31 Aug 21, Ive always enjoyed shopping at Ollies and today was no different. With a wide variety of merchandise you could spend half the day in the store and not see it all. Although I do have to say the store could of been a little neater.

The staff is very helpful and kind, always willing to lend a hand. Things are well organized and I find that if I ask a question and a crew member doesnt know the answer, they find someone who can better assist me. Thats great!

Big chain that sells materials from China & Mexico. I miss the old Mom & Pop hardware stores that sold American products.

Weve had them install wood flooring and a new washer & dryer set for us. This is my go to store for tools, paint and other supplies. I like the self check out.

China Buffett gives you like 12 dishes to choose from. Some are not so tasty. Theyve really changed in the taste, its not as good.

I didnt get to explore much of it, just Americas Best which had nice service

Love/hate relationship! I was approached by the store manager while in store asking if I needed assistance. I am always impressed with people at that level of the business and their interest in customer satisfaction. On the other hand, I waited for over half an hour in line at the pickup desk trying to obtain merchandise for a customer. My time IS money. There were four people working in this area at the time and the backlog was just ridiculous. Someone needs to institute some kind of a triage plan. (STOP THE BLEEDING 1st)! Institute a CRASH CART responce team of bodies within the store that can be allocated where theyre needed most. Dont see that happening here. Intentions are honorable. Delivery is critical!!

If I could leave 0 stars, I would. We purchased a vinyl plank flooring project in May, and from the very start, there was miscommunication across the board. The service pros company that they go through is a joke as well. Lowe’s never told us we’d have to pick up the flooring and supplies from the store, so didn’t offer a delivery option. Service pros calls us in June to schedule our project, and they tell us that they won’t schedule it until we can verify that we have the materials at our house. Okay, we get the materials, call service pros back and they schedule us for the end of July with an arrival time of 8-11. July 30th gets here, no one calls or shows up. At 11:15, service pros calls me to confirm that the contractor is at our house. They weren’t, so they tell me they have to call me back. An hour later they call me to tell me the contractor was unavailable to work that day. Meanwhile, our bathroom is tore up waiting for these guys to get here. We get a new reschedule date of August 16th. They didn’t care one bit that the reschedule date was 3 weeks out and our bathroom was unusable in its present state. August 16th comes around, the contractor actually shows up this time only to tell us he can’t do it because the old floors were never ripped up. Which circles us back around to the original issue. Lowe’s never told us that wasn’t included and there was an additional charge for tearing up and hauling it away. I told them id be willing to pay for the charge, to which they respond with “service pros won’t do that because there’s concern for asbestos.” The concern came from the contractor who walked in for 1 second and said he wouldn’t do it. I went back to Lowe’s and got a refund, they had nothing to say for themselves. Bottom line, Lowe’s sucks for this type of job. Don’t waste your time or energy on this. We ended up with a 3 month headache and no new floors.

This is a nice store. Very courteous employees. Clean and well-run.

Im giving this a 3 star because I do a lot of shopping there. There are times when I can not find anybody to help me because there said theres nobody in the department. 1 time I needed help loading a door into my vehicle and there was nobody to help me. I waited over a 1/2 hour nobody csme to help me even tho I kept asking. I ended up struggling to do it myself. Seeing Im elderly it was very difficult for me.

Lowes is a great place to shop for home improvement items. Great big store with tons of great stuff!

Easy access and ample and neat parking space.

I didnt go to Lowes that day. But I do Love going to Lowes.

So this Lowes is nice clean and well laid out. I only give it 3 stars because in the 3 times since January Ive gone here the staff are like ghosts. Look I dont like anyone following me around asking if I need help. But this place you could litteraly watch them walk fast to hide. I was able to hunt down a gentleman there for my needs. He was super friendly and knowledgeable. I asked why it was so hard to find help. He simply said kids. I think hes right. The times Ive needed help it was always the older people that helped. The kids would appear to actively hide.

Never a smooth visit but they are close ny

Obtained some great grass plants & other flowers.

Our basement flooded and it was late at night!! We were able to get in and out so quickly and found exactly what we needed to stop the leaks!!!

Lowes much cleaner better selections just need one on East Ridge Rd because its Competition over there is small and always out of tools.

We worked with Peter picking out cabinets and he was so quick and knowledgeable and helpful!He made sure we got the discounts we needed, and got everything ready for us to pick up same day.

