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Serra Ford Rochester Hills
2890 S Rochester Rd, Rochester Hills, MI 48307, United States
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Serra Ford Rochester Hills
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Review №1

I was very impressed with how quickly the dealership serviced my car. It was easy to schedule an appointment with Greg Singh. It was nice that someone greeted me upon my arrival.They started on time and I was told that it might take 1.5 - 2.0 hours. It actually took just over 1 hour to handle an airbag recall. Greg let me know as soon as my vehicle was ready and where and how to pick up my vehicle - no guessing what I needed to do.This was by far a much better experience than when I used to take my five vehicles to Suburban Ford in Sterling Heights. Serra Ford is much more customer focused and making sure that the customer is completely satisfied.

Da
Review №2

Had a great buying experience at Serra Ford. Our sales person, Joe Spadafore, found us the exact F150 we wanted in a very trying time for vehicle availability, and we were very needy in our requirements, so thanks to Serra Ford... all in all, we are happy to get the F150 we wanted and Joe was very helpful.

Au
Review №3

Great experience at Serra Ford! Shawn Burchi helped me get into a new lease for a 2021 Escape. She was so helpful in finding the right car for me, and she made the whole process go so smoothly. I will definitely be going back for my next car when the lease is up.

Ed
Review №4

Absolutely the best dealership, Bailey Czuchaj was so awesome throughout the entire process as my sales rep. Everyone else was so nice and helpful answer all my questions throughout my excitement of getting my F-150. I will recommend this dealership and Bailey to anyone!

Za
Review №5

Best dealer experience I have had! Jon was extremely kind, helpful, and worked to get me into a payment that best fit me. He kept me aware of all steps of my vehicle being built, and promptly alerted me when it arrived! The rest of the Serra team was very kind and professional. I highly recommend going here for your next Ford!

Ti
Review №6

Bruce Hanon! Is the go to guy at Serra Ford. My wife and I felt welcome as soon as we walked in. He helped us find the car that met all of our needs and wants plus more. I would highly recommend going to Bruce to help. you find your perfect car. He answered all of our questions that we had, if I could give more stars I would. Thanks again Bruce.

Di
Review №7

Sales are fine. The auto repair side doesnt know how to run a business. My car was only supposed to be gone for a day to two days at most and now were pushing 6 day. If I known this long I would have got a rental or something. Other then figuring out on my own and figuring out a way to work. You think David offer a rental knowing is taking so long. From what Im figuring out if you dont tell them about it and do their job for them it not offered. Wish I could give a lower rating.

Ka
Review №8

Always very satisfied. John Locher and the service team always willing to assist. Keep up the good work.

Da
Review №9

From the first email I sent until I left Serra Rochester, the experience was awesome! Quick responses and amazing help. Kelly was awesome and got me connected with sales rep Bailey. I drove from Westland mi to buy a car here! Definitely worth it. But a vehicle here!

Ma
Review №10

I recently purchased an F150 from this dealership and had a great experience with the sales team however through no fault of their own I found out about a month after on in the truck that the interior lights were not functioning properly. I called the sales team and they put me in touch with Dave Watt Who is the service manager there. He offered me a very good rate to have the repair done at a low cost to myself which I thought was more then fair. He kept in great touch with me during the repair process and went the extra mile to make sure it was done in a timely manner. I would greatly recommend anyone call and ask for him for any service needs.

Ri
Review №11

This is my third time receiving service and each time has been a very good experience. From entering to exiting Serra Ford they were professional, efficient and courteous.

Ja
Review №12

Highly recommend the salesman Joe Garner. He was very attentive to my needs and made it an extremely smooth transaction.

Do
Review №13

I recently purchased a used vehicle from Serra Ford, my salesman Bruce Hanon was outstanding! Professional, courteous & friendly. I have been using Serra Ford service as well for 16 years. I would definitely recommend Serra Ford for all your automotive needs.

be
Review №14

I Love this dealership!!!! Everybody is very friendly and professional. I would highly recommend Amanda Catlin she is a fantastic sales woman. Cant say enough aboout this dealership!!!!!

