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Cycle Stop Inc
2550-2600 W Henrietta Rd, Rochester, NY 14623, United States
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Cycle Stop Inc
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Rh
Review №1

Went in for a inspection. They were very thorough, which is great because being only on 2 wheels, I want to be safe. The rub was it was costly. Lol. But the prices were very reasonable. And they got me right in which is great because other bike shops are weeks out fir tires and or repair. Thanks guys.

Da
Review №2

Best motorcycle dealership in Rochester hands down! From sales, apparel, parts, down to their service department….their entire staff is awesome and they make every visit a pleasant experience. A lot of great new inventory in the showroom too!

Ro
Review №3

I purchased a Yamaha today i love it thank you

Br
Review №4

Most Harley dealers give the run around about fitting you in for an inspection. They got me right in and out in less time than I imagined it taking. Definitely prefer this place over the other local Harley dealer.

D
Review №5

Incredible customer service and friendly staff. Certainly worth the trip.

Le
Review №6

LOVE THIS PLACE...LOVE THE PEOPLE....GREAT SELECTION....MERCHANDISE AND BIKES !SERVICE DEPT STAFF ARE TOP NOTCH...GREAT REPUTATION, GREAT SALES STAFF ( SHOUT OUT TO CORY )!!!I HOPE THIS YEAR IS THE BEST YEAR YET FOR GARY AND FAMILY.Lee Beck.81 SUPPORTER TILL THE FING WHEELS FALL OFF

cr
Review №7

Was looking at bikes all winter finally found one I loved. These guys worked to stay within my budget and made the purchase work for me. So happy and good experience would recommend to any of my friends, Jim in sales was hard working for me and dealt with my endless annoying calls, thanks again!

Sh
Review №8

The Service team is AMAZING! They are always jam packed but always seem to have the job done before expected...Covid has impacted part availability however,,,, Laura the service manager 99.99999% of the time pull a rabbit out of one of her MANY hats. I am so thankful for the team at Cycle Stop that when we move to Connecticut we will be bringing the bike 4 hrs for servicing! Always done right!

Ma
Review №9

I was interested in a particular model bike that turned out to be far harder to find than expected. After searching multiple dealers in my area I expanded my search and landed at cycle stop. Living more than 5 hours away the staff was great in setting me up for success from a distance. Nick from sales and the sales manager Jim were both awesome. The process was quick and painless. Jim even helped make sure I was prepared for a safe journey home. Shout out to the merchandise sales staff as well. You were all awesome.

Jo
Review №10

Well theyre the only Triumph dealer and thats what Im going to take gun my solo Adventure in a Triumph Scrambler I ended up going with the street scrambler lower Center gravity yeah Im going to blog about it few magazines want piece of the action

Al
Review №11

Always great service! Definetly will take all my bikes and buy my future bikes from them

Co
Review №12

An amazing experience, I purchased a 2020 Honda phantom from Jim and let me tell you, if you are thinking of buying a bike, go see him.

Mi
Review №13

Just purchased a brand new 2018 Triumph Bonneville Black Bobber, that was completely customized by the parts and service department for a one of a kind look and feel. I am so exceptionally pleased with the whole process and how great the whole company works together. Our sales guy Jeff knew the answer to every question and differences between models intimately, he was very patient and guided us through the whole sales process. I would highly recommend anyone to stop here first if interested in a new bike or even if you need service or accessories done on your existing bike. You will not be disappointed. Shop Local and support your local small businesses!

Li
Review №14

I had the pleasure of working with Jim and purchased my Bike on Friday...Cant be happier with the service and professionalism of the entire deal from start to finish!! Let Cycle Stop be your choice for your next purchase...

