Theres a reason for the 644 mostly positive reviews. They have a good selection and more importantly - stuff is in stock! Our experience was great and couch delivered three days later, on time. Plus, our salesperson Jesse was patient and knew his stuff. There was also an office manager / supervisor who was also helpful (cant remember her name). Highly recommended.

The purchase experience was great. God forbid you need repair service on an electric recliner 3 months after the purchase. After service is absolutely your worse nightmare. We are aware of parts shortages we were waiting patiently for 3 months. Not a single call from anyone with an update in that time.We finally got someone on the phone and he explained that they will take a part off a floor model and come to install it. Great! We scheduled time for someone to come and install the part and a week later the guy showed up. Come to find out they are taking the whole couch back to the store.?I have a home full of people and a big empty spot in my family room, no where did my family to sit.We called to reach the manager of this store just to be told “he will not call u back”.We went to the store and there is NO SERVICE MANAGER or MANAGER at this store and u have to try and fight your battles out with a customer service guy that was trying his best💯. After a long heated discussion they offered us a loaner. Great they will deliver it in 4 days and call us the day before. We received the loaner and we were told the repairs couch should be ready in a week. We will receive a call. Short story - they showed up a week later .. no call. I’m in my pajamas on a work conference call. The 2 guys that does not speak a word of English. The couch was delivered and the guy wanted to leave before plugging it in and testing it.This was the worst customer service and repair service I’ve ever experienced.You guys should be ASHAMED of yourself.

Found the perfect couch for our space. Employees were very helpful. Looking forward to getting the couch delivered!

Awesome experience. We were greeted and asked if we had questions and when we said we were just looking they werent pushy and let us shop in peace. We found a dresser we liked at a very reasonable price and also a matress which we werent even looking for but it was on super sale and insanely comfy. When we were ready to buy the rep was right there and answered all of our questions and made us feel confident we made the right choice. Delivered next day and everything was in showroom condition and was exactly what we purchased. After a disastrous experience with Ashley furniture I was so thankful that this place was so on point. We got a solid wood six drawer dresser for under $500 and a 14 memory foam mattress for under $400. All in with $129 delivery fee we were just over $1k and could not be happier.

After a lot of furniture shopping nightmares, I gave it one more try. I went to American furniture Galleries in the Rocklin location. From the first phone call, to getting my delivery, (Tammy😁) displayed the best customer service Ive seen in quite some time. That old school customer service, that you rarely see anymore. It seemed as if it was her goal in life, for me to leave extremely happy and never forget my visit. Shes very attentive! Knowledgeable, just there for you! She made it easy, never came across like sales person. She kept up with me, through phone calls, texts, pics of my things if needed, doing more than she really had to, without any hesitation. Her kindness went along way. THANK. YOU VERY MUCH. TAMMY!! for making my headache go away!

We came in looking for a recliner and were greeted by Thomas. He was friendly and pointed us in the right direction. Best of all he let us wander around and take our time without following us or giving us some pitch. Glad he was there to help

American Furniture had many choices for a Cal King bed than anyone else. Showed up at 930 when they said 9to1 and set my bed up for me. They were very clean and professional. I highly recommend!

Had a very pleasant experience at American Furniture Galleries in Rocklin! Amazing staff, process was smooth and was able to get all items purchased and scheduled for delivery together including touch up/ fixing 2 floor model pieces with the other new items. Delivery personal was quick, careful and friendly. Had a item missing from order but after a quick call to our sales rep we were able to locate it and have that piece delivered as soon as they could. Worked well to make things right even tho it was a bit disappointing but they worked together as a team to get the piece to us as soon as they could! Would use them again and even recommend them to others!

