Service desk was fast and efficient for my return but the cashier was not very customer oriented, not a hello,, no how is your day, no thank you,, no check for all my bags... and also didnt give me all of the items I purchased from the bag spin table. I did not know until I was already all the way home but she didnt try to catch me at all. I think the customer behind me may have got my things.

There were only two people to check out customers. They did open another lane however, the cashier never turned her light on, served 3 people ahead of me and asked me to let people know I was her last customer. I get the staff is working hard and doing what they can. Wheres management? Is there a reason managers and assistant managers cannot step-up, open a register and help get the lines down??? What about teamwork making the dream work? Thank you.

DO NOT DO ORDER PICK UP HERE. I’ve tried twice, two times to save me some time and make my life just slightly easier. Order pick up, seems simple enough right? I work ten hour days, it’s so hard for me to find time to do ANYTHING let alone grocery shop. First order I placed they left out all my cold food, after a 15 minute call to customer service I was refunded THREE DAYS LATER. Today … I placed an order for pick up (order placed Monday for Tuesday pick up) my pick up time was 7-8, I get a text at 7 saying “we’re very busy, your order is still in progress. We’ll update you when it’s ready” no biggie, I have to drive there it’ll be ready by the time I get there. I check in and speak with a worker who approached my car and let her know it says they are delayed and she informed me “that means we’re not done picking but we do close at 8:00” …. I politely said well if you find anything out in regards to my order can you let me know? She goes back inside. I’ve been waiting now probably 30 minutes, it’s 7:55, no sign of anyone so I call the store 3 times and get the voicemail, I call back again twice and the line just rings … SO NO ONE WAS GOING TO TELL ME MY ORDER WOULD NOT BE READY TODAY?! Finally I call customer service, that was another 30 minute conversation that ended nowhere. I say just don’t do it. It’s not worth the headache.

Very inexpensive but due to covid not a lot on the shelves

Worst experience ever! Every time I try to give this place a chance, the storw fails at the simplest things. Nasty bathrooms, the workers are so rude an couldnt care if you were on fire. Need to make a return or anything else at the service desk.....nope not at the Wal-Mart in Rochester Hills they dont do customer service. They have a customer service desk but its just there for a few employees to stand and sneer at people needing service. So agian we are off to drive the 20 min away to the White Lake store. Its a dam shame this place use to carw about there customers.

I find a plethora of gluten-free, vegan options that I use to only be able to find at health food specialty markets for more money. Walmart prices range from $1-4 less per item. The savings come in handy.

Theyre always restocking so you know everything is fresh and new!!!

The store is fine inside. The bottle return always seems to be having problems, full and not working, or completely out of order when I bring bottles in. Then I get to lug them back to my truck. Fun.

Great food ... really nice waitresses.. clean ..All around good atmosphere..Love this place .. & so do my grandchildren...

Ahhhh Walmart, the Chinese outlet store !Keep shopping their people and eventually the greeter will be the CCP !!The one-star is for the small percentage of items that WERE NOT made in China !!!

Clean and most the time has what you want at a fair price

This walmart sucks. They need to open more lanes. Open mpre lanes and carry more stock. Very rude workers who do not know how to stock or run cash registers. Walmart sucks!

Hate that Walmart has changed the app and now wants you to pay to be able to scan stuff ! Used to love going around and scanning stuff with my phone looking for deals and now am unable to do so. Anything that is marked doesn’t come up.

The only good thing was we were able to complete all our back to school shopping in 1 trip to 1 store. There was also one amazing employee in the school supplies area who was extremely helpful with finding what I was looking for. Then came time to check out. There was only 2 check out lanes open and the lines to both were wrapped around the entire check out area and into the aisles. So although I couldnt see the start of the line, I stepped in back of the one closest to where we were shopping. I finally got to the check out and the cashier scolded me for having more than 20 items in the under 20 line. I politely informed her that the sign was not visible at the back of the line which I got into 50 min ago and she didnt say another word to me as she checked me out. She also told the customer about 3 behind me that she was closing her lane and the remaining 20 people behind her were SOL. 2:30 on a Saturday and only 2 check out lines open 2 weeks before school starts!