Ru
Review №15

While the entire purchasing process was actually pretty great, dealing with them after purchase was a complete nightmare. I bought a used bike with 14k miles. I took it just as they were closing on a Saturday. I was given a 30 day warranty, and began having problems immediately. When I reached out to them, I was told they would get back to me within a few days. It was 3 weeks before I actually got to talk to someone about my issues. At that point, I was told they would schedule a time to get me in there and address my issues. When I got there, all but 2 of my concerns were ignored. As I left, I was told that the service manager had to reach out to Harley about one of the concerns, and she would be calling me Tuesday to let me know about that, and set up a time to get me in for the only other issue they were addressing. Tuesday came and went. I called that Thursday and was put on hold forever, and eventually hung up. When I called back, I was able to talk to the sales manager who got me to the service manager. Very long story short, 3 months after buying the bike I was given the option to BUY a rear tire at a discount. When I declined, I was given a tire to put on myself. None of my other issues were taken care of. I will NEVER step foot in this dealership again, nor will any of my brothers.

vi
Review №16

I wish their sales manager has some manners of talking to the customers, its very disappointing to see someone in that position talk to a potential customer so rudely and hang up the call.Ive called in today morning (09/18/2020) to enquire about 2018 Bonneville bobber and trying to negotiate the price, with a mind set of a normal customer, which is keeping in mind the end of season and that its a 2 year old motorcycle and the sales manager happened to ask me a price that I would buy it for today and I said 10grand and the reaction from the sales manager was very disappointing and unprofessional.I understand that everyone is going through an economical crisis but you cant rub it on your customers whos trying to negotiate on a price. I hope you guys work to improve your customer relationship management and not loose a potential customer in future like today. Good luck 👍

Pe
Review №17

They have a great selection of harley davidson gear but prices are steep compared to other dealerships I have been in.

Je
Review №18

Jim was great to work with. He gave me a great deal on the bike I wanted and got me an interest rate 4% less than what I was finding at regional banks and credit unions. The overall sales experience was laid back. I’ve also had my other bike serviced here over the years and they’ve done a great job at a fair price. I highly recommend Cycle Stop for any of your motorcycle needs or wants.

De
Review №19

Friendly place, lil over priced but youll get that

Ch
Review №20

A big shout out to James McDaniel and the crew in the shop. I came in on a Friday to look at a Street glide.I went to lunch to think about my decision on the bike. I came back an hour and half later to make the deal. And just to make things harder I asked for the delivery date to be the next day. This was a challenge on such short notice. Everyone worked hard to make it happen! I picked up the bike on Saturday afternoon, and it was ready to go! I just love my new bike. Thanks Cycle Stop. I couldnt have had a better experience.

Je
Review №21

Everyone I talked to was great, found the motorcycle I always wanted, great experience 👍👍 Jim the sales manager made it painless and enjoyable! Ill be back for everything I need, thanks guys👊

Mi
Review №22

Very helpful staff. And I got an awesome pair of Harley riding boots for 50 bucks! Wish I could have gotten a new Harley to go along with them but maybe in a few years

An
Review №23

Felt like family when I walked in! Great customer service, great staff and got the job done! Fast clean and efficient! Will definitely be back and the only shop ill use from now on!

Ad
Review №24

YIKES... Was sold a helmet and was told I could get the smoke visor for it that they knew I wanted. After checking online with no luck I went back into the store to order directly from there. They cant get it and cant do returns due to covid even though they let me try the helmets all on when I first bought it.The lady named Jay at the counter told me they will eventually come back in stock and that I need to play the waiting game. After leaving and speaking to 4 more shops, they all told me the helmet and visor was discontinued with an inactive part number and they wont ever go back into production. After going back into the store I asked to speak to a manager and the lady Jay told me there was not one at the location and that it was just her.I saw a gentlemen in an office right next to her desk and asked her who that was. She told me it was the store owner. I went to speak to him and he was of no help, didnt seem to care about my situation, faked a phone call to stop talking to me, then raised his voice at me asking me to leave.Im new to motorcycling and this was my first helmet purchase. The Cycle Stop, their employees, and most of all their owner left a very bad taste in my mouth and would encourage all potential customers to go to a shop who cares about their customers.

GM
Review №25

Thanks to All involved on 06/10/2020 10am on my Harley Davidson service call. Your service department was the best. I usually get the bike picked up and delivered but this time I decided to wait and It was a perfect experience. Your service advisor MKL got me in right away and the technician got me our just as fast. Thanks to the Parts Consultant he got me an rebate on the tire I needed.Job well done and Thanks Again.

Al
Review №26

Decent selection of bikes, wish they had a little more in the way of apparel and protective equipment.

za
Review №27

Sales Manger Jim was extremely helpful and Knowledgeable he helped me pick out the bike that fits my needs and went above and beyond . I would definitely recommend him and cycle stop to my friends and family. Keep up the good work.

