Marty is great to work with and wouldn’t go anywhere else. Knowledgeable and filled with integrity absolute jewel to work with.
Marty is the best. He helped me so much picking out the perfect wedding band for my now husband. He took his time, and listened. The best service I have had. Thank you, Marty!!
Santillan is a great find... Marty (the owner) listened to the description of what I was looking for in an engagement ring, he must have really heard what I was saying because, in a short amount of time, he showed us one that was perfect! He also located a stunning Montana sapphire, in exactly the color and size I wanted!. I had my beautiful ring within 2 weeks :)We highly recommend Santillan... high quality, great selection, and excellent service!!
This is the best jewelry store Ive ever been to. My now husband and I started our engagement ring journey at Santillan, where we met Marty. He was informational but never came off as a know-it-all, helped me narrow down what I wanted in a ring, and encouraged us to look at other shops because he genuinely wanted me to have an engagement ring that I loved, even if it meant it wasnt from him.We went to at least five other Sacramento-area stores in the next month, mostly other small businesses, and nothing compared to the rings that I found at Santillan. We went back and had a custom ring designed based off of the ring I loved most, as that thin ring was more decorative and didnt look like it would hold up to 50+ years of daily wear. Marty was helpful with all his suggestions and made sure the ring was thick enough to withstand daily wear while making it even more beautiful than the original.The ring was inexpensive compared to other stores, but it was higher quality and far more unique than any other we had seen. We had numerous consultations to make sure the ring was exactly right before getting a wax mold (see photo) I could try on to make sure it looked good. It did. :)My husband then got his wedding band custom designed at Santillan after finding a ring he liked online, and Marty ordered the gems in advance and had us pick out the ones we liked best to go into the ring. He offered helpful advice in creating the ring to make sure that it would last a lifetime and could be resized easily (if needed in the future) due to the design.You simply cannot get this level of service anywhere else. Ive sent all my soon-to-be-engaged friends to Santillan. We plan on coming back for more custom pieces if/when the occasion rises. Santillan Jewelers is truly a gem.
First of all the quality of work is amazing. I have brought several of my rings for repair. Recently, I needed an antique diamond ring sized up. It had been sized a few times in its existence, which I didnt know mattered. When I came to pick up the ring he said he had to replace the entire shank, which is considerably more money then just sizing up. He wouldnt hear of me trying to pay for the extra labor and material. He stayed with the original quote and just said he wanted to keep my business. I will be referring all my friends. That kind of service is hard to find.
They did work on a ring that was very old. Very good job and friendly service. I recommend them if you need to buy jewelry or need work on your jewlery. No better place in the region.
Great store with fantastic service with quick repair/ custom fabrication services with their experienced inhouse jeweler with 30 years of experience.
I have to say Marty is nothing more than an absolute professional. He is the only jeweler Ive ever had an AMAZING experience with, and more than that, he cares about his clients and customers. I will be a customer here forever!!!
Marty was incredibly helpful, knowledgeable and kind. I was nervous to take my wedding ring anywhere to get it resized, but they did an excellent job. I dropped it off on a Friday and was really surprised and ecstatic that it was ready the next day! It looks great and I’m very happy with the service.
They resized my father’s original wedding ring from 1966. It came out perfect. They do a fantastic job. I recommend them.
I could not be more happy with the service I received. I had my wedding set resized and the the quality of work done is outstanding. Not all jewelers will work with platinum or infinity rings and Santillan did both! I highly recommend and they will continue to my jeweler going forward!
With being somewhat new to the area, I didnt know where to go to have a set of diamond earrings made from my mothers wedding rings. I went online to search for a jeweler and found Santillan Jewelers with great reviews and liked the fact it was a family owned business. On our first visit, my husband and I immediately liked Marty who was very helpful and comfortable to talk with and we knew we found the right jeweler. The earrings turned out beautiful and I was very pleased.I then worked with him to design a grandmother pendant with my grandchildrens birthstones and together, with his expert advice, created the ideal setting that I love and will treasure forever. He was very understanding when I returned a couple of days later after picking up the pendant to say that I had made a mistake on the order I wanted the stones to be placed in the setting and very graciously told me not to worry and had a couple of the stones reset at no cost to me...now that is what a call good customer service!In the near future, we will be working again to design a ring with the remaining diamonds from my mothers wedding rings and I am confidant that whatever setting I choose will be awesome. I feel that I have made a new friend that I can trust and provide great workmanship. Visit Marty for your jewelry needs, I guarantee you wont be disappointed!
