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GameStop
620 Jefferson Rd #500, Rochester, NY 14623, United States
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GameStop
Comments
Se
Review №1

Was good for advise on repairing my controller and getting storage for my xbox

Tr
Review №2

I really love game stop at this location I live in Greece and always travel to this one it seems they have all the games my fiancé needs and he was able to find it and the guy working was very friendly and a hard worker I really enjoy going my time looking at game with my SO

Do
Review №3

Tried to buy hard copies of game and support brick and mortar stores but they didnt have any of the 3 games I was looking for due to shipping errors.

Ak
Review №4

I don’t like the customer service I have experienced there at the Jefferson rd location four years ago, and I haven’t been back since. I had a kind and friendly demeanor and no attitude and I guess that was enough for them to talk to me very aggressively as if I had ruined their day for existing in the same time and near space.

Er
Review №5

I was actually very impressed with the staff at GameStop today they were very friendly didnt try to hard sell me. well the chain as a whole is struggling the specific location did a good job

Lo
Review №6

Spent more time trying to being sold memberships and protection plans, than the item i wanted. Hope you like sales pitches.

Ne
Review №7

My favorite spot to pick up gaming material. The staff is always hella friendly and knowledgeable, and this will be my number one spot for such things.

Yu
Review №8

Good place to buy action figures, games and other entertainment things on this store, plus a very nice store owner too :)This is where I always pre order my action figures :)Kudos to Sir Chris!

Su
Review №9

We have always had great luck with used games for the 4 devices in our home. Always fair prices. Great staff.

El
Review №10

I will never buy from them again. I rather support game craze. Very unprofessional

ki
Review №11

I love going to game stop

Jo
Review №12

This is a great place to buy and sell old computer games. Very knowledgeable staff and they are ready to answer all your questions. This place is a must before you go to the big boxes and pay high prices for computer games.

Da
Review №13

Good prices on games

St
Review №14

This Gamestop store is much better than what was (is) in the mall at Marketplace. Its larger much more room and not crowded.Staff have always been very friendly with me every time I have been shopping there.

M
Review №15

This place absolutely REEKS of weed! It hit me in the face as soon as I walked in. Couldnt even stay one minute, it was like someone had just smoked in the store. Instant migraine. Guess Ill spend my money someplace else.

ju
Review №16

They have nice staff

Sh
Review №17

Helpful staff. Had the item that we had been searching for.

BG
Review №18

This store is FANTASTIC. They are always so helpful and friendly. Dean, the manager is one of the best employees in any retail store I have ever dealt with. He continuously goes out of his way to make his customers happy and does so in the most efficient way possible. I REFUSE to buy my games and gaming electronics elsewhere.

Ro
Review №19

Great place to find the games you want

Al
Review №20

Held a game for me when I called for an hour until I got there. Staff knows what theyre talking about when it comes to games and actually shows passion about games. Store is also really clean, organized, and well managed!

Ke
Review №21

Dudes were cool

Ca
Review №22

Nice game store it was clean and the workers were very friendly

Ri
Review №23

If you want to be an adult engaged by other adults this is the store for you. Staff was helpful and took time to explain everything. Ill be back for sure.

Ar
Review №24

Since my boyfriend and I reserved limited edition games and controllers and we had no problems since today. I came to a staff and asked for the reservation of pokemon switch lite edition and a staff said that they cant preorder anymore. My boyfriend searched and found the proof that preorder is still available. They played dirty with me in which isnt cool. Some other gamestop in different states able to reserve even its getting close. They offered me the other way. They stated that I had to pay in full for reservation of delivery. In usually, we pay $20 way before the date of release then later on that day, I pay in full next time. I will update to 5 stars if staffs improve themselves and listen to customers.

Sy
Review №25

Devon was friendly, helpful and very knowledgeable. Awesome customer service. Great experience. Thanks Devon.

Ki
Review №26

Whenever we come in here we always get asked what were looking for. When they dont have what were looking for there they are willing to recommend where else to look as well. Some of the newer staff there are doing really well and have great ideas for games. Always happy here besides that the space is kinda cramped.

S.
Review №27

Very nice young man helped me buy a gift card for my granddaughter.

Zj
Review №28

Love this Gamestop! Makes you want to shop there whether your into games or not. Great Staff!!!

st
Review №29

Easy trading in old games and getting cash back in your pocket :)

Ty
Review №30

Typical gamestop! Prices are good, staff are usually very helpful and friendly. However, a few years back, one of the employees asked one of my friends (a girl) if she even knew what DLC was when she was buying some games and said she didnt want map packs, so that was disappointing.

