I had a great experience at the dealership in Greece on Saturday. Dan was able to replace two tires in under two hours last minute, along with my oil change. The lady who I spoke to Jan I believe was also so helpful! very happy and pleased!

Sam Clar was fantastic. She was extremely knowledgeable and provided timely answers to all of my questions regarding my Custom Trail boss. She was able to process quite a few documents prior to my test drive visit, which made the process very efficient. This was definitely appreciated since I was traveling from over an hour away from the dealership. Sam even delivered the truck and covered the remaining paperwork at my house. This was an awesome personal touch that really helped me out with my busy work schedule. I would highly recommend Sam Clar at Bob Johnson to anybody! Thanks again!

When I set up the appointment I was told that it would be $0.00 cost. When I got there it cost me over $800.00. Also, I was told it would be 2 years before the recall on the Bold would be fixed. That is not acceptable. Last time I will buy GM products.

Mike Barty honestly could not have done a better job with the entire process. Mike was courteous, respectful, quick to respond, and straight forward. The 2021 market for vehicles has been tough, but even given the characteristics of the market, Mike made it easy. We found the truck I was looking for at the price I was willing to spend.Mike gave me a call the day after purchase to check up on me and the new truck. This was unexpected and much appreciated that he took the time to reach out.This was my first time ever purchasing a new vehicle and it was a great experience. I would buy from Mike Barty @ Bob Johnson again, no question.Thank you Mike, and all others at Bob Johnson, for getting me back on the road in a beautiful new vehicle.Stephen PoliszukRochester, NY

Was a great experience Steve went above and beyond my expectations! Everything was ready on time with my car! George Sarkis was great with helping with the financial end of everything! I couldnt of been more happy with my 1st experience at buying at Bob Johnson. Thank you so much! Thomas DeLucia

I cant say enough about Michael Barty; Ive leased 6 cars from Bob Johnson dealerships on ridge road and I can say without a doubt he is the best. He had my paperwork so organized when I arrived I was out in 20 minutes and have previously spent hours. He worked to get me a 2022 Trailblazer after some issues with sign & drive website interaction with Bob Johnson had fallen through and delivered in time as my previous lease was expiring. Communication from Michael was next level prior to arrival and everything exceeded my expectations from the experience to the vehicle.

Confusion reigns in how to get car inspected. I went to the quick stop location where signs for inspection are posted. Only needed inspection and they said they dont do them there; but, would check me in and drive my care across the street for inspection. Wait in the waiting room and well bring it back after its inspected. I offered to drive it over myself, but they said they would do it.Well, over an hour later (along with 4 other people waiting for the return of their cars from inspection), I inquired. Was told to wait ... it would be brought back. I walked to the garage to get my car and try for inspection another time. The keys were in the hands of the staff and the inspection had not been done yet. When I offered to take the car and come back another time, they said they would do it right away and drove it into the garage. Another half hour later, the car was inspected and I was able to leave. I dont find this system the least bit efficient and it should be made clear where to go for inspections.

Awful experience. Still same issues and they tried to fix it for the 4th times and never solve the issue. Now I am still experiencing the same issue for the fifth time. I spent over 3k and nothing has been fixed. Same issue!!!

Had a oil change did not have to wait long was in and out no problem

The staff was very professional and quick. Also informed me of everything they were and did to my car!

Awesome experience! Chris Codd was the best salesman I have ever worked with. Will definitely be going back to him again

Robbie was awesome. Everyone was friendly and welcoming. Great atmosphere. Ask for Robbie. He is a lot of fun to work with and really knows this craft.

Very friendly and thorough works with you until your satisfied with all your needs! Nice atmosphere everyone smiles and says hello as if they’ve known you for years! I would never recommend going anywhere else!

My salesman Steve C. Was awesome!! He worked with my wife to buy this car because it is her car. She was nervous about going to look at the car and talk to Steve by herself when she went back. He made her feel at ease. She told me it was like working with one of our sons kind and courteous. Very Knowledgeable and not pushy like other dealerships. Thank you so much!!

Thank you for a wonderful experience. From the salesman, Benny, to the finance director George, to Ethan who helped guide me setting up my new car. Could not have gone any smoother!!!

Yes, Andrew Bisig and the team in the back instructed me on how to go about purchasing my auto start kit and how to locate and use my award points to save money off of my total purchase. Very well done. Esther

Chris Codd was my salesman. He did a wonderful job. He made the sale incredibly easy for me and got it done quickly. Will be recommending Chris to all my friends and family. Thank you again!!

