Michaels is wonderful! The employees are knowledgeable, kind and patient. They have wonderful sales and an extensive selection on anything you might want or need. Kudos to Michaels and their staff!.

Good service, had to return my in ther box own because it wasnt new. Very rare that that happened but I was able to get another one.

Listen, I love Michaels, but they cant compete in variety to hobby lobby. However, that doesnt matter when Michaels stands up for the rights of ALL HUMANS!!! HL can kiss my grits, MICHAELS is OUR STORE!!!

Love shopping here. They are well stocked and very organized. I wish they had cardboard sheets for a reasonable price. Also, the check out lines can get longer. Prefer going here on weekdays.

I love this store in particular but the registers are always backed up and Ive seen staff that appear like they could be helping ..not help. In fact one day the girl turned her light off in the heat of a long line just as I was walking up. I have worked customer service before and I understand sometimes u are told to take a break at a certain time but I dont believe its good customer service to not help that last person walking up like that especially with a long line

Theres a man who works there at this Round Rock location named Max and hes the most helpful, kindest customer service employee Ive come across in awhile not just for Michaels stores but ANY stores and also healthcare. If more people who worked customer service were like him I think the world would be a better place.I gave four stars because if hes not there that line to check out gets long and stays long typically and the same for other locations. Also the bathrooms are typically iffy.. Thanks Max for a better experience, I appreciate you!

Always spend more then I intend to here. Just impossible not to. The associates have always been helpful and kind. Store is always clean and usually has everything I wanted in stock.

Stopped by just to see if anything struck my fancy. They had some of the color changing yarn which was awesome. Looked like they might be clearing shelves (hopefully for Halloween items) in the center portion.

This is a great store! I love their holiday displays. Especially Halloween and Christmas.

This location seems different from before. I like that they advertise Micheles Pro in the store and the employees were pretty friendly. Just seemed smaller I suppose.

Associate with the cheek piercings was very helpful, (didnt get her name) but she helped me find a very specific item that probably would have taken me days!

It was good. Found what I was looking for. Which was an happy planner. 😊

Beautiful and Abundant Selection of Holiday and Art Supplies... Wonderful Custom Framing. I like using the app combined with curbside pick-up for several of my purchases.Usually the employees at Michaels deserve very high marks for customer service.

Had great deals going on! Like always! Plus they support our troops! That in my book wins business from me every time! You support our troops then I will get everyone I know to shop at your store, and everyone they know too! I bought art (drawing and painting) supplies and some strung beads in jewelry making, along with some charms; I spent a total of $50 when it could have been a lot more. Thats the exciting part! I love my Michaels!

It was a nice store. Not many deal available though which I was trying to find.

Always super clean and always stocked with the best art supplies 👍

Nice selection. A bit smaller than Im used to. Friendly service.

Clean and well organized areas to find what your looking for

Found the Mason jars for my mom for her hot peppers

Folk Art paint wasnt well stocked but theres enough options too make due. The store was also well kept and it was easy to locate items.

Staff is really nice. i got what i needed

This is a great store if you are looking for crafting materials, picture frames, and decorations.

Was in Michaels today. This disgusting old woman took forever in line with one very nice cashier, she was at least in her personal space for more than 10 minutes because she couldn’t afford what she was buying. She was not wearing a mask at all and coughed straight on the poor young cashier, didn’t apologize. It’s a shame that your company doesn’t respect or care about your employees health or wellbeing. Michaels needs to be ashamed!

I love this place, everyone is always nice and helpful

Always clean, great customer service! I like Michaels new rewards program!

I enjoyed my time browsing and gathering items that I needed for my art projects. The funny thing that happened was two lady customers who were tailgating me in the parking lot managed to quickly skeedattle out of Michaels as I queued for a check out. ❤❤❤❤

Our Michaels visit was good. Allot of there seasonal items were looted but we made it out with our first Christmas village piece at half off. Tom, the manager was a great help an and awesome person to talk to.

Dirty bathrooms vents havent been cleaned in what looks like a century, employees dont wash their hands, paint selection worst Ive ever seen in a micheals and only 1 cahsier.... what else are yall doing defdinatly not cleaning or stocking ur products...

Very knowledgeable & helpful staff.extensive product supply.

