Everything about my order was outstanding. The lady that took my order and helped me technically was super nice and knowledgeable. Shipping was done on time. Delivery on time and pay was correct and working. Highly recommend these people. Very pleasant experience.

The table came well packed and it is absolutely amazing. The wood is so detailed. Well worth the wait

Very communicative. Had to move original delivery date because they didnt have all the boxes. Delivery day was quick and they placed the boxes where I wanted.

The Credenza is beautiful. Absolutely love it. I appreciated the follow up from the company and prompt response to the status of my order.

Found recliner I knew I wanted. After three phone calls GreatFurnitureDeal.com was the only place that knew enough about their business to help me find a matching sofa. Customer service was polite and didnt leave me holding long without checking in. ***** Outstanding customer service by Ray in sales - totally ask for him! ***** Check their website, give them a call. I could not have asked for better sales experience. Definitely will be back for future needs.Thanks to everyone who helped my family!

Great Furniture Deal has amazing customer service on top of great prices and inventory! I ordered a desk on a flash sale back in May. Due to COVID, shipping overseas was taking longer than normal. I canceled the order and thought I could find it elsewhere. I COULD NOT! Literally nowhere else in the world! As I already had the hutch for this desk, it was imperative that I had THIS DESK. I called back to reinstate my order, and not only were they happy to do so; they also honored my original flash sale price. They didn’t have to do that! I was so grateful. Barbara went over and beyond to help me and was so very kind and generous. She and Katie kept me updated often about the status on the desk. Delivery was flawless, and the guys even helped me by taking it upstairs. I am so thankful and my daughter is thrilled with her new desk. Thank you, Great Furniture Deal and Barbara! It won’t be forgotten!

MY ENTIRE EXPERIENCE WITH GREAT FURNITURE DEAL WAS VERY IMPRESSIVE!NOT ONLY DID I RECEIVE MY RECLINER JUST THE WAY I HAD ORDERED IT, BUT, I WAS KEPT UPDATED THROUGHOUT THE PRODUCTION AND SHIPPING PROCESS.THE REPRESENTATIVE THAT I HAD THE PLEASURE OF WORKING WITH WAS BARBARA CARLSON . SHE WAS KNOWLEDGEABLE, POLITE, INFORMATIVE AND VERY PATIENT. SHE DELIVERED EXCELLENT CUSTOMER SERVICE!GREAT DEAL FURNITURE CAN BE PROUD TO HAVE BARBARA AS THEIR REPRESENTATIVE AND EMPLOYEE!LINDA D,. LAS VEGAS, NEVADA

I just ordered 2 power recliners from Great Furniture Deal and Nicci was really helpful and quick with getting me the information I needed! I cant wait for the recliners to arrive! This place is very affordable and I hope to be leaving another 5 star review upon delivery!

This place was great! They were able to get me a mattress that is been searching for and couldn’t find. It was $200 cheaper than the only other place I was able to locate one. Everyone was friendly, helpful, and informative. There was a small hiccup as to the date the mattress was being delivered, but they followed up a few times and everything went smoothly. I honestly thought customer service was dead and gone until this. I’ll definitely be giving them my business in the future!

What an amazing surprise to receive a call to let me know that my delivery had been upgraded to white glove room of choice. Does it get any better than that?? Cant imagine it could. Awesome company and even better customer service!! Thank you so much for the hook up!!

Over the years, I’ve dealt with numerous furniture companies and repeatedly encountered poor customer service, lack of follow-up with problems, and pass the buck attitudes. Barbara at GreatFurnitureDeal.com restored my faith in online ordering. She’s knowledgeable, professional, and very attentive to the customer, not to mention her refreshing sense of humor. I was so impressed that I ordered another recliner from her even though there was a problem with an install hookup by the delivery people. She was on it right away and arranged for a local technician to resolve the issue. Their prices can’t be beat. I’m confident that I chose the best company for my furnishing needs; even better than the North Carolina wholesale companies.

I purchased a table knowing it was not in stock. Katie worked with me through the whole process and kept me updated. She would respond to any of my questions, extremely fast, friendly and professional. If she was out of the office, Barbara would respond to me, she was just as wonderful. I highly recommend this company and would definitely buy furniture from them again.

Barbara was wonderfully helpful in reviewing my order, answering my questions, and explaining the soon and deliver process for my purchase. This was a refreshing experience that is definitely well above the usual quality of a customer service call. Ill definitely shop with this company again. Thank you, Barbara!