Do
Review №15

I have purchased 4 vehicles from Serra Ford over several years. Overall they have made the sales process quick and easy. The last two cars I bought I worked with my salesman Angelo Giordimaina who I would highly recommend. He was very informative and worked hard to find the vehicle I was interested in.

Bo
Review №16

The oil change/tire rotation work went fine (as far as I can tell). However, there was wait time that went beyond the scheduled appointment before they could start on my car due to an apparent backlog. Otherwise, Ive always had great service at Serra (Huntington).

Ry
Review №17

Bailey was an amazing sales representative. She greeted us immediately when we walked in. From beginning to end of the car buying/leasing process, we could tell she was trying to take care of a need for us, not just trying to sell us on a product. She was attentive, communicative, and willing to work with us on anything we needed. Serra got us the best price and was one of the few dealerships in the area that actually had enough inventory that there were multiple cars to choose from.

Em
Review №18

Norman was super helpful and dedicated to getting me a car!! Very smooth and positive experience!

St
Review №19

Bailey was very helpful explaining features of the Ranger we built. She followed up to calls and texts from me quickly and courtesly. I would recommend her if you are in the market for a new Ford vehicle.

Ja
Review №20

They have steadily gone downhill since buying out Huntington Ford. New lease vehicle has been in the shop twice for 8+ days only to tell me it was a loose positive battery connector.causing the issues. No courtesy vehicles available for a family who has purchased/leased 6 vehicles in the last 4 years. 5 star review for Jon Maston, great employee who goes out of his way to assist or accommodate you.

Ky
Review №21

What a great staff in the service department. Very friendly, knowledgeable, and professional. Despite me messing up the day that I scheduled my appointment, they were very accommodating and were able to fit me in so I didnt have to come back another day.I wouldnt go anywhere else to have maintenance done on my vehicle.

Ke
Review №22

Im usually very apprehensive about going to a dealer. But I must say Mike Larose did a phenomenal job of helping me in every aspect. Never felt pressured and they helped me get into the vehicle I actually wanted. So again, thanks to Mike and the team here. Glad I stopped in and will again when my wife needs a newer vehicle.

El
Review №23

Great experience as always! Norman was great helping me get into a new lease. Very helpful working with my budget and preferences.

We
Review №24

Just picked up my new Bronco Sport from Serra Ford on Tuesday, 6/1 and I love it!!! My representative is Bruce Robinson and he is by far the best of the best!!! I turned in a Dodge Charger and really loved that car but the sales people over at Suburban Chrysler could not even come close to the service that I received at Serra Ford from Bruce! He goes above and beyond to all of his customers and it makes the difference! I know this because he has sold vehicles to my co-workers, friends and relatives and not one person can say a bad thing about him. I really wasnt impressed with the Bronco when I first saw it but love the sport and I must say its a very well made vehicle. Go in to Serra Ford and see Bruce Robinson!

Ni
Review №25

The service center at Serra is very professional and efficient. Communication was great and they have a great team there. Micheal was my service advisor and he made sure I was taken care of quickly.

Ch
Review №26

I spent about a year researching F-150s at various dealerships. I was able to find an incredible deal at Serra Ford and got the exact truck I was looking for at far less than I likely would have spent elsewhere. Was greeted as soon as I walked in the door and received excellent customer service from Bailey. We were so satisfied with this purchase it prompted my wife and I to come back in and trade in our Honda (never buying another one). Bailey helped my wife find the perfect Ford Explorer that is far more accommodating to her back pain. We could not be happier with either vehicle. Excellent prices and excellent service!

Da
Review №27

The service on the car was excellent. No complaints about that. The fact that I scheduled an appointment two weeks in advance at 7:45 A.M., and nobody told me that the truck would have to stay overnight caused a big inconvenience.

Ri
Review №28

Norman did a fantastic job! I came in for an oil change and walked out with a new car. He was friendly and very knowledgeable, highly recommend him to anyone.

Ju
Review №29

Had a great experience with Norman in purchasing a new Explorer. He is courteous, professional and went above and beyond to find us a vehicle that worked at our price point.