Huge selections of groceries and household items!! Great place to go on weekends

Waited to check out for at least 30min. Only 2 cashiers open. My 6 pack of coca cola was rung up 9 times as well as other things being rung up twice or more. Then had to wait 10 min at customer service to get it fixed. Horrible experience.

Ok not neatly arranged aisles. Long lines always

Awesome store. Cheap not as cheap as target or as forgiving as target when it comes to returning or replacing items but I still love this store as my secondary

Shopping great. Had everything I needed at great prices. Check-out not so much. ONE cashier, waited over an HOUR to pay!!!!! If I didnt want the merchandise, I would have left!!!

I had the best customer service in the tire center today. There were two ladys and one young man that took the best care of me. I thought it was a nail in my tire and know one could fix it bit when they took my tire off to put a new one on they found out it was a tack in my tire and no damage. My lucky day. Thanks a million for amazing service. 😊😊

Only two three cashiers during a pandemic. Probably doesnt surprise anyone that this is the same as it was during the holidays. This company has absolutely no respect for their consumer. Really wish there was a competitor that could do better

I was looking for a blanket for my bed and some new sheets. Found what I was looking for at good prices. Also looking for something for dinner this week. Found some great meals from Stouffers. Walmarts brand is also good.

I will NEVER go back to this store again! They had 2 checkouts open other than self checkout. Lines were from one end to another. The cashier I got came out yelling at some people in line after we had stood there for about a hour. He told them if they didnt like it they could go somewhere else! These people didnt say one word to provoke him. Then I found out he was supposedly a manager. Shame on you Walmart!

To whom it may concernI purchased a magnavox Craig cd self system from walmart.com THE ORDER Numb3rs was 550200820156. Total amount of the sale $105.99. The unit is defective and will not work. In my opinion I would hope the proper Uthorities would investigate walmart.com. I hope this review will help consumers make a informed purchasing decision and think twice about doing business with walmary.comMichael P Stevens

The quality of customer service is nil, lines 100 miles long. Giving up on this place for good!

I cannot speak highly enough of the automotive center team. On Easter Sunday, our car had a catastrophic flat tire on I-75. We were able to limp to Adams on a donut, and on a chance decided to see if Walmart was open. It was! But it was 10 minutes after 5:00. Too late, I thought. But the young man (Ken? Of Asian descent, probably in his 20s) working possibly his first job that day was FANTASTIC. He said they would of course take us on, as it was an emergency. He then advised use on the appropriate tire (not the most expensive but not the dirt cheapest either) and had it re-mounted and ready to go. His attitude, and that of his coworker, was excellent. I cant say enough good things, and to see a young fellow being coached and obviously well-trained in customer service is a real treat. Keep up the great work, and pay these pros MORE if you want keep them, and your customers, happy.

Waited 1 hour and 13 minutes to check out absolutely ridiculous. Need more help. I could have used the self check out faster with a huge cart of groceries. 20 lanes 1 unlimited line open and a 20 or less. Absolutely ridiculous.. they should close the doors if they dont help. I know there had to be more people that could have helped check people out instead of run the two cashiers to death.

This store never has enough lanes open. I see more personal shoppers working the floors than cashiers working the registers. If you purchase ice cream it will be melted by the time you make it home. My family spent 40 mins in line today with 4 people ahead of me. The Express lane would make it faster but with a large order, not allowed. I will now drive 15 minutes out of my way to avoid this store.

Multiple cases of wasted trips due to inventory not matching the app. 3 different times, different items, not in stock. Tired of wasting my time here but it’s Walmart, what can you do?

Found all I needed and easy to locate everything looking it up on website qst8

Need help asked greeterby door to call someone Noone came after 7 mins.