I found these beautiful chairs I had been looking for for months on this site! I had originally found them on Wayfair, waited too long to order and saw they had been discontinued. I was so happy to find them on Great Furniture Deals. I had a question about the warranty and my text was replied to immediately. Nicci even followed up with me the next day to find out if I needed further help with my order. Even the shipping was free. Can’t wait for my beautiful new chairs!

GreatFurniture was the only company who advertised the sofa I wanted at a fair price overall compared to other furniture sites/local stores who hade the exact same item. They where Completely transparent about the expected shipping date, prior to purchasing, and kept me updated. They provided very clear upfront instructIons on delivery process. I ran into issues delivery drop off (didn’t go as planned) and Dawn with GreatFurniture (and Gf support team) assessed the issue and understood the situation and quickly remediated within the same day to ensure I had the best customer experience. Very professional, put/cares about customer first, I will be returning customer thank you are experience have been worth the wait..

I purchased a recliner and the price was amazing. I then had the pleasure of talking to a few people over the course of the six weeks it took to get my chair and everyone I spoke with was top notch. A few hours after the arrival of my chair I received a phone call making sure it arrived correct and not damaged. First class service and quality products! I will definitely purchase here again!

I just completed my second purchase from GFD. I found a dining table for $1000 less than on Wayfair. Theyre a small shop so can be a bit slow to respond, but they strive to make it right. One of my items was damaged during shipping, but they sorted it out with the shipping company even before it was delivered. Barbara in customer service is very helpful. Will buy again!

I wanted some information on a make up vanity set and the representative was very helpful and provided me with a discount code I have not ordered it as of yet but I am happy with the quick response I have received on my inquiry.

Very great customer service, all questions answered quickly and clearly and was very helpful, the shipping was also very quick.

I had a great experience ordering my mattress from GreatFurnitureDeal.com. My customer representative (Barbara) did an amazing job making sure my experience was professional, easy and fun. Barbara cooridnated my mattress delivery with no problem. She also made sure I was a satisfied customer. Because of Barbaras customer service I will use GreatFurnitureDeal.com again in the future in addition to referring friends/family to use GreatFurnitureDeal.com for their furniture needs.

I really can’t complain. It was the best price available anywhere. The sofa is beautiful and in pristine condition. The delivery men were polite and helpful. Communication from the moment of purchase was frequent and thorough and the furniture was delivered in about three weeks.

I worked with Nicci through text and over the phone to order a very cool bed from GreatFurnitureDeal.com and she was the Best to work with! I Highly Recommend them! When communicating with Nicci she was very nice and quick at answering all my questions. When she didnt know the answer to the question she provided me a time for when she could find out that answer (since this was after normal business hours) and she responded every time before her promised time (unfortunately this is a rare quality nowadays)! If youre looking for new cool Furniture this is the place and with people like Nicci, you cant go wrong shopping here!

Holly was very professional and knowledgeable and patient with me. No matter what questions that I had she was able to answer all of them. When my daughter called her she gladly answered all of her questions as well. She walked me through everything that I needed to know and all the options that I had if I wanted them. It was a pleasure doing business with Holly and she made me and my daughters day when she was able to order exactly what my daughter wanted in the fabric and color. It so wonderful to be able to talk to someone as pleasant as her because you do not get sales representatives like Holly often.Thank you very much,Mrs. Gussie Lee Fisher

Great furniture deal was an absolute pleasure. We ordered an executive desk for our law practice and it looks gorgeous. Although the desk shipped from California to our Florida office it arrived in no time. Barbara was sure to keep us informed throughout the process, gave us a great deal on the desk, and followed up after the desk arrived to make sure everything was perfect. Couldn’t be happier; look forward to working with them again.

Barbara was excellent. She was able to assist me with all of my QA. Great Furniture Deal really got a great deal with Barbara!

Barbara In customer service was amazing I highly recommend great furniture deal !

Awesome Company and excellent customer service!I had purchased an entire living room set from a local high end furniture store going out of business. After about a month decided I needed to add the swivel chair. Got the name of the manufacturer off the existing furniture, called around to every major furniture store and no one could order it for me. Then did a Google search, Great Furniture Deal appeared with a picture of the chair. I threw it in my cart & checked out. Within 45 minutes received a call confirming order with details & timeline of shipping, backed up with an email!! When delivery date came, Barbara from customer service was so proactive.She emailed and called me about how the delivery process would work & to check for damage. The chair showed up on time and beautiful! I am so grateful to Great Furniture for their awesome service in their excellent customer service!

