Best service and sales experience you can have. Tanya does a fantastic job and helps you to find anything you are looking for. Thanks again for the tremendous service.

Staff is so nice and helpful. Anthony worked with me the entire time and was able to place an order for me for my dream Rolex Datejust. (Hard to get any rolex right now with the shortage). Will be going to this store for all future jewelry needs!

I had a great experience purchasing my watch from this store. Alessandra was great to work with, and helped me the entire time providing frequent updates on the status. My watch arrived more quickly than I expected and I am very happy with my purchase and the customer service! I plan to continue shopping here for future needs.

Fantastic jeweler. Superior quality merchandise with an outstanding selection coupled with fantastic service. I worked with Anthony who exceeded all my expectations when purchasing an engagement ring. This will be my first and only stop for all future jewelry purchases.

Awesome experience! Anthony was super helpful and friendly! I would highly recommend Lucidos!

There is a reason why this store is so highly rated-I typically never take the time to leave reviews, but my experience at Lucido Fine Jewelry at their Rochester location was absolutely amazing. A huge thank you to both Kristen and Alessandra; they were very generous with their time, knowledgeable about the product I was inquiring about, and assisted me throughout the entire process.There is no one else I wouldve rather purchased my item from. I strongly recommend coming to this location and reaching out to these two for all of your jewelry needs!

Excellent shopping experience! They truly care about their clients. Very helpful and dedicated to providing the best products with top tier service!

Annie was great and I was so happy to get the Rolex I have been looking for. Lucido Jewelry’s staff was as good as it gets. I will be back.Bill

Loyalty does pay off or at least the jeweler trying to create a relationship that’ll last a lifetime. I have since done business with Matt Werner the owner Lucidos he was able to get the watch of my dreams in a absolutely impossible market to make it simple. He was able to get me a Rolex Batman. Lucidos has earned my loyalty. I hope other people read this and do as I did thank you again what a great jeweler you are much much success to you in the future.Looking forward to spending my money with you again

A friendly and welcoming place for your jewelry or watch purchase. Anthony was great to work with. Patiently answered my questions and helped me pick the right one.

Recently was searching for a 41mm Datejust when I arrived I was surprised to see one sitting in the display case. Kristen treated me with the best customer service you could possibly imagine. I couldn’t be happier with my purchase I will defiantly be back!

Excellent Ownership, Wonderful Team Members!

We have purchased so many beautiful jewelry items from Lucido. Matt has always taken fantastic care of us and made us feel like we were priority one.There is no question when a jewelry need comes up, we will use Lucido.Thanks again!

My engagement ring’s band unexpectedly cracked straight down the middle a few weeks ago and needless to say I was extremely upset! Having not known what had caused such great stress on my engagement band I frantically went to this Lucido’s as it was close to my house. My engagement ring was not purchased from this exact store but the staff accommodated to my every need in a very professional and caring manner. I cannot thank Lucido’s Rochester for their outstanding customer service and for going out of their way to have my ring fixed within 3 hours. I highly recommend Lucido’s to everyone!

I wouldnt go anywhere else for any jewelry or watch purchase. Matt, and the whole Lucidos staff makes you feel comfortable, presenting the options and definitely not in it to just make a sale. They look to create great relationships with their clients and I can appreciate that. The quality and service is by far the best around, and Id rather know who I am dealing with than work with some random person on the internet. 5 Stars in every aspect.

Annie and Matt both we’re beyond helpful and there customer service was exceptional for helping purchase my first Rolex Submariner here. I would recommend them both to anyone who is looking to buy jewelry from this establishment. Thank you both for making it a great experience and made us feel so comfortable through the whole process.

I recently purchased a Rolex from this store. The attention and level of service I received from Matt was superb! He was generous with his time, extremely knowledgeable and made this a very satisfying purchase for me.

Polite, courteous and knowledgeable staff. Great ambience.

Thanks so much to Matt of Lucido’s and my lovely husband for picking out the perfect Christmas present. He went to look at Rolex for himself but bought one for me instead. Definitely recommend Lucido’s for all our jewelry and watch needs! Thanks again, Matt!