My husband and I went to several different furniture stores and found furniture we liked at each one. The reason we went with AFG is because we were told our items were in stock and could be scheduled for delivery that week. We were told on Monday they could deliver Wednesday which we initially scheduled and then we were called saying they couldn’t do Wednesday but they could do Thursday. We had taken time off work to be home when it was delivered and I had not heard from them the day of. Our delivery window was between 9-1. I called at 12 to check delivery status and was told I would be called back with status. I wasn’t called back until 12:30 and was told that somehow our order didn’t make it onto the truck. It was very inconvenient because we were leaving town the following day and were told nothing could be done that day because the trucks were gone from the warehouse and couldn’t go back to make it right that same day that we took off work for. They did credit us $200 to our account which was good, but I was very frustrated with the process to get to that point. They are supposed to be delivering today. We were told a note would be made on our file to try to be the first to get our delivery, but there was no guarantee. Guess we will see if they read the files or not.

I ordered my bedroom set and sofa table on 7/3/2021. I was told that it was in stock and would be delivered the following Saturday 7/10/21 between 9-1. I was called the Thursday prior to when the furniture was to be delivered with a change in the delivery time between 1-5. That was fine. On Saturday, they arrived at my home at 5:30 with a slip stating that the bedroom set was on back order and it could take months prior to delivery. I asked to speak with the supervisor and he told me the same thing but also offered taking someone else’s order and delivering it the following Saturday. I told him that this was unacceptable and how else could we correct this. He stated that this was all he could do. I asked for a refund and took my business elsewhere.

We bought a couch and a love seat that was supposed to be made of some sort of leather blend...I purchased the insurance just to be safe....however, when the leather started dissolving they wouldnt honor my Insurance. We are left with Couches that have to be covered less the Leather shreds go all over my Carpet and floor !!! Beware of this Furniture store !!! Terrible Customer Service!!

Financed my couches it was quick fast and easy. Coming back when I’m done with my first purchase. Thanks Agness!!

Clean and inviting showroom. Our salesman Jay was polite and incredibly helpful. Definitely would buy from them again.

We recently bought a dining room set there. Our sales rep gave us plenty of space to look around, but was close enough to answer questions. Table had a small crack in it. When I called they asked me to text a picture of the crack. They delivered a new one the next day. We will definitely shop here again. Great service all the way through even when things didnt go perfect.

Jay was super amazing and super helpful! He was so willing to work with us, even ran back and forth for us to check items and availability! He was never pushy! But did have a great eye for style and matching! Will definitely recommend him to friends and family in area and we will be using him for future purchases at American furniture stores as well!Thank you so very much for everything!

Jeff was so helpful for several reasons.first of all, great selection and super fast delivery and professional servicebut when i wanted to return an item the refund process was taken care of over the phone with courtesy and efficiency. well done guys thank you

We walked into American Furnuture store just to browse and check out the inventory! Sarah was very helpful and answered all our questions! No pressure sale at all! We walked out with an entire CAL King bedroom set!

Thomas was great and helpful on the sales floor. Unfortunately our installers tried to cover up their error in not installing the feet/levelers on the cross bars of the bed frame and put our mattress back on before we could inspect the install. We didn’t discover it until later in the day when we noticed a 30 degree dip in the mattress. Upon lifting the mattress, we discovered the missing feet and that the exposed metal edge legs were placed directly into our brand new two day old carpet, leaving six damaged areas in the new carpet.We called the sales office but the warehouse and drivers were already done for the day, leaving us without a place to sleep overnight. It was discovered the next day that the levelers/feet were still on the truck and Thomas personally delivered them to us. I am pleased with Thomas’s service and the response from management but doubt I will ever use American Furniture again given my experience with the installers. There was a 30 degree plus angle of the cross bar legs that they had to know was not right and they tried yo cover it up. It caused extra effort on everyone’s part due to their negligence and that’s not acceptable.

If you are looking for quality furniture and great customer service, don’t come here. I purchased a sectional a few years back and was pleased with it so I bought a dining set. I picked it up at their warehouse and the edges of the table top was chipped. They did replace that so I was pleased. Then there was an issue with the new table, the top started to blister after less than two weeks. I called the store and said a manager would text me. I sent pics of the damaged table and the said it’s water or heat damage. I know we had never spilled and left water standing on the table and never set any hot cookware on it. We have granite countertops for that. They said they sent the information to the manufacturer. Then that’s the last I heard from them. I texted asking for a status update after nine days and received no reply. It’s been almost a week again and still no reply. They use their text system to avoid having to speak to their customers. They have lost me as a customer and I had steered my friends away from them as well.

