This review concerns the purchasing of a used car at Prime Hyundai in Saco, ME. At age 70, I just experienced the most pleasant car buying experience of my life. Justin St. Claire, our sales representative, really listened to all of my questions and concerns, addressing each with honesty and integrity. Justin impressed me as being knowledgeable and provided me with spot-on advice. I rarely feel a sense of trust with a salesperson. Justin is the exception, and exceptional as well. (and it doesnt hurt that he reminds me of Tony Stark)

Great car-buying experience, honest and helpful guys. Nick was a great sales rep. Definitely worth making the drive out from Boston if they have a car you’re interested in.

This might not help as much seeing how many 5 stars there are already.. but anyway:Despite stating up front that I wont be in the market for a few months and that Im from out of state, Mr. Justin St. Claire still went out of his way to find me a Sonata brochure, address all my questions, and never once exhibited a lack of patience.Best of luck to him and this dealership - all else equal, Ill most certainly be back when Im ready to pull the trigger.

I had a bad experience at another dealership, so i was a little weary of car shopping again. Justin St Claire approached me and was very nice and was able to put me at ease. Unlike my last dealership experience, he listened to both my needs and was respectful of my price point. I was very happy with my experience and he made it really easy for me. 10/10 would buy another car from them again.

I am always pleased with the service I get here at Prime. I have my Santa Fe and I bought a used Hyundai Sonata from Prime for my son almost eight years ago. We recommend the dealership for all your needs. Great Sales AND service!!

This was by far the best car - and fastest - car buying experience I have had. I was greeted by sales agent Nick, who was knowledgeable and professional. Nick wasnt pushy at all and we quickly found a vehicle that exactly matched my needs, I only had to test drive one! Chris Finley was extremely helpful on the Finance side of things, he laid out the options very clearly and he kept the process moving along quickly and smoothly. I have always dreaded the day long car buying experience, but no longer will that be the case. A big thanks to the Prime Hyundai team, you will have my business for years to come.

After a nightmare experience at another dealership, we returned to Prime where we worked with Nick Cole after being referred. We couldnt have had a better experience. He works quickly, efficiently, kindly, honestly, and really makes the process easy. He listened to our needs and budget and worked within those. He gave helpful and honest feedback and we felt taken care of. We bought two cars from Nick and he will be our first call when its time for our next car!

I was in the market for a minivan. I came across one online and sent an email inquiry. Justin Griffin was very fast to call me and set up an appointment so I could take it for spin. I have never had such a pleasant car buying experience. I would not hesitate for a second in buying another vehicle from this location. I never felt that sales pressure during the process at all. Justin was super easy to talk with. He made the experience easy and hassle free. Two thumbs up for Justin and the wonderful service he was able to provide.

I purchased a used car from this dealer in Feb-March of 2016. To date, this has been the most expensive, disappointing car experience of my life. The salesperson never followed up post-purchase. The service department shrugged off every inquiry and never resolved any of the requests that Ive made. I have spent more money in

Justin St. Claire made my car buying experience comfortable and pleasant from the time I walked through the door until I drove away in my Hyundai Tucson. I couldnt imagine a better experience at Prime Hyundai as the customer service from all Prime employees was superb. Thanks Justin for making my car buying experience memorable. I will certainly express my satisfaction to my family and friends.

Sondra, the person that assisted me in getting a new vehicle at prime hyundai, was very professional and down to earth. She helped me understand all of the procedures and paperwork involved with getting my new vehicle. I will definitely return for future cars I would like to get.

I am always met with knowledgeable and friendly people. They service my vehicle quickly and efficiently, if I have questions they are patient to answer. I have had too notch service from the time I bought my vehicle and every time I come in for my regular service appointments. I drive with confidence knowing that my regular maintenance is done by professionals.

I bought my car from Prime Hyundai awhile ago. I really appreciated the great service that Nick Cole provided. This was my first purchase from a dealership and I was concerned about ending up in a car that I didnt really want. Nick provided me with all the info I needed and I ended up in a great car- one that has been affordable and reliable. I continuously recommend Nick to anyone who mentions they are looking for a vehicle and will most definitely call him when its time for a new car again.

