I love the service!! 10/10 workers are on point, nice and soo much patience!! 😁

Great people serve this Tmobile store. Fun personalities.

Derek was very helpful and well knowledge with clearing up some issues i had with my service and helped me get my screen protector insurance claim thru. Thanks Derek and Tmoible staff at Richton Park local!

Willmar/Will was very sassy & unprofessional to me, a regular valued customer while being on the floor.I called the store in order to settle differences & return to good terms, but the phone call took a turn for the worst!I am extremely upset with the service that I received today and would like this issue to be resolved before it ESCALATES!!!

I love this store in particular because they always get me what I need and make offers to better help me with my business. I live in Homewood and have a T-Mobile near my house but I travel to this location cause they have excellent customer service

For the past few years Ive experienced superb T-mobile service with store manager, Mr. Ahmad and associates. Ive recently had the pleasure to meet new store representatives and they all have been amazing. Whenever Ive had problems with billing or wanted to purchase a new device Ive received the help I needed and was made to feel like a valued customer. My service experience has been prompt and made easy every time. Thank you managera, Mr. Ahmad, Mr. Wisam, and valued associates Mr. Tyshawn and Mr. Shaker for excellent customer service.new devic

I visited this location and was assisted by Ahmad and Ive never had an easier time purchasing a new phone.He was very knowledgeable, friendly, and assisted me with all of my needs.

Ahmad was amazing he helped me switch my account and set me up with a new phone and a tablet.

Workers were very helpful, professional, and efficient.

Great customer service funny guys and Ahmad is very nice

Love this loaction Ahmad and his team are amazing.

Ahmad was a great help got me in and out quick.

If you want good service from people who care??Stay away from this store I came there because my phone was not charging there is no physical damage at all on the phone and she argued with me up and down that it was

Nice People I Was In And Out In No Time

I didnt write that review. Ahmad and Moe hacked my account

Wilma was great help for my wife in setting her up with her products

This is the best T-Mobile store I visited. I was a Verizon customer and they made my transition smooth and easy. All my questions were answered by Ahmed. He and the rest of the team are very knowledgeable of their products.

This is probably the best t mobile store I’ve been to since I switched. This store has a better culture than the store in Matteson. The representatives are knowledgeable and welcoming and the store is always clean. I love it. Makes me want to work with them.

Excellent service Ahmad was Very patient with me He showed excellent customer service

Great customer service i always come in and ask for ahmad he is the store manager. I am old and i dont really know how to work my phone. So any time i come in he helps me out with it.

T mobile is the greatest.

Had a disappointing experience here when I came in hoping to resolve an issue but as I began explaining I was promptly told I needed to go to the original location I purchased my device from (wrong) then I was told the only way to help me with my device there was if I paid a 50$ fee. (Wrong)After speaking to other locations and customer support I was told these were both not correct. I had already traveled an hour plus to the original location I purchased my device from when I found this out. This is the closest T-Mobile to my house and I would rather travel further to get trust worthy customer care rather than deal with this location which is obviously not in the mood to give customer service correctly.

This location and its team has always taken care of me 100% even when the company it’s self mess me over the management here always takes the time to accommodate me and for that reason I shop only at this location whenever I’m purchasing or dealing with any Tmobile products!!Thanks guy 🙌🏾🙌🏾🙌🏾🙌🏾🙌🏾🙌🏾🙌🏾

Thanks to Willmar and Gaby! They were so helpful, very knowledgeable too!The best customer service - ever!So impressed!

Not very friendly seams that the other customer was more important than me

Great customer service only tmobile store I go to

Great customer service. Store in Richton Park is 30 min away from were i live and i would come back to this loaction. The store is clean and the team is amazing. They helped me set up my new phone and tranfer all my infromation over. The store manager at this loaction was very helpful and the way he was working side by side with his team was amazing. He was jumping from one customer to another to make sure everyone was helped. He also made sure all my questions were answered.

The Assistant Manager (lady) was rude unprofessional and doing wayyyy to much for her pay grade. I will be back today to speak with a real manager not a wanna be one!

Always fast & good service!!! Unsure of the 2 ladies names that work there but they’ll look out for you!

Horrible customer service, no help at all. You better off calling Tmobile

Great customer service.. The team always friendly and polite love this store

Great customer service I came in with my phone broken and walked out with a new one. All my information was transferred over to my new phone. The manager there walked me through the phone and let me understand it better. I will be coming back to this store and let my friends and family know about my experience here.

Its was really nice. Got a really nice phone and nice deal. I would definitely recommend this place to anyone..Thanks Dave for your help. 😊

I do not normally do reviews. But if I could give ZERO stars I would. I would NOT go back to the t mobile in Richton Park . Not to bash all of their associates but the ones I was dealing with UNPROFESSIONAL. Miss informed, I had 5 different people telling me different things. I would take the time to go to one of t mobile corporate stores, in MATTESON, May be a longer wait, but atleast you know you are being taken care of the correct way and will not see any hidden fees down the road.