Best deal last week here on new Drill. I searched everywhere and can tell you that here they had the best price. Not online and not Home Depot, Lowes is the place. I love to come here just to walk around, if you are a handyman you probably know what I am talking about.

Had everything we needed. Prices are competitive.

God I hate shopping here, sometimes I have no option, but everytime I do, I have an issue with a special order item or cant get in store help, Ive waited an hour before to buy some expensive closet shelving units and extra (the setup we picked out was 500-600 a closet times 3 closets) and nobody showed up to aisle to get the units down from top rack despite 2 efforts. I walked out and you lost out on over 1500 that night alone. Also had ordered special shower surround and tub from them and after 8 weeks it finally came in damaged. I not only returned those items but everything else I purchased for the bathroom. That was another 2k. Geez I wonder how many other people do the same thing because of the poor customer service? Something tells me 10 years from now they wont be a thing nationally anymore.

Employees very nice and helpful.

The Ridge Rd location has the friendliest & most knowledgeable staff around.

Clean and well stocked . Everything I wanted was in stock at advertised prices.

Was searching for an item that the online site said was in stock.... it was unfortunately not. Since my phone was dying I bought a Dewalt PowerBank with cable and when I opened the package the powerbank was flat dead.... not even a little bit to allow me to charge my phone a couple of percent to help me find the product I originally came in for.

I love Lowes. Its clean and the people are always friendly. I especially like the way they are always ready to help someone. Prices are negotiable no matter where you go. But great customer service is not. Lowes is one of the few places left anymore with great customer service!

I love to go to LowesPlaza. You have a place to eat and the dollar store an a after number of time to look for you ☺️ lol woo it was fun.

Looked up the item I wanted on google and found it right away. Love going to this store.

Product Availability Wise, Awesome. But They Treat Their Valued Customers(Yours, Truly.) As If I Ran Their Dog Over....Wait... Did...I?

Great all around store!!

Better than home depot. Not as busy. Easier to get to.

Love the store, love the app to find things in the store

I believe they have more to offer than H.d... they have propane..

Typical plaza. Easy in and out

Everytime i go into lowes for a item that was a special order to pick up I always wait a hour for them to get it and they always tell me that its not in yet when someone in the store has already called that morning to say it arrived and is ready for pick up. Terrible customer service i would give it a 0

Sarah at the pro desk was great help. Looking forward to future projects with lowes.

Despite stating product was available on their App, not one associate could find what we needed to finish a job.

Lowes is getting better at stocking material, but seems to have slipped a bit with training staff.It appears I know where items are compared to 2 employees that I asked.

Went to buy leaf bags. They were right by the entrance. Im glad because Im not familiar with where things are in Lowes. Right next to bags were some rakes so I bought one. Check out was super fast. Cashier was friendly.

Love this place they have everything

My husband and I shopped here for stuff for are home love this place.

The parking lot is full of potholes and is in need of immediate attention.

Very slow waited almost 1 hour to pick up fence. The workers seemed lost.

Easy to locate items I was looking for. Friendly employees eager to help.

They are great for most hardware and tools but prices are a bit high. I would check home depot first if you are on a budget. They dont carry some products like mail slot covers. They dont have a large selection of in store carpets so you have to order them. The store is clean and staff are nice. Although its hard to find anyone to help you.

Shopped in Ollies and Dollar Tree

Ordered a mirror and was told they didn’t have it, still charged me. I went to a different Lowe’s bought the mirror and now no one on earth can figure out how to cancel my order. Worst customer service I have ever dealt with

Great experience. Everything well stocked. Al

Cashiers are friendly. There is not any staff available ever to help, and do. Or want to be bothered. I have struggled many times loading items into my car, without any help from staff.

If you own a house you will love this place

Lets see if tou want to build a house or any room in it. Ya this is the store for you...

Easy to find parking absolutely great will be back again

Very good costumer service

Curbside pickups to fix up for spring.Friendly service.

Very disrespectful, needed soil evertime I went in the store the stop was empty had very unprofessional experience. Looking to do my home repair at Home Depot. I like to be treated the same way as anyone if the people that work at the store. Professional

My favorite place

Awesome products, friendly and knowledgeablepersonal.