Best buying experience Ever! I’ve worked at dealerships and it took longer to purchase as an employee. Micheal Dufek was great. Definitely will recommend!

Steve Levine was our sales representative.Professional and easy to deal with.

Very satisfy, helpful, very nice peoples, good services, overall I am very satisfy.

My Blazer has been in the shop (6) times for over a total of 60+ days and it was returned to me with no root cause as to what the issue is or was. The issue has happened over and over again and will happen again. The new car manager doesnt even care as his message to me was that his budget on rentals was over shot and apparently that is more important to him than the 21 cars I have purchased from Bob Johnson Chevrolet. This guy doesnt even return calls. At least the guys in service try to give me updates. At the end of the day, the only thing that matters to Bob Johnson is that this issue goes away and not the safety of my wife and Grandkids that get stuck somewhere in this vehicle. So lets see just how good you review these things!!!

Len Z has been absolutely wonderful to work with. He has explained things, been patient with all my questions and was great to work with!!! Day of pick up, not so great. There was mud in the interior of the truck (still is) the radio needed a manufacturer’s update (still needs it), and there are chips in the paint of a brand new almost 50,000 dollar vehicle. On the day of pick up I was told by a service member that all I needed to do was come by on Monday anytime (no appointment necessary) and they would do the update. I showed up on Monday and Chris at service said that I needed an appointment and that they could probably fit me in in the afternoon and made me feel like I was the issue. Everything up until delivery was first class and great. I feel like once Bob Johnson got my money all bets were off and onto the next. I plan on having this vehicle for a long time. I sincerely hope that my experience thus far is not indicative of the treatment I will be getting in the future. Again, I can’t say enough about Len Z and Michael Johnson!!! Everything else has been very very disappointing!

My salesperson Sam was awesome! She got me into a new vehicle in 5 days from start to finish. It was a pleasure working with her.

Utilized the BJC quick service next to the main service area for first time for my first free tire rotation that came with my new bolt. Was Fairly quick, but the folks were a bit surprised that there was no oil to change. They asked me if I was sure and said yes it is a Full EV with no oil to change and said this was their first they had seen. I did a puzzled look nextdoor to where I bought my bolt and saw many other Bolts sold...some quick education will help with first impressions for your EV owners like myself. Also, should consider an EV only line as service much quicker with no oil change so we dont have to wait as long. Like Bonus service for owning an EV.

Brady at Bob Johnson has always taken care of us. This is the 2nd vehicle weve gotten from him now, 3rd from the dealer, and Im even happier than I was last time. He always works hard to find the best vehicle for our needs, thinking of budget and features, and he crushed it this time. He got my wife in a new Trax, setting me up for lease loyalty in the future, where I hope I can finally get that truck Ive been wanting. I have no doubt when the time comes, that Brady will be able to deliver again.

Justin Bartlett was great! Very helpful into getting me into the truck I wanted. He is friendly, knowledgeable, and was a pleasure to work with.

In these days of low inventory, Chris Codd found me the truck I wanted very quickly. It was truly outstanding how fast they found my new truck and got me in it.

When I picked up my vehicle from Bob Johnson’s the car was never vacuumed in the inside and it was dirty and the gas was a quarter till empty would’ve been nice if they topped off the vehicle. Those little things might sound petty but it’s kind of a big deal when you go back to buy another car. All in all though I would go back to buy a car and I would tell my friends to go to Bob Johnson’s to buy their next vehicle as well. The staff is very professional and they do whatever they can to satisfy you.

Just an oil change and a safety inspection, but I cant think of any reason to subtract a point from the top score. Great to be back with a Chevy dealer after my recent move to Rochester.

Bert Marlett was a joy to work with. I wanted the new truck i purchased, but i would not have bought a 4 cylinder truck except for Berts excellent explanation with my ion and knowledge of the 4 cylinder turbo that set my mind at ease. I was happy with my trade in value, financingand every one was very friendly. I actually enjoyed the time i spent at Bob Johnson Chevy.Thanks,Ken S.Hemlock, n.y.

Bob Johnson is a class act. I was impressed with the young lady that handled setting me up to get my license plate holder straightened

Wow they are making this leasing a automobile so easy.Especially when have such a accomplished seller likeMr. Willie Williams who has helped me into leasing four vehiclesnow. Each of the four have been different and loved them.Now I am driving a Chevy Trailblazer. Really sharp suv.Thanks Willie! you have been good to me.

Chris Codd took very good care of me. He was patient & answered all my questions until I understood the answers. Although, of course, I would love lower payments, I think it was a fair transaction.

