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Bright-Eyed Computer
1312 7th St NW, Rochester, MN 55901, United States
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Bright-Eyed Computer
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Ro
Review №1

Great place to have your computer fixed. I have a fast computer but the hard drive was small. My drive crashed. They replaced it with a great 1T drive that will keep my computer current for years. The price was less than 1/4 of a new one. These guys are good honest and reasonably priced.

An
Review №2

I really appreciate Bright-Eyed computer. They give great advice, the fixed my machine and theyre close. Who could ask for more?

Am
Review №3

The space bar on my Mac was stuck. To get it looked at within the same day, I paid an extra $50. Well worth it. They were fast and provided me recommendations to repair it and gave additional options to transfer existing data onto a new computer. I will be back with any other technology issues!

Al
Review №4

My Lenovo laptop starting glitching and restarting. It wouldnt stay on, and kept resetting itself. Took it to Bright-Eyed Computer and they were able to diagnose the problem and fix it in a timely manner. Very responsive and answered any questions I had regarding my computer fix. Thanks!

Jo
Review №5

Needed a non-discript screw for a NVME drive where for some reason my original screw had fallen out. I brought the device in, and they found the right screw. Simple, but really really important. These are really good guys. Sometimes, you just need something simple done right.

Ty
Review №6

The guys were great. I had a broken MacBook and they gave me timely, fair advice. Would definitely recommend to anyone in need of some computer repair.

Ro
Review №7

Very helpful. Help me with an old XP computer. Very personal. Thanks. I would go back again when I have problems.

Fr
Review №8

Needed sort of an emergency battery replacement for an oldish Macbook pro that aged off the Apple store. The techs helped us super quickly and got it back in service (doing lighting controls in the local music scene). Great service!

Sa
Review №9

Nice guys who do great work

An
Review №10

Brought in my wifes computer that we had built that wasnt turning after a GPU swap and we couldnt figure out why. Weve been building computers ourselves for 20 years but anything we tried to do to fix it wouldnt work. To save ourselves a headache, we decided to bring it to other folks and pay them for it to no longer be our problem.It ended up being a simple, easy fix (The one thing I said to myself Nah, couldnt be that!), but they were prompt and we had the computer back up and running in less than 24 hours. They also explained what was wrong, how they fixed it, and what to watch out for in the future if we need to take any future steps on our end.Will definitely be back for other computing needs!

Ja
Review №11

Call Brite-Eyed Computer and they sent a technician within an hour and had the problem identified quickly and ordered new piece of equipment for us. Problem solved. I will use this company in the future, great customer support.

St
Review №12

Brought in a Mac Mini which was slowing down and in trying to fix it myself I completely bungled it.....couldnt get it to boot. I wanted them to re-load the MacOS. They called and also recommended replacing the hard drive with an SSD, which I agreed to have them do. The performance improvement was remarkable. All my communications with them were very pleasant and would definitely recommend their services. Very pleased.

Jo
Review №13

I brought in my 2017 MacBook Pro not booting after I replaced the screen. They diagnosed it quickly and correctly as a bad battery and had it done in just a couple days at a very fair price. Competent, communicative, competitively priced. Couldnt be happier.

Mi
Review №14

I brought my computer in to Bright-Eyed Computers get an issue fixed. The went above and beyond fixing the issue and communicating where they were in fixing the issue. They are a great local business for computer repairs.

Lo
Review №15

We were lucky enough to find Bright-Eyed Computer Repair to fix the Mac Pro used for our vinyl printing business. Shane worked hard to get it working again. He was persistent in finding the cause for our problems. Thank you, Shane and Bright-Eyed!

Ad
Review №16

Great customer service. I would recommend them to anyone with a tech issue. Very reasonable prices as well.

To
Review №17

I want to personally thank Charles and the group for their outstanding service of my computer. They ran a diagnostics test to see what was wrong with the error messages I was getting with a reference to stop codes and screen freezes and other things. They completed these diagnostics in record time and I received it back within a very short time. I hooked the computer back up and now I do not get anymore error screens and it is running much, much better. Thank you all for your selfless service and I am definitely recommending them to anyone that is looking for repair services that work.