Al
Review №30

I had a wonderful experience with Bruce @ Serra Ford. I turned in my lease early and he was incredibly easy to work with and totally transparent. Would definitely recommend!

Em
Review №31

Super friendly, helpful, and did a really good job. The cashier who was the last person of contact left a bad taste in my mouth unfortunately. She was kind of rude and didn’t seem like she wanted to help me with my Ford pass. Thankfully someone else was standing right there. Seemed like a manager maybe? Everyone else was great though. I’ll definitely be back.

Br
Review №32

Norman was super helpful in getting me out of my old lease. Knowledgeable and flexible to what I needed in a vehicle. Highly recommend Serra Ford and Norman

Ge
Review №33

I had a wonderful experience at Serra Ford. I came in knowing exactly what I wanted and Woody was a pleasure to work with. He took the time to inform me of all of the vehicles capabilities and features. Alex in F&I was also great. I LOVE my new Bronco Sport!

Ma
Review №34

Norman was very professional and knowledgeable throughout the entire process from beginning to end. Highly recommend Serra Ford!

Pr
Review №35

I am so happy to have work with Serra Ford Rochester Hills! Bailey helped me find me the right vehicle and also worked with me on the leasing arrangement. She was super-friendly to work with and saw that I was completely satisfied with whatever I was getting into. The entire team made the process easy to follow through and completed it within an hour. Kudos to the entire team. Thank you.

Ma
Review №36

Im thrilled with my new (used) 2018 F-150. Pleased that Mike K. treated me like someone that knew what she wanted in a truck, this is#4. Mike made the drive from Livonia well worth it, hes gained a customer for life. Thanks to Christina for the great financing.

wa
Review №37

Turned around an initial poor experience for me, the sales manager was very transparent about everything in terms of the financing of the vehicle. Took my family to eat afterwards. Very pleased so thank you.

Ky
Review №38

The people here are very genuine and take the time to get you exactly what you need. Bailey especially made sure I got the car I was looking for and kept me updated every step of the way in this crazy car market. 10/10 will be sending my family to get their cars from her here as she stayed later than needed to help me out.

Me
Review №39

Great experience buying from out of town and getting everything in order for when I went to pick up in person. All my questions were answered quickly/easily and the customer service was great. No pressure on their end to move forward faster than I felt comfortable with which is something I greatly appreciate.

Ke
Review №40

The sales experience was quick and smooth. I found a beautiful F150 and the team at Serra Ford of Rochester Hills worked with me to drive it away in a matter of hours.

En
Review №41

Joe S. Gave me a great experience purchasing my new car

Jo
Review №42

I walked in to figure out pricing for a new F-150 and a couple hours later I drove home in a brand new truck. Annabelle was my sales associate and she took the time to listen to what I wanted for my next truck. Annabelle’s first pick was absolutely perfect! She made me feel at home and quite comfortable and there was zero pressure with the purchase. The level of service she provided was amazing and she even took the time to help move some belongings from my old truck to the new one.The entire team, from Annabelle to Leka (Sales Manager) and Sam (Business Manager) was amazing and I never felt pressure from anyone to purchase the truck or any of the add-ons (however I did get tire and wheel project because .... well we live in Michigan).I’ve been to quite a few dealerships over the past few months and this one, by far, has been the best! I would highly recommend Serra Ford and don’t forget to ask for Annabelle.

Ti
Review №43

Best dealer I’ve ever been too. The salesman-Mike Kopp is the best. There service department is so much better than most other dealers. Thank you Serra for your service.

Je
Review №44

Horrible service! I had to contact another Ford dealership just to be serviced. Due to their rude and incompetent service department. Jenna didn’t want to help assist me getting a service due to it being expired. Then tried to tell another person to tell me I need to pay for diagnostics etc. They were no help at all. The first time I called she made like she had no idea what I was referring to. I contacted another Ford dealership and was taken care of properly. Please be careful how you treat your customers. I was looking to get the update so I can trade my car in. You guys lost a customer.