After years of being less than enchanted with my experiences with big name or online jewelers, I knew I wanted to see a local jeweler for our wedding bands. I wanted a specific look, and my engagement ring design required the band be custom made. Marty was a joy to work with. With 35+ years in the business, his care and expertise was incredibly appreciated throughout the process, and I am IN LOVE with the final product. I’ll be a lifetime customer; my only regret being that I wish I found them sooner. I’m happy to support a local, family-owned business.
Fantastic job on my ring repair. I lost the center stone from my ring because the prongs were worn. Santillan Jewelers was able to not only replace my stone, but replaced the center setting with a new one. It was beautifully cleaned when I returned to pick it up. Thank you so much!
Martin is amazing! I had been looking to have a family piece updated and Martin spent the time to talking to me to understand my style and what my over all goal for this piece. At no time did I ever feel pressure to make a decision just wonderful customer service, and the end results were beyond my expectations.
Great place, perfect for holidays :) good prices and legit owner.
I was looking for a diamond for my wife to give her for our 35th wedding anniversary. We found Santillan Jewelers in Rocklin. Marty was extremely helpful in finding the perfect diamond and design for the ring. Sean G
I recently purchased an engagement ring, just prior to Christmas and cant begin to say how thoroughly impressed I am with the help and service I received in getting the right ring.Marty, the owner, is knowledgeable and listens to what your need and want is. I will be visiting him and his store again in the future, for any of my jewelry needs. You cant go wrong and I highly encourage checking him out.
I absolutely love my wedding set. I have been to a few jewelry stores and now I have found the best. The customer service is second to none! I would love for you to see the rings on my finger. Our son’s turn next to get one for the love of his life!
Marty helped me to exceed my expectations, but my wife is in love.The diamond earrings I ended up purchasing were larger and of a more beautiful cut and quality than what I thought I could afford. Santillan Jewelers was about the 5th place I visited, since I was spending a lot of my hard earned money I was looking long and hard for value. Santillan was also the last place I visited, because it was clear I was receiving world class service and good value.To Marty I say, thank you very much for being a friend interested in helping me deliver exactly what I was after. I’m grateful for your efforts.
We brought a marquise diamond to Marty that we wanted set in an engagement ring. He knew the exact setting that would enhance the stone and after looking at several other settings I eventually decided on the original setting he picked out. He has impeccable taste and we were impressed by his professionalism and knowledge, as well as his kindness. He also listened to what we wanted and did not try to sell us on anything that we were not interested in. The engagement ring turned out beautifully. I will be going back to him in the future and would highly recommend him to all of my friends.
My fiance and I went to multiple jewelers before deciding where to get our wedding bands from. We chose Santillan because of how incredibly friendly and honest he was! The shop is so beautiful too, and theres always snacks and drinks available. I did not really know what I wanted, but he helped me figure out what to do with a custom band and it turned out absolutely perfect.
My fiancee and I had been ring shopping and thought we found the perfect rings at a box store. When I shared our shopping experience, a friend referred me to Marty and team for another professional opinion. Given the fact that my fiancee had seen the rings, I challenged Marty to see if he could make the same exact engagement ring. To make matters more difficult, I only gave him 3 weeks before I was planning to propose. Marty and his team stepped up BIG TIME! Not only did he make the exact ring, he made it with higher quality, a more secure setting and a nicer diamond. Im not a guy that cries but when I went to pick up the ring, it was an amazing, emotional moment. IT IS INCREDIBLE! The comments and compliments my Fiancee gets on her ring overwhelm her with pride and happiness. Now they are making the wedding ring. I cant thank Marty and his team enough for their over the top service. Their knowledge, sincerity and commitment to the customer is rare and GREATLY APPRECIATED! we take all our jewelry repairs and questions to Marty Santillan. If you want to feel special and know your jewelry is in good hands or if you want to be guaranteed youre getting the best quality for your money, YOU HAVE TO MEET Marty Santillan and team. THANK YOU MARTY!