At first glance, its a welcoming experience with decent customer service. The nightmare really starts with the sales/products/manager Tom. I just moved from out of state and all I had was a mattress on the floor. I ended up getting a lot of furniture. Once the delivery men showed up, they communicated the best they could to show me that they didnt bring everything I had ordered (Which ended up being a blessing in disguise). They brought a wooden entertainment center, a wooden coffee table, and a couple pieces of a couch. I told them that they could leave the couch pieces here, but they refused to bring it in cause it wasnt the full set (again, this being a blessing in disguise). While they were putting the entertainment center together, I pointed out that its been damaged. Well, like batman this guy pulled out his handy dandy black sharpie and began to fill in any chipped surfaces. He was very quick, like hes done this plenty of times. The main issue is when they left and I shut my door. I went around picking up some of the mess the movers left behind and smelled this strong aroma coming from the wooden furniture. It had this strong chemical smell, like gasoline. I immediately opened my door and all my windows thinking it would air out, but the smell still lingered in my apartment, and I began to get light headed.I called the furniture store the next day cause my eyes and cheeks had swollen and out of fear for my health I told Tom that I needed to return these pieces, that it was affecting my health. Tom acted like I was lying and told me that he would set up a time to pick it up next week. This was extremely alarming. A customer tells you that their face has become swollen cause of the chemicals they soak their wood in and you dont think it a priority to send people faster than a week? Tom could not be bothered with my worries, and offered me only store credit or an exchange. Well after realizing that something was wrong with the way they treat their wood, I couldnt imagine getting anything else from their store, cause I would be getting the same sharpie/chemical experience that they pride themselves on. So I told Tom that I just wanted my money back, cause I dont know what Id spend almost $3000 on if I wasnt going to get any wood furniture from them. Tom eagerly tells me that if I want them to take it back that I would have to pay them 25% of the furniture cost that I have in my home. Great. So now not only is my health being affected, my face is visibly swollen, and now I have to pay over $700 or else I just have to let my health suffer. After trying to reason with Tom for an hour, I reluctantly agreed to his slimy offer. A week goes by and the drivers were a no show. I called Tom, feeling helpless at this point, and he tells me that their only delivery truck that they had got stuck in mud. I asked him how long does it take to get a truck out of mud? Was it stuck there for 8 hours? Tom could not be bothered with such questions. The drivers will reschedule you for next week. Are you sure you dont want the furniture? :)At this point I think they were playing games with me. How could things go this south? A week had gone by and Im legit sleeping with my front door and all windows open in the cold month of January. I would be shivering at night, just so I could avoid just a little bit of the chemical smell that somehow still lingered the entire time.Finally after two long weeks, they finally take the furniture. Tom calls me and tells me that I must return to the store, thats almost an hour away, if I want my money. I asked Tom if we could just do it over the phone, but Tom never budges an inch in any situation. Once I get there he tells me that his furniture store is not responsible if I get cancer, that it says at the front of the store that theyre not liable. Not once did I ever say anything about cancer, but good to know that Toms furniture causes cancer! Thanks for maybe giving me cancer and stealing $700 from me, Tom!Easily the worst business experience Ive ever had.Stay away from this store.

I went into the store to look for a new sectional since my wife and I where looking for a new one. I was early for a party at a restaurant in the same parking lot and did not have wife with me. I found one I really liked and the when I told the stocker sales lady I wanted to bring my wife back to look at it, she asked me who the man of the house is? Very rude

Great deals on office furniture and in stick got memorial weekend.Probably wont last long. Being in stock.

Ordered master bedroom set and some family room furniture. Was told one pc was back ordered but a month later 3 PCs were no shows and I wasn’t even informed until the delivery people arrived. Very disappointed. Great furniture and reasonable prices but Bad customer service.

