This store is closed despite the website saying it is open. The sign is gone....it was good when it was there but it no longer is open
Unbelievable experience and customer service. Christina was very helpful getting me fitted in the right shoes. Extremely knowledge and she made the shoe buying process very easy. Definitely recommend stopping here if you need running shoes and/or any running products!
Didnt know how important my feet were until shopping here. Great customer service & they put me in a pair of shoes to match! Great job.
Christina is a real one! Very intelligent, patient, and kind. Worked with me for an hour trying to help me find the perfect shoes and running gear that I needed! Will be going there for all future running needs.
I am an outdoorsy-girl and love running. This is where you go when you want salespeople who know the technical differences between each sneakers and understand the way your feet land. They spend time with me and use a computer to watch how I run on the treadmill. So far my new running shoes and inners soles have worked great on the track and pavement.
The attention and knowledge here is above and beyond my expectations; and I came in with high expectations by recommendation of a friend who runs marathons.Talking about different sneakers and focusing how they felt while reviewing my gait was filled with interesting and unique observations. Doing so, I was happy and sure of my purchase; that the sneakers I bought were both a great fit and were the right sneakers for the type of activity I planned for them.Overall, excellent service and excellent selection of running sneakers.
The staff at the Rye location, particularly Tim, are so friendly and knowledgeable. Tim went above and beyond to make sure I found the correct shoe for my daughter. Thanks so much !
Love this store. Ive been here a couple times and both guys were very helpful. Definitely will be making this a regular stop for any future running needs.
Visited this store for the first time over the weekend. Worker told us that we cannot touch anything in the store. Not sure how you can operate a business, you should close your doors. good luck.
I didnt realize they use a computer to look at your gait when you run on the treadmill. The guy who helped us explained a whole bunch of stuff about the way we run. Really good place to get a great running sneaker. My wife and I will be back.
I must say this was the worst customer service my family has encountered at a retail store. Every word out of Christina’s mouth was vile attitude.. maybe she was having a bad morning, but there really is no excuse to treat people so poorly. I do not recommend this store because of Christina’s deplorable behavior.
It was my first time visiting the store. we live in Greenwich right over the border from rye and my mother-in-law purchased me a pair of gloves from here for Christmas that did not fit she included a gift receipt. not being the kind of person to return a gift whether its or not I curiously googled the location cuz I have never heard of the store after some quick web searching we realized that they sell sneakers in running related apparel which we thought was perfect because my son you did a good pair of running shoes so we hopped in the car and one down handing the gloves an the receipt to my wife saying if she see something is more than welcome to the credit. to be honest from the moment we walked in the door I felt uncomfortable and wanted to turn around and leave!! and it only became worse. the woman at the counter was the most rudest arrogant an unwelcoming person Ive ever encountered. we said hello Happy New year and inquired if they might carry any sneakers my sons size. the girl rudely respond with no its not a childrens store . and it was not only her response it was her tone the look she gave us while answering her overall demeanor. and it just became worse and worse my wife asked a question regarding some running shoes that she at the time was considering purchasing and the girl turns while on a personal phone call and says Im on the phone hold on and again using the same tone look and demeanor as she had since we walked in the door it continued to the point where my wife said wow Ive never been treated this in my life out loud turning to the girl questioning whether we had done something wrong because its clear giving her attitude and how she was treating us that we were not welcomed and with a very passive aggressive tone look an response the girl says no why do you need help with something. at that point in time I just wanted to leave my wife asked if he manager was there or someone else that may help us. the response we got was I am the manager and I already asked you if I can help you with something.. my chest still gets tight thinking about the moment we walked in there. I dont know what her issue or issues to put it more correctly are but Ive never been treated so horribly in any setting ever.. and I credit my wife for not treating this girl as she was treating us. she obviously did not want her business and must have some issues we are very nice kind outgoing and polite people regardless of the setting. I never been so disappointed in customer service in my life she was arrogant rude passive aggressive with every word she said and was almost speaking down to us an acting like we were clue less. to be honest I return the gloves I had received out of spite at that point and upon leaving the store I threw the gift card into the garbage cuz by using it or giving it to somebody was just promoting that business of I will never do not if youre being treated like that.. im not use if we didnt fit the profile of her usual customers or what it was. we continued our day shopping we went everywhere from Walmart to Saks fifth avenue an regardless of where we were what we are buying or what their customer profile normally is we were welcomed in and greeted with a smile not a look up what are you doing here and eye-rolling before even a word was said or we were fully in the door very disappointed!!! that girls should not be in retail or any business interacting with clients or customers. it makes me question the business as a whole. cuz I would never tolerate any one that works for me to treat anyone walking through our door that way whether it is a high profile client or simply the FedEx man dropped off a package. if I had witnessed one of the 15 disrespectful things that she had done to us for someone working for me at my firm I would have relieved them of their position immediately. and against that makes me question the entire business. I apologize for the lengthy review isnt the first -1 Ive written and wanted to be clear about my experience. thank you for taking the time to read this
Great shoes, we have used for many years, had a problem with a squeaky shoe and got it swapped out today, Manager was very professional, so I continue to be a happy customer, worth going to for best fit
Awesome store, hope they get a bigger inventory
Well stocked with Nike and UA products and helpful staff
I was in the store three weeks ago I bought the running shoes and the sales man never gave me a receipt, today I came in again and the store was supposed to be open at 10 AM and nobody showed up ... very unprofessional ...