Both ladies in the store were fantastic. Very helpful and easy to talk to. I will definitely be going back to this store.

Huge thanks to Cathy for all the help. The phone upgrade was quick and smooth. Very impressed.

I came in looking for a replacement phone and Catherine totally took the stress out of this shopping experience. She was extremely knowledgeable about the phones she had. She picked out the perfect one for me. I would recommend her to anyone. Best phone buying experience I have ever had. You have an excellent employee there.

I’ve been going to Verizon in Rochelle for a long time now and I’ve always dealt with Catherine. She has done an amazing job every single time. Anyone that is looking for great customer service with great patience then Catherine is who you need to see. She knows her stuff and very knowledgeable.HIGHLY RECOMMEND!

Catherine very good! Shes a peach! Highly recommend! RG

The girls working at the store in Rochelle are on point! Made it fun and knew what they was doing in and out. Great job and thanks for all the help

I went into Verizon to switch over to a business account. Catherine helped me and she did a great job, got me in and out of there quickly, shes very patient and knowledgeable. She knew exactly what to do and who to reach out to for any help. Got me a better deal and pricing. Im very satisfied and happy with my experience.

Lacey and Cathie were great setting up my phone but they had to clean up the mess someone else did. (Tammie) I was told false information and pricing. Cathie had to redo my plan in which was higher then I thought it would be. I was glad they were able to make it work.

Catherine did a great job setting up my new device. Highly recommend

I came in to port my phone number from TW. It took 2hrs. They stuck with it and worked through all of the issues. Im very impressed with service I received today.

Wonderful help. Great personally. Very friendly and accommodating

Catherine was very knowledgeable, quick to answer questions and very patient. I brought my mother in law in to change phones and Catherine was very kind to her as older people don’t always understand technology. We went back to buy a second phone for a family member because of her service.

Lacey helped me. She was very helpful and took the time to explain and answer questions I had about my new phone.

I was very pleased with Catherine at Rochelle Verizon. She’s very helpful! I wood send anyone to her.

Great services and willing to help you at all time

Verizon in Rochelle, basically my favorite place! Thank you Gina, Lacey, & Catherine

Cathie was awesome! Very helpful and friendly! Thank you

Yvonne, the rep at the store the day I visited, was very knowledgeable and had the patience of a saint. I left happily with a badly needed new phone. I absolutely recommend this store.

I went to the Verizon store in Rochelle Illinois today they have the Nicest most helpful team there. Katherine thank for helping me out.

Was in and out in 30 mins- awesome experience! Thank you so much to Cathie.

Cathy was great. She was more than patient and helpful. I’d do business with her again and recommend people see her.

The blonde manager Cathy is terribly sarcastic, which is funny in really small doses. Happy with her service.Seth was knowledgeable. Had excellent service from Seth! Thank you so much Seth. He really explained things very well. Im remedial when it comes to buying/replacement mobile phones. So thanks again Seth, I appreciate you .

Was not impressed- Stopped by at 5 pm Friday (3-26) night- they were closed. Stopped by at 2 pm Saturday (3-27)- closed yet again. Came back at 2:30- they were getting ready to close again when I showed up. The young lady working at the time seemed bothered I was there. Didnt seem interested in helping. The prices at this store were also quite a bit higher than the Verizon store in Dixon.

Everyone was very helpful answering our questions!

Great experience. Was in and out. Very helpful

Cathy was very friendly and efficient. I called her about a new phone, and by the time I got into the store she was racking numbers to try to get me the best possible deals. She really cares about the client, and I am happy to go back to do business with her again!

Best Experience I ever had.

Great customer service, Cathie has been great!

Catherine was knowledgeable and very patient with a not-so-techy client. I felt she was honest and efficient. I was the only customer at the time and we both wore our masks.

Cathy was extremely helpful! Thank you!

Cathy helped us so much. So professional and polite. Best service we have ever gotten at Verizon.Larry and Judy Peters

My husband went to get a new phone yesterday and NO staff were wearing masks. I spoke to the manager who said they dont require employees to wear masks, and she herself only sees people wear them at Walmart. She seemed to have no understanding of asymptomatic spread, or the need to wear masks to protect customers and the community at large. Will never go there again.