A lady named Agnes helped us. What a genuine sweetheart. Very helpful, knowledgeable, kind to the kids and not pushy. Perfect furniture shopping experience. I highly recommend this place!

Helpful. Not pushy. Beautiful showroom. Agnes was always available and easy to find. Some of the men there looked like they hated their day but the women made up for it.

After 2 weeks we bought the furniture they told us its back order.

Went into this furniture store on I believe 03/14/2021 and Ray greeted me, asked me one question and when I let him know that I was just looking, he let me know to reach him when I needed help. 15 mins later, I found the sectional that I wanted and Ray helped me buy it with ease. The staff are amazing and the furniture is beautiful with affordable prices. I had to update my review not because the staff isnt great because they are, but because the sectional couch is not good quality. Ive only had the couch since March 2021(today is 05/23/2021) and the cushions are already sinking in, the seam on one of the cushions is very visible and the one arm on the sectional is squeeking. The couch is not good quality. I know that Ill have to purchase another couch within 6 months.

We thoroughly enjoyed shopping for 2 couches this week at American Furniture and have received delivery of both pieces. They were Stanton brand, made in Oregon. Great sales help from Jesse and delivery team was on time and carefully placed our couches for us. Give American Furniture Gallery a look.

Leo is AMAZING!!! He went out of his way to get us what we wanted!!!! We are repeat customers because of him.

We purchased a dresser and two side tables. We were told that only one side table was in the warehouse so we were able to also take the floor model.Our Saturday delivery day arrived and only the dresser and one side table were delivered. We called the store to ask where the other side table was.We were informed today that our side table was delivered to the wrong customer and we can either exchange our items or do backorder for the missing side table. So the wrong customer just keeps our purchased furniture? Crazy!We unfortunately have to do backorder and will be without a side table for 2-3 weeks.What a waste of time and money.We will not be purchasing from this store again!

The shopping in the store is great, but the experience after the sales is a huge problem. Since we ordered our furniture over three months ago we have not received all of it and instead had the store attempt to deliver more furniture to our house that we did not order on four different occasions, including today. I have called the store but have had little information and little responses to follow up phone calls. We are still waiting for the remainder of our furniture which is now going to be delivered sometime between now and never as the delivery date is continually pushed back with no real end in sight. The showroom is nice but my wife and I will never buy furniture here again after the random deliveries of furniture we did not order and the simple fact that proper communication is horrible and non existent.

I felt very comfortable shopping here for my furnishings Jesse was very helpful and knowledgeable about their inventory all and all it was a great experience!!! I’ll definitely will come back again

The purchasing experience was great. The sales person was polite and friendly, but not overly attentive. We had plenty of time to shop and compare different merchandise. Our purchases will be delivered tomorrow.

Around 2013 we bought a living room set including a couch and loveseat from American Furniture Galleries because the price was right and we liked the style. For awhile they were great, but then recently the couch broke. When I took it apart to see if I could fix it, I was appalled to see the main support beams were made from garbage wood that had huge knots in the center, which is exactly where they broke. Its like they intended for this couch to fail. Unless you want throw-away furniture, I wouldnt recommend buying from American Furniture Galleries.

Found the sectional that we want and got a good deal. The staff is so kind enough to even consider and adjust the delivery date that’s more convenient for us. Can’t complain!

We were given a window of 10 am to 2 PM, they did not arrive until 3:30, fortunately we didnt have any plans, but it would have been helpful if they would have notified us that they were running late. Also, they took several screws out that were attached to the furniture for shipping purposes, I think they were in a hurry because they left them in the driveway, could have damaged our tires if we hadnt seen them after they left. We are happy with the furniture though.

My shopping experience at American Furniture was very pleasant, No pressure, great prices, and helpful service.

Hard skip. Met Thomas who gave us a good amount of room to roam. Drove from an hour away as their ad is for 45% off + sales tax paid for. I took the (+) as meaning and. Apparently, this means or to them. Highly disappointed and waste of half my Sunday.

Very easy to work with and did exactly what they said TY hey could do.

