I most enthusiastically recommend Russell Cellular to anybody in the area who requires a new phone, or just needs advice with problems with a current phone. Jacob and Andrew were exceptionally knowledgeable, friendly, and helpful. They both took the time to answer all my questions, corrected a problem with my old phone so it would work until a new phone arrive. As regards the new phone, they provided invaluable information and advice in regards to choosing said phone. Once the phone arrived, they spent the time to ensure all my information/apps were transferred successfully to the new phone. No doubts, the best experience I have had when purchasing a new cell phone I have ever had.

Wonderful and best experience I’ve ever had getting a new phone thanks to Jacob ! Super helpful and efficient.

Very easy and fast service. Chris is very knowledgeable and courteous, a pleasure to deal with. My wife and I both got new phones and the process was never easier!

I stopped in five minutes before closing last Friday wanting to transfer my land line and was told it was going to take too much time to complete, but Drew Fletcher stated that he would be more than happy to stay past closing to help me out since I explained my work hours coincide with their store hours making it difficult to get here during normal business hours. He worked diligently to get my phone setup as quickly as possible, and we had a great time discussing various technologies and how theyve evolved. Ill definitely make this my preferred Verizon store and recommend others do so as well.

Always enjoy coming into this store and seeing Andrew greet us and he always does whatever he can for us. Truly an amazing guy and we appreciate him very very much!! Keep being awesome Andrew and we’ll always keep coming back in for your help!!

A bit of a wait, as there were other customers ahead of us, but all in all the experience was very positive. Andrew was a great help. Hes very knowledgeable and professional and I would definitely go back.

Andrew was incredibly knowledgeable, helpful, and personable. My husband and I both upgraded to iPhone 12s and left confident that we received the best deal! 😊

I recently stopped by to upgrade my phone. Andrew Eliot was very helpful and knowledgeable as he was able to answer all of my questions. The friendly staff made my experience enjoyable from beginning to end. I will be returning again in the future for all of my cellphone needs. Thank you

I want to thank Jacob for being so helpful today setting me up with a new phone. James was so kind to call me when the phone came in that i wanted. Jacob set up all my apps and games and even came out to my car to pair it. Thank you both very much 😁

Only good things to say about my experience on 2/10/21. Having damaged my phone, I found myself in an unfamiliar Verizon store where Drew and Jacob evaluated my phone. Jacob subsequently helped me choose a replacement. He then proceeded to work quickly and efficiently on setting up my new phone, all the while carrying on a friendly conversation with me. Despite a wide generation gap, we found that we had a lot of common interests. I thoroughly enjoyed the encounter, which was one that I wont soon forget. Couldnt be happier with both the new phone and the exceptional service that I received. Thank you to Jacob, and Drew, for turning a stressful moment into a great experience.

I love those boys so much. They are precious soulful people. John and James and Andrew do so much for all they meet.

Had a great experience at this Verizon location. Bought a new phone with Chriss help and never felt pressured or forced to buy a too expensive phone. So far, very happy with my product and am very appreciative of the help I received. Thank you!

Went in to upgrade a phone and was told the new phone had a $300 promotion and would add $18 a month to my bill but i was charged over $30 more because they never added the promotion. Called Verizon and they called the store but no help, don’t think they even knew how to do it. So Verizon told me the only option was to return the phone and start over. I didn’t even receive the contract that I signed, got an email but couldn’t open, it just says errors. Not happy!!

After a lifetime of Android, my husband and I made the leap to iPhones and Apple watches. Drew was fantastically helpful and made the entire process easy from start to finish. He was attentive and tailored our upgrade so that our phones best serve our interests and needs. I’d recommend that anyone looking for an exceptional experience choose this store!

Great staff!Clean and friendly environment =c)Staff was very knowledgeable, and willing to answer any question or concern.

Andrew was very knowledgeable and helpful. I am pleased with my experience! I will stop in if I have any questions.

These guys are great! Always personalized service. Very friendly, knowledgeable, and efficient. Always a joy to visit their store.

They guys at Rindge Verizon were very courteous, informative, and conscious of the Covid protocol. If your looking overall EXCEPTIONAL service, go to Rindge Verizon!

Jacob was very helpful even though I didn’t buy my phone through them. He explained certain packages I could buy with no pressure to purchase. I really do like this location.