VERY good service department help me out with the problems that acure with a used vehicle Cris is a very good service department manager.

This was our 5th Chevy lease that Anne Lakis handled. As always she was professional, prompt with responses to our questions, secured a fair deal for us, all with a friendly and engaging demeanor. We recommend her to all of our family and friends.

Excellent experience dealing with Chris Dodd. Quick responses, good communication, and pricing. Would definitely buy from this dealer again. Only thing that would make it better is quicker credit card processing.

Samara Clar was efficient and listened to exactly what I was looking for in a vehicle. She is knowledgeable and even after I drove off the lot, she was quick to respond to questions I had about my new purchase.

Great working with Zach. Would have no problem recommending to anyone who is looking for a new vehicle.

This is the third vehicle Ive leased with Anne. She is always so knowledgeable and really listens to what you want/need. Shes great to work with. I highly recommend Anne and Bob Johnson.

I am currently on my second vehicle with Bob Johnson.I have been assisted by the same sales rep and he is wonderful. I can go in and be greeted by my first name, a smile and a hug how have you been. Times these days have been hard financially...but the sales reps do their very best to get you into the vehicle of your choice. I have also referred many friends and family members to Bob Johnson’s.They to have walked away very satisfied. My sales rep of choice is Frank Destefano.

My salesman was kind and professional. That’s where the positive experience ends. This was my 4th vehicle from this dealership and they do not seem to value customer loyalty. Was lied to by financier and had unwanted services (LoJack) put into my contract after he agreed not to charge me for it. Sat down to sign and payment was $100 more than previously discussed. Took about an hour for them to scramble around and figure out what happened and get it straightened out. My truck was supposed to have side steps, I noticed they were not installed, was told they don’t come with the truck, then “ohh yea your right, but we don’t know where they are”. Been 2 weeks and still no sign of my side steps. A simple part from GM. The entire dealership seems to be confused and unorganized constantly. They make you sign a document stating that if they loose a document with your signature on it that you will come back and sign another one. LOL. Also The service department is borderline incompetent and I’d rather go to a shop and pay for services to be done. I do not normally leave reviews for anything. If you value your time and want to be a valued customer, DO NOT buy from Bob Johnson.

This was by far the easiest and most pleasant experience I have had leasing a car. Michael Barty was a pleasure to work with and knowledgeable. I left a dealership for the first time ever not feeling like I got pressured into a deal I didn’t really want. I am a very happy customer and will definitely be back when this lease is up. I will also be recommending Bob Johnson’s and Michael Barty to anyone who asks me. Thank you!!!

Was accused of abusing truck, therefore nothing is covered under warranty. Was told I would receive a call back from service manager to explain what I need replace myself so I will not void my warranty, still no call back yet. I brought this case to the corporate level and was still denied. Told them I have pictures and witnesses to prove that I did not abuse my truck. Still wouldnt do anything for me. I will NEVER buy any GM product ever again and neither will any of my friends or family. I will continuously tell everyone to stay away from Bob Johnson and General motors. I have been a chevy fan my whole life, now after this situation I am no longer interested in any GM product ever again. I was accused of something I didnt do, without any way of proving my side. Otherwise I would have to spend money to take GM to court. My brand new $61,000 truck had 2700 miles on it when all this happened. I will be selling this truck as soon as humanly possible. Its a shame, GM used to be a good company. After the bail out, GM products have gone down hill.

My sales associate Frank Destefano was very helpful! I have never purchased a vehicle on my own and he was informative on leasing v. owning, financing, different convenience packages and a lot more! Im so happy with my new Equinox !!

Chris codd was an absolute pleasure to work with on getting my new truck he made the process very easy. He also answered back very fast if I had a question which I very much appreciate overall he gets a 10/10 from me

Worked with a great salesperson, Ms. Jolene Vitto, (Bob Johnson Buick and GMC salesperson), who took the time and care of finding us the right vehicle and driving us to your other location to look at the car we ended up purchasing. She is very friendly, caring, and professional! When we picked up our car she took the time to explain and show us all the features that our new car offers; and how to use them. She even parred our phones for us and helped us set up (and transfer) On Star to our new car. She is an asset to your company.

Frank was awesome as always. I have been leasing my vehicles from him for the last nine years and will continue to go to him only.

I was testing driving a 2022 black Trail blazer when I came back I had wanted to purchase it but while I was out it had been sold. Bob Johnson offered me a different Dark Grey Trailblazer with more options for the same price. My sales person Anne Lakis I have used for many years and is always very helpful & honest. I had moved since the last time I leased a vehicle but drove back to Bob Johnson - Rochester which is 40 min. drive when there is a chevy dealer 5 mins. away from my house. I will continue to go to Bob Johnson & hopefully Anne Lakis will still be there.

