Very good personalized service. Apt on time. Went in for my routine cleaning and update, they spent plenty of time talking with me about any and all issues I had from mask removal to feedback prevention. Very happy with their service.
I just got my hearing aids from them. Still in the trial phase. The office I went to is clean and neat. Staff is friendly and willing to help. Wait time is minimal.Hard to get appointment quick and at a time convenient to you. I havent been there that much and So thats all for now. Once I visit them a few more time, I will be able to talk about other things with confidence.I didnt notice that I have given it only one star. I think three us Best for now.
Our 100+ year old father finally conceded that he needed a hearing assist! He is mentally acute, totally aware and very funny.He kept the docs and office staff in laughter as they conducted his test and reviewed options. Both Dr Anzola and Dr Martinez were terrific, as were all the staff, very patient and highly professional. Their practice is overflowing as a result...they need more space!I have worn hearing aides for years and this practice rates among the best I have been to. Although they sell a variety of well regarded hearing aides, their recommendation of the only US manufactured brand reflected my own experiences and should serve Dad well.Highly recommend this practice and look forward to working with them for many years!
The audiologist was friendly, explained in advance how the testing would work, answered my questions and made me feel comfortable. Thank you!
Amazing service by Live Better Hearing 11119 Rockville Pike. Since I am from India coming to this center from 2019, really enjoyed my treatment by the best audiologists from the beginning. They are very friendly and accommodate me many time with my problem and clearly explained everything understandable. They helped and taught me many things about how to handle my hearing problems with their best treatment.i am one the happiest patient and proud to be the best with Live Better Hearing + Balance from 2019
I have been very impressed with the level of service offered by the Rockville office of Live Better Hearing + Balance. A special callout to Dr. Breanna Collins who is an excellent listener and is very creative in coming up with solutions to meet my personal needs.
Live Better Hearing is absolutely the best!!! Dr. Breanna Collins in the Rockville, MD office is an expert Audiologist who always takes the time to understand my needs. She has unending patience, regardless of how many questions I ask. I feel that she is a trusted medical professional and I couldnt imagine having anyone else handle my hearing/hearing aid needs. She is simply the best and I would highly recommend her to anyone beginning or continuing their journey with hearing aids.
Dr. Schloss had a great bed side manner and was extremely thorough. I highly recommend having a hearing evaluation at this location.
I had to have the wire of one of my hearing aids replaced, and Dr. Collins of the Rockville branch fixed it quickly and efficiently at very short notice. Superb service.
Dr. Collins has consistently provided the best and most professional audiology treatment I’ve had to date. For the past several years, she’s made sure my hearing loss has remained stable, recalibrated my hearing aids anytime it was necessary, and fixed every issue I’ve had with them, from the fit to feedback issues and audio dropouts, all in a snap. She’s also kept me apprised of the latest technologies by which I might benefit, seen to it that I got the most out of my manufacturer’s warranties, and scheduled me for convenient appointments — sometimes on short notice — all with unfailing courtesy and good cheer.
I had recently found out about my hearing loss. I was then recommended to Live Better Hearing + Balance. From Day 1 they treated me with the upmost respect. They guided me through the process, and really made me understand and be comfortable with my hearing loss. They created a new confidence in me that I now carry around with me and my new hearing aids! I worked mostly with Alanna Schloss, and she was so helpful and down to earth. They even made sure I had my new hearing aids right in time for my wedding day! Just all in all a wonderful experience.
Front desk service was excellent, thoughtful, thorough. Our audiologist was very professional, patient and very thorough, allowing for all questions and giving detailed explanations as needed. I highly recommend the Live Better Hearing office.
Dr. Breanna and Assistant Alanna attention was excellent!My daughter and I are very satisfied with the experience.
Excellent customer service by staff and doctor
Excellent service. Knowable and helpful.
Extremely competent.
Caring, capable doctor and wonderful office staff. Wonderful place.
My husband and I both starting working with Dr. Cindy Leeb recently and we are so impressed with her and the office staff. We received very personalized attention in terms of assessing our hearing and fitting us with hearing aids. She is available to answer questions and schedules us quite regularly as we learn to use them and to make adjustments that really improve the quality of our hearing. She is so supportive. I highly recommend her.
Dr. Bria Collins is a lifesaver, she has gone above and beyond for my Mother. We will be forever grateful and forever her patients. We have already recommended her yo someone else and will continue to do so. Chrissy is Great, always has a smile on her face and is always so helpful.
I have been going here to see audiologist Bria Collins for several years. She is smart, kind and thinks outside the box. I wish all health care professionals were like her. Picking out the right hearing aids has always been a difficult process for me. It still is, but Ms. Collins makes it much better.
I want to thank Dr. Leeb for her remarkable combination of professional advice and personal caring. I recommend this office to all and thank Dr. Cushing for establishing this practice. And hiring Dr. Leeb!