If you value your time and money and want to receive what you paid for, then do NOT do business with this company. Not only did we have to miss over one week of work to keep being available for the delivery that kept getting delayed and/or canceled, but then the furniture arrived damaged. It was coated in a residue, had nicks on it, did not fully function, etc. We were forced to deal with Barbara for the delivery issues and damages and, as other reviewers have attested, she simply does not care about whether you receive good service or what you paid for. She told us that she would refund the delivery costs and did not. We placed the order last October and still have damaged furniture at home with no resolution. Now that I have seen the other negative reviews, I realize that we are just one of many to whom they have done this. We took the steps to mark the damages on the delivery sheet (per their policy), so the poor service is not just to those whom they can bully by saying, You should have noted it on the delivery sheet (which other reviewers mentioned). Our purchase totaled several thousand dollars, so there is apparently no purchase, large or small, that they value enough to provide good service. I have made other large purchases from other companies in the last 1-36 months and I have never experienced these issues. We have, for example, ordered from Ashley Furniture and Coleman Furniture and have had no issues. I would gladly have paid several hundred more dollars to not deal with this company. Any savings you think you see when price comparing is truly not worth working with this company. I am, by nature, a very fair person and I will gladly update this review if we ever receive the delivery refund we were promised, replacement furniture or reasonable compensation for the damaged furniture. But, as a buyer, do you want repaired furniture that comes with a hassle or new, undamaged furniture?

Excellent company to do business! Dresser beautiful and arrived in perfect condition. Barbara provided Customer service and communication that was outstanding. Not to mention, this co had the best price I found on dresser after much research. Will definitely do business with GreatFurmitureDeals again.

I ordered a bedroom set from GreatFurnitureDeal in May. I spoke with Barbara who let me know it would be a few weeks to process and ship the order to our new home. They processed the order quickly and it was shipped within a few weeks. Due to COVID the delivery company took a few weeks longer than expected and had some issues delivering the furniture. Barbara called me every time she had an update on our order and was extremely helpful with getting the delivery company on track. She was also able to help us with some minor damages that happened during delivery, which was great. Barbara is by far one best customer service agents I’ve ever worked with and is truly an asset to the company. We will definitely use GreatFurnitureDeal in the future. Customer service should be this good everywhere. Thanks Barbara!

My gorgeous, white, modern curio cabinet arrived and it met all of my expectations for quality, appearance and assembly. It was so easy to assemble and you dont need any tools other than the Allen wrench it came with. It takes two people and it took my son and I only 40 minutes to assemble it. You will love it! My family and friends are in awe, as am I, for showcasing such a beautiful piece of furniture.

Barbara was excellent! She couldn’t have been more helpful, friendly or cheerful! and an absolute customer service dream! Thank you Barbara.....oh, and I love my table!

Initially I was concerned about purchasing quality furniture online, but the staff at Great Furniture Deal were very professional and customer service oriented. I love my bedroom set and the delivery personnel were very conscientious. Thank you for a job well done!

I am leery to use online companies to make big purchases, sight unseen, but I really wanted these chairs- “Southern Motion Fame” power lift leather chairs. Great Furniture Deal’s price made it worth the gamble. I had ordered leather samples so I knew exactly what I wanted. I had nothing but a pleasant experience dealing with the sales person. The chairs arrived when promised and were carefully set up, verifying everything worked and no blemishes (I paid for the white glove service) and the boxes were hauled away. We’ve had them a month and couldn’t be happier. I would definitely order from Great Furniture Deals again and would confidently refer friends and family.

The company is not endorsed by the Better Business Bureau, and its rating with BBB is an F, which should tell you something. Im submitting my complaint with the BBC, now, as well as filing in small claims court.I am unable to respond to the companys response, so I am posting a new review in order to respond. I have been waiting for a reply from Barbara to the email I sent yesterday stating we would not accept a $300 settlement for a useless sofa. However, THE COMPANY has cut off further communication.Furthermore, I called Barbara immediately after receiving the damaged furniture. The PACKAGING was not at all damaged. The deliveryman was in a hurry and left before we opened the boxes. Since we knew that no damage had occurred to the boxes, we thought that was fine.Now we have to pursue the matter in small claims court, which is a hassle. I strongly discourage anyone from ordering from this company. The sheer amount of similar complaints theyve received is testimony to the type of business this is.

