They’re fine. I use them to return Amazon packages, mainly, and they are quick and pleasant enough. I don’t expect them to greet me with fireworks and roses.

They seem to care nothing about customer service or customer satisfaction. They seem to be just making their own rules, and often dont accept packets with weird reasons like too late, come back tomorrow, etc. What is annoying business in such a great neighborhood

Just came from this location to return a package for a friend. When I told the man behind the counter I have a package to return to sender, he was very rude. Friend had made an honest mistake with the return label and he was very rude and condescending to me in front of the other customers that were there while describing what the problem was. Treated me with disrespect like I was stupid and that I didnt understand anything about how packages work. I recommend finding another place even if it means an extra 5-10 minute drive. Customer service at this location is non-existent and very rude.

The owner is the rudest guy I’ve ever come across. I took an Amazon package for returns in the original bag it came In ( Kohl’s never gave me a hard time with packing ever, Amazon says they help package it for you) but but the owner of the UPS store on orient way in Rutherford gave me a hard time because according to him the item needed to be in a box, so I ran outside and luckily I found a box in my car, I get back in line in the store, now his problem is that the box is not taped and he said next time I would have to pay a charge for a small piece of tape.Guess what, there is no next time, I am going to pick Kohls for my Amazon returns to avoid Mr. Grouch at the UPS store.

The younger people are usually nice and helpful but every time I have to deal with the older guy he inevitably proves to be lazy, incompetent and extremely rude. This time was no exception. No wonder this location has terrible reviews.

The woman told me that they were not accepting anymore large boxes because they were filled to capacity (in a rather rude manner). #1 I understand that they had a lot of packages there, but they definitely have had more at other times and could have fit more at this time. #2 My package was not large by any stretch of the imagination. Each side was the size of an open (womans) hand. This latinx woman was so nasty. She just told me to go to clifton. I expressed to her that it would be difficult to go there because of my physical disability and a lot of physical pain. She just said I cant take this package and walked off. Again, it wasnt large at all. God forbid she is ever in a situation like that in her life. Good luck to her. Im happy I realized staples UPS is right down the road and did not have to go all the way to clifton to potentially be rejected again to drop off my package. Its not like this was a return for amazon or something. This was me selling my own items online in order to make money to survive. Horrible experience with that woman!

Unprofessional rude employee!There was asian girl she made me do her work. I dropped off the packages and she asked me to put somewhere organized in the store. Even tho I told her that it was her job, she kept asking me to put my boxes nicely in the store. While she was watching me doing all hard work, she was just waiting and scanning my boxes without moving her finger.

The staff is so pleasant and welcoming. They always take care of me even. It’s my one stop shop for all important things. Very convenient as well. I would recommend this store to everyone!

I was very unhappy the young girl was so rude asian decentshe had no patience for my needs I need something emailed to her computer to print label she said her internet was slow she said wait outside I waited a half hr outside then with out her notifying me like she said I came in and she said she couldnt do it man I was upset but left went to another location in little falls they were so nice and helpful all the way beware of this ups store its garbage.

Worst UPS store. Charged me for a ups labeling print for over two dollars!! Other location offered that for free!

Very rude staff. She made me do her work. How can UPS work with these ppl? Unbelievable!

Staff is pleasant enough but couldnt care less if there is an issue with your package, and seemed to have a very lackadaisical attitude in general. In general I would avoid UPS as they do not deliver on time regularly.

How can you leave a bad review on a UPS store? You walk in, they tell you how much, you pay and walk out.

This UPS store is perfectly good - convenient location near the train, lots of parking nearby. Lots of shipping supplies. Im usually in and out pretty quick.

Staff was rude and unhelpful. I had a simple question about how to pack something to ship and was scolded for not tapping the box up myself. I understand that this may not be UPSs responsibility, but there is a polite way to communicate that. I will not be returning.

They do not scan your package at this location.Get a receipt.

The workers at this store charged me for an amazon return package that should have been $0.00. I called Amazon immediately after, and they credited me the $5.19. Mistakes happen, although I was most disgusted by the attitudes of the workers there. Not willing to help, or solve the problem, which was evident entirely.

As a UPS store I told UPS to deliver my package here to hold so I can pick it up after work. A manager with his first initial J told staff that package was given back to the UPS driver, the last scan was at the delivery to the UPS store. It mysteriously dissapeared, now I am giving part to the authorities and UPS is also investigating on their end. There are funny business going on with this store manager.

Staff has always been very helpful. Convenient location. Couldnt ask for anything better.

Amazing service from a friendly and knowledgable staff! HIGHLY recommend.

Always pleasant & helpful. And driver are also very courteous & helpful. Its my go to UPS store.

Always quick and easy to get my packages dropped off or boxed up. Great, fast, and friendly staff.

I have delivered it 4 times here. The first time was all free, the second time I received a $2 printing fee, and the fourth time I also charged $2. I don’t know what it will cost to come here later. I won’t come again.

The staff is useless. After they scan the item, packages are under UPS responsibility but they ask me to take the package off of the scale and put it next to the wall, saying thats not their job. Hopefully they didnt ask me to deliver the package too. What if I hurt my back while working for them, will UPS pay my hospital expenses? I spoke UPS customer service about it and they said there is nothing wrong with that. All I can do now is to give negative rating here.

THIS NOT A UPS STORE!!! ITS A STORE THAT DOES SHIPPING WITH UPS. DO NOT WASTE YOUR TIME AND MONEY HERE!!!

Im surprised by the negative reviews. Staff have always been more than helpful to me. One time my package said delivered via tracking online but it wasnt in the store. The gentlemen working went and tracked down a mailman who had the key to the apartment building next door where my package was mis-delivered and went inside to retrieve my package for me.

One of the two ladies with long hairs who was working at this place on 14th July end of business hours was unpleasant and rude. This place is only 3 mins walking from my home but still will never go there again ....

I dont know why the poor reviews. Ive always had the best service.

Horrible, the lady today working on June 30th before closing was very rude and disrespectful to my father. The complete opposite of what ithe company advertise. They are not for the client and are not considerate. Unbelievable - THE WORSE!!!!

Very bad experience, try to make money from you even 1 cent

Not actually UPS, but some company using their name.

Fast service, good and pleasant communication.

I shipped a package 7.73lbs overnight next business morning, paid $163.86 on 12/20/18Today January 3rd they showed the status as left at destination. NO REFUND, NO PACKAGE, Waiting for a response and refund and my package . . .

The staff is always incredibly helpful.

Absolutely no help from staff

MD.sabbir hossain

The most useless staff ever. Not willing to help or give any info. Waste of time.

Bad frequent experiences.

Nice service

Very disrespectful, the man working in front doesnt respect the customer.

The only thing i like about this place is Leaving staff should be fired

Never had an issue.

Quick service