The store was well stocked and the furniture was beautiful. I found just what I wanted and my salesman, Leo, was very helpfull and efficient. I will gladly shop there again as well as recommend the store to friends.

Rosie was our salesperson and she was awesome very attentive but yet left us alone.We will definitely be returning for more purchases

We walked in and were immediately greeted. The sales associate seemed to know exactly what I was looking for. Was even so helpful as to get a measuring tape so we knew which couch was smaller (what we were looking for). He was awesome. Let us put a deposit down and pay it off in several days. Shop American Furniture Galleries!!

We had a great experience here. We were greeted as soon as we walked in. Nice very big store with a great selection of furniture. We bought exactly what we were looking for and a great price. Delivery was fast and they set up so quickly. Definitely would recommend American Furiture in Roseville to all my friends.

Delivery is the problem, we have been waiting a month now for our table. First we get a call saying they cant find all the chairs. So thay move the Delivery back. Then the day of the delivery we get a call saying the 1 and only delivery truck they have is broke down and now are delivery is moved back again. Now we just get a call saying they need to move it back again due to covid. They need to work on their logistics .

I wish i could rate in different areas than overall because in terms of the store itself it was 5/5 - most pleasant experience Ive had furniture shopping.Overall its a great store, friendly people who dont crowd you or force you to buy anything. Theyre very helpful in terms of helping you pair different pieces and willing to work with you in terms of price. Delivery men were very nice and the delivery came quick. Unfortunately in terms of attention to detail I had to rate 3 stars. Im now currently waiting on the 3rd delivery. The first time they forgot a bench that goes along with the dining room table, and there was a chip on the table, Neither of the were really that big of a deal - I wasnt upset and understood they would need to make another delivery. Unfortunately on the second delivery they remembered the bench but forgot the table, and then proceeded to tell me I never annotated or asked for a replacement, when I sent pictures to the help desk showing the chip. It took a few days but they finally sorted it out. I think overall it was a very enjoyable experience, however having to miss work for two days (their delivery windows are either 10-2 or 1-5 on weekdays), and then now again is a little annoying however theyre very understanding and accommodating. Customer Service 4.5/5 with quality of delivery 3/5 stars. Will buy from here again most likely just will make sure I express how important it is to pay attention to detail on their delivery for the next one.

Great selection of furniture, friendly staff. Delivery was on time & the guys were very helpful. I love my sectional!

Great service and fantastic sale

Service was excellent and the product selection was awesome. The management team went above and beyond to ensure we got our product delivered fast, as we were on a time crunch.

Joseph with American Furniture is the consummate professional. He is patient and not a pushy salesman. He strives to ensure that we left the store completely satisfied. We’ve purchased all our furniture from them. Great quality at a very reasonable price. I highly recommend this place of business for all your furniture, beds & mattress needs!

We bought our couch in the middle of July with a delivery date a week later. The day before it was delivered they called and pushed it back a MONTH!Once they showed up to deliver the couch they told us the ottoman was back ordered. The delivery guy couldn’t give us a date. So when we called they said it would be until the END of September.We are certain that they knew it wasn’t going to be in. But the lady selling us worked on commission and didn’t want to loose the sale.

Thomas was great! We purchased our bed set with a delivery in 2 days. They were very easy to work with. Today we are receiving our bedroom furniture and I hope for the same experience with their delivery personnel. Also received a slamming deal!

Great service and selection. Two day deliver!

The staff (jasmine) was professional, friendly, helpful, and not pushy or “sales-y”. The prices and selection were awesome. The delivery turn around time was the only thing that could have been slightly quicker, but even then it only took 2-3 weeks which I didn’t mind. Overall very happy. I bought a love seat and will be going back soon to buy another piece.

This is the place to go to do your shopping for any inside or outside home furnishing decor.Great people to work with. Very helpful, professional and no pressure sales. If you need it, they do everything they can to accommodate your needs. Delivery has always been on time as promised and items are always handled carefully. If for any reason a problem occurs, their customer service is great. I recommend them to everyone looking for Home decor.