Mi
Review №31

Pretty cool place.

wi
Review №32

Nice place. Very knowledgeable employees

Mi
Review №33

I had a fantastic experience trading in games here. Its always a complex process with GameStop, but the customer service here is really great.

Ch
Review №34

Great service and good prices

An
Review №35

It is the place to get your games! Trade in price is low or I would have given an extra star. Good selection and the employees and great.

Ro
Review №36

Everyone was great the ladies behind the counter were knowledgeable and helpful

Aa
Review №37

They are a awesome bunch of people love the service they provided

Si
Review №38

Surprisingly good. New console in and out in 10

Do
Review №39

Sarah and her staff are knowledgeable, and eager to help...they seem to enjoy their workplace.

Jo
Review №40

The Employees are always available to help you if you have any questions.

Du
Review №41

Ive only ever had one issue at this location and since then its been rectified. Great location, great selection, and super friendly staff thats fun to discuss games with.

No
Review №42

Good selection of games, accessories and game-related collectables and toys.

Br
Review №43

Ok slow services no one asked to help me. Could turn down radio to hard to hear.

Je
Review №44

Love going to this GameStop. Always able to help me out and fast!

Pa
Review №45

Girl that works there is not very enjoyable. Fella is very polite and professional.

Al
Review №46

Amazing staff, super helpful. My main GameStop I go to just because of the staff there.

Da
Review №47

I have good memories going to this place and I have All ways had good service

Mi
Review №48

Great customer service, very understanding and respectful of my young son

Mi
Review №49

Decent assortment of new and used games at reasonable prices.

Re
Review №50

Great customer service especially if youre a pro member

De
Review №51

I absolutely love this store all the employees are extremely knowledgeable

Na
Review №52

Got the game I needed, but my transaction took 5 times as long as needed because the guy behind the desk was too busy discussing the difference between anthem and destiny with his friend. Smh.

Ka
Review №53

Wonderfully helpful and friendly staff!

Jo
Review №54

Got my switch here. Would recommend

An
Review №55

Its gamestop

Ti
Review №56

Game Stop is awesome. The staff is great.

Bo
Review №57

Always friendly and smart staff. Lots of choices

Ra
Review №58

Nice selection of new and used gaming items.

Br
Review №59

Friendly and knowledgeable staff. I live across town, but this is still my go-to GameStop.

St
Review №60

I bought a madden 2017 game for x box one and a brand new NASCAR heat game and they both dont work.They need to check the games when they get them

Ku
Review №61

Great service

ca
Review №62

Guy was very helpful picking out a game

Ja
Review №63

Great place to buy games or merch

Mi
Review №64

Domingo one of the best worked

Ga
Review №65

Grate place to buy games.

Ca
Review №66

If you want an ATOMIC wedgee for your trade uve come to the right place

Jo
Review №67

Buy some games! Have some fun!

al
Review №68

Employees were knowledgeable and fast

Jo
Review №69

Absolutely horrible experience. Had nothing in stock received no help overall horrible experience will not be visiting again

Ja
Review №70

Take the time to go to any other gamestop. Way too many issues at this store.

Ja
Review №71

Very convenient to buy games

Ja
Review №72

Simply love this store....

ca
Review №73

Always good service!

Jo
Review №74

Game gift cards I cant find anywhere else

Ja
Review №75

Very Knowledgable staff!

Al
Review №76

Big selection although it has bad prices

Lu
Review №77

It is good for gamers

De
Review №78

I get all my games and accessories here.

Wi
Review №79

Very slow and less variety of games than hoping

Ke
Review №80

D.Va rang my purchase up at the register.

Ch
Review №81

The plaza this place is in is atrocious to get in and out of during the holidays.

Ak
Review №82

Super helpful staff !!

Ji
Review №83

Took forever to check out.

Jo
Review №84

Great service

TJ
Review №85

Its alright.

Na
Review №86

Good selection, mediocre pricing

Sc
Review №87

Good service

El
Review №88

Great

Jo
Review №89

Good

Ja
Review №90

Inexpensive

Information
15 Photos
90 Comments
4.3 Rating
  • Address:620 Jefferson Rd #500, Rochester, NY 14623, United States
  • Site:https://gamestop.com/store/us/ny/rochester/6543/market-square-gamestop?utm_source=gmblisting&utm_medium=organic
  • Phone:+1 585-292-6825
Categories
  • Collectibles store
  • Cell phone store
  • Video game store
  • Electronics store
Working hours
  • Monday:12–8PM
  • Tuesday:Closed
  • Wednesday:7AM–10PM
  • Thursday:10AM–8PM
  • Friday:11AM–6PM
  • Saturday:12–8PM
  • Sunday:12–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Delivery:No
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Safety dividers at checkout:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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