Was at Hobby Lobby the day before and Michaels was nothing compared they did not have special sales of any kind and was more on the high side

Whats not to like about a craft store with amazing deals? Make sure you watch overhead for the birds. They like the sneak attack 😄 disclaimer: no birds or patrons were harmed in the writing of this review. But seriously, watch out for the birds.

Their same day delivery service isnt worth it. I placed an order yesterday at 11:08am, well before the cut off time, and at 7:45pm I still hadnt received my items. I called the store only to be told that they were too busy and my order hadnt been processed yet. I would get it in a day or two. What good is a day or two later when Im placing a same day order?I called their corporate office and spoke with a supervisor named Clarice. She used the same excuse they always use when there is a problem. There was a system failure. I knew she wasnt telling the truth because the store told me otherwise. After she called the store suddenly within a few minutes my order was scheduled for delivery.Take note: According to the Michaels website, if your order is placed before 1:00pm you may get it that day. No where on the website is it stated as to a time frame as to when youll receive it. According to Clarice they have until 9:00pm to deliver it. So, if you think youll set your order within a few hours of placing the order, forget about it.Thats Michaels for you, they lure you in with the cheap prices and stick you with the stipulations later.

Absolutely like it! Everytime I found goods that i like and need.

Exactly what I needed at a great price. Spice jars and stainless steel wire.

Great store a lot of great things.

I bought my christmas tree there for a good price. 6 ft tall for $60 and is gorgeous!! Lights included!!

This isnt a big Michaels and it doesnt carry all the products a bigger one does. Its in a great location. Manger and staff are friendly and helpful.

Had what I was looking for. Although the UV resin casting area was being reorganized.

Order online with 40% discount and pick up in store. Very convenience! Make jewelry scarfs using beads from Michaels. Thank you from Fantastic Crafts - an upcycled crafts online store.

This store is one of the worst stocked stores in the area! You are better going to another Michaels!

Thank you for always fulfilling my crafting needs and desires. The store is clean, the employees are helpful, they rock!

Got everything I needed staff was very helpful.

Found exactly what we needed right away everything in the store was neat and organized.

Happy that I was able to find most of the things I was looking for!!Customer service could have been better though. The cashier did not take the time to confirm that the sketchbook was on sale and was not trying to use the 20% off coupon for the other full priced items. I had to recommend for her to ask a supervisor for help. Since she closed the register to get help, she had to ring up everything again. This experience was really a 2.5.

Great selection of party supplies for parties! Best part is that it stands out from other retailers. Loved the Martha Stewart collection.

I saw a customer with a little portable fan shopping. It was so hot I ended up leaving.

Love this place. Im an artist and sell for a living. So much better than Hobby Lobby and the rewards program is fantastic!

Lots of variety, good customer service

Great customer service, items that I needed were easily found.

This michaels was great. I found the sketch pencils I was looking for, and my girlfriend found some adorable holloween decorations that were half off. We saved more when Tony offered to help us set up a rewards account with the store, that dropped our total from $59 to just over $40. Was overall a pleasent experience, however I bought a picked up a bottle of coke as I was nearing the register, and bought it without checking the innerds. I opened and drank some, only to find out later that it was filled with some brown, wood chip like materials and seemed to have a layer of oil sitting atop the surface of the drink. Pretty disgusting, and Im not exactly sure what I drank. Pictures below should show what Ive described. Long story short, dont buy drinks from Michaels.

Good for diys

Rachelle, in the framing department, was very knowledgeable and helpful in the final decision to have my painting framed. The cost was very reasonable with clearance price on a variety of frame choices available. Turn-around for the finished frame is two weeks for my project. Im happy 😊

I am not a crafty person and I had lots of things to get while I was here. And I think I hounded about every single employee in the store but they were all super friendly and super helpful and I just could not thank them enough.

I always find what I need and the staff is always helpful

Usually always have what I need.Get sales

Love Michaels. They always have pop up deals that I can take advantage of

Very friendly and helpful employees.

Nice art collections and good prices

All your crafting needs.

Clean store great customer service. The framing manager is great! Well organized, clean, friendly...all around a great store. All thumbs up! Definitely the better location in and around Austin to shop at!

Great selection but not easy to find what youre looking for. Layout is confusing for newbies because like items do not seem to be grouped together. clearance section had a lot of great deals but was completely trashed and unorganized and I did not have the patience to look through

Great crafting place to shop. Love using the coupons on the app and employees normally friendly and helpful. Store never looks dirty..