We ordered a sectional from out of state. It arrived in perfect condition and in a very timely manner. Would definitely recommend and would purchase from here again. Staff was also very courteous and helpful

Im very happy with the look and quality of Sectional Sofa. Look nice in my living room for space. Great Site to buy ... Loving it. Highly Recommended.

Never seen support like this in my life. awesome ...thanks again. I will recommend it surely.

SUPERB easy to assemble and the kids Love it. Looks Cool. Delivery was fast. Doesnt get any better than this. Price was Better than all. Very Good Bunk Bed.

Love it, love it . The quality and price are amazing, the management and delivery was awesome, definitely recommended to everybody

I ordered the nightstands on 9/20/19 and paid in full, up front $3,200.00. I get a phone call several weeks later when I am expecting them from someone at Great Furniture Deal saying they will take another 4 weeks and I was nice and said thats ok. I then waited and got a call saying it will be another two weeks to get to my house. Then I got a call saying it was going to be another week after that. They get here and both nightstands were wrapped in black plastic around card board that was broken, torn, dented and taped in all directions to be held together. When removing some of the card board the one night stand was split open entirely through on one side from top to bottom. The other nightstand had the molding coming off where it had been glued back on on the right side. You could see the glue. I follow the instructions Barbara with customer service gave me via email and phone call to take photos, document on the delivery slip the damage and to not accept the damaged merchandise. I told her I wanted my money back. She told me she would file a claim, that I did everything I was supposed to do. I then get an email from her stating CFC is shipping out new nightstands, completely ignoring my request for my refund. I called her and told her I was not happy with this situation. She said you would have the company expedite the nightstands. Now I get an email from her saying they will take another 7 weeks from the last delivery date to get the nightstands. I have waited a long time. Great Furniture Deal has had my money for months now. I have company coming in for the holidays and no furniture now on either side of the bed in the guest room. I am not happy with the quality and service with this transaction/business deal. It is not fair to me. I have been more than patient and accommodating from the beginning.

Everything went great with the ordering and delivery.

My experience with customer service (Barbara) was excellent. She talked with the company from whom manufactured the couch and quickly resolved the problem. Just what you would expect from true customer service! thanks again !Sincerely, Jason W.

Im very happy with Great Furniture Deal. The prices were great, customer interactions were fantastic. They held my hand thru the entire process. My order was received in the estimated time frame with no issues at all.

You have exceeded the bar for performance! Even the big eCommerce stores can’t compete with Great Furniture Deals. I am a tough customer, but have nothing to say except good things. I am extremely happy with the shopping experience, speed of delivery, customer service and amazing prices.

Great service! Very thorough and my order turned out perfectly!

I was looking for a recliner that had a lot of features due to my health issues! I looked at Rooms To Go and serval local stores. I decided to do Internet research, where I searched with Overstock and Wayfair. I feel fortunate that I found your website and thrilled that I got Holly as a sales rep! Holly listens carefully and helped me search for a recliner that met all my needs, which included Small power wall hugger, Power lumbar, massage and heat. She was very patient and was the most consultative person that I had dealt with. She was generally very interested in helping me find the right piece of furniture for my bedroom . Plus her follow up was excellent and she made sure all my questions and needs were met . I would highly recommend her and find her an Asset to any company. As a retired major account manager I would hope to see her in a Sales Manager position in the very near future ! It was a pleasure dealing with her and I will return to her for future needs. I am very impressed with the service that I received from Great Furniture Deal!Thank you,Cindy Terrell

The table was beautiful and came as expected. Customer service was great and kept me up to date on the delivery. Thanks again

The perceived savings is not worth the aggravation of dealing with this horrible company. It is simply one excuse after another as to why they can not get the product to my home. Save your sanity and look elsewhere.

Friendly sales rep. What I like is there made in America, recliners made out of plywood and not partical board, fabric is soft and cozy.Great deal cause I bought 2. Thanks.

Everyone was very helpful and the delivery went smoothly!

No problems at all and good communication hey my whole purchase. Very satisfied!