Ev
Review №28

I got my first motorcycle here, the 2019 Honda Rebel 300. James McDaniel was so amazing, he helped me find a bike that fit me and would work the best for what I wanted to use it for. He explained how the bike worked and what maintenance it required. Im so grateful to have ended up with him, he was so kind and helpful.

Ma
Review №29

These guys have all treated me amazing,I drive them crazy every time I come in but they always show me love. Bought a new 2018 heritage classic,I replaced the bars,riser,exhaust,intake,tuner,full suspension,I needed the work done last minute,i stressed the importance of needing my bike done almost immediately(3 days) they had it done in 2 exactly how I wanted it. Everyone from sales to parts to service is A+ over there,don’t hesitate to stop in.

Er
Review №30

I stopped in to pick up some accessories and clothing. From the moment I walked in the Friendly and knowledgeable staff Showed me around and helped me find exactly what I needed. What a great bike shop.

Do
Review №31

Found the gift I needed, but limited selection on appearl and bikes!

ja
Review №32

Quick friendly service

Ha
Review №33

Cycle Stop is always great the people are wonderful in the selection is never ending!

Ch
Review №34

Friendly staff and decent selection of parts and accessories.

St
Review №35

Great service, changed tire same day under 1 hr. Great job

Jo
Review №36

I’ve purchased my fair share of motorcycles from the crew at Cycle Stop. They treat me like family... exceptional service whether you’re buying a single bolt or a whole bike. Can’t say enough good things about the special people I deal with. THANKS GUYS and GALS!

At
Review №37

Special thanks to the salesman Nicholas helped out with everything I needed, had knowledge of the bike and got the paperwork done quick and easy! Great service thank you guys

Ja
Review №38

I called before coming into the shop and Tim in the parts department was very helpful and answered all of my questions for about 10 full minutes, about an hour later I came in to make a tire purchase and he was more than helpful in person and not only got me a discount but also found a mail in rebate Wich he took care of the spot all I had to do was press confirm in my email... Pheneminal service from the moment he picked up the phone. I will return in the future for all of my Harley needs...thanks again Tim.

Sy
Review №39

This place definitely knows how to treat and keep their customers! If only they also sold cars...My husband was in the market to purchase at least one, if not two bikes for his 40th birthday. We happened upon Cycle Stop because they are one of the only Triumph dealers in the area. We worked with Malecka, who let us take our time, and multiple trips of asking her many questions about various bikes, to choose the bikes that we were going to purchase. My husband ended up buying a Triumph Bonneville T120 Ace and a Daytona 765. The staff at Cycle Stop made the process painless and were so helpful throughout. They are very responsive to emails and phone calls. Now, its on to mods and we will enlist the help of the Parts and Service departments! We highly recommend this dealership to anyone looking to purchase a new or used motorcycle. You will not be disappointed!!

Da
Review №40

Find the right parts, for me at the best price, every time.

Ke
Review №41

I love cycle stop This is going to be my second motorcycle that I bought here

Al
Review №42

Bought both of my Harleys here. They were very helpful in performance upgrades. Exceeded expectations in both sales and service. Thanks everyone.

Ja
Review №43

First time here. Dropped off Triumph Storm for ready to ride and rear brake service. Everyone I spoke with was friendly. Lots of super sexy bikes on the showroom floor. Very large place. Spacious service center. Courteous employees. Felt like bike was in good hands when I left. Update... Picked bike up the next day. Happy with service and price. Honest.

Jo
Review №44

Overall a great shop but I felt the need to reduce my rating from 5 to 4 stars after my experience when bringing my motorcycle into their service shop. The bike was stored there for the winter which is a nice service they offer.Two days after I picked the bike up the battery died. I called and they reported the battery had been charged over the winter but then said it only had 10% life left and shouldve been replaced. They did offer to come pick the bike up free of charge and gave me the winter rate for the labor of installing a new battery which I was pleased about.However when going to pick up the bike after the battery replacement, the battery had already died again. A tech had left the key in the ignition in the on position, draining the new battery fully. I had to wait while they put another battery.Everyone was very friendly throughout the process and the prices arent outrageous, but the service department seemed unorganized. Will still shop here in the future but will probably seek service elsewhere.