My wife and I thoroughly enjoyed our experience with Prime. Sondras congeniality was a welcomed surprise after a long day of vehicle hunting at different dealers. She went out of her way to have us feel comfortable, even sharing personal stories with my pregnant wife. Johns boisterous personality and commitment to finding us the right vehicle was refreshing. We will certainly be back!

Sondra Allen was a wonderful sales rep who helped my family and I get into an 08 SUV for a good deal and even under the budget I was looking for. Im very pleased with everything about the vehicle. I couldnt give the quality an excellent due to a few minor fixes that couldnt be fixed, but it was still a very good buy for the money and very worth it.Thanks Prime... you guys did a Great Job and I appreciate you working with me!

I have always dreaded car shopping, but I never once felt anything but excited here. The staff is super friendly and never pressured me into anything. Nick Cole was the salesman I dealt with- he genuinely seemed like his greatest concern was finding me something that I wanted and met all of my criteria. He was very patient and understanding as well. I would highly recommend doing business with Nick and Prime Hyundai.

Thank you Justin St Clair and Prime Hyundai for all your help! You were kind, patient and truly helped us out!! I really appreciate how you explained everything to us, to help us understand what would be the best option for us! We LOVE the Accent!! ❤️

Justin St. Claire was our sales associate: He was articulate and very knowledgeable. He made our whole family feel welcomed and appreciated,answered all our questions. Even when we left with a document. Thanks for everything.Loy Jones

I worked with Sondra at Prime Hyundai after being referred by Scott McDonald at Prime Toyota in Saco and was treated very kindly by both of them. I could t recommend Prime enough. They do not pressure you or try to convenience you into a purchase and they make sure to crunch the numbers with you so that you are getting the best deal for your budget.

Its always a pleasant experience to have my car serviced here. Im always informed of maintenance issues that may need attention in the future. The staff is pleasant and professional.

I had a good experience dealing with prime Hyundai, the staff was easy to talk with and not pushy. Saundra was a great sales rep and helped me through the buying process making it quite quick and easy . Just wanted to say thanks !

My one time experience at this dealership was a very positive one. I rate Prime Hyundai very high on overall quality of service. Thank you for helping me get into a great car!

I had a great experience with Sondra Allen. She is not pushy like some sales people can be. I found her to very easy to work with and speak to. She listened and understood what I wanted in a car. I am new to this as I am looking to purchase my first car. Sondra was able to help me guide through what is needed and even suggested an insurance company with very competitive rates. If you do decide to go to this dealership I highly suggest requesting Sondra Allen.

I have purchased a lot of vehicles in the past 20 years, and dealing with Prime Hyundai has been my best experience! I highly recommend going to see John Kennedy (GM) who will find you exactly what you are looking for, and not try to oversell you. John has an excellent Sales/Support staff as well. A special thanks to Ron Pike for all of his assistance as well! I was extremely happy with what I received for my trade, and I am thrilled with my 2012 Toyota Tundra! We could not make it there until 5pm on Friday evening, they typically close at 6pm on Friday. The vehicle we intended to purchase did not work out for us, and John/Ron offered several other alternatives (from many different Prime Auto Group lots). We ended up with the Toyota Tundra, and John/Ron/Staff were willing to stay until almost 8pm so we could drive home our Tundra that night. Prime, thank you for a great experience, and you will definitely see us again!

Ron Pike, the salesperson I deal with, is very knowledgeable about the cars he is selling. He is great at finding a car to match you as a person. Chris Finley, the finance agent, is always willing to go the extra mile to help you get a great lender and get the best package for you. John Kennedy, the manager, goes the extra mile to make your purchase the best and make sure you drive home happy. :-) I keep coming back - this dealership has sold my family 6 cars!

The car salesmen are excellent at this location and they actually care about what you want and try to make everything work to get you into the right car. The mechanics at this location are amazing too. I trust them with my money and my car!

I had already done my research and decided on a Tucson. I talked with Scott Gagnon, and he made my experience very easy going and smooth. He was very knowledgeable about the Tucson that I wanted. He put the one I wanted on hold for me; while I made arrangements for my down payment. My first time dealing with a Hyundai dealer and owning a brand new vehicle was excellent. In another 13 years or so Ill go back for another car.