I am beyond upset with this place. No only were we taken advantage of because we are teenagers we were lied to. My boyfriend bought me a ring here and gave it to me for my birthday. I had it on my finger for a week. It turned my finger green. We took it back there the helped us out and put “another Finnish on it”. We leave and walk around and as I’m looking at my ring it was all rusted on the inside. So we take it to this other jewelry store to get a second opinion. He said if they put another coat on it they didn’t do a good job because it looks like they didn’t. We took the ring back for a third time and got our money back. We took our business to another place to Aurum Design jewelry store where they helped us out and were very respectful towards us. Lucidos doesn’t care about anything other than thousands of dollar rings.

Best jewelry store i have ever visited and the staff is amazing

Always polite, and try there best to appease the customer.Customer service is 10 out of 10!And that means alot.

Recently picked up a new watch here. They were patient as I did not know which one I liked. They had a great selection of options to choose from. The staff will offer you beverages and treat you with respect. I know that my watch will be in good hands anytime Id need assistance down the road. Very highly recommend.

Clean store and everyone is super nice and answer all your questions. Would recommend to give them a visit especially if you’re watch shopping.

I purchased both the engagement ring and the wedding bands from Lucido in Rochester. Tanya helped us through the entire process and made the experience enjoyable. She was extremely knowledgeable, friendly and kept us up to date regarding when the rings were available and so on. I could not have asked for a better experience! I would recommend Lucido and especially Tanya to anyone looking for jewelry. The prices are reasonable and the selection is outstanding.

Great selection and wonderful service. Thanks Amanda!

We visited this time because a side stone in my fiancees engagement ring, bought here, looked funny. The sales staff inspected the ring, took it to the jeweler, and brought it back looking good as new. Turned out to only be some dirt along the setting edge. However, the staff was patient and encouraging to ensure the ring was in tip-top shape. Thank you Lucidos!

Tanya helped me with a Christmas gift for my wife. The experience, selection, price, and service were phenomenal.

Great, fast service. Very helpful and personable staff with excellent quality. Highly recommend Lucidos!

They are the best jewelry in Michigan, great service, they give you full attention. I bought a couple of Breitlings there and a ring for my wife. I will definitely go back there. Highly recommend !

I had a really great experience there this afternoon. I am went in with my watch to get the band resized. I went to another store in the area (Triple Crown Watch Repair) first but was deterred by the rude service and high prices. However, I walked into Lucido and was given very prompt treatment, despite the fact that I was clearly not there to spend a lot of money. After some consulting with a worker there, he resize my band for free (Triple Crown would have charged $15+) and gave me some advice about watch maintenance. I was very pleased with the service and well go back there again if I need anything.

Very poor service! My husband and I went in there to look at a new wedding ring. Connie, our salesperson, was very very rude! She questioned several times if we could afford the rings that we were looking at, which made us feel very uncomfortable. She also recommended that maybe another jeweler would have rings in our price selection. The funny thing is that just because we dont wear expensive clothes or have expensive items doesnt mean we cant afford something from your jewelry store. I would highly advise to never go to Lucidos and especially never deal with the salesperson named Connie. We went to a family owned jeweler further away from our home in Rochester and had a much better experience.

Great service not only do they sell great stuff but there service matches the quality they sell.

A great experience. Laith was very knowlegable, patient, understanding and helpful to me in making my selection. My new jeweler of choice

They have the best service I ever received, would definitely go back.

I purchase an engagement ring here and had an amazing experience. A friend refereed me to Lucidos and I was very happy with my experience. I worked with Anna DeMarco who made this stressful experience a very easy one. Purchasing jewelry is not something that I do often so I was very nervous to get the right ring . Anna was very patient and educated me on Diamonds and rings before we looked at any. We even pulled up my fiancés pintrest account and found that she posted a few pictures of her dream diamond. Her dream diamond was very far out of my price range costing about $500k but Anna and her team were able to put together a handful of options that were a mixture of her favorites she posted. I was able to talk with the jeweler and a few other sales people making me very confident in my purchase. The whole team seemed to be very passionate and truly care that I got the perfect ring. They seemed to give their true personal and professional opinion on what to purchase and why. I felt very comfortable and confident with my purchase and they walked me through the whole process. The price was more than fair which I knew from the large amount of shopping I did. I would recommend Anna and her team to anyone looking for jewelry.

Great staff, great prices.

Great service and selection of Rolex and other watches

Always quick and the salespeople are polite and very helpful.

Always friendly and helpful.

Excellent service.

Excellent service