Sc
Review №45

I inquired (on a Sunday night) via email about the availability of a bike thet they showed as in inventory on their website, apparently they sold it that following Tuesday (closed Mondays). I never heard back from them, I had to look on their website that Tuesday evening to see the status was changed to sold. My disappointment is simply that they did not respond at all, they could have at a minimum responded with that bike is sold but we have another bike in stock that may interest you. I have never bought a bike from them due to their pricing / lack of customer attention but I was very interested in this particular bike / color combo and it was the only one left locally. I always drove 20 minutes further to see the next closest dealer - he actually responds to inquiries, is friendly and saves me money when I buy my bikes / ATVs (9 so far). I did wind up finding the same bike / color at another dealer out near Buffalo, this one has ABS and is still cheaper! I had to drive an hour and a half to get it, but that was part of the buying experience. I know if they read this they wont give a damn... the same attitude they give you when you walk in their door.

Jo
Review №46

This shop is always there when I need them, great selection of parts and accessories!

Mi
Review №47

Bought a brand new speed triple from them, was going to bring them the wheel off the bike to have a new tire installed, until the service guy said it would be $125.He then broke the pricing down while speaking to me like a 1st grader and struggled to justify $60....Needless to say i brought it to hollink honda, they provided the tire service for $25.Im loyal to shops that provide excellent service.The way the service guy spoke to me insured i will not step foot in that place again.

He
Review №48

Went in there looking to buy a Harley Davidson trike, the salesman that we had was awesome showed us everything we needed to see and everything we needed to know about the trikes coming in all the way up to 2020.. after I looked at the beautiful trikes we walked over to look at helmets I picked up a gorgeous black and chrome half helmet and the sales girls came running like I was going to steal something please cycle stop teach your employees to treat people a little bit better,that destroyed the whole experience for me... I will never come in there to look at clothes helmets or boots again but I still am interested in your trikes..

Ch
Review №49

WOW, thank you for everything Jim (sales). You made buying my first NEW motorcycle easy. The dealership is one of the nicest I’ve ever had the pleasure of walking into. Excellent selection of bikes and excellent staff. I will definitely recommend Cycle Shop Inc. to everyone looking for a motorcycle. A++ keep up the great work!

Pa
Review №50

Great Harley Davidson dealer. Friendly staff

Br
Review №51

Ive had all my service done and put my bikes up for winter storage here for years. Ive never had any issues and everyone has always been pleasant to work with. Keep up the good work!

Iv
Review №52

Great experience so far, from Chris in sales, Laura in service and Tim in parts. Can’t leave behind the Ladies in the merchandise/clothing section, they have been great too.Also like the fact that management takes time to send personalized thank you, Birthdays and holiday cards. Feels good that my business is appreciated and I can count on my local dealership. Hope they can sustain this level of service and commitment to their customers.

Ja
Review №53

All good nice place even put the parts in my jeep

Sa
Review №54

A nice big cycle shop with lots of variety for a shop in Rochester. They stock all the newest bikes like the redesigned Honda Rebel 500 starting when it came out.My only issue was that since its one of the only shops like it, it was hard to get a sales associates attention when I was looking for more information. It would have been nice to have someone walking around.Though the flip side of that argument is that there are no pressure salesman here and they let you check out the bikes in peace and at your own leisure.

Bi
Review №55

Jim set up a test ride for me, as promised. Bike was ready to go when I arrived. No pressure. He was great and I really enjoyed speaking with him. Didnt end up buying the bike and he was fine with that. Very cool...

Un
Review №56

Legitimately the worst place to go for help on your bike. They’re thieves, claim you didn’t pay when you have receipts, have taken parts off my bike and claimed I never had them, and will scam you for every penny you have. Worst customer service ever.

Al
Review №57

Really bad experience here. Service is rude and untimely. Do yourself a favor and run far away. Check other sites for reviews. Unless youre a big harley Dude, youre not getting taken seriously here. Not to mention thier prices. Bought a brand new bike, was with their service department a month after purchase with only 600 miles and they didnt know what was wrong with it. Unknowledgable rude staff. This place is a money grab.