Walmart...well there are some definate good deals to be found. It also can hold a very interesting time for people watching. So, to make your visit there positive... dont expect it to be a Pa Pa Joes... just make your purchase, you may see a few things to chuckle about and take it for what it is...its Ok.. oh and ware a mask and uses your sanitizer on the way out!! Stay safe

Needs to be tidied up, bathrooms included. Great deals.

Not going to lie, probably the dirtiest and unorganized establishment I have shopped at. I understand times are tough and businesses have to put the extra slack on current employees. Ill just drive to the one in Lapeer next time

Good parking space, nice facilities, has everything needed, but my checkout experience was bad, I waited for like 20mins to checkout

Its not my favorite Walmart by any means due to the lack of stock in the grocery department along with the cleanliness and organization, but the mens clothing department is okay! Wish it was kept cleaner and better stocked overall.

This is the worst Walmart within 20 miles. Also the prices are much higher than other Walmarts even ones that are only a few miles away. Never any cashiers, nobody ever in any of the departments except automotive. $3.10 for a gallon of milk here and a $1.68 on Hall road.

Good place for almost everything, god price, excellent return policy, very convenient app to browse for items in store. Would recommend

Is that what they call customer service? You need to fire almost everyone at this location. I was returning a TV that was broken when I received it and NO ONE would help me. A very large women standing there doing nothing said no one is available to help you in a very snotty tone. Finally I found a very nice guy (Jamir) doing carts in the parking lot that was not only friendly he carried the TV all the way to customer Service for me. Once I got to the so called customer service girl I tried to be friendly but got nothing, NOT A HELLO, NOT WHATS WRONG WITH THE TV, NOT SORRY FOR YOUR INCONVIENCE....NOTHING!! She just threw the receipt towards me and walked away, I never shop at Walmart but my son ordered the TV for me so I had to go there but I will never ever give them one dime of my money. Rude and the store was filthy. I will be call headquarters Monday.

I was able to find what I needed without any problems. The employees were nice and polite.

What can I say about, Walmart experiences. They are just that, an experience! Some times, funny, most time not if you have a kid with you! Overall in relation to Walmart, Q Im biased since I own stock. But I would say 3.9 out of 5 for price and supply chain capabilities. I do like their, business model and platform.

Like most stores lately they are low on stock but usually you can get what you need at a reasonable price ☺️

A bit chaotic. Shelves are only partially stocked and messy. Self-check-out is pretty quick and easy to use. Attendants are friendly.

Very clean and has a much better selection of items than most Walmarts!

Great shopping store, and the employees are great as well. THANK YOU ALL FOR YOUR VERY HELPFUL SERVICE. GOD BLESS YOU ALL. 👍😷🇺🇸

Worst wait in line. This location is becoming worst day by day. I had to wait ~1hr in line before I could check out my stuff. I prefer to go to Meijers instead which is 10X faster than this walmart. Although I am a regular at Walmart but I am not looking forward to go back here.

Shopping for granddaughter she fall in love with this big barbie doll.

They had everything i was looking for. That nowadays means the most. Great job Walmart.

I had the worst experience at a Walmart store ever. I purchased 2 skateboards and a pack of orders. I didnt inspect the skateboards properly and one of them was missing a wheel. It wasnt until I was delivering the skateboards that I noticed the missing wheel. I immediately called the store but there was no answer. I traveled 40 minutes back to the store to find the customer service counter was down due to a system error. I was then told by an employee wearing a yellow vest to return the next day for a refund. I asked how was I supposed to know if the system was up if no one answered the phone? I asked to speak with a manager and was told there was no manager available. Totally unacceptable. I will not be returning to that walmart and any other walmart if I can help it.

I think everyone understands that stores are understaffed these days. The least that management could do it set out CLEAR guidelines as to where/ how the customer lines will run. Weaving in and out of clothing racks is a little confusing.I’m telling you, this is how fights happen.

