Quick & easy service. People are friendly. Prices are reasonable.

Great people, excellent service very reasonable prices. Will be back

There is no option for purchasing an item here. I bought a washer and dryer from this company and have tried to get in touch with them and they are totally unresponsive. I chose to go there to make my purchase instead of the big box stores for better customer service but there is NO customer service from them at all. I have emailed and called and they have been unable to get in touch with them. When the washer and dryer was delivered they installed them for me but they didnt level them at the same height as each other. There was about 1.5 inches difference in height between them. When I questioned the man about it he said that he would level them so they would be the same height, and he did. I thought that was a basic thing. Anyway, save your money and shop for deals. Its not worth paying extra to go to this appliance store because the customer service is awful. I rarely leave reviews but I want to inform others so they dont make the same mistake as I did.

Recently, on 5/22/21, we purchased what we believed was a double convection oven from Monadnock Appliance store in Rindge, NH. We made the purchase over the phone after a lengthy conversation with a customer service representative in the store. We began the conversation with an inquiry about a conventional Frigidaire double oven for $1799 and also expressed an interest in a convection oven if one could be located for $300 to $400 more. The representative indicated that she did have a GE in stock for $2199. We called again, agreeing to the GE convection oven that she found online for us in their warehouse, indicating that we would pick up the double oven as soon as it was available. It arrived in their store three days later so I drove from Brattleboro, VT to Rindge, NH to pick it up. I requested to have it removed from the box so I could see it and then a second time so I could fit it completely in the SUV w/o leaving the hatch open and was told no both times. Believing we had the convection oven we wanted for $2199, I drove back home and neatly removed it from the box only to discover that it was a conventional oven - not the convection oven that we wanted. Our next conversation with the store left us with the understanding that the representative would find the oven we wanted and this would be resolved and she call us back the following morning even though the oven had been taken out of the box. The next day, after no return call was received and after we made several calls and left messages we reached the manager. He said that we would be subject to a 30% restocking fee but that he would do more research and get back to us the next day. He did not get back to us. I made one final call to share that I would be happy to purchase the similar product that was a convection oven for $400 more if I could receive a full credit and to please call me back. Still, there was no return phone call. I am shocked and dismayed at the stores inflexibility regarding their internal policy when the error was not on our part. We feel that we were clear from the beginning that we were willing to pay a bit more for a convection oven and we believed that the one that the store ordered for us was a convection model. The store did not make any effort to appease us, and in fact doubled down with further inquiries stating that they might not accept the return at all. In the end, we will keep the oven, it is fine; just not the one we thought we were getting. If you are looking for a store that seeks to work with and satisfy customers, you should look elsewhere.

Had them come out and look at my stove that was used make sure it was safe to use in my home with my kids it was told to me everything worked fine. This cost 90$. then a couple days later the stove caught fire. Called back to have them come back and fix it owner Called me at 830pm said he would talk to the tech who did my service and get back to me the next day..... 3 days later I went there and the woman told me all techs were on the road and I would receive a call later that day. It has now been 4 weeks and had to buy a stove I would not recommend this company to anyone else

I highly recommend the team at monadnock appliance. We have used them now on multiple occasions when one of our appliances needed fixing. *note, we bought our appliances elsewhere*First, they repaired our igniter on our LG Propane range and then today replaced our heating unit when our Samsung dryer was no longer heating up. In both instances the repairman was able to come to our home within days of our initial call and fix the issue immediately.If you need appliances repaired, you will not be disappointed with the quality and service at Monadnock Appliance. They are our go-to repair service. Thank you all!!

Dans the man, as the saying goes. In this case thats a complete understatement. Dan is nearly on the Celestial level as far as home appliance maintenance goes. This from THE POPE of Realty in NH. Fair on prices and PROFOUNDLY knowledgeable about his craft. He researches manuals that most people have no access to! Saving you money is foremost on his mind. I have recommended him to clients and on multiple occasions have used him exclusively on multiple occasions at our own house. BTW see you tomorrow, chez-moi, Dan for a faulty ignition switch on our stove burner!

Good selection of appliances. Great staff, very friendly and helpful.

Garrett arrived to my home as expected, he was very nice, he removed and installed a new Maytag dishwasher quickly and professionally. I would give him a 5 star review.Now we are excited to have a working dishwasher . Thank you Monadnock Appliance!!Laura Gifford/Comeau

Great service - from the in store purchasing, to delivery. Ordered a washers and dryer that had to be brought down a lot of stairs. Very clean, professional, and attention to detail, as it was not the easiest install. Thank you!

Dan was amazing! I thought our ice maker was broken, but he knew it was a Clogged drain just from the description I gave him. Definitely happy to recommend him

Excellent service. Came quickly and solved the issue with our dryer.

Great people!

Nice smooth service. Highly recommend.

Great experience. Responsive, followed up as planned. Very knowledgeable and helpful. Id highly recommend their services to anyone without hesitation.

Dan is awesome! He fixed 2 out of 3 appliances and was quick, kind, and easy to work with. His prices are incredibly reasonable and were lucky to have him in our town.

They didnt return a call for 3 days. Call Aldrich Appliance repair.

Very pleased with their service, and pricing. They went over and above our expectations!

Very happy with Monadnock Appliance . Their service is excellent.

Dans TERRIFIC! He shows up when he says hes going to, does great work, and charges very reasonable rates. I HIGHLY recommend him!

Dan responded very promptly to my message regarding my need for repair service for my refrigerator. He made time for me in his schedule to help me quickly since it involved my refrigerator and I didnt want to lose my food. He was very knowledgeable and resolved my issue quickly and at a fair price. I definitely recommend him and will use him again if needed.

Outstanding service---explained everything so that I could understand. Very reasonable price for the service and prompt response! Really appreciated Dans expertise. Hope he does AC too!

Dan was great! He arrived on time and his pricing was very fair. I will definitely use him again...just hopefully not for a while!

Limited selection

He NEVER finished the job. He charged me for the call but never actually fixed the problem with my appliance. I tried calling him multiple times to come back to fix my washer and I never got a response back.

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