemen that installed my opener a few years ago, as that experience was solid as well. I would definitely recommend Apple Doors! Fair prices, on time appointments, and associates that go the extra mile!

Je
Review №36

Quick, efficient service! Answered all of my questions and was right on time. Super pleasant experience. Would definitely recommend the service.

Fr
Review №37

Arrived a day earlier because he was in the area. Did a great job. Pleasant solid guy . Thanks

Gl
Review №38

I have used Apple Door Systems, Inc. for years. I have never been disappointed with their customer service or workmanship. You will not be disappointed with the quality or courtesy from Apple Door.

To
Review №39

Apple Door installed a new entry door in our walk-out basement. The door opening is an odd size due to the age of the home, so the frame had to be completely rebuilt. The new fiberglass door has a nice wood grain texture and we were able to specify door and frame colors. The door handle and deadbolt lock were included and the total cost, while not cheap, was less than a competitors estimate that did not include color stain or hardware. The installers did a great job and we are very happy with the results.

Mi
Review №40

The Apple Door Systems Rep who serviced my door was professional, respectful, and thorough. He listened to my concerns and even went above and beyond to show me how to fix some other Issues. I highly recommend this company

da
Review №41

Totally happy with the prompt response by Apple Door to repair my garage door. Not only did they repair the door but serviced it as well!Arrived early and completed the job promptly and effectively!!! The Technician was knowledgeable, professional and wore a mask!Thank you Apple Door!

Ch
Review №42

Surprisingly, I am extremely dissatisfied with our garage door installation. The job is incomplete and not what I expected for the price we paid. After months of waiting for installation, I was excited about the new door, only to be left with disappointment and work still to be done.

Ch
Review №43

Tech was very knowledgeable and respectful.

Br
Review №44

Great experience with Apple Door. The doors look great and the install was done as scheduled. Their installer Shawn was very detailed and you can tell he takes a lot of pride in what he does! Excellent all the way around.

An
Review №45

Jerry, the technician who installed our new garage doors, could not be any nicer and more competent. He was absolutely efficient with his work and explained things to me in detail. I really enjoyed watching Jerry do his work and chatting with him. Good job, Jerry!

Es
Review №46

The appointment was easy to setup with no long wait time, the technician came and he was very professional. I’m happy with the service I received, the app is fabulous and gives me notification whenever my garage door open or lock. Will definitely recommend... thanks apple door.

Jo
Review №47

The spring on my garage door exploded and my car was stuck in the garage. I called Apple Door and they sent Dallas. Great guy who fixed the problem. Great service. Definitely in my speed dial from now on.

Ab
Review №48

Did a great job of diagnosing the problem with the garage door opener & fixed it for the cost of routine maintenance! Another vendor suggested replacing the opener & various other parts. Very professional, thorough & efficient.

Ro
Review №49

I broke my garage door opener. It should have been adjusted long before it broke. My fault the whole way. Apple responded quick fixed it better than what I had before. Great job.

Wi
Review №50

Service was performed exactly as requested. The technician was professional and thorough.Highly recommend this company.

Li
Review №51

From start to finish everything went well. Communication was good. The installer was very efficient, respectful and pleasant. I would definitely recommend using Apple Doors.

Be
Review №52

We bought an Apple Garage door in 2012.After 9 years the spring broke making it unable to open the garage door.An Apple technician came to our home in a reasonable amount of time.He replaced the spring and tested the door for safety.The technician was courteous, prompt and very knowledgable.I highly recommend Apple Door Systems.

Ba
Review №53

I received awesome service. The technician was very pleasant and he was very experienced. He had my garage door up and running in no time. I am a happy customer,

Jo
Review №54

I replaced my garage door opener’s a couple of years ago and we have Apple Doors come out once a year to double check that they are running smooth and they lubricate the track and the technician was very nice and it only took about 20-30 minutes for both doors. We use our garage doors mostly so we want everything to operate properly. I will have them back next year.

St
Review №55

Our technician was excellent: prompt, thorough, and efficient. He serviced our garage door and made an adjustment to a storm door that was covered under warranty. We were happy with all aspects of this service call.

Ro
Review №56

The gentleman that put my doors up took extra care and didnt look at all rushed. He made me feel involved when I put input to where I wanted things located and he went over proper care of my doors before he left.