Haagen-dazs is delicious and sffordable

20 people in each line. 3 lines open. I know they are short on help.

Walmart ALWAYS has what I need at a reasonable price. Ive compared my Walmart receipt to other stores, & I save much more at Walmart

Waited 1 hour and 45 minutes to be seated was seated and waited another 25 minutes and was never waited on. The correct thing would have been for them to tell us that they were short on staff and really couldnt serve us

Incredibly long lines. Only 3 registers open.

Clean and tidy! A tad understocked, but not unusual for any Walmart. Workers are very polite!

We waited in the one open line for 20 minutes only to have the manager close the line in front of us. There was no were to go. Self checkout was open and had about 50 people in it. No other lines were open. How can you run a business like that? We left our basket as well as the 3 people behind us and spent no money at the store. We will not be returning.

Order pickup delivered right to your car. Fast service. Nice covered parking spots for pickup.

My time here went quick.lanes were easy to get through. Things were easy to find.

If you wanna deal with rude cashier such as TASHA go ahead. So unprofessional and rude! Better go to different location

Who lives a Walmart? We all do! Lots of choices and best prices 👌 in town.

Store was disgusting! Dirty..no check outside open.

Brought a blow up mattress at a great price on clearance went back to get another the next day it was back at the original 🙃 price. Love shopping at Walmart finds great deals.

Great store yo get my medication ; quick and inexpensive. Thanks!

They didnt have the size of the thing I wanted, then had to wait over 15mins to checkout and that was the 20 and under. I felt really sorry for the folks with more then 20 items, it looked like they were going to be there a very very long time.

Out of half the store and incredible long lines. If you go to this Walmart bring a chair. Your going to be there awhile.

Easily the worst managed Walmart I’ve ever seen. Items are perpetually out of stock and lines are always very long. Also, it was like that pre-covid. It’s a management issue not a staffing issue.

Went here last night to get a few items, the parking lot was full of litter and looked like syringes, the store inside was out of a lot of items and the checkout line was ridiculous. I wont be back unless Im really desperate. Its unfortunate that you cant provide a cleaner more fully stocked store in the middle of Rochester Hills. The prices are good but the consumer and employees at Walmart pay the price for that.

Pro tip...pay a few extra cents and go to Meijer down the road. Only 2 cashout lanes open, and self-checkout lanes are only 50% operational. This was hapenning way before the pandemic.

There cell phone tech is amazing hes very informative and will help u best he can he can do more for post paid customers but go there just to see him

A pretty OK Walmart.It just seems to routinely have some products out of stock, and the checkout lanes are too often understaffed.Customer service has been accommodating and friendly the few times I needed them.

In my best rainman voice.... Wal mart Sucks

We waited in line, patiently, for 40 minutes to check out.

To start this off, I hate shopping at Walmart. But it was right there, and I only needed a handful or things. The line.... the store had 1 register and 4 a handful of self checkout lanes open. The line waiting to check out stretched across the entire front of the store and down an aisle. Easily 40 to 50 people. I said screw it, left my cart and walked out. Then I believe he worked there, but the kid getting carts with the cart trolly who was in a purple Avondale football t shirt decided to leave thr cart caddy almost directly behind my truck when I was trying to back out. Was able to just squeeze around and went to meijer where I had no wait.

Every time we go there we leave without 5 - 7 things on our list due to no stock on the shelves. Not as bad as the Wentzville location but its really gotten bad. Weve tried to shopping at different times on different days but its all the same. Snacks and chips are empty, cheese slices, Completes Meals, Fajita spices, Bananas, you name it they dont have it.These personal shoppers with their huge carts blocking the aisles. Sometimes I see items Im looking for stacked on their carts but nothing on the shelves.Think its time to shop at Schnucks and Aldis.

Went there for a suit. No help. Didnt have my size in pants. 4 days to find one. Of all places. Being expensive. I thought they would have it.