All kinds of things in stock to look at and see if you like what you are buying. Definitely going back for another purchase in the future.

They delivered my dinning table set and were very careful in setting it up for me due to my wood floors. They also have a large selection of furniture to choose from. Great prices along with good customer service!

We are very happy with this furniture store and highly recommend it. We purchased a love seat, sofa, and recliner. Its beautiful, comfy, and very well made. We also purchased a gorgeous and exquisite dining room set. Also, very well made. It was a special order so took a little longer to receive, but definitely well worth the wait. I especially like their sales person Nancy. She was very helpful and patient with me and not pushy at all. Shes the best.. I will end by saying this store has quality furniture at affordable prices and their sale prices are great. Again, I definitely recommend this store. Thank you Nancy for all your help.

Yazmine was fabulous during and after our visit. She made the entire experience painless. She is a valuable asset to the store. We will continue to frequent this store for all of our furnishing needs.

I had a great experience. No pressure to buy, found the perfect sofa for a great price! There was a little snag with the first delivery date but Tammy stepped in and took care of everything. She provided great customer service!!

Labor day sales weekend & we shopped around before visiting this store. Every store we went into it felt like the sales people were gathered like hungry sharks waiting for a meal. Right of the bat this place felt different. Sales person (Jesse) greeted us, pointed us in the right direction and left us alone to browse comfortably. He was readily available for any questions but there was 0 pressure or sales tactics. By far the least stressful buying experience Ive had, we were in and out in no time. Love the option to pickup ourselves from the warehouse (saved us $99) and we had our sofas on the same day we purchased. Best part of the story: one of the recliners was defective. I made 1 phone call and the store arranged for a replacement to be delivered the very next day. Excellent customer service. Buy with confidence because if there is any issue the store is eager to remedy it and makes the process a breeze!

I had to purchase two entire twin bedroom sets including dressers, lamps, mattresses and box springsfor my mom and my auntie who now reside with me. My sales representative was Yasmin, who was very knowledgeable, helpful, and made this experience of buying new furniture from American Furniture Gallery the most pleasurable and easiest as this was my first time to even walk into this store. Our delivery is scheduled tomorrow and I expect for continued excellence in customer service from their delivery folks! Thank you Yasmin! We will be seeing you again real soon, we are going to need a couple more lamps!

American Furniture store is an awesome place! Great furniture, great prices, many furniture choices and styles! Best of all our salesperson listened to our needs and guided us to OUR perfect furniture! Thanks Jesse for making sure I had the right mattress to sleep on!

Excellent price and Terry that helped us was very helpful and professional will definitely shop here again.

Great furniture at a reasonable price..sales people do not push you at the Roseville store..Helpful without pressure!

I really enjoyed shopping at American Furniture Galleries. Johnny K was very nice and very informative. The store is very nice and clean.I do recommend that any buyers thoroughly go over the workings of any buys that are going to be made. I was misled on where the battery pack is supposed to go, where it hooks into the chair, and I did not receive the transformer which is supposed to come with the furniture. The cords and the battery pack are a problem unless you use the chair next to a wall, which I dont want to do. Also, the chair is really to big for my living room. Buyers need to know how big they want to go.The store and the salesman were excellent and I will shop there again in the future.

Amazing furniture & great staff. Leo was a big help in helping us find something that fit our needs & he made the process easy.The movers were nice & worked diligently. Itwould have been nice if they used new shoe covers however, the ones they had looked worn out already. Other than that there are no complaints.

Love the Rocklin store! Jesse was a huge help. He knew exactly what I was talking about when I explain what I came in to look at. Hes very knowledgeable and has a great personality. As for the furniture ... I purchased a bedroom set, kitchen table, and a couch. Im in love with everything! I will definitely be going back in the future.

Great service and it’s great that you get to choose the day you want everything delivered.

Right when we walked into the store, we were helped right away by a very nice lady named Agnes. Agnes took care of us from start to finish, and we were there for less than an hour! We gave her our budget, and she was able to find us deals, and we can tell that she was not just after our money but what we liked and were comfortable with. We will definitely be coming back in the future to see Agnes!