Hannah was very personable and easy to work with. I knew what I wanted when I came to the dealership, but also knew inventory was low. Hannah made sure I knew my options clearly and made the process smooth and enjoyable.

Tyler France was GREAT to work with! He was knowledgeable about the vehicles and options (lease vs purchase). He was thorough and organized. He kept us informed every step of the way. It was a pleasure working with him!

Lenny Zaccaglino and George Sarkis are the best and they are the reason i continue to purchase from Bob Johnson’s

I had an excellent experience at Bob Johnson. Nick, my salesman was very friendly, professional and helpful. Mike in finance was really wonderful and helped me get a great deal. I would definitely recommend Bob Johnson to my family and friends.

My family and I have been customers of Doan Dodge (now West Herr) for the past 10 years. Since their change over I went from being family to just being a number.The people at Bob Johnson in Greece changed my car shopping experience forever. From the front desk, the finance team, the service department, and the sales team I felt like I was at home. I truly want to thank three people specifically. Samantha Heiler, George Sarkis, and Jessica Stahl. They all went above and beyond and did an amazing job with no pressure on myself. They took the time to find me a vehicle that not only do I love but truly enjoy. Bob Johnsons team has made me a customer for life and I cant thank you all enough!

Great customer service, from the counter to the shuttle, will do business again

I had a pleasant experience getting my car serviced. Abbey was great she went above and beyond. She kept me up to date daily. Weve been a customer for years between leases and purchases, and will remain a loyal customer. Thanks for the top notch service.

First time customer at quick lube everything went well, just a small thing when I got home noticed grease karks on the hood that the tech. forgot to wipe off when he closed the hood, a little thing but makes a great job medicore. Thank You Bob Otto 48 year tech and service manager

The employees were very nice and helpful.

Steve was absolutely amazing to work with! He got me a great deal and I actually had fun getting my new lease. The whole process was seamless and so easy for me and I really appreciate everything!

Thank you Nate B! My whole experience was Great from start to finish! This is the only place to buy a car!

My sales rep, Samari Clar, was very knowledgable and patient during our purchase. She was able answer all of my question, arrange a test drive, and negotiate a deal I was happy with. Great work Samari!!

Excellent service with Carol Harrington as usual. The truck was ready when promised!

My salesman, Christopher Codd was outstanding. Very thorough in explaining leasing to me and the benefits that go along with it. Got me the best deal for my needs and worked really hard to do so. Anyone I interacted with at the dealership was friendly and helpful. Very excited to be driving my new Equinox! Thank you to everyone involved.

Steve C was awesome! I have already recommended him to others who are thinking about buying a car.

Michael Barty was great, as always, and made the process worry free. He addressed all my must haves and I am very pleased with my new vehicle!!

Had free oil change for my new truck. Service was great! Nice and fast. The techs were personable and smart. The only thing I did not like was wasting my time with Onstar. Should not have to be forced to do anything with them. Tell me there is an upgrade and then I can call if I want. I wish you could tell me how to disconnect it all together. That would be helpful.

100% recommended in all its aspects

We have used our salesperson Anne Lakis previously and always find her to be friendly, knowledgeable and very helpful and intend to continue with her in the future.

This was my third purchase from Len Zaccaglino at Bob Johnson Chevy. As always, it could not have went smoother. The dealership is great but I think Lenny deserves special mention as he always manages to make a complex transaction simpler and friendly.

The dealership made me feel comfortable and not rushed at all. They completely accommodated my needs to the full extent. I Love my new Truck

Quick oil change, friendly, courteous, pleasant experience.

We went through Chris Codd and he was absolutely amazing and understanding with all our needs. I would highly recommend him and if we decide to buy again I will be going through him!!

Ted was great. He listened to what my situation was and what I needed. Truly got me into a vehicle that suited my needs

I was very happy with how smoothly things went this past time. That has not always been the case. But this time Brian really worked with me to get me a deal, even though the model on the special had sold out. All was done in a days time, without the need for me to go to the dealership. I am happy that I got this taken care of before my lease end, as I suspect supply will be short in the near future.

We replaced a car totaled in a crash...they got us the next model up for less money!! Fast, efficient, and listened to our needs, not trying to upsell. Well be back.

I had such an amazing experience. Willie Williams is the absolute best! He got us everything that we wanted plus more! He is the best salesmen that I have ever had!