I give high marks to the Rockville/Bethesda office, which I found online while looking for hearing aid repair. Dr. Leeb was charming, skilled and quick to repair my aid and clean my ear, all for a reasonable charge. I plan to use her as my audiologist in the future. The receptionist was very pleasant and had a supply of chocolate.
Incredible customer service.Im a corporate audio engineer. Went to get a set of custom earplugs made in the spring. Due to a crazy work schedule, I had difficulty making it in to Live Better Hearings office to pick up the in-ear molds/plugs they had made for me.Dr Bria Collins, my audiologist, went above & beyond to the point of hand-delivering them to my home! Not normal standard operating procedure Im sure, but Im blown away by the commitment to excellence and customer service that Dr. Collins and her front office manger Christine exhibit in their work.I highly recommend working with Live Better Hearing!
I can not say enough how wonderful Dr. Collins and Dr. Leeb are and have been through the process of getting my Mother her new hearing aids. They made it easy and were wonderful with my Mother. Chrissy at the front desk was so helpful and sweet. This office is hands down the best.
My child had her hearing examination done and the care from the specialist was professional and friendly. My child felt relaxed and happy the whole time. It was a great experience. Thank you
Very efficient, professional, and friendly.
I take my mother to the Rockville office. My mom raves about the audiologist and we love Chrissy at the front desk. She’s very welcoming and extremely efficient. Cannot say enough about the staff! They are excellent!
This office is incredible. Everyone is so sweet and explains everything as many times as needed. They were very patient and treated us with such kindness. Both Audiologist at this location are wonderful and the staff is great as well.
Great, friendly service, knowledgeable experts who take the time to fit you with the right hearing aid. They took the time over multiple follow on visits to tweak the settings of my hearing aids to make sure they met my needs. I had an excellent experience and give them my highest recommendation.
I was able to see the doctor in less than 5 minutes. Everyone was polite, friendly and made me feel at ease. The visit was thorough. Dr. Collins explained every step in the process. After the diagnostic part of the exam was over, she went over all the details and gave me several options to work with. I highly recommend her (Dr. Bria Collins).
The appointment started right on time (thats a good thing) and was very competent and friendly from there on. I had plenty of questions and they were all answered completely. The emphasis was on conducting a very complete and competent exam and not on selling product, which was very much appreciated. I have no hesitation in recommending this practice to others. Very good.
I just had another follow-up visit to have my hearing aids reprogrammed, cleaned, etc. Id purchased a life time service agreement so these visits are free. The staff are great, both the receptionist and Cindy Leeb, the doctor of audiology with whom I work. The experiences with them have been always pleasant and useful; I get something out of spending my time working with them.
Cindy Lieb in the Rockville/Bethesda office is a great audiologist. She explained everything clearly and honestly. She worked with me more times than the contract calls for to try to make the hearing aids work for me. She contacted the technicians in the factory on multiple occasions to fine tune the hearing aids. In the end they didnt work for me but it definitely wasnt due to lack of effort on her part
The Audiologist and office staff were very knowledgeable, courteous and professional and got my needs handled quickly! Extremely grateful to be able to hear again!Thank you
Their level of service was phenomenal. Great staff and great service!
Great and efficient service reasonably priced. My issue was quickly resolved with a comprehensive explanation.Highly recommend and will surely return if I experience any further/different issue.Thanks
It was a great experience. Every test they performed was explained beforeI was given the test. After the result I was told exactly what each test results was and what measures to take to improve my hearing loss.
This is to express my complete and total appreciation for the superior professionalism and customer-centered services provided by Bria Collins. She is never too busy to provide assistance and answer questions. I would give her more than five stars but your rating system only allows for 5! By having Bria Collins on your staff, reflects the excellence in which Live Better Hearing is founded. Keep up the great work!
I received great service from this office and Dr. Cindy Leeb. My hearing exam was conducted in a thorough and professional manner and the results were discussed clearly and in detail. I highly recommend this practice.
I am so lucky to have found this place. Dr. Collins is friendly and helpful. The visit was so great that I had sent my mom there too! I have been to similar places like these, but they are #1 hands down!!
Very dedicated staff doing a good job
Live Better Hearing at Rockville I give high marks to. They have been patient with me and brought my hearing to the best it can be. For that I am grateful.
Great help. Bri is fantastic and extremely responsive to assisting you in whatever you needs.
Very welcoming staff and thorough explanations of everything. They know you need more than one appointment to understand the technology and all are very helpful. I am most satisfied with my newhearing aids.
I recently had my hearing analyzed resulting in the purchase of a set of Starkey hearing aids. Ive worn aids for the past 5 years. I must say that A & A Hearing Group is not my first experience with Audiologists but so far they have been the best without question. They were thorough, knowledgeable, professional and pleasant. As for the Starkey hearing aids, I am delighted beyond words with their effectiveness. A genuine upgrade from what I was using before visiting A & A Hearing.
