Ask for SharonShe is the best!!At Sharon MY HUBBY and I love our glasseskeep banging you rock!!!!Keep it up Sharon πππππππYou made out day brighter with eye glassesAnd dimmer with our new SunglassesTrue asset stay that way!!From usIt makes me so happy when my hubby gets his new script
*****UPDATE****They reached out and we were able to exchange my wifeβs glasses. She is very pleased with the new pair. Just wish it would not have been dragged out like it was.βββββββββββββββMy wife was very unhappy with a pair of glasses once we got home and she had been wearing them for about a week. She tried to get past it, but they were really uncomfortable and the quality just wasnβt what she was expecting. The company boasts about a return policy and guaranteeing satisfaction if you are not happy for ANY reason, and that they can be returned or exchanged within 100 days. Yet, we get there and they were not accommodating at all. Why have a policy if you do not actually abide by it? You can tell the integrity of a company by how they respond to negative feedback, and seeing how they intentionally did not reply to another recent negative review yet all the recent positive reviews had replies speaks volumes. We will not be back to another Vision Works.
I came here as soon as I walked into empty store two work associates didnt even acknowledge me. I asked about getting my sons glasses fixed and just by a glace said there was nothing she could do to fix. I let her know I have insurance and she refused to look up information. When I requested her information since she wasnt wearing a name tag she smuggly gave me her name. Vicky. I would think customer service would be satisfactory given there was no one else in the store. I dont recommend this place at all. Vicky and doesnt even make eye contact or get up just sits and stares at the computer. Genesis was too busy looking at her hair and make up. Extremely disappointed!!
I went in to ask if I could get my glasses adjusted, and now they fit perfect, thanks Zach!
3 staff members working, no one came up to us to help. Most of the glasses there are no name brands, very limited selection.
I just got my glasses nose pads changed by the super friendly and professional staff! Great experience! And they took extra precautions on the COVID!
Sharon fit me with glasses. Professional, very helpful in picking out a style. Did a great job!
Great place with great workers. They are all very kind and helpful. They only ask if you need help once and wait patiently when you are looking for glasses. I appreciate when they leave me alone until I ask for help and when I do they give me the best service and recommendations when buying glasses. And theyre honest when judging if the glasses look good or not!
I brought in my eyeglasses that a lens had fallen out of due to a missing screw. Z was very helpful in getting the screw back in and replacing the lens. I wasnβt looking to purchase but I will in the future after the much needed assistance and great customer service. ππ»ππ»
Great! Great! Great! Great! They are soooo accommodating. Due to many issues with my prescription being wrong, Vision Works made me FIVE pairs of bifocals before they were right. It was through no fault of Vision Works that the prescription was wrong, yet they continued to make new lenses until the prescription was right. I cant recommend them highly enough.
The staff was great! They were very helpful and made the whole experience wonderful β€οΈβ€οΈβ€οΈ they have good products and a nice selection π they were very patient with us. I will be visiting them again.
Our experience here was awesome! Jenny was very thorough and explained everything in complete detail. We will always come back to Visionworks! π
Vision works in Rosenberg is the best place. Joanna is so nice, friendly and observant. When I walked in to ask to clean my glasses she noticed my nose pieces should be changed. My glasses fit like new again. In the same day I wanted to order my contacts and my RX was not on file. Sharon went out in the heat to the eye doctor to bring a copy back. Both ladies exhibited A1 customer service.
The staff here is so helpful and the customer service is great! I stopped in after visiting Dress Barn and took advantage of their Summer Sale, 2 pairs of glasses for $59. Thank you, Jenny! You are awesome!
Ms Joanna has an excellent customer service, she made me feel at home, answered all of my questions, and helped me to make great selections. Shes a great lady. I felt like a winner and comfortable with my choice.
It is hard to find personalized service in a world where individualized service is rapidly declining, however, Vision Works in Rosenberg has exceeded my expectations in customer service. I would especially like to commend Samantha! She went above and beyond to ensure that my contacts are delivered in a timely manner. Her service was impeccable! CUDDOS TO VISION WORKS ROSENBERG for all the you do for your patients!!!
I was pleasantly surprised by the service offered. No pressure sales people. Friendly and helpful. Had no problem filling my insurance. Plenty of frames to choose from. What a deal two pair for the price of one. Would definitely recommended this business to all my friends.
Everyone at this location was very nice and friendly. I would definitely recommend this location to anyone needing glasses. Prices are fair and they have a great selection. My kids found what they liked within 15 minutes!
Amazing customer service! Super friendly! This is the best experience Iβve ever had. I was looking for glasses and was automatically approached and helped without even asking! One of the best services Iβve ever had!
Very inconvenient hours and staff makes it seem like you are a bother by coming here. Working night shift 11 am or later appointments are not convenient at all. If I could get a refund since I have not been able to pick up my glasses I would definately go else where for my eyewear needs.