Ive had a great experience with Scott Gagnon while in search of a new vehicle the last few months. He has been very patient with me and my wants. I get updates often from him with new cars I might like. Although we havent found anything yet I know it will happen with his persistence and great customer service. He clearly likes helping people and makes the experience enjoyable!

Amazing service! They got me into a car I love and in my budget without any hassle. Im so happy I chose prime hyundai to find my perfect car! Thank you!

Nick is by far the best salesman at Prime Hyundai. He helped me find the perfect car for me and my budget. He listened to everything I wanted and found the car for me :) I would recommend going to see Nick for your next vehicle purchase.

I went to Prime Hyundai looking to finance my first vehicle. Nick Cole made the process easy and comfortable. Going into a big dealership can be overwhelming, but with the exceptional service from Nick I never felt I was being pressured into a purchase. Due to being a first time buyer, they really worked to find me a loan. When I couldnt get approved for what they were asking, they gave me the car for the amount I was approved for (which was considerably less). It was amazing that they worked with my situation to get me they car I really wanted rather than talking me into getting something I didnt really care for. Not saying that will happen for you, but it is definitely worth stopping in and seeing what happens.

Update to my previous review: The manager called me to inquire about my low review. When I told him that I was told my car had auto locks/ cruise control/ alarms he told me they would look into getting me an auto lock smart key and making it right. I never heard back from the guy, even though I called three times to follow up. So much for making it right.

I went to Prime Hyundai because my daughter had a Very Good Experience . Scott Gagnon was excellent he let me tryout several vehicles out with ANY Pressure i was not sure on what i wanted i am Very Happy with the vehicle that i chose. Thank You Scott for no pressure, no hassle and for being as Helpful as you were. Great Experience. Thank You Again Scott.

Great experience. Saw the vehicle online, drove down to look at it. When I arrived I noticed the vehicle was being held for another customer. Sondra Allen came over to me and we talked about the vehicle I was looking at. She had stated that I was about an hour off because it was just called on. Sondra then asked me to join her at the desk so she could try to help me find another vehicle. On the walk in her floor manager came buy and stated the vehicle was still up for grabs. Sondra then worked all my info and a test drive with me. I drove off the lot in a trusted vehicle for a great price. Thank you Prime Hyundai Saco. Thank you Sondra Allen. You helped me get a great vehicle. I will be back.

Had a good experience with Nick, the salesman. Got a reasonable deal on a good vehicle with no nonsense and Id be happy to do business with Nick again. Chris, the sales manager, was so intensely unpleasant that Ill never be back. Just to give you a sense of how unpleasant, if they lost their minds and offered me a 50% discount on a vehicle, I *might* consider spending ten minutes across a desk from that guy. But Id have to think about it pretty hard.

Very pleasant staff, speedy service!! I forgot to check to see if windshield wipers had been replaced. I will need to come in to have that done. Thank you!!

Nick Cole was so helpful! He answered all my question and was made sure I was comfortable with my choice. He had a very friendly personality and I would recommend him to anyone looking to buy a new or used vehicle!

I bought my first car here and they were great! Helped me with everything I could possibly need. I went in not sure of the vehicle I wanted and Nick helped me find the perfect one for me. I would definitely recommend Prime Hyundai and am glad I bought my vehicle there!

I was taken in quickly, and briefly waited in a very nice waiting area. The staff were all incredibly polite. Ill definitely be back for all of my services.

No pressure. Great price on my new Elantra. Quick responses to email inquiries. Highly recommended!

Working with Justin Griffin was a pleasure. He made the buying experience very easy and quick. He anticipated my needs and guided me though the sale process. I am very pleased with the vehicle I purchased. I will definitely return to Prime Hyundai for my next purchase.

If you are looking for a car, get in touch with Scott Gagnon! He will help you find what youre looking for and even make the process enjoyable.Scott was patient and helped me identify exactly what it was I wanted in a car. I found his demeanor and helpful approach to be extremely refreshing as my past car buying experience included salesmen calling me and pressuring me! Not with Scott. He listened to my needs and promptly responded to all my questions. In the end, he helped me find the perfect SUV. Ill be recommending him to my friends and family! =)

I went into the branch looking for a Toyota Camry and was greeted by Nick Cole one of the salesmen (Salesmen of the year in 2013) who understood my situation and was able to help me out. I would recommend anybody who needs a car to go visit him. I would do business with him again

Poor customer service. I tried calling for three weeks to get my car in for a simple inspection. Called, left a message three times each week. Ended up going to the dealer in Westbrook, they fit me in the very next day when I called.