Mi
Review №18

I have used Bright-Eyed Computer a number of times to service my computers, both on a personal level and professional level. I work in a profession where I see the bad side of people and often see deception and outright lying. For that reason I am skeptical of people and businesses. They must earn my trust.Through their expertise, fairness, and integrity, Shane and his staff have definitely earned my trust., I have recommended Bright Eyed Computer to a number of friends, and would recommend to anyone in need of technology assistance.Shane will be forthright with you, and will not charge you if they cant fix your computer or if the cost of the fix outweighs the value of the device.You cant go wrong with Bright Eyed,

Jo
Review №19

Great service. Picked up a used pc to hold me over until I can get a new machine. I got the thing home and it didnt work. Took it in and they checked out for free. I didnt want to put much more money into a temporary machine, but they took care of me very well and sent me with a working machine at a much cheaper cost than I was expecting. Thank you so much guys! Will definitely be using them in the future!

Ka
Review №20

Ive gone to Bright-Eyed Computer for several fixes including installation of a back-up SSD - 2x when the original hard drive failed and again for a separate back up system. Other things too over the years. Reliable, they stayed to their estimate, courteous and knowledgeable. Great business.

Ma
Review №21

Such a great experience here. They were very helpful in fixing my computer and did it much cheaper than sending it in to an Apple store. Thanks so much!

ll
Review №22

Ive only had good experiences when working with Bright-Eyed Computer. Both Charles and Shane treated me with respect and really listened to me explain the problems that I was having. Then they proposed several options to remedy the issues making it easy for me to choose which way to go. They care about their work and I can appreciate that.

Ch
Review №23

We dropped into Bright-Eyed Computer today as we were convinced our MacBook Air was infected with malware. Shane was very patient as we explained all the happenings that led us to believe we had been breached. He took his time and thought things over carefully and explained to us why he did not think our computer had been breached. What he said did make a lot of sense. We are very grateful to have discovered Bright-Eyed Computer and definitely plan to return there if computer issues come up in the future. Thanks, Shane!

D
Review №24

The guys are friendly and knowledgeable.We had our computer in to have a virus removed and they got everything back on track. Another time we had our tablet looked at. Although the tablet problem wasn’t remedied I certainly appreciated their honesty and advice and the number of hours they worked to retrieve my lost downloads. I definitely will be a repeat customer.

Sa
Review №25

The owner, Shane was kind and very honest about expectations. His employee did a great job and they even got the work done the same day for me at a reasonable price.

Da
Review №26

I have now taken 2 desktop computers in to get serviced. One had a bad drive and yet they were able to save all information. The other was running slow and had weird issues. They added a very fast drive and saved the old one. All is working great now. Both were done ahead of time and correctly. Staff are all friendly and very helpful. Cost is reasonable as well. I would recommend them for any repair!

Pa
Review №27

Great service! Gave me great recommendations...not a sales pitch! I am a non techy Boomer who really appreciates the patience provided...thanks Bright Eyed Team!

Ka
Review №28

Wonderful, fast service. Recovered a large amount of files from a damaged flash drive. Life savers.

Ry
Review №29

I would not hesitate to come here as my first choice from now on when I have computer issues or repairs needed. Shane was extremely friendly, responsive, and helpful. I had contacted him many many times due to the plethora of concerns about repairs and general computer questions I had while my broken MacBook Air was at Bright-eyed Computer. Each time Shane was very friendly and helpful. He answered all my questions directly and never showed any signs of becoming irritated with me despite how often I had to contact him to ask questions. He went above and beyond to help me. This is what I look for in a good business. A business that is genuinely happy to help its customers receive the best possible care. He was able to transfer all my files from my broken computer to my new one, and everything is perfect! It’s like I have the same computer because all the files, pictures, applications, etc were all in their original locations as they appeared on my broken macbook. I am thoroughly impressed. If I could give this place more than 5 stars, I would. If you need your computer repaired, don’t hesitate to go to Bright-eyed Computers. I will definitely be coming here again if I ever need my computer fixed.