Awesome customer service!!! Marty is amazing! The amount of time he took to make sure we had the ring we wanted without pressuring us to buy anything is incredible. He was so accommodating. My husband ended up ordering a customized wedding ring from him. Then a couple years later when we moved to Indiana, he lost his wedding band that he absolutely loved. But Marty had the original ring order on record and made it a cinch to order a replacement by phone. We always have such a good experience with Santillan Jewelers...even when were not local!
By far the best jewelry store in town. Their customer service is top notch. They take the time to listen to what a customer wants. If they do not have what you want they will find it or design it for you. They encourage you to shop around. They are very transparent. I will continue to purchase all my jewelry from Santillan Jewelers. I will recommend this store to my friends and family
I don’t normally write reviews but I have to for this jewelry store. Outstanding customer service from the time you walk in. I had my ring resized and appraised too and the turn around time is great. Marty is very pleasant to converse with and very knowledgeable about jewelries and stones. He is my go to local jeweler. Thanks Marty!! 👍👍👍
Ive shopped at several jewelry stores over the years and Santillan Jewelers get my vote as the best in the Roseville/Sacramento area. No pressure to buy...just impeccable Customer Service and excellent knowledge of what is a good fit for what your interested in. Marty is a pleasure to work with, has a great selection to meet all budgets and will even go out and find an item to meet your needs. Finally, no need to look elsewhere for my jewelry needs!
Thank You! I lost one of my diamonds we took my ring to Marty and he helped us determine that after 25 years it was time for a new setting he helped us choose and design a new ring. He never pressured us or try to update he listened to what we were saying and guided us to the right setting. We were hoping to have it before Christmas but it wasn’t guaranteed. We were a little bummed but Marty went above and beyond by coming into the store as soon as he received. (When he was supposed to be closed) Thank You and we can’t wait to continue to use you for all our jeweler needs. See you soon for a check and cleaning.
I recently got a ring sized at Santillan Jewelers. Other jewelers had told me they didnt want to take on the job or that I shouldnt really resize it. I went to Santillan because of the great reviews they had received and felt at ease right away. They were very professional and came across as trustworthy and knowledgeable. I am very happy with their work. They even resized two watches for my husband free of charge. I highly recommend them.
Very helpful!
I truly appreciated the friendly and informative service we received when shopping for a custom ring. We had visited several other jewelers previously and Santillan was the only store where we didnt feel rushed or pressured. They also did a beautiful job repairing my wedding ring. I would definitely recommend Santillan to anyone looking for fine jewelry.
Hands down the best jewelry store around. Aside from their great products, their customer service and overall kindness is amazing. Very fair and will not swindle you at all. Highly recommend for your present and future jewelry purchases.
I was looking for fresh water pearl earrings to match a necklace I have had for many years. My Boyfriend and I had gone to all the jewelry stores on the mall without any luck. We had stopped earlier at Santillans and they did not have any that matched my necklace but offered to go through his catalogs and order some for me. We went back to Santillan Jewelers and we went through all his catalogs with pearls and found a close match and ordered them. I will definitely be going back for any future needs. Such service is hard to find these days...
This is the place to go if you are looking for honesty, and not salesmen!
I had an emergency where I had to have my ring cut off and they were so kind and did an awesome job of preserving my ring as much as possible. I cant wait for the swelling to go down so that I can have them repair it. Awesome customer service!!!
Marty was as personable as he was experienced, offered many helpful design suggestions and exceeded our expectations! Would definately recommend.
Martin is a kind gentleman and an excellent businessman! If you are looking for great work and fantastic service, this is the shop for you!
Friendly, low-pressure, and timely service. Most importantly, the engagement ring looks outstanding on her. Kirby was a great help.
I went to Santillan Jewelers to have an item repaired. The estimated time needed for the repair was 2 weeks, but it was finished in just under a week. The price was also very reasonable.
I love watches and had a hard time narrowing it down to just one. The sales rep was also a watch freak, was very knowledgable, helpful and in no way pressured my purchase. If you are looking for a nice watch check out the Mulco selection. Great customer service!
Marty! One of the greatest gentleman youll meet. Professional, On time, caring, loyal, honest, wise man he is. Please visit, 100%!
Great staff, very knowledgeable and helpful. I love my ring!
Simply the best