Te
Review №57

Small problem, simple fix.Technician arrived on time.Replaced and re-attached weather stripping on door bottom. Assured safety features were functional. All is well.

Ji
Review №58

The serv tech was very good and showed my wife some damage to the garage foor that we werent aware of and he prepared a estimate

Cy
Review №59

The technicians came when they were scheduled, they fixed the door, and they were very pleasant & appropriate. We were very satisfied.

Ja
Review №60

John from Apple Door Systems came out to fix our front door that had all kinds of challenges. I was concerned that they would arrive, adjust a few screws and say we really needed a new door which DID NOT happen. John made several adjustments and addressed the issue. Thank you John and Apple Door Systems!

kh
Review №61

I wish I read all the reviews before contacting them. My garage door spring broke and I called them to have it fixed on Saturday. They gave me the quote for $399 for emergency service which I was ok with since I didn’t want to wait until Monday. Easy right? Wrong. What they didn’t tell you that they don’t carry all spring sizes. The technician showed up couple hours later, took the measurement of the spring size and charged me $255 for the travel fee. What? If they don’t carry all the parts why would they even providing emergency service? At least that need to be communicated ahead with the customer. Who would want to pay someone to come out on Saturday to find out what spring size they have? I saw other reviews on Google and Yelp about it so it definitely not a miscommunication. Anyway, I called them back on Monday and was told that they won’t be able to come back out until the next day and the cost for spring replacement will $299. I definitely stay away from this company in the future.

Ja
Review №62

Efficient, friendly, quality work and cost came in significantly less than quote

Tr
Review №63

Prompt, effective, courteous, professional and efficient! I was thoroughly pleased and would highly recommend Apple 🍎 Door to Everyone !!!

Ma
Review №64

The technician was throughly professional and completed the work satisfactorily.

Am
Review №65

Quick responses and friendly service! Thanks!

Wa
Review №66

Great installation and yearly maintenance service.

Ca
Review №67

The installers did a great job. Doors look great. We definitely would recommend Apple to others.

ch
Review №68

Service was excellent and the technician was on time and knew his job very well. i higly recommend Apple door systems if any one is looking for a new door

Fe
Review №69

Apple Doors technicians are professional, polite and very skilled installing there products. I recommend them to all my family and friends.

Bi
Review №70

The Apple Tech did a super job installing our new door. We are very pleased..all of our doors are Apple Door Systems.

Co
Review №71

Small job but technician was on time; professional and explained why the problem had occurred. Thank you apple door

Al
Review №72

Technician let me know when he was on his way. Explained the steps and went to work. No disruption to my schedule since I am teleworking. When he was done explained everything to me in detail. Professional and courteous and completed the job promptly. I was nervous about the company that I would get to do the install but decided to go with Apple Door. Right decision and best choice for the job!

Ha
Review №73

Professional customer service and skilled performance.

je
Review №74

I have used Apple door a few times in the past. With no problems they did good service. This time I had the representative come out to check to see if my Springs had become Unwound. Because the garage door had come down on a bicycle rack. And had messed up the garage door opener up and down mechanism. Which I knew we had probably broke. Because it would not accept the codes anymore. But my brother who helps me fix stuff thought that the garage door felt a little heavy. I was not sure. So I did not want to buy a new garage door opener and install it first. Until I had the garage door checked out to see if the springs had become Unwound. The representative checked it out. And they had not become Unwound or out of balance or anything. So no work had to be done. So I just need it to install another garage door opener. So I feel that it was a rip off to have to pay $125 just to tell me nothing was wrong with the garage door springs exedra. So in the future I probably will not use apple doors cuz I felt this was an exorbitant price for no work to be done just to verify they were fine. The service technician was professional and knew his business with his experience so I have no complaints against him. But I do feel ripped off for $125 what I felt it should be a lot less just to come out. Have a blessed day

Da
Review №75

Shawn was a 10.0! Ultimate professional in technical work, knowledge and people skills! Silky smooth installation and an excellent value. My sales guy, Kenny, took great care of me. Top drawer experience from beginning to end!

Ke
Review №76

Beware. Anne was a no-show to the appraisal appointment. Office said there was a mishap with the schedule. If they cant handle a simple schedule, I can only imagine the problems they would have with parts, installation, repairs, and billing. Decided to call someone else.

Jl
Review №77

Timely, fast, and reasonably priced! I couldn’t be happier with the service I received.

