I am a very pleased first-time customer of Master Transmission. They identified and fixed a critical drivetrain issue in a very timely manner - when the car dealer told me they could not even get me an appointment for at least one week. Since it was not an option to go more than 1 week without driving, I called on the guys at Master Transmission and they had me back on the road in no time...
Ive had 3 transmissions rebuilt by Master transmission. My Mothers 2004 Chrysler Voyager, my bosses 91 Buick Road Master, and most recently my 2015 Dodge Grand Caravan. The pricing is very fair, their warranties are better than their competitors, and the quality of their work is exceptional. Repairs are done right the first time. If I cant diagnose an issue or fix it myself, I bring it to Master Transmission exclusively. The best automotive service center in the Twin Cities.
Very impressed with the quick turnaround service and pricing to repair my AC. Brought my car in at 9am and had it back a few hours later. PJ is very professional and knowledgeable. We are glad to have found our ‘go-to’ car shop so close to home!
Called to get a quote for a new clutch to be installed in my little 2008 chevy Colorado. After one week I called again explained to the whomever answered again what I was looking to have done to my truck. They never returned my phone call ... Its not liked there swamped with work maybe this is the reason they have a empty lift half the time when I drive by.
Great professional shop! They not only know transmissions inside and out but also do general Auto repair. Very honest people who do good work at Fair prices! Highly recommend. Thank you PJ for all your help. Great place to bring your car truck or commercial vehicle.
PJ is super nice and friendly. The service was quick and well done. Safe to say they now have a returning customer(s). Highly recommended for anyone in the 55068 area.
The pre- repair estimate was as good And better than other shops. The warranty beat the others by miles. The reputation as the best around is right on the money. Ive referred friends and family and have never heard anything but good news regarding the work and thats important to me. Transmission rebuild was done in timely fashion and I was never hurried to to pick up my truck when it was done. I was charged only for exactly what I was estimated for.Im very pleased.Thanks yall,Dan B
In & out in under 30 mins. Great service! All my vehicles will be repaired there!
Master Transmission rebuilt my transmission in 2018. After the rebuild, there was a hesitation when put into drive. I brought my truck back for the recheck and told them about the hesitation. They told me that was normal. Two weeks after my warranty was up, the transmission needed to be rebuilt again. After the second rebuilt transmission, there is no hesitation. Not happy with customer service, or the fact that I had to pay for another transmission. Not going back.
Met PJ today. Very nice guy. Service was quick and professional. Will go back for service on the car again.
These gentlemen really know their stuff. PJ is the nicest guy and the easiest to chitchat with. Very friendly and understanding both times I’ve have work done there. Definitely recommended.
Too many times I’ve witnessed shops push services or parts that are not needed on customers. I really enjoy the small town feel type business and there honesty. I’ll definitely be coming back. I would highly recommend this shop to my friends and family!
Master Transmission was very professional with no hidden costs. Thank you to the mechanics that worked so diligently to get my truck back on the road. Thank you to PJ for his excellent customer service. I believe that you have made me a customer for life.
Front axel replaced . Next day pickup, have always had quick, reliable service with master trans. Pj friendly - a pleasure to work with.
Great service, competitively priced, work well done.
Quick service, well done the first time.
I had a great experience and never got up charged on services I never needed. My vehicle was repaired and back on the road in no time. Too many times I’ve witnessed shops push services or parts that are not needed on customers. I really enjoy the small town feel type business and there honesty. I’ll definitely be coming back. I would highly recommend this shop to my friends and family!
Very honest business.
Excellent service. PJ communicated very well and services were done on time as promised. Will definitely use this shop again in the future.
Terrible time for diagnostic of almost a week then they decided that i needed a new transmission for over 5000 i wouldnt waste my time with these guys again they are obviously ininto upselling everything
Trustworthy and professional auto service. PJ is my favorite guy.
My car needed a transmission fluid exchange last August, and the #1 local recommendation I received was for Master Transmission in Rosemount. Took it in: pleasant waiting area, reasonable wait time, great staff, competitive price, and they even left a “thank you” treat inside my car. They included a 31-Point Courtesy Inspection, finding four concerns — one of which was a safety issue that needed fairly prompt attention, that I otherwise would’ve discovered “the hard way.” When I told PJ, the owner/manager, that my son could fix it and also take care of the other three items, he didn’t get terse or sarcastic like at so many other shops. He stayed friendly and simply urged me to get that one part fixed without delay. Fast forward to today, when I received a follow-up text reminding me about those four items, with a link to digital photos of the problems. Again, no high-pressure sales pitch, just an easy online form to either decline or schedule the work. They do all sorts of car maintenance/repair work on domestic and import vehicles, too!Update 06/30/21: I’ve been back multiple times for oil changes since my original review. PJ and the crew at Master Transmission consistently provide trustworthy, reliable, and efficient service. “Two thumbs-up!”