Ca
Review №58

Service manager was very helpful viewed the video I made of my problem checked with Harley-Davidson and will use it to help diagnose the problem.

Na
Review №59

Large selection of bikes. Employees are nice but slightly pushy and seem to push customers towards specific types of bikes. They don’t necessarily seem to want to sell you the bike you want, but the bike they want to sell. Clean and well kept, average prices and they offer a military discount which is a nice touch.

Co
Review №60

I have purchased every motorcycle I have owned from Cycle Stop. Huge selection and great staff. The service department is always fast and thorough, I wouldnt trust anyone else to work on my bike.

Jo
Review №61

Excellent service. great staff. Ive taken my triumph scrambler there a few times. they do excellent work. I highly recommend them.

Ti
Review №62

Great customer service! Helped me out over the phone the other day and I really appreciated it.

St
Review №63

I have been in this dealership a few times looking to purchase a bike. A friend told me this is the best place to go... I dont know when the last time my friend was in this place because it is nothing like he told me. No one greeted me or talked to me! My first visit to cycle stop the Triumph sales lady wouldnt even look at me! I walked back to the triumph clothing behind her desk thinking I would get her attention. I could see she was on Facebook. I said hi to her and she looked at me and smiled then went back to playing on Facebook! I left. 2 days later I went in because I saw online they got a Rocket GT in. Again this lady wouldnt even acknowledge me! She was playing on her cell phone this time. I walked around hoping another sales person would actually want to make a sale. I guess this place doesnt care about selling bikes. I left yet again. The following week I figured Id give this place one more shot. I walk in and figured I take a lap around the entire sales floor hoping someone who acknowledge me. This time a very nice lady near the Kawasaki bikes greeted me and seemed like she was ready to help me. I was very excited to finally be talking to someone here! I told her I was interested in the Rocket GT and she seemed very excited for me and knew a lot about the bike! She walked me over to it and we talked more about it. I asked her if we could sit down and start the paper work and she then said let me find you a salesperson.....My heart sank, I could have sworn with the amount of knowledge and excitement she had that she was a sales person. She was looking around but couldnt locate one. She told me they are probably out back and said she would run and grab one. She came back with no one. I didnt want to make her feel awkward and have her give me some lame excuse as to why I couldnt buy this bike right then so I walked out the door. I probably wont be back to Cycle stop. Seems the sales people care more about facebook and playing on their cell phones than they do about selling bikes. Maybe they should give the job to the the lady who was actually willing to help me and talk to me. She would make that business a lot of money.

Bo
Review №64

The customer service was pleasant and the apperral dept was helpful, And friendly.

Ni
Review №65

I had a great experience buying my 2015 Road Glide, and they even stored my old bike until I could come back to get it. When I had trouble with the new bike 6 months later they were amazing! Laura really cared about my issue and made sure I got the help I needed right away. She was so patient and understanding. The sale is the easy part, but still caring and making things right after the fact is clutch! I dont live close, but I will definitely keep coming back. THANK YOU!

A.
Review №66

I simply came in to see what bikes they had in store and to see a Rebel in person. Didnt plan to shop around but man do they have a ton of bikes here for you to sit on and get a feel for. I didnt really interact with the staff and wish they approached customers more willingly but overall, the experience and atmosphere here was great.

Ch
Review №67

I have done business with this business for quite a while I have read reviews that other people have left . I do not they think they are experienced in the bike world if anybody thinks they are too expensive they have not done their homework. They are very fair with their prices and they do excellent service work. I am picking up my third bike from them tomorrow and I am very pleased. If other people are not experienced in the Bike World they have not ever done business with the other ninety-nine percent of the people in the area. I will continue to do business with Cycle Stop of Rochester and I drive 72 miles to get there and bypass every dealer from my house to there. Cycle Stop is a very good dealership to do business with.

Th
Review №68

I bring my dual sport here every year for its yearly inspection. They always are able to squeeze me in without a appointment. Staff is courteous and professional. See you again next year!