Da
Review №45

Word of caution when buying a Ford vehicle. To replace a simple low beam headlight “bulb”, THEY HAVE TO REMOVE YOUR FRONT BUMPER $244.24. No thanks…FORD (stands for “Fix Or Repair Daily). Engineering design FAILURE…🤨. Now I understand why their junk stock price is a few dollars more than LORDSTOWN. 🙄

La
Review №46

The people at Serra Ford were fantastic!! Greg in service was great!! He kept me posted on when a loaner would be available while our car was in service. He also kept us updated on the status of our car.I would highly recommend Serra Ford!!!!

Je
Review №47

I had Brandon Foreman as my sales rep in March. I inquired online and shortly after was sent an email. I had went in and had a different person but the sale didnt feel right. So Monday I went back for Brandon. He was very chill and personable. My first time buying a car and he was answering all my questions and even told me about some pros and cons of certain things. He took it down to get it detailed before I knew it. I had to wait on the phone with insurance to get the info faxed over and the place had closed but he was still patient as he know I wanted to take my vehicle home that night.I had to come back due to the SOS being down and he put the plate back on the car for me as well and even made conversation about how much I was enjoying the car or what mod I was planning on doing to it. He takes the time, from the buying process to even after to get to know you or know how the purchase is going. He even asked if I wanted it washed before I left!I recommend him. He came from a different car lot but his awards show hes been making impressions on people for awhile. I love my Veloster and thanks for making the process so easy Brandon!

Li
Review №48

My husband Frank and I had a wonderful experience with Gary in finance and our sales person Amanda. They were so helpful. We did have an issue however with Candy Serra. We will definitely come back when we are ready to get a new car again and work with Amanda and Gary. Thank you again for your help in choosing our Edge that we love.

Ki
Review №49

Shawn Burchi and the Serra Ford team did a great job of getting us into a Mustang Convertible. Thank you, we are loving the car.

Jo
Review №50

I just leased a 2020 F-150 from Serra Ford. I am very happy with my new vehicle. I am very pleased with my dealer Annabelle Lange. She helped me to find the vehicle that I wanted. She was very helpful, courteous and professional. I highly recommend folks to visit Serra Ford Dealership and see Annabelle for a beautiful New Ford Vehicle.

Ty
Review №51

The service at Serra has been good each time Ive gone. Im glad I had the premium care package on my used Fusion, because it covered both issues with my vehicle.They provided a loaner, kept me up to date, and were done with my car a day early. Pretty happy overall.

Mi
Review №52

When I bought my 2020 Explorer there was a factory defect in the grille and it was missing a strut tower isolator. Had a bad interaction with a sales person jerking me around with Yea, we have parts on order for 3+ months. Only to find out that they never actually did. The sales person no longer works there and Darryl and Mike from the service desk made everything right. They got the parts in fast, fixed a couple extra issues I had on my explorer and even gave me an Edge to borrow while the car was being serviced!

Ta
Review №53

I had a wonderful experience with Serra Ford and my service technician Matt. I noticed a wheel bearing that was going and dropped my car off before work in the morning. Before I was even off work (less than 8 hours later) my car was done and I am very pleased with the service! I appreciated the clear communication and the quality of the replacement. I had a quiet drive to work today :)

Br
Review №54

After taking my vehicles to a wide range of Ford and Lincoln dealers I think I have finally found the one I want to stick with. The service center employees are friendly and courteous and helped out where they could. Not to mention I was usually waiting 3-5 hours for a call saying vehicles LOF was completed (sometimes no call at all). Not the case with Serra! They had my car in and out in 1-2 hours tops.Thanks again, I feel like you found a new client

Mu
Review №55

Awesome service and sales support. These folks are a well oiled machine. They bend over backwards to take care of their customers. Not sue whu anyone would buy anywhere else.

Se
Review №56

Soooo thankful to everyone from Serra Ford who helped me get my new lease from here. Especially thankful for Hillary Adam who works here. If it wasn’t for her, I would’ve been so lost looking for a car that’s affordable and also a great fit for me. She was the best!

Ge
Review №57

First Rate Ford Dealer. The salesman was the best and very concerned with all of my questions. Thanks Dan Saunders for all of your Help!!!Wouldnt go anyplace else but Serra Ford!!!