Very knowledgable, friendly and straightforward. Got my car in for emergency repair and back to me on a Friday before a long holiday weekend. Not pushy at all!!
Replaced heater blower motor resistor. Also cleaned out heater core with CLR. Both repairs successful.
They replaced my front brakes. PJ is very nice and friendly. I didnt mind sitting there while they serviced my car. Thanks!
I have always had superb service at Master Transmission in all the years I have gone there. Everything was completed on time and correctly. All of the employees are always willing to help if there is a question to answer or just to make things right. Theyre very honest, professional and friendly.
Called and talked to PJ about having my air conditioning fixed along with diagnosing the check engine light being on. Dropped off my truck on a Tuesday and it was ready to be picked up Thursday even though I wasnt expecting it to be done till Friday. This is the third time I have used their shop for vehicle repairs. Had a transmission on one vehicle and the transfer case done on this truck earlier and was satisfied enough to bring it back for this repair. Even though after having the issues properly diagnosed I could have done the work myself, I just would not have had the time. But now the ac is cold enough to make me shiver and I prefer the cold. Will not hesitate to use them for any repairs I dont feel like takling in the future.
Super friendly, social and make you feel comfortable. Techs are super inquisitive continuing to as ask the right questions to obtain a detailed understanding of what your vehicle need or issue may be. LOOOOOVE their amazing FREE customer care and referral program. ABSOLUTELY recommend them for every vehicle owner.
So happy with my service! They got me in right away and had the work done when promised! The estimate was also correct and they explained everything so my little brain could understand!! lol I would highly recommend and the cookies are a great touch! Thank you!
The work they did was great and at reasonable price and right on time, they even did more than I asked them to do and they didnt charge me for it. I do think there could be less chatter in the office PJ, some times it feels too much. I would recommend them.
I spoke with both PJ and Tom regarding my vehicle needs. I just had them put my new wheels and tires on my truck along with an accessory (bumper) installed that I couldnt handle at home. Extremely friendly and helpful. After getting vehicle home, the engine light was on. Because they removed the radiator, I was concerned. Turns out it was just a sensor or something else that was not related. They checked it out, no charge. I highly recommend this business. Cant say enough about their honesty, friendliness, and professionalism.Steve W.
Probably the first time I ever felt truly taken care of from an auto mechanic. I brought my car in for simple transmission service but even though it was a small job, I felt like I was in the best of hands and was beyond impressed was how kind the PJ and team was. Will be trusting Master Transmission with all my cars for many years to come.
Would highly recommend Master Transmission! Just had my transmission rebuilt there and the service was great. Technician test drove vehicle before hand got a game plan on what needs to be fixed, a week later it was fixed. They kept me up to date with phone calls and texts. Couldnt ask for anything more when your faced with transmission problems.
Master Trans has worked on a few of our vehicles over the past few years - always provided reliable service at a good price. On a few occasions they have done quick checks and offered advice free of charge. The owner PJ and staff are trustworthy, fair, and are pleasant to deal with.
Amazing staff, and quick job! Was off to work when I discovered I could not start my car. They took care of my car and the issue within a day, which is greatly appreciated!!
Did the job quickly and professionally. Listen to their customers. Job was finished before the promised time. Recommended.
Very friendly staff. Very Professional. Didn’t try to sell unneeded services. Honest. Would highly recommend.
They are dependable and friendly. They warranty work. They do more than just transmission work. I would go there first.
Amazing shop with amazing staff! Had my truck at one shop and they told me the transmission was completely fried and needed to replace the entire thing for 4k, took it to master transmission for a second opinion $450 and 3 days later the truck is back and running amazing. PJ and the entire master team cant be beat anywhere. They are my go to shop from here on out
Had Master Transmission do a front and rear gear swap in my truck to help with towing capability. Master Transmission came recommended by Kramer Spring for all their transmission and axle work. Initial rear gear set installed failed after less than 1000 miles, Master Transmission replaced the failed set free of charge. Second set failed after 600 miles. Upon inspection it couldnt be determined the root cause of the failure. The gears were aftermarket gear sets. We discussed factory gear set being installed. I ended up quoting the rear set replacement by dealership. In an effort to support the dealership increase cost to replace the gear set, Master transmission refunded me the cost paid for them to install the gear sets as well split the increased price for dealership to replace the gears 50/50. Very generous of them to assist in the additional cost. Thank you.