We recently saw a dining set in your ad that we liked so we went to the store to check it out. It was even nicer in person! The set is beautiful and very heavy duty. We couldnt believe how heavy all the pieces were. It was delivered today & looks wonderful.

Super happy with my purchase. Loved the store set up and got a great deal for the price. The movers were awesome. Were on time and courteous. Placed everything where I wanted and even unwrapped and took the garbage, which I didnt expect. Love, love, love my new Furniture! Highly recommend shopping here and would do so again in the future.

Agnes and Tom were excellent in helping us at the Roseville store. However, it was a horrible experience picking up our furniture at the warehouse in Sacramento. We were told they are closed for lunch between 1 PM and 2 PM, and I arrived at exactly 12:35 PM. I wasn’t contacted immediately but shortly a lady named Li obtained my information and helped me. For the next 15 minutes she tried to track down our item. When she finally did, she couldn’t find any one of the half dozen or more employees to go get the item. It was about 12:50 and everyone was getting ready for lunch. She asked several employees to go get it but they were too involved in getting ready for lunch. A Man named Jose came in the office area and sat down. She asked him to go get the item but he said he was on lunch. I asked him if he could go get the item for me and he said, “it’s 1 o’clock and I’m on lunch“. I said, “really? You won’t help me out?“ After that, he just ignored me. He absolutely just ignored me! Li again asked him but he ignored her! She told Jose that I had been waiting for my item at least 20 to 25 minutes, to no avail. She finally went outside of the office area and asked a group of guys sitting at the table eating lunch for someone to help me. Finally, one man name Thomas, reluctantly helped me and got my item. Li even explained to the group of men that I had been waiting at least 25 minutes before their lunch hour for the item. What a crazy, horrible experience with a bunch of inept, incompetent employees, except for Li. Thank goodness she was there and took care of me.So, If you buy from American furniture, try not to go there after noon or before 3 PM. Or just have them deliver the furniture to you. Jose was absolutely rude and just ignored me when I asked for his help. I even told him that he is horrible with customer relations. He didn’t seem to mind that at all.I just I am encouraged that Tom may straighten that place out down there and give Li a promotion!Anyone in management can contact me anytime about this.

Mark greeted me as I walked in the door and asked if he could help me. He showed me several pieces of furniture that were in the realm of what I was looking for, and then he left me to browse further on my own. I appreciated that he was helpful, but did not hover. When I had a question and then wanted to buy, he was immediately available.I like the range of choices available in the store and the prices (I was there on 40% off day) were great.

Best customer service I’ve ever experienced. Lee was super helpful and we are very happy with our purchase. Our to go place now for any furniture we will be buying in the future.

Beautiful furniture and easy to purchase and delivery!

Very professional and great customer service from leo .We have always bought our furniture at American furniture for over 30 years .

I am still waiting for my dining table be delivered after 3 weeks, when called got 2 more weeks notice. Well done!. I would never trust you with my paid money in advance.

The experience at American Furniture has been excellent so far. They were selling a dining set for a killer deal for which only the same table was available at Scandinavian Furniture right opposite to them.On top of that Leonid was super nice and accommodating. Amazing service and delivery people were very professional also.Would highly recommend them based on the experience so far!!

Great Service! Thank you!

American Furniture Galleries exceeded our expectations on multiple visits! The excellent service and good prices have us going back each time we need something else! We shopped around of course like you do, but really found the best selection and prices, and unbeatable service at AFG. Oh, and Roger is AWESOME! Seriously. :)

The in-store experience was fabulous. I found what I wanted quickly and the price was comparable to the competition. Leo was available to help me promptly and he was efficient in completing the transaction. I was delighted when I left the store, but not as happy with the product delivery and exchange process. 3 of the 5 pieces I ordered were not in pristine condition (nicked/scratched), but Tom worked with me to quickly order replacement pieces. 1 of the pieces is still pending another replacement; the 2nd one they brought was also damaged, but Tom assured me, We want to make it right, so I think they are concerned about maintaining a positive image.