I had worked with Ron Pike when I bought my previous Genesis, so I looked him up when I became interested in buying another. As usual he was friendly, helpful, knowledgeable, and willing to spend as much time with me as I wanted. I had a couple of questions about my experience with my older Genesis and wanted to know how those issues had been resolved in the new Genesis. Ron Called Rusty, the excellent Assistant Service Manager, to help us out. Rusty, as usual, had all the required information and explained it all fully. After the sale Ron made sure I had his phone number and promised to make himself available for any questions.Ron and Rusty make a great team and were a large part of the reason I bought another Genesis.

My overall experience here was great. The staff are kind, genuine, and good-humored. Our salesman, Nick Cole, made the whole car-buying simple, easy, and completely un-pressured. Would definitely recommend and buy from here again!

Prime is a great dealership. I have bought 3 cars from them. Nick, at Hyundai, is very special - knowledgeable and patient. Love my Hyundai Sonata. When I am ready for a new car, I will call Nick and buy another Sonata.

I recommend seeing Scott Gagnon. He will make the experience very low-pressure and comfortable. I have recommended him to all of my family and friends, and I will be going back to see him for my next vehicle!

I recently had my car serviced at Prime Hyundai. They were professional and courteous. I will definitely go to Prime for my next vehicle purchase

Sondra at Prime and the Prime team helped me get my dream car one year ago come June. I didnt even have to tell her what my dream car was, she just knew when it came along. I have been well taken care of since then and I love my car. I am free to come in and ask questions; being a relatively new car owner, and this means a whole lot! If youd like to find the perfect car, and want to talk to someone realistic who can help you make it happen, Sondra Allen is your girl.

Justin in sales was very friendly and helpful. I would have rated the dealership higher but apparently the new trend in dealerships is not a lot of room for negotiation. I miss that. Overall the experience was good however.

I was beyond thrilled with my experience at Prime Hyundai. My vehicle at recently became immobile and I was in need of a vehicle but was unsure of going through a dealer, having heard horror stories of being pushed into sales.This is not that kind of place.Sondra Allen was not only able to find a fantastic car for me, but was able to do it well within my budget. She was kind and understanding and really did listen to any concerns, as well as asking my millions of questions.I went to Prime at 2 in the afternoon and by 5 I was happily driving home in a great car. Even if youre not sure what kind of car you are looking for, I urge you to stop by Prime Hyundai and talk to Sondra, or any of the exceptional staff there.

I had put off looking for a car because I didnt think it was going to be a pleasant experience. My friend, Debbie, had just been to your dealership the previous week with her son. She assured me that I would be treated with respect and honesty and I was. I would recommend Nick Cole to any one of my friends or family without any reservation. I just hope he is still there when I am ready to trade cars again! Everyone I met was very kind and helpful. Thank you all so much.

I bought a Hyundai here last year and was more excited than ever to own a new car! I worked with Sondra Allen and she was really easy going and made the car process a lot easier! My 2012 Elantra was just recently totalled (I wasnt in the car& it was in park) :( so I was in need of a car. I tried looking at other models but I was planning on having my car for a while, so I ended up getting a 2013 Elantra. This time, I was all on my own buying a car. I was nervous, yet excited at the same time. This isnt something you do on a daily basis, so I was a bit scared! I worked with Sondra again and she was able to get me the price I wanted on the car and helped me through the entire process! I wouldnt have been able to get through everything without her! I highly recommend her! Shes great! :)

We had a great time there bought a Santa Fe, j cant remember her name but the lady was great at her job

Recently bought a used car at Prime Hyundai, Sacco. Experience was great. Started with online search and had a call returned within just minutes. Justin St Claire was very pleasant and professional and very easy going. never felt pressured. Mark Mc Carthy was friendly and efficient completing paperwork. Whole experience of the entire staff was low key, friendly, honest, and professional. All the staff seemed very eager to help. Probably the best car buying experience my husband and I have ever had and we will be back. We also recommended this dealership to family and friends. M Davis

My husband and I were very pleased with the employees and service at Prime Hyundai in Saco. We were both surprised and pleased that we were able to complete the purchase and drive the car home the same day. We were given the advantage of all discounts automatically. Very pleased.