It was an amazing service that I have ever experienced. I am so glad that I found this location. I had a timely transmission flush done and a great conversation with the main boss. I asked many question and received all the answer with an extra education in how things are done and what to look for to prevent any car problems. Those who have a hard time trusting other auto care place, I would advise you to come to this location first.
These techs really went above and beyond to help us!! Their readiness to help and get us back on the road along with their hospitality was amazing! The repair was promptly executed. Recommended!
This place is a #10 in INTEGRITY, FRIENDLINESS, WARMTH AND SUPERIOR WORKMANSHIP! Way to go PJ for being outstanding in your field in all of the above. Thanks for embracing the obvious fact that your Christian values most certainly stand out.
YES, the name says it all. MASTER Transmission. After fixing you they will not leave you alone. They still follow up with how you are doing with your vehicle periodically. Come on PJ, you guys are amazing!!!!!!!!. Check them out.
Professional Service! Pj and his team were great, would go back!
I have never used a transmission shop before. This crew at Master Transmission is truly gifted. I went from broken down on the road to up and driving again with a completely rebuilt transmission in less than 48 hours. Amazing!! Their place is clean. The communication is EXCELLENT. And the experience was Fantastic! I will send my friends and family here for transmission and other mechanical services. They really go the extra mile to make sure you are satisfied, and well taken care of. AWESOME!!
Great work and customer service.
They did a great job doing my car inspection back in February but when I went back a week or so ago to figure out whats wrong with the AC in my car and then quoted me 600 dollars to fix it. I left and went to my mechanic this week and it was a completely different issue compared to what they diagnosed. Just a little disappointed I bought the part they said was the problem to it not being close.
Easy to get an appointment, even right before the holiday. Super-friendly. Reasonable prices. Car was ready much sooner than expected.
The staff was awesome and the prices for the repairs was very reasonable thanks.
Diagnosed our trouble with our Highlander. Fixed it in a timely fashion. Fixed it for the price quoted. No surprises. Great results. Very happy.
I have had them service transmissions for over twenty years. They are extremely competent, always courteous, and reasonable in cost. They back up the work they do. So I trust them implicitly.
Genuine service and great work. Thank you PJ and team!
Thank you for the great service. Got my issue fixed on my vehicle and back on the road!Will for sure return when I need repair.PJ and his staff are awesome!I highly recommend.
Painless, fair and honest. Vehicle trouble is never convenient or easy... PJ made the whole process as easy as possible and was very accommodating to my situation. I would have no problem using them again. Thank you PJ.
They got the work done quickly, communicated with me before any work was done, and no suprises when the bill came. They also provided after hours pick up. Very professional. I highly recommend.
At just 75k miles or so, I had the unfortunate situation that the 6L80E blew up in my 09 Silverado. Called Master Transmission on a Monday right before they closed to set up an appointment. They did everything they could to try and save the transmission from needing a full rebuild and save me money, but in the end, the transmission was SHOT. The awesome part? They take pictures of progress as they move along with the repairs - I got to see the metal chunks at the bottom of my transmission pan. Updates are provided periodically, and they rebuild the transmissions in house. This is nice, because most transmission shops just order remans off of some shady reseller/reman company and swap the transmission out. Not here, they rebuild it fully in their own shop and have a lot of confidence in their repairs with a great warranty. Trans shifts great now.
Really nice people. I had a very positive experience.
I needed to have the transmission fluid changed out and clean the screen(filter). I called for a quote and scheduled an appointment. The work began and finished a little ahead of schedule, and the quoted price ended up being higher than the actual, so I saved a little there as well.
Great customer service and willing to answer questions
They had to fix the transmission on my Honda Odyssey and they did a fantastic job. I have referred multiple friends and family to their facility and all have had a great experience. They have excellent customer service and are very pleasant to work with.
Just a note to say, thanks for a great job on my 53 Mercury. But I have always had a great experience with Master Transmission and the tech’s that service my auto’s. Thanks again Ken
Very professional, and did a great job keeping me informed on the status of the repairs
Master Transmission was recommended to me by a co-worker a few years ago and we couldn’t be happier with the honest, accommodating service we have received there on both of our vehicles.
PJ Latham is very upfront and trustworthy. We received excellent service, quality work at a fair market price. I will be back and I will be recommending this shop to my friends and family.
Great service got done in a timely matter no pressure to do anything other then what was taken in for Id definitely use them again for any future maintenance or whatever with both my vehicles.
Tom and PJ are top people to deal with for your car repairs! I had a driveline issue and they took their time to make sure it was diagnosed exactly right. They gave me a ball park figure for rebuilding my transmission and they came in under the high side. Even on the high side I believe they have fair pricing.I Highly recommend Master Transmission and Auto for all you service needs.