El
Review №58

Mike Kopp is the friendliest, the most helpful salesman. He walked us through the car buying process quickly and efficiently. It was a real pleasure working with him.

Ra
Review №59

We want to thank Amanda Cantin, Kelly and Christina the finance manager, for all of their hard and diligent 110% customer service they each did for us on the purchase of the 2019 Ford Explorer XLT and the 2019 Ford Edge ST. We really like our 2 vehicles purchased from SERRA. Thanks again!!Ralph & Dianne DelVecchio

Pa
Review №60

All I can say is, WOW! What a tremendous car buying experience from start to finish. Bailey is an absolute gem, Matt is a master of finance and JR has himself a phenomenal team!!I will be telling everyone I know to get in and get a car from Serra Ford!

Se
Review №61

I got my first financed car from Serra Ford. The business manager, Kristina Berishaj gave me such a good price on a 2017 Ford Edge and I love it. Its been almost a week and I cant stop driving it. Everyone is so nice and I certainly wouldnt mind becoming a loyal customer when my family and I need new cars in the future.

Jo
Review №62

I was very pleased with the quick response from Serra Ford Rochester Hills. We came and took a look at the vehicle we wanted. The sales people were not pushy about purchasing their vehicle. The salesman wanted to make sure we were happy with the deal he was offering us. Everyone in the office made us feel comfortable.

JJ
Review №63

Great car, great service, professional staff. I highly recommend Serra Ford.

Ga
Review №64

Angelo in sales did a remarkable job meeting our transportation needs on our new Explorer lease. When signing the papers the gentleman did an excellent job explaining the documents and did not push us in to getting something we weren’t interested in. Plus we got a chance to visit our previous neighbor Lito which was a plus. The overall purchase Was a very pleasant experience and I recommend this dealer to anyone without hesitationThanks again allGary and Barbara

Mi
Review №65

Excellent service, fair and honest which is not as common as it once was. John my salesman was exceptional and held true to his word. Highly recommend car buying even during pandemic insanity

Ni
Review №66

Called on a Friday and got the nicest salesman. He found the vehicle I wanted and I was in my new lease on Monday. He even offered to come in on Saturday to pick it up early. It’s always a pleasant experience at Serra Ford.

Ch
Review №67

My experience was wonderful at Serra Ford. Woody showed me excellent customer service. He made sure I got the car I wanted. He went above and beyond to meet the needs that I had. I will definitely be referring all of my friends and family for their future cars!

Su
Review №68

Amanda, located the exact Ford F-150 I was looking for. She provided timely updates on its delivery status.

ri
Review №69

Appointment was simple to schedule online and was confirmed promptly. I was immediatetly greeted and service was performed in a timely manner. Highly recommend.

Sc
Review №70

Great process, loved that my sales person actually listened to me about how I wanted to be contacted(texting for me) first time ever I did not have to sit at tjr dealership for hours, and actually not even 1 min!

Al
Review №71

I would highly recommend Serra Ford to anyone in the market for a Ford Motor product. They have customer service that I would rate as #1. Ask for Woody he is great to work with and follows up on every conversation you have with him. I will continue to go to Serra for all future purchases. Also recommend to all.

Re
Review №72

My fiancé and I just bought out my car after my lease was up and Michael Pidsosny made the whole process amazing. He answers all the questions we had! It went so smooth and we would recommend him to anyone we know that needs a vehicle!

Ma
Review №73

I made an appointment for an oil change and was serviced promptly. I leased from Chrysler for years and never had a free oil change. I was impressed.

Co
Review №74

Yesterday, March 24, 2021 I randomly got flat tire. I first went to Discount Tire in Rochester Hills (had been going there for 30 years) and the experience was NOT good. Frankly, I dont think Ill ever go back.I ended up working with my sales rep at Ford, Woody, and he came to the rescue and was amazing! Andre showed up in a decked out service van that was capable of filling my tire with air, he then followed closely behind me the 2-3 miles that I needed to go to get to the Ford dealership. I cant THANK Andre enough for being so kind, considerate and patient as he attempted to make a VERY poor interaction with Discount Tire much better! I am SO grateful to Woody for coming to the rescue and sending Andre to me!!! You guys were awesome!!!🙏🎊 Thank you!

ja
Review №75

I purchased my new ranger online. The vehicle was delivered to my home.Amanda, my sales person, went above and beyond to help me get the truck.This dealership is not close to my home, but they gave me the best deal.As a Ford retiree, that was important to me.I highly recommend Serra Ford Rochester Hills for their exceptionalService in the purchase of my truck.