Great phone customer service and email updates about delivery. Product arrived on time in perfect condition!!

I was not told that it would take a month for me to get my merchandise, i asked to cancel and they are saying that i wont get refunded cause the cost to return item exceeds the product price. They are a scam...They want to work something out? give me back my money....... you misrepresented yourself, thats fraud. already filed my complaint with the state attorney general office.

Awful experience. $3000 of furniture came completely damaged. Customer Service was non-existent. Stay away - this is arguably the worst furniture company on the internet

Fantastic Customer service. They have a huge selection and just what I needed!

Terrible customer service. I have purchased a $1,000 coffee table from them. Few hours after delivery I contacted great furniture deal that the table was damaged. In summary the response was, too bad. I would absolutely NOT recommend this company. A good price is not worth such a poor customer service.

Incredible customer service! One of the chairs of my table set arrived broken and their customer service department was a breeze to work with to get a replacement sent out ASAP.

BUYER BEWARE!!!! Ordered a custom made lay flat chair because I am paralyzed and sleep in a recliner. This company promised me a sleeper chair but apparently a lay flat and sleeper are not the same. Now I have a $2500 chair that I an unable to sleep in and customer service told me there was nothing that could be done.

Horrible experience. We ordered a faux leather sofa set. The sofa arrived terribly damaged. The company will not replace it and is only offering a $300 settlement on an unusable $1700 sofa.

Love My Desk Delivered within time frame...Thank you..

I absolutely love the sofa and loveseat!! It was in great condition!

Great service delivered always ...thank you

I was very impressed the with personal customer service I received. The prices were great and the service was wonderful!

I always feels nice to purchase furniture here..

We couldnt be happier with our entire experience. Ordering, delivery, and beautiful high quality product. Our purchase was a Broyhill sofa and it is lovely.

Great Furniture Deal was great. I would have given them a 5 but the issues I had with the finance company caused delays and issues.

Beautiful dresser! My daughter is very happy with it!

Good value on price. The delivery service used (the driver in particular) were super!

I love my mattress! Delivered fast and with no issues.

We ordered a three piece leather sectional. On the delivery date only two pieces of the sectional were delivered with the third going to the wrong house. It has been over a month and we still do not have our third piece delivered. After many emails and calls, they claim there is no one above the claims manager to speak with. STAY AWAY FROM THIS COMPANY!

Dont do it!!!! Dont buy anything from them! You will regret it. They charged me for an order I cancelled, then after I disputed with my cc company the charges were reversed in my favor! They sent me to collections and now small claims over something I never received. Theyre disgusting!!!!

Quick Response..

Took longer to get than I thought. Furniture is solid. Looked white in picture but isnt.

Never disappointed me. :)

Beware of horrible costumer service! Jess in sales extension 404 was rude and unhelpful from the second I called. She said it was my fault for not seeing an email sent to my spam, she said she did not need to be helping me locate my order because it was within their time frame. she basically turned every sentence and request around blaming me. She laughed when I asked if she had a manager and said she ran her entire department and basically said good luck trying to get answers over her head!

Great deals. Good communication.

The customer service is horrible. These people act like it is an inconvenience to them when you call in to check on your order. I spent my hard earned money with these guys and they never call to give you an update, the shipping tracking site doesnt give me any insight as to where my package is and they were late in getting me log in information to their site to check on my order.When you are buying furniture online think 2x before dealing with these guys. P.S. The females who answer the phone in reference to customer service are rude and non caring. They are in the wrong field and would be better off working for LAPD or NYPD.

Better than expected

Very Fast Processing

Great price and timely delivery!

I bought a TV stand from them. When the package arrived, it looked great, so I signed for it. When I opened the package, though, there was quite a bit of damage. I presume the package was likely dropped at some point, but there was no evidence of damage on the outside of the package. I contacted them, and after a LONG time, they finally told me that since I didnt report package damage on the shipping slip when the driver delivered it, even though the package HAD no outward signs of damage, that they werent going to do anything about it. I ultimately filed a claim through paypal, and finally, after months with dealing with this, paypal has refunded my money. AVOID these folks at all costs.

Excellent service!

Quick and packed perfectly!

Aweeome Range of furniture items at one place .. unbelievable price..

Great customer service.

Were are happy with the chair delivered!!!

Great company!!

High quality product

Very responsive and follow up was spot on.

Horrible company...Look elsewhere!!!

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