Drew at Verizon in Rindge NH was our hero today!!Would highly recommend you go see him for any of your wireless needs!!👍

Drew was friggin awesome. Phone crapped out earlier in the day, turns out I needed a new phone. Had a new phone, with all my info transferred over in about 20 minutes. Over came some obstacles of not being able to receive verification calls or texts pretty simply. Give this dude a raise.

John and James run a first class operation.Anytime I need a phone, they are my first choice! They should be yours too. Thanks guys, I appreciate you.

Thanks to Drew at Verizon for helping us with all of our phone needs, and making it as quick and painless as possible!

This Verizon store should win awards in customer service. #1 employees working with awesome owners. I have NeVer been disappointed and return for all my needs as they are wonderful in service. Thank you Andrew, James, Jon and Justin for ALWAYS providing the best service.

Today I went into the store to do an upgrade and Drew was great! I would have had no idea that he was somewhat new because he was very confident! At the end we got assistance from John and he was also helpful with the transferring process! I am in love with my new phone and am very thankful that the switch was smooth!

Chris was super friendly and helpful! He was patient explaining things to my mom and answered all our questions.

Jacob Meeks was awesome. Ask for him when you go in. Worked with me because I had to go out of town. Set me up with an awesome case and explained everything so I understood what I was buying before I did it. Guy needs a raise. Will definitely go back.

I had a great experience. Drew was very professional, diligent and helpful. Made my boyfriend and I feel welcome, filled us in on important details and didn’t leave anything out. I felt very satisfied with the visit. Thank you again.

This was the first time I purchased a new phone in five years and I was a little worried about getting my data and contacts over into the new phone, Drew helped make this as painless as it could possibly be. I highly recommend this store.

Drew from Rindge NH was very professionalDetailed oriented and a very nice gentleman.He took the time to answer all my questionsMake sure my new phone was set up perfectlyAnd none of my data lost and he made me feelAt home and very comfortable through the whole process the other two gentlemen that work there were also very sweet and took the time to stop by and say Hi and thank me and tellMe what a great choice I made in a phone! In all great experience I would highly recommend to anyone to go there they are great!

Drew was patient and informative. Easy transfer of phones.

My husband Norm Johnson & I bought new IPhones at Verizon in Rindge last month- what awesome customer service from Drew & John! My husband & I have stopped in there a couple of times after our purchase with questions & ALWAYS welcomed & leave with all taken care of! Thank you gentlemen!

Nice place with people eager to do what ever they can to make things right.

Was there today purchased an Apple iPhone 11 and an Apple series 5 watch “Andrew” Solutions Specialist was excellent.His customer service skills were impeccable. Switched from Android Galaxy back to iPhone 11 he made the whole experience seamless. I would highly recommend this store in this team excellent service PS buy the Apple Care insurance right from your APPLE device it’s cheaper and better. NOT the assurion Verizon insurance!

Great customer service at Rindge, Verizon store! Very friendly, helpful, and quick.

Jacob Meeks was great! He was very knowledgeable and took the time to answer all of our questions. The entire staff was friendly and professional. Thank you Jake for everything!

My wife Jennifer and I had a very positive experience purchasing our new iphones at IM Wireless. Andrew was great to work with. He was very helpful, professional, and knowledgeable and was able to answer all of our questions. We will recommend this service to all of our friends.

Andrew is the ultimate sales professional. Knowledgeable, courteous, and has gone above and beyond on multiple occasions to ensure our satisfaction with our wireless needs. Andrew - and the rest of the sales team at this store - totally rock. I recommend them to everyone I know who needs a new phone or tablet.

I went into the Verizon Store to ask a question regarding my cellphone, and left with new products and had all my questions answered! Andrew was sooo helpful and knowledgeable! I will always return to this store for any questions, or needs I have! Thank you Andrew and Verizon!!!💕

Every time I go to this store, Im given the best best customer service ever. Jacob and Drew x 2 are just terrific!

The staff at Verizon in Rindge are so amazing. The customer service is superior... far above any customer service I have had in awhile. Andrew Elliott is phenomenal. He far exceeds expectations as a sales person and in customer service. I would highly recommend that store.