Br
Review №69

Cal and Arron were great to work with. Cal the service writer explained everything I was getting for my first Triumph service over the phone and the Arron the technician went over everything with me again when I got there and explained further services I will be needing later in the bikes service intervals. I couldn’t be happier with my experience coming from a auto dealership myself, my expectations were far exceeded. I’ll be back for future service for sure, Thank you again!

sb
Review №70

The experience can be hit or miss with the service department. The crew in sale and parts do their level best to assist everyone... even when its busy. Yes, you might wait but they try to get you the best possible answers. Sometimes you can stand at the service desk for minutes without being acknowledged. Feedback can also be a little cryptic... with two or three people explaining the situation. I understand that they are working on orders but it would be nice to have someone simply say, well be with you in a moment or I dont know, but Ill find out. Being ignored happens more often with the manager than the main service desk attendant, who is often running between the service area and parts. Geeze... I know youre busy... but take the time to say welcome and well be with you Mr. Manager (guy with the tight t-shirts). The woman in service (Laura?), Is more attentive and customer focused than the guy

Ti
Review №71

Stopped in with no appointment for an inspection... Took me right in and they performed the most thorough inspection I have ever gotten on a bike... Went above and beyond mandated items

Mr
Review №72

Very well and nice put together place but the outside might be intimidating but inside its truly a beauty with decent prices.

ch
Review №73

After going to nearly every motorcycle dealership to find the perfect motorcycle for my dad. We arrived at cycle stop and immediately met Dan who let my dad test ride 3 motorcycles in order to get the right fit. After my dad bought his bike from Dan, I bought another bike from Dan 2 days later. It was a very great experience and I could not ask for a better one. Communication was very good throughout the purchase. Communication has been an issue for us at other dealerships in the area. I am very satisfied with my motorcycle purchase from cycle stop as it was a great bike at a great price sold by a salesman (Dan) that made everything very straightforward and wanted to make sure we picked the right bikes for ourselves.

Aa
Review №74

Nice showroom floor nice bikes but high prices and also not a ton of help if you dont know exactly what you were talking about. I wouldnt recommend it for beginners, short gruff mechanics. They like to not do work that will not cost a lot of money. Things like factory recalls.

Da
Review №75

The ladys where great and they know there stuff and very helpful and patient I will shop there again they left me with a very good impression thank you

PJ
Review №76

Parts department was very helpful, Tim was great to work with... However, I went here for a helmet. Before I start, as a heads up, their selection is very limited. They didnt have a medium in the helmet that I wanted, so they placed an order. I was told at the time of purchase that my order would be ready for pickup in 3-5 days. I received a call today saying it was on back order and its more like 2-3 weeks. Im going to cancel my order and spend my money at a different Harley dealer. This place needs to get it together! I cant believe they didnt have the medium helmet in stock, theres no excuse for the lack of inventory.

Ja
Review №77

We have been coming here for a few years now and simply love it! Jim the Sales Manager is helpful and very knowledgeable. Highly recommend coming here!

To
Review №78

Very nice people, they know what they are doing and talking about.

Ed
Review №79

Jessi was exceptionally professional and knowledgeable. Thanks to her I made the perfect purchase. Her manager, Leslie was also very helpful and I appreciate her efforts in recognizing excellent customer service.

Ka
Review №80

Good service, friendly and very knowledgeable. I a sorry to see the riding season come to an end but I know our bikes will be properly cared for and serviced at Cycle Stop over the winter.

Da
Review №81

By FAR the best in New York State ! I bought a $6000.00 bike from them and get treated like I purchased a Ferrari, I get personalized letters from Matt Keller at least twice a year. His customer service is off the charts, just know if you by ANYTHING from Cycle Stop you will be taken care of. I will never go anywhere else but here for my next toy, they have a customer for life.

Mi
Review №82

I called cycle stop and ssked of they have a newer tire changing machine, one that doesnt touch the rim because I didnt want the rim scratched. They said yes, so I went there, handed them the rear wheel from my Suzuki Bandit, paid for my tire and change fee, and went back to work. Before I left, I specifically asked that a veteran mechanic or someone who really knows how to do these without scratching the wheel do the job. I came back to pick it up and it was all scratched, so I pointed out the scratches and they said it happens and refused to do anything about it. After i had called to ensure that they had the right machine and asked that a solid guy do the job...it happens. They knew I was super concerned about it getting scratched and they couldnt care less.IT HAPPENS??? Its a brand new bike, that was the first time the tire was changed..and its all scratched up!! Nothing I could do. Black sharpie helped a little but not really. What a joke!! Ill never go back to cycle stop.