I’ve been here multiple times, and they always have great selection. I always find stuff I didn’t even know I needed, LOL. Bailey was a big help for me today, she was very personable and helped me decide on a couple of things I was choosing between. She is amazing, and should be given recognition!

Awesome store and employees.

Lots of great sales on summer crafts

They have some good stuff but not much variety and store seemed small. Michaels always looks like its going out of business.

I always find what I need here!

Everything you need for crafts. Nice clean store.

Good selection of crafts and household decor

The aisles are so small you can barely get a cart down. They have lines that take forever. Get more cashiers!

Havent been here in awhile and forgot how perfect this store is! Great sale on summer floral which was reason for todays visit. Safe environment, sanitizer available for customer use, plexiglass screens at register, contact-less purchasing.This store has always had decent variety of choices in all categories of crafting. Wont forget next time to go to Michaels first!!

Wow amazing place for arts and crafts shopping.very professional staff helps effortlessly. Beautiful return policy and quality products.

My favorite, so friendly and helpful always have great deals and discounts only spent $10 bucks with coupon.

I asked for help finding at item. I was told by 3 different employees the item was in 3 different places. Come to find out they didnt even know what i was looking for. When I was checking out the cashier said I dont think we have that. No apology or anything.

Enjoy my experience at Michaels

Always enjoy strolling through looking for stuff. Wheres the fabric? We asked an employee who seemed rushed and we went to where she sent us and nothing. Oh well maybe next time.

What a difference from other store. Have a question. Csr finds answer..Store very neat.

Went to Michaels two days after Thanksgiving and they had an amazing sale going on. The store was very busy, yet it was still organized. The only thing that could have been better was their floor help. They didnt have many people to around to ask for information of products.

Almost everything was stocked and the store was clean. It was a very short visit but a good one.

Good selection of crafting materials !

Good place. Good sales. Great variety of items. STILL cant find candle making things though.

Like Michaels but a little over priced.

Love Michaels.. expensive for the hobbyist.

Got one of our favorite Frederic Remington canvas prints stretched and framed here and it’s stunning! Great frame recommendation AND it was ready a day early! Highly recommended 👍

I didnt even end up making my purchase. I put my stuff down and walked out. First the prices were unreasonable. The item I wanted to buy was priced over a dollar more for less product than Ive found at Hobby Lobby. The staff was absent at best and they only had two registers open with a line that backed up into the isles. I will not be going back.

You can buy my book at Michaels!

Great place buy materials for crafts!

Friendly and helpful staff

This particular Michaels does not have the same wide variety of items as the one by my house does.The store seemed discombobulated and not as aesthetically pleasing as I have come to expect from Micheals. There were items strewn throughout the store laying all over the place with numerous items in the floor. The front windows were so dirty that when the sun hit them you could barely see through. It made me wonder about the cleanliness of the entire store.

This is a very responsive organization.

You know I LOVE making crafts and I used to love this store but now I just like it. When I really need a particular item they are out of stock or dont have it... When Im not needing it its everywhere. They got beads, lots of beads but not the ones Im looking for (Hobby Lobby does).

A little bit slow on the customer service area but other than that, Gucci.

A regular here, always has everything I need and the staff are helpful and friendly.

The customer service has significantly improved. Staff members are pleasant and helpful. The members in the framing department are exceptional. Thank you for getting it together Michaels, because you know Im not going to Hobby Lobby.

Great store!! All your craft needs in one place. Excellent place for framing for your precious photos and artwork. Friendly helpful staff and team members.

This Michaels is not as well stocked as other stores in the chain. Seems they cant get enough staff to keep the shelves full nor help customers when needed.

I would give 5 stars because of the variety. However, Im extremely disappointed that @ the beginning of Nov. There was absolutely NOTHING for Thanksgiving! All the decorations are for Christmas! Really? Are we just going to skip over Thanksgiving ... the message being grateful for all the bkessings received throughout the year.So sad that commercialism is now dominating our entire lives

Online orders and returns are not their thing... I suggest on store shopping.

Nice place for all the frames and decor

Everyone was helpful but they were completely out of Aida canvas! So they gave me a discount on all the floss I bought. Also I didnt feel like I was giving money to an organization that ultimately wants to see me dead.