Je
Review №30

Walked in with what I thought was a possible malware issue and potential hacking problem, but Shane was very reassuring and was quickly able to assess the problem in just a matter of minutes. He was very kind and knowledgeable did not even charge me for his time.

Ke
Review №31

Brought in a laptop with two very serious issues. The first being that the charging port would not retain the charging cord. The second being my keyboard would not work. Not only were they able to replace both but they even offered options to make the machine run better. They were up front and honest about the repairs and made contact as soon as they were finished. I will definitely be going to them in the future. They are also super knowledgable and very personable!

Pa
Review №32

Ive never been to bright-eyed computer and dont even know where it is located. If Google will stop asking me For review of places that Ive never been then I will stop filling up someones mailbox with bogus reviews. Enjoy your Five Points

Mr
Review №33

These guys are just great. Every time! Thats why I keep returning. Charles and Shane listen and try their best to help you out...and I was in a pickle this week. They got my computer back to me as I had to do a payroll/bill issue by Friday am, no ifs, and, or buts....and it was Thursday afternoon. I misunderstood the time frame for repair, (my fault) but they stepped up and did it anyway with some great advice....and no charge! Thanks, guys, you saved my butt. I will send everyone I know to you that has issues.....😁Mark Hrubetz

Ja
Review №34

Im fairly savvy and have replaced hardware and reinstalled operating systems and etc. These guys figured out my problem and fixed it quick. They are cheaper than me losing a day or more reinstalling everything.

Su
Review №35

Shane was able to get my computer going again in a short span of time. I appreciate that he offers an expeditious service option. He answered all of my questions and made sure that I had everything back on my system that I wanted. The location is nice and they stay open a little later than some places which is helpful for those of us who work a little later.

Pa
Review №36

Fantastic repair of my macbook pro-LOVE these guys! I thought I might have to drop a load on a new laptop, but I didnt! And, they didnt quit until they solved the problem..and it was super quick. They kept me in the loop with what they found, and what they proposed to do. Reasonable for sure. I WILL return! Thanks a million times over!!!

Ji
Review №37

The team provides excellent service. I call in remotely and Charles connects to my computer and gets things fixed! I highly recommend Bright-Eyed Computer.

An
Review №38

Im glad they figured out what was wrong with my PC. It took a week, but diagnosing whats free. :-)

Pa
Review №39

Brought my laptop into Bright-Eyed Computer, because of keyboard problems. Needed to replace the keyboard. They ordered the replacement and it was there in 2 days. Laptop was then promptly repaired. Bright Eyed Computer staff are friendly, professional and knowledgeable. Appreciated getting my laptop back so quickly. Would highly recommend.

To
Review №40

Experts at what they do. I have never been sold a repair or a part that was not needed at Bright-Eyed. They are courteous and honest. Hard to find all these qualities in any repair business these days.

Ti
Review №41

The staff was friendly and knowledgeable. They diagnosed the problem and didnt charge me even though I chose to fix the problem myself! I will definitely return to Bright-Eyed for my next computer issue.

Cr
Review №42

Fantastic service Great honest communication Super fixit price highly recommend to all..tks

Ke
Review №43

These are helpful, patient, professional people who repaired our computer. All work was done in a timely manner and they explained everything as they went along. They even followed up to make sure everything was working correctly after the repairs.

Jo
Review №44

We are extremely satisfied with the resolution to our computer issue. That communicated with us effectively and frequently, to let us know what the issue was. We got the Express Service, to have our computer back sooner. Even though, it was not done as soon as we had discussed, our MacBook Pro problems were fixed; and, now it runs better than before!! Plus they waived the additional cost of Express Service, since we had to wait a bit longer. So if you are looking for: Excellent Customer Service, Transparent Communication, Quick Service, & your Computer Problems gone....then go here. I drove 45 minutes, because I liked the reviews and they over-delivered. Thank you Bright-Eyed Computer Team!!!