My wife and I stopped in with a problem on my phone. Jacob, assisted us.After determing my phone needed to be replaced he helped us with a new phone. Jacob was so knowledgeable and answered all our questions and concerns. We were in and out of Verizon with no troubles. We really liked Jacob, and will continue to keep him as our phone guy.thank you again.

Drew was awesome! The rest of the team too! I got 💯 and everything I needed. So refreshing to see such great customer service!

Jacob was very pleasant and helpful getting my new phone up and running. I needed to replace mine that broke on Christmas, I had no voice and he was very patient with me and very accommodating. He got everything transferred from my old phone to my new one, made sure I had all the necessary accessories and protection plan and got me on my way in no time flat. I have always had a good experience at this store. I highly recommend them.

The service at the Rindge Verizon store is always excellent! They staff is always helpful and kind! We’d highly recommend this store !!!

I was able to come in 20 minutes before closing and received excellent customer care that was not rushed. I appreciate the expertise on their products and availability.

Joshua made the experience of getting a new phone awesome his knowledge of the product was terrific and all my questions were answered with a smile in his eyes deffentaly would tell all my friends to come to Rindge to get their phones

Josh was very knowledgeable! He answered all my questions and was patient to speak clearly to me when wearing a mask. He was very considerate and helpful. Great experience!

Tremendously helpful. Answered all my questions in a very relaxed manner. Chris was extremely helpful and patient.

Jacob Meeks gave my husband and I fabulous service. He made getting a new phone after my husbands phone broke a breeze, nice and easy experience. Thank you Jacob for helping us.

The Verizon store in Rindge is AMAZING!! They make me feel comfortable and I did not feel like a silly person! THIS store ROCKS! THANK-YOU!! So today,8/1/2020, I had to go back, I was certain I needed to return my phone as I could not get it hooked into our car. The wonderful staff took at least 20 minutes to hook it into my car! Then they took the time to show me what I had missed in the instructions. Once again I say this Verizon store is truly the BEST!! Thank-you for taking the time!!

Great visit, questions addressed and answered. Will definitely go back with any issues to this location.

Andrew Elliot helped me today and he was a fantastic help! He is upbeat, patient and explained everything so I know all of the features of my new phone. He was happy to answer any and all my questions overall awesome experience! Jacob also was helpful they both worked as a team to help me and other customers making the shopping experience diligent and easy!

Jacob is friendly and professional and did an excellent job of meeting my cellular needs. He is a true people person who obviously enjoys meeting and helping customers.

Jacob was referred to me by my sister Wendy and he really went above and beyond to make sure I was happy with my new phone. I certainly was. It beats any and every verizon store in Massachusetts hands down. Thank you!!!

This was best experience I have had at any Verizon retailer. The Sales Associate Drew Elliot was fantastic. He knew how each phone worked, what was good and bad about each phone, was not forceful and answered all my questions. I was previously in there on Sat and spent about 2 hours get some technical assistance. If you are in the market for a new phone this store is the best and the whole crew is awesome. I never give a 5 star rating but this one is well worth it. In fact 5 stars is not enough. I recommend that other Verizon outlets should visit and see how customer service is supposed to be. Great job Drew and Crew

Drew helped me pick out some accessories and did an amazing job presenting me with all the options, listing pros and cons for each! I walked out of Rindge Verizon with a smile on my face because the service was so amazing and effortless thanks to Drew! Every employee is phenomenal and will provide you with a no-nonsense, quick, convenient, and wonderful personalized experience!! Best service I ever had and amazing selection. Bonus that they’re open during Covid so rest assured you’ll be able to acquire all your Verizon needs during conviennent business hours. Thank you for working during these trying times to ensure people stay connected :)

Luis Alvarez was able to transfer us from one carrier over to Verizon with ease and he was very patient with my tech-illiterate mother with all her questions. He got us 3 good new phones (while fielding many questions from my mother and myself as we decided which phones were best) at an amazing discount and was overall very helpful the entire time. His observation skills ended up saving me as I forgot to take my SD card out of my old phone when I traded it in. He checked and had it ready for me when I ran, 30 min later, back the second I realized. 5/5 would recommend, AMAZING customer service.