They are good service, sent me to a special shop for repair. Honest
Simple spark plug and wire job turned into my truck being unable to accelerate. Had no issues before tune up job. Took it back in and it actually got a little worse. I wont be going back.
Communication, Workmanship, Quality and Price are the reasons that I bring my cars to Master Transmission. They do a great job, have never had a problem with a repair with either vehicle that we bring to them.
I appreciate your price quotes, close to cost and timely repair of my vehicle. My car is running very well fixing many leaks in an old Car that runs much better thanks for your wonderful care of it.
Investing any amount of money in to an older vehicle can be a stressful experience, and this was by far my best experience yet. The team at Master Transmission in Rosemount were professional and very friendly. They presented me with different scenarios and options for each, and put absolutely no pressure on me to go in a certain direction. I called a few other Transmission shops in the area and they weren’t even familiar with the issue I was having, where Tom narrowed it down to two things just by talking with me over the phone. They have extensive knowledge, their service was prompt with very competitive pricing, and their rewards program is a nice bonus. It has the feel of a small town business with the perks of a larger corporations network. I am excited that they do much more than transmissions and I will definitely be returning for future service. Thanks to PJ and team for turning a non-ideal situation in to a pleasant experience.
I had my transmission work done here at Master Transmission and they did an excellent job they were very transparent and what they did and when it was going to be done excellent job!
As always PJ went above and beyond to make my appointment convenient for my schedule!
Fast friendly service! I will recommend these guys to everyone! They are not open on weekends but considering I had my car towed in on Friday & it was completed by Tuesday!!! These guys rock!!
I was very happy with their service. Very helpful and knowledgeable.
One of the best experiences I have had at an automotive service center. Just moved into the area - was introduced to one of the owners Tom and also met their front desk employee PJ.They ran a diagnostic scan on my Equinox and will be working with them in the future. They just recently fixed an oil leak on my GMC Sierra - shuttle ride back home - full ride service at this business.
Very informative of what needed to be done and estimate of cost. Everything was scheduled and happened on time.
Awesome people easy to work with Id recommend them to any one.
Tom at Master Transmission is great to work with, he gave me helpful information and kept me informed as I waited for the diagnosis of my car issues, ultimately I didnt move forward with necessary work but it was certainly not because of Master Transmission. I would recommend this place to anyone.
Fixed it without tearing my truck apart :-) good diagnostics. Thank you.
The staff was nice to my friend but I didnt go inside so I dont know 4 out of 5 it is 👍
Shop manager for a fleet.... Master Trans takes care of all our transmission needs promptly, highly recommend.
A+++ Transmission is running good and no leaks.
Couldnt speak more highly of these guys. Excellent communication, great customer service...and how often do you approve a $500 repair to get a call and find out it was only $235...because only 1 of the 2 items needed repair?
Best place in town for auto work.
Long story short, The transmission on my 2007 F150 decided to take a dump in the parking lot of a fine garage in St. Paul Park. I have an extended warranty that expired 6 weeks after the breakdown. The shop where the truck puked its tranny tried to work with my warranty company but the warranty company needed the tranny tore down and diagnosed. This particular shop doesnt do that. I figured I was screwed. My friend recommended Master Transmission so we arranged to have my truck towed there. Tom and PJ were amazing. great communication, and they managed to get my warranty company to cough up about 60% of the bill. There prices were fair, the communication was fantastic, the truck (Just got it back) drives like new. My on ly complaint is they are located about 30 miles from my house. Honest guys who do a good job. Thank you for getting me back on the road in a timely manner. I will recommend these guys to anyone.Will Hohenstein
Two thumbs up to P.J. and his guys, great customer service, had known John for many years, thats what brought me back, now looking fwd to working with P.J., thanks for the consult on my other two cars also...
Our shop has been doing work with Master Transmission for over 15 years. PJ has helped us trouble shoot vehicles with transmission problems. They have bailed us out on diagnosis of transmission issues that have arose in our customers vehicles. To summarize this review, Master Transmission performs great work in a reasonable time, they have competitive pricing and wonderful communication with information once the problem is found. We are happy to continue our long standing relationship with a great Automotive service professional.Thanks PJ and Team!!!!Pat Laing OwnerTruck Repair & Equipment CO.
Quality work, fair prices, good people to work with, very satisfied.
Great friendly fast service.
Absolutely the best place to take trans work.
Quick and friendly service.
Outstanding work and very customer oriented.
Good shop.Thumbsup!
My vehicle was done when promised. They took extra care because of the modifications on the vehicle.
Couldnt ask for a better price or service
Great service and staff.
Lacks customer service outrageously unhelpful and deceiving