This is our second purchase from American Furniture Galleries. Always such a helpful and friendly staff. Im so happy with the prices too! I went in to get a home office desk and since the prices were so good, we decided to buy a set of love seat sofas to go with the new desk in my office! Yay!

We were very pleased with our experience at American furniture. The sales people were there but not on top of us like has happened at other chains. We got an amazing deal on a living room set. Delivery was quick too in less than 2 days. We will definitely be back when we need to purchase anything for our home.

Wonderful service in the showroom and during delivery! Very friendly and professional service all around. Our salesman helped us through choosing the best couch for us during their mega sale and helped us get set up for a proper delivery. Our couch was set up in minutes and their delivery service comes with a 1 year warranty!! Win win

I had an overall good experience at American furniture gallery while shopping for a dining table. We were helped by Lee and he was great. Very courteous and helpful. I was able to find a great dining room table at a decent price. Would shop there again.

This store and its employees are exceptional. We had a wonderful experience purchasing Furniture there recently. Agness was attentive but not pushy, she gave us our space and didnt make us feel pressured. We got a great deal and delivered a week before original delivery date! We will definitely be back soon!!

Incredibly rude service, my wife and I were turned away today after being told w had to wear a mask to come in. My wife has a medical condition and cant wear a mask, even has a written note form her doctor and the lady said you need to go home. I was going to spend thousands of dollads there today and the place was empty and I could see why. Placer County lifted restrictions a month ago and none of their competitors including RC Willey are requiring masks, I was just there twice last week. Very disappointed as my family has went here for years, she said it was the owners rules but its just discrimination. They have lost our business permanently!

This place was pretty sweet! My roommates and I needed a couch. One of my buddies got his bed here. Said it was cheap even with delivery. We got this big brown couch for like $100 under our budget. The manager said he would get it delivered that weekend. We saved money and got a great couch. They have low prices and chill staff. 10/10 would recommend

Purchase process was easy. Jessy was great and answered all our questions. Furniture is being delivered today. I will update review once we receive furniture. So far so good.

Yasmine is such an attentive sales rep as well as just a very nice person. I absolutely love our bedroom set and everything else we’ve ever bought at American Furniture. Very good value for a reasonable price.

Great selection of furniture with reasonable prices. Leo the salesman who helped us was attentive without hovering over us gave us space to look and browse. Helpful with questions and we were happy with our selections. Will definitely go back and refer friends & family...

The sales person was helpful, personable, and knowledgeable. I would shop there again.

Lee was very helpful in finding the love seat I was looking for. He answered all of my questions 100%. Overall experience was great. Bought Love seat on 2/2 and lee said would be delivered 1-5pm the next day. Great service.

Great place to shop. No pressure and great prices. The delivery crew were great too

I was shopping for a living room set consisting of sofa and a love seat with the console in the center, the sales person named Terry approached me as I entered the store. He took me around and helped me find what was suitable for me, I actually did not purchase on my first visit but I did have an invoice with the details of what I had chosen. My second visit was just in the same week, luckily Terry was there that day and helped me again There was another set that I really like, my husband and I tried it, and that was it, delivery was done the next day very punctual the delivery guys set the furniture up, it is now in my living room, nice and comfortable. I am very happy with it. Terry was sure a tremendous help, Maria D. Sampayo

Great items, super friendly sales associates, great prices and fast delivery

These guys are great! Ive furnish both of my home with them. The staff go above and beyond to help meet your needs. Everything I bought arrive on time and it look beautiful, I couldnt be happier. In fact Ill be going there again to shop for Memorial Day to get living room set. Go there theyll take good care of you

We got a great deal in a well made 4 piece living room set. Delivery was fast and white globe service! Happy wife!!

Sales person Lee was very helpful. Delivery was on time.

I always purchase my furniture from American Furniture Galleries, Agness is the best and everyone that works at the store is very polite and professional aswell will always go back to them !