I just stopped into the store today to ask for help with a few problems I was having with my phone and ask a few questions. I was helped by Jacob and he knew exactly what to look for first and corrected the problem I was having very quickly! He answered all my questions as well. Jacob was so welcoming and made me feel like my small problems were important. A few weeks ago I stopped in and spoke with Chris. I was trying to be prepared for the news that I would have no choice but to upgrade my phone. After Chris assessed the situation, I was pleasantly surprised when he told me, my phone was fine, no need to spend money upgrading and he fixed the problem. I cant say enough about these guys. They are enthusiastic and take pride in what they do. Taking the time to do the right thing - putting the customer first. It is refreshing to find kind, caring and people with integrity in this type of business. We are so blessed to have them in Rindge.

Jacob was very professional and was able to answer all of our questions! I would absolutely recommend him and this store.

Everytime I have gone in for any updates or upgrades for my phones, the guys have been extremely helpful and happy to help me with the best options. Theyre extremely knowledgeable about the new up and coming technology out there. Andrew today helped me upgrade early l, since my phone was obsolete and I had a cracked screen protector. We picked out a new phone and comparable accessories to what I originally was using. I recommend Andrew and the rest of the guys at IM Wireless, thanks for being in Rindge!

Today I bought a new iPhone 10 at this Verizon store. I was very impressed with the customer service and the high level of knowledge of the staff. Its location is super convenient as its next door to Market Basket and just down the road from Walmart. I was helped by two gentlemen who were personable, professional, and polite. One young man, Chris, knew his way around every aspect of transferring my data, and arranging for a trade in of my iPhone 7Plus. The entire operation was seamless from start to finish. I left knowing that I could contact them if I had a question of any kind. This is not just your basic Verizon phone store. Its definitely a cut above x 100.

I met a very nice young gentleman named Andrew Elliott the other day in the Rindge store and he was able to ease my unsettled mind about some issues I was having. What an informative, knowledgeable, and courteous guy! I am not the easiest guy to deal with sometimes and he handled me very well.. he is now my go to guy! Probably wont have anymore issues now but if I do I will go to him for sure! Thanks Andrew!! Sincerely, Jeremy .... valued customer.

The people there are awesome, they are very courteous and helpful. They take the time to go over any device your looking at or any questions you may have. If they dont know the answer they will get it for you. You are acknowledged from the time you enter the store until you leave. They have excellent customer service .

My mom and I had a wonderful experience at this Verizon. It is a brand new store in a great location where I do my grocery shopping. They had great customer service! They helped my mom find the perfect phone to her needs. They offered us several snacks and made us a coffee of our liking. Great guys! I highly suggest you go here ☺️

Andrew was very helpful and patient with me. Im a technophobe but Drew made the process very pleasant and he matched me to a phone I like very much. I think the phone likes me too. 😉

Jacob was most helpful and great follow up to ensure we were satisfied.

Very good. Andrew he was very helpful

Had a great experience, Jake was very helpful and knowledgeable

James was very personable, cheerful, knowledgeable, friendly and helpful. He was very empathetic about my phone getting stolen and he was so patient given I had two young children and an infant all causing distraction and making lots of noise. He got us taken care of quickly and he wasn’t overbearing at all. It was a very pleasant experience and I’m very impressed with the service I received.

Chris was very friendly and very informative. He was very nice to work with!

I went to this store in New Hampshire last year and they were so nice and helpful when i needed to get a new phone i knew i would go back and get it there. They dont rush you and are willing to take the time you need to make a decision.

Well-informed, very helpful, and pleasant staff.Of course, as always, VZ prices feel like a gouge.

These guys are the most competent and friendly staff Ive ever had at a phone store.We use them for all of our cell phones. John and Jim are great guys.I highly recommend them!

Great customer service and very knowledgeable.

Extremely friendly staff, and motivated to get you the best offers and make sure you are happy with your service. Just switched over from AT&T and never looking back. Big shout out to Andrew at the Rindge store who was amazing and helped my sister and I switch over with no hassle. Very upfront about everything like charges and fees, have us exactly what we needed to know and estimated our first bills. Highly recommended 😊

Every experience Ive ever had at this establishment has been nothing short of extraordinary. The staff are always very welcoming and tuely go the extra mile to ensure you have a great experience.

Jacob was such a pleasure to work with at Rindge location. Out of this way friendly to make me comfortable and his knowledge and experience was more than I could ask for. I will deal with him from here on out! Very professional.

Excellent customer service.