Well organized. Great staff

They employee was very helpful in helping us with what we need and discuss what we should do on how we need to take care of the problems

They treated me great in there I had some wood cut to spec and it was perfect

Selection for what I was seeking was very good. I was in idea mode.

Shopping for washer and dryer for my daughter. Good selection. Could be better on their delivery dates. One delivered was already broken now we have to wait till November for replacement. Not happy.

Organized, helpful employees

Regular plaza, multiple businesses on site

They need employees for the departments

Great store, but didnt have the ladder I wanted even though the website said they had 6 in stock. Employees were very helpful.

Store is very clean and there is staff walking around to help you unlike other places that you cant find somebody I have no problems with this place or recommending it to anyone

Always well stocked, and associates are courteous, friendly and willing to help find, or even take you to what your looking for. Always a pleasure to shop at this store.

Truly a self help store

Wanted to buy paint, but as always no one was in the department. Had to ask at check out to locate someone.Wanted to buy a white floating shelf. Went on line. Simple plain shelf would be available in 2 weeks!Got on line with Home Depot, $29 ordered it, paid for it and it was ready for pick up in 15 minutes. Need I say more?

Ok

My visit here was excellent, very helpful garden staff. They had items that were listed as in stock online. Checking out was simple and fast.

Always got what I need.

Andrew Lawrence was very helpful in finding the materials I needed for my project

Large selection, staff our very helpful if you can find them.

Usually have what Im looking for. Locating someone to answer your question might be a challenge, so know what youre looking for. Strange for a store thats based more around the DIYers as apposed to contractors.

This May be a Mixed Message.Lowe’s is a Good Hareware Store, But Not a Great One, and I’ve Been in Many. I Go to Any Lowe’s Out of Convenience, NOT as the Go to Store.Hard to Find Help @ Any Lowe’s Not just This one. This one is Just Fine Compared to Most Lowe’s Stores. I Like 3 Departments in Lowe’s, as a Whole, But Prefer Other Hardware Stores.

You need something they got it. Need to know something, they have knowledgeable staff.

The employees at Lowes are rude and treat you like you are an inconvenience. I spend upwards of six figures a year on materials and I cringe any time I have to think of going into a Lowes instead. I recommend finding your nearest Home Depot and shopping there instead. You will be treated better and have a more pleasurable experience... Not to mention probably spend less money. Sorry Lowes - my review is just based off of my multiple first-hand experiences.

Great service. Super fast self checkout!

Usually have what Im looking for Finding it is another story

Was able to get what I needed with assistance from the store staff. Everyone was friendly.

Second best lowes in the rochester area. Great staff some what knowledgeable, always busy.

Today I waited with my wife. 1 hour and a half . Pet smarts manager was late. I drive her there. Just imagine our famous Rochester weather. And had I left. She would be stuck in the cold. Not cool pet smart. ( not smart either)

Go to home depot, this place sucks

We purchased a power washer dishwashers and a refrigerator they were awesome with asking and answering all are questions and concerns

Ollies has some decent items for good prices randomly. Lowes, well....average chain hardware store, but I never really feel like im talking,to someone with experience actually using the materials or tools. Carts are always hard to find and most of the employees seem disgruntled.

This Lowes was fairly busy but it is better organized and seems to have more variety especially in the home and garden section then its competitor Home Depot

Its big and well stocked. The staff is nice.

Lowes is a very good place to shop

This plaza contains a Lowes home improvement hardware and building supply store which is great for do it yourself projects. I have been there many times and bought all types of items to spruce up my lawn and improve the look of my house.This plaza also has a AAA office which i used to book many travel trips with great and experienced travel agents.I also visited Ollies bargain outlet and purchased discounted items for my home. Prices are reduced by up to 50%. Great variety of items from food to small appliances.

This place is right down the road for my house, so it’s really convenient for me. The staff inside always have helped me and given me insightful knowledge for all my gardening needs. Honestly has a little bit of everything for your home upkeeping needs.

Had everything I needed plus great help

Open on a early morning run.

Nice stores Ollies, Dollar Tree, Lowes.

Steps and Strides above thier competitors down the road by a Mile! Customer service was offered and appreciated after a relentless visit to the competition. Prices were sadly more for the same products offered at said competitor with no price match to boot. But a Win in my book as we will be back.

Better than home depot

Love this store .Staff is helpful and courteous...excellent customer service

In store pick up and a couple of gift cards... In and out in a few minutes.