Best customer service. Reps are very friendly and knowledgeable.

Very clean and friendly faces the mobile experts know there products. Came in looking for a phone that wasnt expensive, I walked out with a new phone and accessories. Which they helped me setup and transfered all my data to my phone and helped me understand to use it. I was recommended by a friend of mine. I used to go to the T-Mobile store in Mattson but I will be coming here from now on I didnt know about TMobile Tuesday app were I can get free stuff and discount on gas.

Awesome Service! Helpful Staff!

Great customer service i was dealing with customer service since saturday and they couldnt help me. I came to the store and the store manager Ahmad helped me out. I activated service in store. The store reps are amazimg i came in upset left happy i even affored them lunch for the whole week thats how happy i was thank you Ahmad.

This store is horrible. I did an upgrade with them and they did not send my old phone back to where is was supposed to go causing me to get billed for it. When I called the store I was placed on hold for 30 minute just for me to go to the store and have them tell me that they did not have record of me turning it in. It took me a month and calling customer care to get everything resolved. I will never go back to Richton Park location.

This is the worst store ever. Im surprised they havent closed it down

This store gave me and my wife the worst display of customer service ever! We had just purchase the I phone 7 from this store as an upgrade. The service representative name is Chris he explained the policy in detail and we left the store. NOT EVEN 15-20 minutes later we returned to the store to exchange the I phone 7 for the 7 plus . Chris then informed us that we would have to pay a restocking fee of 50 dollars!! When asked where is the customer service in that were here to spent more money he stars there was nothing he could do nothing the manager could do and if we contact customer service they wouldnt even be able to waive the restocking fee! T- Mobile and these franchise store needs to revise some policies as to when or under what circumstances should an employee or representative of the T-Mobile name should go above and beyond for there valued customers. Activation fees get waived when there trying to get your business so why as something simple as a restocking fee not waived for the confidence of keeping business?

Always enjoy coming to this location the staff is nice and they know what they are talking about and I never have any issues. A+ for this location!

BEST EXPERIENCE EVER!!!!! THE SALES PERSON AND MANAGER WERE EXTREMELY HELPFUL AND NICE. I WENT TO THAT T MOBILE TO PICK UP MY NEW I PHONE 6 PLUS AND A SAMSUNG GALAXY NOTE 4 FOR MY WIFE. THEY GAVE ME THE GREATEST PROMOTIONS WITH NO CONTRACT AND I PAID $0 DOWN ON MY NEW PHONES. THEY ALSO ASSISTED ME WITH TRANSFERRING MY INFO AS WELL AS SETTING UP MY NEW PHONE. IF YOU HAVE T-MOBILE OR ARE LOOKING TO SWITCH I WOULD DEFIANTLY RECOMMEND GOING TO THE RICHTON PARK STORE. P.S. ASK FOR GERRY, ABE, OR TORI!

Best T-mobile store I have ever been in ! The reps are so friendly and knowledge .

He was fine but for business use not very satisfactory

Great customer service came in to get a new phone rep and the manager there helped me transfer all my information to my new phone. Also they answered all my questions.

Great customer service. My daugther bought me a new phone came in the store to get all my information transferred to my new phone.

They were helpful Appreciate it

They lost a payment even though it was paid in person in same store! The 2 ladies cant find it anywhere even though it went thru on my bank end. They are very ghetto, rude and unprofessional. Wont go to that location again.

This is by FAR THE BEST TMOBILE STORE I HAVE BEEN TO ..I LIVE IN MOKENA AND WOULD MUCH RATHER DRIVE TO RICHTON PARK IN A HEARTBEAT DUE TO THE FACT THEY DONT SCAM YOU THEY ARE THE BEST AT CUSTOMER SATISFACTION .IF THEY DONT HAVE THE ANSWER THEY WILL FIND IT FOR YOU ...THANK YOU CHRIS AND THE REST OF THE TEAM FOR ALL YOUR HONESTY AND GREAT CUSTOMER SERVICE!

The guys in here are very helpful and professional!

Service was bad wont go back to that t mobile on saulk trail. Bad business bad attitude poor service!!!

The customer service at this T-mobile is unsurpassed. When to stop selling, when to help; For sure.

Service sucks

The wait is tooooooo loooonnnggg!!

Called to find out if they have what I needed in stock. Sales woman was rude and condescending. Congrats, my purchase is going to another business.

Great customer service.

I’m not an auditor but this doesn’t look up to standards.

This location is very slow how do you have three employees and it take over hour to conduct some business

This store is the worst T-Mobile store I have visited it took them over an hour to help the person in front of me and then it took them an hour to help me and all I was doing was a Insurance return on my damaged phone i had ordered the replacement phone a week ago.

Its 👍