We recently visited Rosenberg visionworks for prescription glasses and were received promptly and courteously. Sharon immediately started working with us and helped select the right frame. Dianna helped with measurements for the best fit. Entire staff was very professional, courteous and helpful. They even helped us in expediting of our bifocal, progressive glasses and delivered it before promised time. We recommend this location very highly for the prescription glass needs.
The ladies here are so helpful. Lots to choose from and good prices!
Excellent Service! Bought glasses for both my parents from Sharon, the General Manager. Progressive HD Lenses with transitions and non-glare protection. Told us it would take ten days but they called us a few days before the ten day mark that the glasses were ready. Sharon was there the day we came in and she took care of us, greeted us and made sure my parents could see and read perfectly. Said if we needed adjustments to always come in whenever we needed to. My parents love their glasses couldnt ask for more. Sharon took great care of us! I would recommend this place to anyone. If they have a manager that is always smiling, and makes sure her patients are taken care of you can only imagine how amazing the rest of her employees are! Awesome!
Great experience as it was our very first time shopping for eye glasses. Ordering was easy and pick up was also great. Fitted as necessary and additional warranties explained to the fullest. Thank you
The staff was very friendly and helpful. They have a wide selection to choose from. I will definitely be going back. They made me feel like I was a priority and not just another customer
Great customer service, I would highly recommend coming here for your eye care/glasses needs. Zabdiel was very helpful he answered every question I had and even repaired glasses for me that I brought in. Overall this was a great experience and a very productive visit.
I very much enjoyed the service provided at Visionworks. As soon as you walk in, you are greeted with smiling faces. They are beyond helpful and attentive to any of your needs and will work hard to help you find exactly what you are looking for. I recommend Visionworks to anyone in search of glasses/contacts!
Joann, Sharon, and Vikki were very nice and had great customer service! I would recommend to anyone to come here. Best place to get eyeglasses!
When I first walked in I was welcomed into the store with a happy greeting. Jenny helped me look for glasses and told me about the sale they were having. I was happy that I got two new glasses for $49. I definitely recommend everyone here. Iβll definitely visit again.
Walked in and was greeted by everyone, very nice experience. They were very helpful helpful helping me pick out my glasses. I would definitely recommend coming here for glasses.
Always such great service and prices!! I come here every year for my glasses and trust the staff to give me the best quality and prices. Viki is always so wonderful and helpful!!
Jenny and Joanna sure showed a lot of patience as I tried pair after pair and then to complete the fitting. I really appreciated their professional insight and professional manner in which they treated us...Big Hug of Gratitude! !
I came into Visionworks and was so pleasantly pleased with service....puppies got to my glasses and needed new nose pads and something done with side arms...they had me out the door really fast and didnβt charge me! I actually found a few things that I bought. Jenney was so great!
Outstanding service the manager went above and beyond to help out with the glasses I picked out. My husband also bought glasses from here and his service was great. They have a a great selection I cant wait to get more glasses!
I was very happy with the staff. Very friendly and informative. Never rushed you- I will be back. Great service!!
I came in to fix my suglasses and Diana was absolutely awesome with getting them back together! Everyone was friendly and fast! Think I will come here to get my sons next pair since the customer service was so friendly
Its wonderful! One of the employees called Jenney has helped me very much with finding the perfect glasses. She is very sweet and kind. I truly thank her very much for all the help she has given me.
Great customer service. Workers were friendly and always smiling. I recommend this store to anyone looking for glasses.
Ive been going to vision works for about 5 years and their service has been exemplary every time. Friendly staff and nice environment.
I visited Visionworks Rosenberg today for lenses & Joanna gave me exceptional service. I could not have asked for anything better.Happy Customer
I had a really good experience everyone was so nice and professional helped me with everything I needed. I was able to get my glasses and my eye exam went really well. I will be coming back in the future! !:)
Ive always had great customer service here, and when I got a text to get my glasses today, I ran in and got them. Fast and exactly what I needed! Thank you!
Great service! Weβve purchased my sonβs eye glasses for 2 years and have withstood his roughness. I have also purchased and had fast service and easy pickup.
The entire team made the process easy! I was helped with fining the right frames for my face and the turnaround was faster than quoted.
Great service. Friendly employees! Wonderful selection of frames. Love this store. Highly recommend this location to anyone looking for glasses.
I went in here needing glasses ASAP and was helped by Joanna. She was very patient in helping me find the right pair of glasses that went well with my face structure. After we finished talking about my prescription we looked over the type of lenses best suited for my eyes. Overall I really enjoyed my trip there. Usually Iβm over the whole situation once I step into an eyewear store but Joanna made my experience very enjoyable. ASK FOR HER. Sheβs also bilingual and can help anyone in Spanish!
2 for 1 sale is great. Great quality glasses and friendly professional sales staff. A+ rating.
Jenney was a great help, with helping me pick outGlasses and she went the extra mile to checkPrevious prescription! Thank you so much!I have been coming for years to Vision Work and I have to say this visit was the best!!
My son and I had to get new glasses, And we were so happy with the service! The ladies there are really helpful and friendly.