Co
Review №83

Thank you so much for all of your help over the time Ive lived here in ROC. I have truly appreciated the excellent customer service at Cycle Stop and the great mechanical service on my Honda.

Do
Review №84

Bike prices are a little high. But has a friendly staff and a nice store.

Te
Review №85

Great sales manager, Jim is the man!

Th
Review №86

Everytime I visit im treated as a valued customer.

Ma
Review №87

Very informative!I stopped by right after I got my permit test and Melissa gave me a tour of the place while telling me all I needed to know about safety. I went back a couple days later to buy my first helmet and again Melissa, along with Felicia, helped me in finding the perfect size helmet for me.Overall a great experience!!

Ch
Review №88

These guys are great. Really personable and Laura and the whole team went above and beyond to help get my Triumph Tiger back on the road quicker than I expected. I recommend giving them a try if you need to have your bike serviced.

cs
Review №89

Needed an inspection done on my bike. Did it the same day, did a great job.

Se
Review №90

Good staff and good line up. If they don’t have it they order it and they’ve always been fair and on time with me.

Lo
Review №91

Cycle stop has become one of me and my fiance’s Favorite stores! Cory and Jessi make shopping there fun and they know what they are talking about with all of their products! We end up spending hours and lots of money!

Br
Review №92

Safety & Customer Service is a strong concern. Cycle Stop opened my fairing to install a hidden antenna. After I picked up my bike, I drove directly home and noticed a screw fall out. Upon further inspection, I was missing two fairing screws and had one in my hand. Thank god the fairing didnt totally come apart while I was driving. I contact the service manager who suggested they vibrated out and only offered an apology after I asked for one. He stated I could come in to pick up a few screws and when I did, the desk person had no knowledge.As motorcycles have so many moving pieces that impact your safety, I would highly recommend finding another service company that would inspect their work before you leave.

Aa
Review №93

Did a tire change on my Ducati here and they did a great job. Got me in fast too.

Je
Review №94

Awesome as always.......

sa
Review №95

Dealing with their service department was one of the worst experiences ever. Cal is great at blowing smoke up your ass if nothing else. After having my bike for two weeks and not doing anything more than listening to it, I decided to take it somewhere else. They had the audacity to charge for two weeks of storage at $15 dollars a day. Save yourself some aggravation and take your bike elsewhere.

Ch
Review №96

Hanging around down at cycle stop. Always a fun time everyone is always so friendly and if you hang long enough friends you ride with are more often than not bound to drop by and you get to catch up with friends till you see them on the road. Great place...so stop down and get to know them and before long it will turn into a great destination for those what should I do today situations...see you there

Do
Review №97

The staff was extremely friendly. The parts guy spent at least 45 minutes showing me how the product I was interested functioned! They had a great selection of new and used bikes on the floor!

Da
Review №98

I am from Massachusetts. I was in town for the day so I stopped in to take a look. The staff was very nice and accommodating. They allowed me to loiter and look around at the many bikes. They have a wide variety of motorcycles. I did not feel pressured to make any purchases and they answered any questions that I had. I would definitely consider stopping by again and perhaps purchasing a motorcycle in the future.

Sc
Review №99

Had a service scheduled for a Tuesday, bright the bike in the Friday before. They didnt order parts till Thursday, didnt get the bike back till 2 weeks later.

Wa
Review №100

Friendly staff.including the ownerAlways ready to serve your wants and needs !

Information
100 Photos
100 Comments
4.2 Rating
  • Address:2550-2600 W Henrietta Rd, Rochester, NY 14623, United States
  • Site:http://cyclestop.com/
  • Phone:+1 585-424-2120
Categories
  • Motorcycle dealer
  • Harley-Davidson dealer
  • Kawasaki motorcycle dealer
  • Motorcycle parts store
  • Motorcycle repair shop
  • Motorsports store
  • Triumph motorcycle dealer
  • Used motorcycle dealer
  • Yamaha motorcycle dealer
Working hours
  • Monday:9AM–3PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Credit cards:Yes
Similar organizations
  • kawasaki2600 W Henrietta Rd, Rochester, NY 14623, United States