Very satisfied with the experience I encountered in purchasing my vehicle from Ray Mitchell. Would highly recommend him

Brady Schultz was awesome to work with. Made our new lease process so easy!

Steve was amazing throughout the entire process. He was friendly and kind and I would definitely recommend him to a friend.

Steve was a great person to work with when looking for a new car to lease. I am new to Bob Johnson but I felt welcomed and like they genuinely wanted to earn my business. The CFO was also super great to speak with and told us the story of Bob Johnson overall and how the dealership came to be. I would recommend to others.

Experience was satisfactory. The salesman walked me through everything I needed to know and answered all the questions I had. Glad to have brought my business to you guys.

Sam C. was amazing, he helped me get into the car I wanted at the perfect price. He answered all my questions and was time efficient. I felt like he understood my needs, and made sure I got in & out, he knew I was on a time crunch. Thanks Sam! ☺️

Couldnt have had a better or more smooth experience than at Bob Johnson, very happy with my purchase!

The family has bought many cars from Anne Lakis. We enjoy working with an honest and knowledgeable salesperson.

Love Love LOVE Ray Mitchell! He caters to your needs and wants to be sure his service is impeccable!

These guys are great. I knew what I wanted when we walked in, and they worked with us... and didnt try to steer us differently. A REAL professional operation, as well. Theres a reason why theyre as high-volume as they are. Seamless.

My A.C. was not working in my new lease. It was only 3 months old and I have my baby in the car and it was the first hot day, and he was stuck driving home from the Zoo screaming because it was so hot in the car and then hysterically crying after we got home because he was drenched in sweat. How could a new vehicle not have working A.C.? Absolutely disgusted.

I had a great experience. I dealt with Cal. He went above and beyond!! Definitely keep him around 😁

Excellent customer service and received an oil change during my last visit in a timely manner

Paul at the service desk did an amazing job getting my vehicles tires changed, rotated, aligned and my truck washed. I am a very busy individual and timeline is important to me and he delivered to the minute. I would send anyone to see him confidently.

Chris Codd was an amazing salesman, he was honest and direct. He was not pushy and didnt bash other dealerships like my experience at Hoselton in Fairport. I was happy to give my sale to Chris. It was a pleasure working with him. Congratulations to you and your wife on your new baby daughter!

Abbey and Jamell made the experience great they helped me out alot it was very appreciated.

As great of an experience it was to have my concern taken care in a timely fashion, my cars check engine light came back on and now makes a hissing sound when I use the AC. Unfortunately I have to bring the car back in now and I’m out of state. Not happy, and makes me lean more towards trading my car back in after the lease is up.

Your mechanics were rude to me. Your salesman were rude to me. You gave me my car back in worse condition than before. I was un comfortable through my whole experience. The rude salesmans name was Chris, he got frustrated with me easily when I wanted to explore other options. The mechanic who was rude to me was also named Chris. He tried to force me to get regular maintenance done such as transmission flush, alignment (stuff I could get done literally anywhere), and when I told him no he got a big attitude and told me suit yourself, not sure where your heads at. I will never come back to you guys, and neither will my family. Youre just a bunch of rude scam artists in suits. #1 in the nation for what? Not sure.

Sam Cubiotti was helpful, professional, and helped us to work out a great deal! Never been happier with a dealership.

Failed 2019 Tahoe inspection for very light tint in front driver side and passenger windows. Factory tint on rear windows are twice as dark. Told me before inspection it would be $20 pass or fail so I feel like its a $20 grab. Not worth the aggravation going to these big dealers.

Justin Bartlett was great to deal with...honest...personable...knowledgeable....fantastic experience overall!

Never answered the phone, never called me back, only way to get answers is to show up. Leased a truck that was a lemon after 3 short months, still in the process of getting me into a new truck which should be quick and painless seeing as it was only 3 months in. Just get absolutely no help and no more than the run around from every single person in service. Worst experience of my life. Will NEVER return to this location and will make sure to share my story with everyone I know. And honestly so far, everyone I’ve talked to has the same experience. Worst car dealership in Rochester.

Nick Umstetter was excellent, from start to finish. Michael DiNoto made the finance process fast and efficient. Will definitely be returning for my next Chevrolet.

Chris was extremely helpful in the car leasing experience. Im looking forward to working with him again.

The service was fine. Took care of the issue quickly. My only complaint is why did a sensor on the brakes corrode to the point it needed to be replaced with only 10,000 miles on the truck? I drove Ford trucks for 45 years and switched to Chevy because of BS like this. I am very disappointed this happened.