Cl
Review №78

They were fantastic, very quick response time! The technician was polite and fixed the problem quickly! I would highly recommend Apple Door!

Ji
Review №79

The technician on time, very polite, knew was doing, did it and left.

Ch
Review №80

The technician showed up the same day as I called. I was not expecting that. The door was fixed within 30 minutes. They also lubed the whole system and found a frayed wire. Thank you.

Ke
Review №81

We are repeat customers. Very prompt response for a garage door spring repair. Technician was right on time and completed the work quickly. Highly recommended.

St
Review №82

The technicians were on time, courteous, knowledgeable and quick!

Mi
Review №83

A great experience from start to finish! Tech was on time, an expert it his profession and was great to work with. Thank you Apple Door!

kp
Review №84

The salesmen Tim was great! Very knowledgeable about products and was honest on his advice. Quote was clear and in depth to the work to be completed. The installer John and his helpers went above and beyond to complete our install! They went above what should have been completed to make sure our new door was installed perfectly and up to code. Apple Door was worth every penny we spent! Would recommend in a heart beat!

T
Review №85

The technician was very informative and also advised us on more efficient products to improve our home’s value. I would recommend him to anyone for service. Also if we replace the suggested products in the near future, we would request Mr. Harvey personally.

Wi
Review №86

Apple Door System installed my first garage door opener probably 25+ years ago. The circuit board has finally bit the dust (just can’t get good products anymore 😊). Just had it replaced with a new opener ... can even operate the door from an app. Completely satisfied with the job done and the person who did the job. Hopefully this system will last another 25 years (probably a lot longer than me!). 6 stars for me.

Ve
Review №87

First class service

jk
Review №88

Replaced the garage spring. Was polite, and did the job very quickly. Would recommend.

Br
Review №89

My experience with Apple Door has always been 5 stars. They are nice. A couple of times they visit and didnt charge. They really follow up with the service to make sure everything is good.

Wa
Review №90

Garage door repair. Arrived within appointment window. Shawn was professional and practiced safety measures. Garage door back to new status. No complaints here. Would use again.

Ph
Review №91

EXCELLENT WORKThey came exactly on time.They stayed on the job until it was completed.They explained what they did and how everything worked.They left nothing behind.They installed two NEW motors, safety trip lights, interior and exterior controlsInstalled a NEW back porch door.I couldnt be more PLEASED... A+

Ri
Review №92

Have always been responsive and thorough.

Ho
Review №93

Great product and wonderful service

Pa
Review №94

The tech arrived early and diagnosed the problem quickly and fixed it quickly. He even setup our car’s home buttons with ease. Overall a great and pleasant experience.

Er
Review №95

Our garage door suddenly wouldnt open. We move into our house a year and a half ago. The technician came out, did great social distancing and not only replaced the spring to fix it, but saw some wiring was loose, gathered it and tidied it up. Then he said there was a small gap between the closed door and the ground and changed the settings to make sure it closed completely.And he was incredibly polite.No extra charge for the extra things.Highly recommend these folks for great service.

Ta
Review №96

Great Customer Service!

tr
Review №97

Apple doors installed a storm door with a pet door insert for us. The company clearly communicated how long it would take to order, the date of the install, and the operation of the door. Very professional. I will definitely use this company again.

Br
Review №98

John was the GREATEST! He was knowledgeable, polite, friendly, and kept me informed throughout the process. And the good news he had me up and running in no time at all!!!BTY - Office staff was also pleasant, polite, friendly and efficient! Great experience all around!!!

Ro
Review №99

It was nice to get my 10% discount on the service without having to ask for it.

Mi
Review №100

We initially replaced an exterior basement door, and the workmanship was so good that we decided to replace our front door, back door to the deck, and a garage door. The quality of work was just outstanding! But, the part that really stands out is the customer focused attention from the installers. Highly recommended!

Information
95 Photos
100 Comments
4.8 Rating
  • Address:2700 Pocoshock Blvd, Richmond, VA 23235, United States
  • Site:https://appledoor.com/
  • Phone:+1 804-674-7774
Categories
  • Door supplier
  • Awning supplier
  • Door shop
  • Garage door supplier
  • Interior door
  • Patio enclosure supplier
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Accessibility
  • Wheelchair accessible entrance:Yes
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