Da
Review №76

We were looking for a new Ford, thinking of an Escape, but saw the new Bronco Sport. The salesman, Dan Saunders made it simple for us and we drove home that afternoon. I’d buy from him again. I got a good deal and it is a great car!

Je
Review №77

I had a fantastic salesman! He went above and beyond to make my purchase smooth. So far, loving my Explorer! This is my fifth one so I knew what I was getting. After having 2 Escapes, I couldnt wait to get back into an Explorer. All personnel were extremely friendly and the gal in credit was very efficient. I certainly recommend Serra Ford and will go back if in need of another vehicle. The prices are very fair compared to other dealers.

ZO
Review №78

Hillary is excellent I got a great deal and am very excited for my new car

Ka
Review №79

Bought my new Bronco Sport from Serra Ford today. Annabelle was a great Salesperson to work with. I called from out of state and was able to put it on hold until I could pick it up. Buying the car from out of state, she was so helpful in getting the car put on hold quickly, making sure I got pictures to see everything inside and out, and answering all my questions. When I arrived on the weekend to pick it up, everything ran so smoothly. My new Bronco was waiting for me, detailed and ready to go. Such a nice, helpful and great team to work with. I HIGHLY recommend them. I only wish I lived locally so I could use them as my regular dealer. Thanks for helping me get my Red Bronco guys! I LOVE IT!!

Do
Review №80

First time buyer at Serra ford. Shawn Burchi and Bob Davis made the purchase experience a pleasant one. Did their best to find the right car at the right price in spite of these trying times when product is hard to find. Will definitely return when I am ready for my next car.

Pa
Review №81

Needed to pick up a part through the parts department. I called ahead and they had the part in stock and ready to go within a few minutes. Everyone I interacted with was very nice and professional. The parking here is a little difficult, maybe it was a busy time for them but just be ready to look hard for a spot.

dl
Review №82

Bruce was very helpful in my purchase of a used Escape at Serra Ford. He made the purchase very simple and easy for me, while also giving me options that proved helpful. I would highly recommend Bruce and Serra Ford for your used car purchase needs.

Sa
Review №83

Bailey was so wonderful to work with. She answered all my questions and communicated with me in a quick and efficient manner. Went in during the afternoon, then decided to think on it for a few hours. Texted her that I was ready to get into my new car and she started the process immediately! The keys were on the desk waiting when I walked back in the door that same night, and the paperwork was ready to go! Highly recommend her to go to for your new car! Fast process and very friendly as well. Thank you Bailey!!! You’re amazing!

Ja
Review №84

I have never received such outstanding customer service as I did today at this dealership. I am big on customer service and I am extremely impressed. Very very very happy with my experience here. EVERYONE was nice, personable, helpful and informative. When I called I actually got a person!!!

Du
Review №85

I bought a 2019 F-150 Lariat from Serra Ford and I cant say enough about the customer service and sales associates. Me and my wife were treated very well and will definitely be coming back to visit Mike Larose in the future.

Br
Review №86

Leased my second vehicle from this location. They have amazing customer service. Amanda was absolutely wonderful to work with! I was extremely impressed with how involved she was in making sure I got the perfect car. Highly recommend Serra Ford!

Pa
Review №87

Bailey was amazing! She worked hard to find us the vehicle we wanted. I have never had a salesperson care so much for our needs. Love our new explorer!!

Ab
Review №88

We did a lot of research and went to at least 5 other Ford dealerships before Serra. Annabelle searched to help us find EXACTLY what we were looking for while other dealerships just kept trying to sell us the most expensive Explorer they had on their lot. She was honest and worked hard for us. Buying process was easy and straightforward, no catches. Very impressed, will refer Serra to all our family and friends!!!