They need to do a better job with matching merchandise to the prices on the counters.

Just wish they staff was more friendly.

Have done grocery pickup & delivery a handful of times. Its usually hit or miss, sometimes delayed by hours. But yesterday they did not deliver my groceries at all. Called two departments, no answer. No notification of delays in app. Store is overwhelmed apparently. Dont offer a service you cant handle.

If you ask for help to walmart employees here wearing Walmart jackets, they say they dont work here. Great.

Walmart, the truckers standard, purchased everything I needed for my over the road Keto and Mediterranean diet.

Probably the wrost walmart if your a dasher guys that work the outside gorcery is probly the wrost i have canceled several orders cause of him. inside store pick up two girls working who lallygag all day no one at this place can do there job

Really clean store, and kind staff. I enjoy shopping here when I go!

Clean but out of some items in deli. Cant stand all of the self checkouts. I shouldnt have to do work and pay full price. I dont like Walmart any more

This is the worst Walmart Ive ever been to. They never have the shelves stocked, no cashiers, the store is filthy. Ive never seen anything like it!!

This is the worst store in Michigan, even corporate customer service says the same. I go to another store where the service is so much better and the employees know what theyre doing there. Its too bad this store Is so bad because it could be a great store but #1 is the management, #2 when the lines are halfway down the store almost to the electronics department the management there seems to think thats all right and they dont even want to get a cashier up there to open another check out line up, they usually only have three that are open including the self serve. If the employees there dont want to help cashiering than they need to find new employees, and that goes for the management there too, they can be a cashier if they dont have enough, how they become managers? I had one manager tell when I asked them to be a cashier he told me had to get change for one register, I told him that doesnt take a half hour then once he put the change in the register he turned around and went and hid in the back room behind customer service I couldnt believe my eyes when I saw that. There was about a half a dozen of us complaining about what was going on and they all look and each other which are managers and passed it on to somebody else, Thats what I call bad management.

They had a better watch collection then two other Walmarts, I Macys, Target, and pennies.

This place is cool except for the fact that there were two registers open and over thirty people trying to check out.. Hire some cashiers already folks

A variety of food items. Clean store. Quick check out. Staff helpful and friendly.

Honestly a joke.. 20 registers and only 2 open for people. Filtering a huge group through the self check out line like sheep.. Its ridiculous!! If they where so worried about Covid they wouldnt have people stacked up in lines by the dozens.

Went on 10/31/21 Halloween to pick up a few grocery items. Shelves were disorganized and not fully stocked. Lacked open check out lanes, causing longer times to check out. Upside, friendly customer service/cashier.

There were only 2 or 3 check out counters open. So a lot of people had to wait in long lines to check out. So if you are doing here make sure you keep some time just for checkout. Cant do quick shopping.

I get it that it’s near impossible to find staff to operate the check-out lanes but I think money should be invested in eliminating half of these check out registers and putting in either you-scan lanes or using an app to check out with like Sam’s Club has. It doesn’t make sense to run in for an item and spend the next hour in the check-out lane.

Terrible Doordash/ pick up services. They have taken well over an hour to pick up 1 item before. It would be so much better if they allowed us to go pick the order up ourselves like other grocery stores. The doordash/ pick up manager is also incredibly rude and not helpful at all. Overall bad experience.

I don’t go in this store, only use it for curb-side pick up. They do very well most of the time.

Really great one stop shop place. Its easy to find help becuase a lot of the employees are on the floor and finding items is easy. I also like how the self checkouts are at the door so you can scan and go.

Its one stop destn. for everything. Prices are reasonable, staff is friendly

Always an adventure at the local Walmart. Today, it was break time for the drones whom are employed there. I couldnt find the help I needed and than sat in line for over a 1/2 hour at the checkout line and there were only 2 people ahead of me.

Walmart is Walmart not much to say about it

Lines a mile long, only the self scan and two lanes open. Curbside pickup always slow too. Avoid this place like the plague