Ra
Review №45

Told me my computer wasnt fixable without charging me for attempted repairs.

Br
Review №46

Took my laptop in for windows 10 upgrade and have not had any problems since. They also help with technical support over the phone after I had my desktop in . Thats working great also. Im glad to have a nice, friendly place to take my computers to . Keep up the great work.

Be
Review №47

I have come to Bright Eyed Computer several times for different issues with my laptop and tablet. The staff here is knowledgeable, honest, and trustworthy. They are also very fair with their pricing. I always call them first when I need help!

St
Review №48

Shane and Chris were very professional and friendly. They solved a difficult problem with my laptop. End result, the machine runs fast and I am am very pleased with its performance.

Jo
Review №49

Shane is the man! When my hard drive died and I needed the data from it, Shane was able to get the data for me within a day. Plus, I found out that the hard drive actually had a large area of scratches from the actuator arm - cant believe I got my data back after seeing how bad of condition my hard drive was in! I highly recommend bright-eyed computer and will be back. Plus, after I got my data back, Shane sent an email asking how everything is going. Superior customer service! Thanks!!

Yo
Review №50

They checked my laptop for free and provided couple options for me! Good service

R
Review №51

My office server hard drive crashed. After working with it for a day or so Bright-Eyed Computer was able to start a full recovery our data - something a prior tech didnt think was possible. Friendly and attentive professional service.

Su
Review №52

I have been working with Bright Eyed / Shane for many years. I am dedicated to him because he is dedicated to us. He immediatly walks me through things on the phone or sends a tech or himself right over to resolve my issues. I tell everyone to use his services, and everyone is always pleased as well.

g
Review №53

I took my laptop in for repair in May 2013. After working on my computer it booted up so they sent me home with it. When I tried to do a few things I discovered the it did not recognize any USB ports and there was no sound.I returned the computer and the dug deeper and determined that the mother board was defective. They refunded the charges, less the charges for diagnostics. I was very happy about this.Shane and his associate are great, treated me like they really wanted my business.I have dealt with two other repair specialists in this area that took my money and said tough luck. It is wonderful to be able do business with Bright-Eyed Computer, Shane and his associate.

Jo
Review №54

Some computer applications would not open or would open very slowly and finally the computer would not shut down or boot. I took it to Bright-eyed Computer and they said they would do a diagnostics at no price and let me know what could be done. They called a few days later and said everything worked fine. I picked it up today and all is working again. There was no charge but I did leave a tip for them. I will be going back if I have any other problems with my computers.

M.
Review №55

Have been going to Bright-Eyed Computer for many years. They are consummate and trustworthy professionals. I recommend them for repairs and for purchasing.

De
Review №56

Very awesome service!

Ja
Review №57

I have bought several used parts from Shane and Charles and Bright-Eyed; they have always worked well! Recently, I took my Macbook Pro in after it had crashed. They diagnosed the hard drive failure, and when I decided not to repair it there they did not charge me anything for the diagnostics. Seems like a couple of guys with integrity and great customer service!

Lu
Review №58

Excellent service

Si
Review №59

They just helped me fix my laptop, and they said its a small problem and didnt charge me anything!

Sh
Review №60

Tim was very nice and knowledgeable. The only real problem I have was being charged for him having to make an extra trip. When he was initially scheduled there was a power outage, we could not enter the house and he could not access the network. So I had to pay for 20 minutes of driving time.

Br
Review №61

Outstanding Customer Service .... reasonable and worked with me to keep the repair cost down and suggested good computer back-up solutions.