I love using VisionWorks because they have always been friendly, quick & helpful. I love the hours of service in case I need something fixed on my glasses & they are always pleasant to help.
Jenny and Bebe were great, professional and caring. Took time to explain the promotion theyre having. 100%recommended.
I love my glasses and received a text promptly that my glasses is ready for pickup. Customer service is wonderful. Thanks to Ms. Jenney for assisting me.
Their courteous and knowlegable staff made my glasses buying experience painless. They even helped me decide which frames looked best for my face shape. Very happy with the results!
Great customer service. Was able to fix my glasses even with me not purchasing them. Very friendly employees. I will be returning here next time.
As usual, they took care of my wife, 4 kids and myself. we all wear glasses and they are always kind and willing to help.
Great service and wide selection of frames. We have been able to both buy and repair glasses without any trouble.
The girls here are amazing. They helped me choose the perfect frame to fit my face! They are the best !!
Great service! Diana Helped with glasses. I did not want them now I love them. I get so many compliments!
Great service. Very nice staff. Short lines. Great selections in frames and the prices even without insurance are so good.
I was very impressed with my service at vision works. The lady that helped me was awsome. She got me the best price for my buck.
Very fast, friendly and helpful. We had glasses in an hour! Will definitely be back, and highly recommend. Thank you Vicky, Samanatha and Sharon! You made the experience great.
I had a great experience with Visionworks!! They are very helpful and super nice! I will come back for my next pair!!
Staff is always friendly. They always have my glasses ready on the date set or even prior to. Highly recommend vision work!
Vision works in Rosenberg was great! Very nice staff, no wait. Glasses are awesome!
I had a very nice experience here. The staff was so professional and helpful. Love to come back for new glassea next year.
Very helpful at this location. Nice, courteous and extremely professional. I always come back to this location for that reason!
Great place to get eye wear! Bebe was very kind and sweet
Great place to buy glasses. Good prices and good customer service.
Great service and very knowledgeable. Thank you Jenney! I definitely will return and I highly recommend.
Awesome selection. Friendly and helpful staff. Glasses ready on time.
Great experience. Vikki was very helpful and courteous. Great customer service. Always glad to bring my businesss here .
They all ways do such a wonderful job reshaping my glasses to fit my face. Also when I buy my eyewear from them they make sure itβs perfect and just what I want, and always so Sweet
Miss. Jenney and everyone over here are amazing. They have unique personality that I loveβ€π
What a great service I received at VisionWorks! The staff could not have been more helpful and polite. If you are looking for new glasses, please go and visit VisionWorks! Thank you Sharon and Jenny for making this visit so easy.
Very helpful and friendly staff. They make an effort to make sure youre getting the best deal, and there always seems to be some kind of sale/promotion going on.
Very pleased with service. Friendly and very professional care. Great job!!
We walked in needing glasses adjustment even though we werent customers there. Jenny was very helpful, friendly and provided complimentary service!
Love the later hours. Had superb service when selecting my new glasses and when picking up. Thanks to all!!!
Had a very great experience this is the only place that me and my family go to for our glasses fast, friendly service. Very professional and they treat customers like family.
The staff at this location are always willing to help and the selection of glasses are amazing!
Went in and ordered 2 pairs of prescription glasses very helpful staff had a great quick and easy experience
The ladies here are amazing! They were very helpful and went above and beyond to assist us today!
Good service. Fast turnaround. Got 2 pair. Totally satisfied.
The staff is very friendly and helpful. BeBe was very nice and friendly. My glasses look great!
Joanna and staff were fantastic. My daughter loves her glasses and got them the same day. Very professional.
This place is awesome. I highly recommend it. Jenny took care of all my vision needs.
Jenney and bebe helped me out whenever i came in to fix my glasses. they were very helpful and nice whenever. i would definitely come back!!
Worked with Johanna, very courteous and well informed. Also very pleasant and I felt very confident in what she suggested.
Walking to find the right Glasses and found exactly what I was looking for,, Vikki was very great oriented me with the righ product and her customer service was professional and helpful answered all the questions I ask,, thanks Vikki youβre awesome!!π
Vikki is awesome with options that fit my wants and budget. I have been coming here for years and always receive excellent service.
Great deals and great staff. Bebe was very helpful today
Wonderful customer service. Will definitely buy my glasses from here again!
Always really friendly :) I love all the staff always knows what looks good on you :)
My glasses fit awesome and they really helped me figure out the best option for me.
My first time with Vision Works and I am so pleased with the thorough service!! Vikki was fantastic helping me!!
My daughter broke her glassesπ€¦πΎββοΈ Went to vision works for the kids special 2 full pairs for 99! Went in at 3pm and they were ready same day at 6pmππΎππΎππΎππΎππΎ Great service and nice staff!!
Ms. Vickie is very helpful visit vision works Town Center.
Great service and awesome timing. I love this place.
Joanna the best sales rep. Made my buying process so easy!!
Vikki was Very helpful in finding me the right pair of glasses. I appreciated the one on one care provided.