Drew is just the best when it comes to sales and service. Its always a pleasure doing business with Drew! And Im glad your Verizon store is just down the road a bit and around the corner _ so convenient! Thanks for being there when I need help (as a senior)!

Excellent experience in the Rindge store. Recommend it highly!

Chris knew his products, and got me the best deal for a Galaxy 9+ after my Galaxy 7 Edge became too lame to use any longer. Waiting for the 5G to have some time in the market too knock out the bugs and this option seems to work the best in the interim. Thanks Chris, was fun talking sailing with you during the sales process. Fair winds ~~~_/)~~~

Outstanding service, very friendly and knowledgeable. This is the best Verizon store we have been to. They take the time to make sure your phone is perfect, explaining helpful details. Well worth the ride to NH for a new phone, and no taxes!

Very impressed on their professionalism. Came in 20 mins before closing on a Sunday, and they were still friendly and willing to take time and help. Worker went into great detail about the 2 phones I was interested in and was very knowledgeable about both. They continued helping me after they closed to make sure my new phone was ready and working. Also they noticed it was my birthday a few days ago and presented me with a small gift which was much appreciated. I would highly recommend .

Cell phone shopping is stressful. Not here though! I had the best cell phone buying experience ever at the Rindge Verizon wireless. I had all my questions answered, I did not feel pressured, everything was taken care for me. Old school great customer service with a smile. Thank you Andrew for all of your help! I highly recommend this Verizon store!

I do not normally review places but I had a such a great experience here I had to share. This was my first time coming in to the brand new store. Everything was very clean and comfortable. I was politely greeted with smiling faces by every employee as soon as I stepped in the door. I came in to purchase the new iPhone, I initially had many questions about the new device but every one of my concerns was politely answered and thoroughly explained to me. They also helped me save a ton of money and take advantage of some great promotions (Im on a tight budget so it was especially appreciated). Overall I was very pleased with the helpfulness and patients of everyone at this location. It is a wonderful feeling knowing that someone is helping while also guinely caring for their costumers. I can definitely say that Ill be back!! Thank you guys again!

So very helpful and nice.

Jacob is wonderful! Very professional and helpful

Jacob was exceptionally helpful today. I highly recommend Verizon Wireless in Rindge, NH.

Jacob and John went above and beyond to help me today! I highly recommend this store to everyone!!

Very polite and knowledgeable staff!!

Excellent customer experience answered all my questions great job 👍

Christopher Wilkins at the Rindge, NH, Verizon store is completely 5 star! He was so helpful, efficient, pleasant, conversant without being overbearing, and simply perfect to deal with. There was no pressure to buy yet I surely would purchase from him if needed. His product awareness and knowledge may have been masked by his ease of handling things. I predict a great business, people-oriented career in his future!

I have had multiple good experiences at this store. I found the Keene Verizon to be rude, so I drove out to Jaffrey, and Andrew Elliot got me two phones and a smart watch. I highly recommend going to see him!

Andrew went above and beyond he even helped me to connect my phone to my car so I can now be hands free. I would recommend the Verizon store in Rindge if you want excellent service. Great job

I recently purchased a Galaxy Note 8 from the IM Wireless Rindge, NH location. I was greeted by a polite and professional young lady who was quick to get the upgrade process rolling quickly. After reviewing my account she had a just as polite and professional sales associate finalize the sale. I was walking out the door within an hour and this was all the while trying to manage my 2 year twins running along the store front playing with their cars. Unfortunately I can only give 5 stars but in my book they are worth a solid 10.

Christopher Wilkins here at the Rindge Verizon store location gave a superb customer service. Very patient and helped me changing my phone number to my new phone. Even though it took couple hours on the phone but he saw it to the end until it was all set including resetting my password and showed me how to work my phone. A very pleasant young man and made sure all my questions and concerns were resolved before I left the store. Thank you a million Chris!

I have NEVER left the Rindge NH Verszon store without a smile on my face. Every employee there has always been courteous and respectful of my lack of IT knowledge. They have never made me feel like I should have know better. The have always welcomed me back with the smallest question. A VERY POSITIVE ENVIRONMENT!

Amazing staff! Chris Wilkins is fantastic! Perfect gentleman and helped me out with a transfer! Will totally go there again. Job well done!

Jacob was great. People have told me that the Rindge store is the best Verizon and now I know why. Make the trip it’s worth it 😎