Do
Review №62

So helpful and generous on getting laptops refurbished for schools 😊

St
Review №63

I took a badly damaged hard drive to Bright-Eyed for data recovery. I was sure it was toast, and all data lost. But Shane recovered everything I wanted from it. And at a bargain of a price. Moreover, everyone I dealt with at Bright-Eyed was very helpful and pleasant. I recommend Bright-Eyed Computer to you, absolutely no reservations whatsoever.

Mi
Review №64

Im so happy I took my computer into these guys for a second opinion after being told from Lenovo (I have a Yoga 3 pro) that I needed a new motherboard and it would cost me $1095. This was after being without my computer for 3 months while the diagnosed it 2 different times.Charles was very prompt and let me know when Id hear back from him. As promised he contacted me the day he said he would and said that it was my SSD had simply failed and needed to be replaced. So, for about half the money they fixed my computer. I waited a couple of months to make sure it was still working correctly - and it is! :) I highly recommend starting your search or repairs there, or worse case go there for a second opinion. Youll be happy you did!

St
Review №65

Great customer service and they were great explaining what needed to be done to my sons computer.

Tr
Review №66

Great job getting our Macbook Pro back up and running, and done fast! Even helped us out when we had a separate issue with the newly repaired computer!

Da
Review №67

Independently owned, reasonable prices, work completed when they say it will be. Plus, just nice guys.

Wr
Review №68

I brought in my desktop PC tower when it wouldnt start and the screen was all black shortly after upgrading from Windows 7 to Windows 10. The technicians ran diagnostics on the hardware, tried some replacement hardware, and did some other tests. Shane then called me to discuss options, and spent some time on the phone where we tried to figure out some other symptoms together. I OKd them to proceed with a system restore, but got another call from them about 30 mins later and Shane said an automatic update had apparently fixed the problem. He suggested I take the PC back, with no charge for their time. I was very impressed with their honesty and willingness to work with their customers. Id definitely go back to them in the future if a need arose.

Br
Review №69

Shane was great to work with and took care of everything that was wrong with my computer. Would recommend him to anyone.

Jo
Review №70

Went in for a problem with my PC laptop and they helped me quickly, professionally and at a great price. I highly recommend their seviee

Ia
Review №71

Quick professional service 10/10

ab
Review №72

Thank for your kindness and honesty

Ri
Review №73

This business has very friendly, knowledgeable, and easy to work with staff. If I ever have more computer problems that I cant fix myself, I will return to this business for their excellent services.

Te
Review №74

The service was fast, accurate and Shane explained all my options. I take all my hardware issues to Shane

Je
Review №75

Very informative...decent prices

Ro
Review №76

Great repairs - when they overlook something they address the problem immediately.

Ge
Review №77

My problem turned out not to be a problem but they were honest in the evaluation and very reassuring as to help if problems did occur.

Ja
Review №78

Very helpful and friendly ... free diagnostic

Di
Review №79

Good experience.

Sc
Review №80

I took my computer in as it was just not running the way it used to. Instead trying to sell me a new computer or needless extras, they gave me more memory and cleaned up my hard drive. Works like a brand new computer for a small price!

Ma
Review №81

I was in town to visit my sister in the hospital and she had me bring her laptop in. She is having the same problems again now.

Ca
Review №82

Nice people

Jo
Review №83

Helpful and friendly

Ke
Review №84

Good

Lu
Review №85

I can’t say anything bad about this place. Great customer service they called me back and answered all of my questions. I highly recommend bright eyed computer over literally anyone else

Information
6 Photos
85 Comments
4.8 Rating
  • Address:1312 7th St NW, Rochester, MN 55901, United States
  • Site:http://brighteyedcomputer.com/
  • Phone:+1 507-252-0334
Categories
  • Computer repair service
  • Computer consultant
  • Computer store
  • Computer support and services
  • Electronics store
Working hours
  • Monday:8:30AM–6PM
  • Tuesday:8:30AM–6PM
  • Wednesday:8:30AM–6PM
  • Thursday:10AM–3PM
  • Friday:Closed
  • Saturday:8:30AM–6PM
  • Sunday:8:30AM–6PM
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