I had a wonderful experience with Dr. Spoor at A&A Hearing in Rockville. It took a few months to adjust to my new hearing aids and she was very patient with me. She was always able to fit me in for an appointment and worked diligently with me to understand my issues and make adjustments to the hearing aid programs until I was completely satisfied. I highly recommend Dr. Spoor and A&A Hearing Group.Cathy Walker
Very very good and nice staff plus the doctor was really cute😐nothing personal thought.
I came here specifically to get new hearing aids. This is a nice office in a convenient location, and the staff is friendly and knowledgeable. I was treated with the utmost respect, and they sent a preliminary estimate to my insurance company before I made the commitment, so I would know exactly how much I would be responsible for. Everything was explained to me when my new state-of-the-art hearing aids arrived, and they took all the time I needed to get me set up with my phone app. I could not be happier. Chrissy is a great office manager, and both of the audiologists I saw (Dr. Campbell and Dr. Loeb) were excellent and kind. Ive been a client at 3 other Metro area audiology offices, but these folks are the best. I would recommend A&A Hearing Group to everyone!
Very thorough & professional. Much time was explained to me
I have been a customer of A&A for many years, and have purchased at least 4 different hearing aids from three or four different audiologists. I have been completely satisfied with every transaction. More importantly, I have received excellent advice and service about my hearing issues. I recommend them without reservation.
Great facility and absolute professional’s!
The staff at Live Better Hearing are wonderful, so professional and pleasant!
Dr Collins was very professional and friendly. She explained in detail and looked at other options. I will definitely go back and refer friends as well
My father was not convinced he had a hearing problem until he was fitted for a device that sat inside his ear canal. The difference it made in his life was remarkable! I have to give A&A Hearing two thumbs up for the care and concern they showed to my 89 year old father who was never one to doubt...that he was always right!They provided dad with all of the examinations and fittings that he needed to get the device that would suite him the best.Thank you Dr. Chushing! You were amazing.Devereaux
JUST GREAT BETTER THEN THE VERY BEST
Dr. Leeb and Christine provides some the best services to patients I have ever observed.
Excellent experience with Christine and Dr Leeb. So greatful for your exceptional caring during my visit to your office, specially for providing me of flexible timing /date for my appointment.
Enjoyed talking to them & felt I was well taken care of.AD
I sought out the experienced Dr Bria Collins after an ENT told me I was a candidate for a cochlear implant in my right ear... As a patient with an Esteem Hearing implant on that side I had good reason to seek a second opinion from a qualified audiologist. Dr Collins requested that my audiograms from five years ago be faxed to her office ahead of my scheduled appt. She took the time to do a comprehensive bone conduction test. Her conclusion was to proceed with an outpatient procedure to replace the battery in the bionic ear (which we both believed to be the most logical next step) and not opt for the cochlear implant.I recently had the outpatient procedure to replace the five year battery in the Esteem Hearing Sensor. The procedure was a complete success. Thanks to Dr Bria Collins high level of experience I was able to disregard the diagnosis of the ENT who suggested that I was a candidate for a cochlear implant.
Great doctors! Dr. Jenifer Crushin takes time with each patient. She is very concerned about your personal hearing needs. Excellent patient care!
Everyone at the office is nice. They are very friendly. They were able to fit my Grandma in with in a couple of weeks every time she had a problem with her hearing aids. They give you options on different kinds of hearing aids.
I bring my Mother to the office. The front desk was very friendly and all the Audiologist I have seen there are fantastic.
A quick and easy hearing check, friendly staff!
Great experience with office staff and Dr Leeb. They were prepared for my appointment. My hearing aides were inspected, cleaned and my hearing status discussed with Dr. Leeb. I received valuable advices to better enjoy and maintain my hearing aides. In total great experienceAnother time, I needed help with the hearing aids domes, they looked around to find some for immediate help and ordered some additional sets for me. they called me to let me know when they received them...Great service
Great staff! Always available to assist.
Superior service, friendly, competent staff. the Audiology doctors are extremely knowledgeable and caring!
Ive been a client of A&A Hearing Group since 2009. I meet Dr. Jenifer Cushing back in 2009 for my hearing analysis and since Dr. Cushing and her team have been a Blessing to me. Latetly, The Rockville office staff Dr. Leeb and Christine have been outstanding. Dr. Leeb specially will go out of her way to make sure that my Lyrics devices work properly and/or schedule a Lyric replacement time that is convinient for me.I commute daily from Fredericksburg, VA and travel throughout the Meteropolitan. When it comes to my hearing, I dont trust anyone more than A&A Hearing Group. The staff and Drs., really care about their clients. They will assist you with the right hearing aid that fits your life style (Lyrics) for me and of course my back up hearing aids from Nuear are just amazing!. As a Managing Partner for a large Service Company, Customer Services is critical for any business. If you are noticing hearing loss, like I did years ago, please have a audiology assesment with A&A Hearing Group, You will be glad that you did!. They will find the right hearing aid for you!. My name is Ivan Saldana, and I am glad I did it!.
A great team - competent, personable and efficient.