Shady business practices. They’ll tell you that you have to sign up for insurance when you don’t have to and charge setup. Order online or drive to an actual Verizon for a better deal.

Catherine was so very helpful and very nice when I came into the store. She helped me resolve the issue I was having with no problem. I was very satisfied with her customer service. Thank you again Catherine❤️

Great help and customer service

This is a great place to go when you are stressed out with cell phone problems. The girl who helped me was lovely and very professional as well as knowledgable. I highly recommend Russell Verizon!

Extremely helpful, courteous and wonderful to work with . So glad that they are a part of our community

Best help we have ever had at Verizon.Larry Peters

Catherine Was very helpful. Not a question or problem she Could not answer. Had enjoyable and easy time getting my new phones.

Catherine was very knowledgeable and great to work with.

Great service friendly person knowledgeable very fast she was GREAT . Thanks for everything

Very pleasant, professional and helpful!

Friendly and helpful staff, a must need place to go for all phone needs!

Yvonne is knowledgeable and patient.

Yvonne was very patient and very nice

Very pleasant!

Catherine was helpful and friendly

Went in to the store to get my daughter a new phone. When I arrived I was told that it would be a half hour wait due to the fact that there was only one employee there working and there were many customers there. Catherine did a great job at helping all the customers and giving them as much attention as she could in a timely manner. When she got to me she did apologize for the wait time and started getting my daughters new phone set up. She then looked at me and told me I would need to finish setting up the phone cause she did not know android phones she only knew apple. I did not mind since it made the process go faster as she was also helping other customers at the same time. What made my expierence one to where I will never do business with them again is when Catherine called her manager Christy to ask her for some help she was put out by the questions and hung up on her while refusing to help her or myself with the problem. I myself am a manager and have never had such a horrible expierence with another manager or customer service in general. I do not understand how she can hold the position she does. If she was an employee of mine she would not be after this incident because of the way she treated her employee and the customer. Now I have to go back into the store to try to talk with her in person.

WAS JUST IN THERE SPEAKING WITH TIMOTHY WHAT A GREAT EXPERIENCE HE WAS VERY HELPFUL AND INFORMATIVE KUDOS TO HIM CONVINCED ME TO SWITCH SERVICE PROVIDERS

You wont find two ladies or a Verizon Store better then the two ladies working at Verizon anywhere.

Excellent service, amazing staff!!

Excellent. Staff is super helpful and friendly. Was in and out quickly with just what I asked for.

Quick, painless service.

Great place, great staff. Excellent customer service!

I have been a Verizon customer for about 10 years with multiple lines, all my lines pay individually so there are multiple payments every month, one of my line users went in to pay their portion to this location just how they have for the past 5 months or so, They were turned away and could not make their payment because the associate who was helping them stated that they needed to pay the amount in full.. this was never an issue before in the past and my account is not yet passed due. I called the store to find out why they would turn away a payment. The manager christy told me that there never was anyone who came in to make a payment, I called the line user and called the store manager back and confirmed that they actually went in and got denied of their payment. The store manager christy began to state that she could not make the payment because it was not the full amount, I began to explain how payments have been made specifically at that location multiple times and have never had an issue instead of dealing with the situation and explaining to me about the matter the manager stated she didnt know anything because she didnt deal with the situation. The manager hung up on me two times throughout the course of our conversation. She stated that she can not talk about accounts over the phone and that I specifically needed to come in and make the payment personally, Horrible management skills in that store. I later was told that there was a $3.00 fee for making cash payments, but have never webhave never had to pay that fee in the past.

They did great job in helping me

Nice place for a local hole in the wall store

Boost mobile store great customer service

Cathy & Brittni were great!

It got fixed in one spot the first time

Great people there

Good customer service

Friendly staff

Gina’s the real mvp excellent customer service and she’s funny I’ll recommend her to all my friends in the near future !!!