Je
Review №89

Angelo was wonderful to work with on the lease of my new explorer. Youd think working at the dealership I would know all the features already, Angelo taught me some things about the Explorer I didnt know. I traded in a Chevy Traverse (which I loved) and Angelo pulled up my Traverse and my new Explorer next to each other so he could show me how the functions I was use to in my Traverse, would now be done in the Explorer. I really appreciated that. As a momma with 2 little ones, I spend a lot of time in my vehicle transporting from school and grandmas houses when Im not working at the store. I love the Explorer. Its a very smooth ride for everybody. The heated seats heat up super quickly, and Im in love with the HUGE moonroof. Thank you Angelo for your help, youve turned me into a Ford girl, Im VERY happy with my Explorer.

Ni
Review №90

New F150 from Hillary quick and fast service and I absolutely love my new Truck.

Br
Review №91

Our salesman Bob Brani was great. Not only did he find the vehicle we were looking for which wasn’t in Serra’s inventory and bring it to the dealership, but he went above and beyond in handling everything and even spending extra time explaining the new features and technology.Thank you for a great car buying experience!

Ch
Review №92

Everyone was very nice and super efficient. From the start, my salesman was cordial and gave me any and all information requested. When the contract signing came, everything was well explained and quickly finished.

Em
Review №93

Angelo was very friendly and helpful. I never had to leave work or home to get my new vehicle. Delivery test drive and even returning of my existing vehicle were all taken care of. First class service every time.

He
Review №94

We cannot recommend Serra Ford enough! A friend of ours introduced us to Serra a few years ago and we have not gone anywhere else since. The Service department is fantastic. Matt in service always makes sure to take the time to understand what we need and what issues we are concerned with and always goes out of his way to make everything as convenient as possible. When we are ready for a new Ford, Serra will have our business!

Ta
Review №95

If your ready to buy a car look for Norman he was very very helpful and will talk you through everything. Has great patience and gets the job done.

Br
Review №96

There was a recall on my car that needed to be fixed. The first place I called, I sat on hold, kept getting looped back to the front desk. When I called Serra, however, someone picked up on the first ring, transferred me to the service department, who also answered on the first ring. I spoke to Matt, who was very professional and courteous. Got my car in and they even gave me a courtesy vehicle for the day. The best the other place could do was to say that “maybe” the shuttle could get me back home. Highly recommend Serra. I’ll probably start buying my vehicles from there from now on, too!

Ju
Review №97

Matt W in the service Dept is great. Wanted to get an oil change and check up to b sure car was ready for winter. Comprehensive and done quickly. Since I moved out of the area 3 mos ago, I traveled 30 min to get good service.

me
Review №98

My Vehicle was declared a total loss, Michael Pidsosny was absolutely amazing working with me every single step of the way. I was really upset having to lose my vehicle. He made everything so easy. He took wonderful care of me. He took the time to answer all my questions and concerns about buying a used vehicle. He made sure it was in the best shape it could be before he sold it to me. Michael did an amazing job at details and making everything so much easier and more comfortable for me. I would highly suggest anyone looking for a new or used vehicle go see Michael Pidsosny, he’s incredible. Definitely deserves a raise. Thank you, Michael!

Ry
Review №99

Great service always! I was in and out very fast. I had my rear rotors and brakes replaced!

Ja
Review №100

Matt from parts department is very professional knowledge and theral. Got my my part same day even though they didnt have it there Matt made it happen and got it delivered to me same day. Thats great service thanks Matt!

Information
100 Photos
100 Comments
4.6 Rating
  • Address:2890 S Rochester Rd, Rochester Hills, MI 48307, United States
  • Site:https://serrafordrochesterhills.com/?utm_source=GMB&utm_medium=Main%20Listing&utm_campaign=GMBMain
  • Phone:+1 248-852-0400
Categories
  • Ford dealer
  • Car dealer
  • Car finance and loan company
  • Car leasing service
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:Closed
  • Saturday:9AM–6PM
  • Sunday:9AM–3PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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