Great car buying experience. We did learn that with internet they price their cars with no wiggle room since consumers are so informed.

Nothing to say as long they give the amount to fixed theyre really know if you do it or not a things dollar also but there services is one of highly competitive

Our salesman Phil and Chris in the finance dept did a very nice job with our purchase of a used vehicle.Very courteous and professional. Will likely shop there again. Only wish they put a new battery in the vehicle.

Ive had to deal with a recall with a power steering issue twice. The problem I have been having with hyundai is the communication. I would leave my car with the service department, get a call the next day (which was fantastic) about the issue, then have my car sit in the lot with no call or update for more than a week. I called multiple times without a call back.The only reason I went back to their service department is because of a recall issue. Would not reccomend to another customer to get their car fixed.

Loved working here, great place to work and buy cars! If I could Id buy every car here!

Extremely happy with my service and purchase at Prime Hyundai in Saco. I never felt pressured, confused, or worried during the process.I cannot say enough about Steve and Chris, they have restored my faith in car buying.

Great experience, had excellent customer service. I highly recommend going to Prime Hyundai if you’re going to buy a car

I had an wonderful experience at Prime Hyundai. I needed a car with better gas mileage and with my current situation it was going to be a little difficult. But our salesman Scott Gagnon was amazing, he helped out in everyday that he could and I got myself a pre owned certified car! I love it! We had such a good experience we have sent a few other people to get their new cars from Prime Hyundai. thank you so much!

We just bought a new Hyundai from Prime and we could not have asked for better service, starting from our sales girl Sondra to the finance and service department. They were all great and worked really hard to get us into the car we wanted and took the time to show us all the features the car had and how to use them.

Steve Catalano was very helpful when I came in to look at the Honda Civic that was posted through Craigslist. He came in on his day off to let me check out the car which I was grateful for. He isnt as pushy as other car salesmen can be and makes sure you are buying exactly what you are looking for. Chris in financials was a big help as well. Thanks for the great deal =]

Staff was very knowledgeable and courteous. Excellent turn around time for work performed

Nick was amazing! Had the best experience at the prime Hyundai store and will absolutely send everyone I know there!

Very comfortable seating they have cold water, coffee and TV while you wait

I would ever never recommend anybody to bring their business to this place. My wife bought her car here couple of years ago. A 2012 used car. It started to present several problems after a while such as at the mechanical andothers like ignition, problem for we brought the car in last week. After bringing it in we were told that was a problem with air filter(which it was an aftermarket part installed by the previous owner, never told to us at the moment of the purchase) and the oxygen sensor. The car was repeatedly stalling and running rough. Sensor was changed and so after it has been changed and apparently the air filter fixed too the car continues to stall. So wife addressed the problem and she were told that We can do anything for it. Now, for a mechanic place this is a sign of enormous incompetency if a customer bring their car in and they are told that WE CANT DO ANYTHING FOR SOLVING YOUR PROBLEM, it means that who works there doesnt know anything or very little when you bring your car in addressing and explaining your car symptoms. At the same time the sign of sloppy and lazy work was demonstrated by the fact that some oc the lights of her car when out because of the recents storms and rain and when picking up the car we noted that a front light hadnt be changed. All of that together with a change of a wheel bearing(one of those mechanical problems already mentioned above) for the affordable price of 600 $ (with the installment of a complementary axis part which apparently is required for changing a wheel bearing and still arises some questions around it). 600 $. They are just looking for a quick buck from you.

Sold me a complete piece of junk.And refuse to stand behind it or fix it 100 %Thus vehicles abs failed and and i waited over five months for a frame from prime toyota and its engine exploded last Christmas and if it didnt have the warrantee i dont believe they would have replaced it lime the bad leaf spring, brake lines and shocks that failed inspection at my mechanics shop but passed at prime ???Ill never go back to any prime dealer. !!!And also they keep telling me that just because I brought it back before the 30 days was over that it doesnt freeze the 30-day lemon law even though in the Lemon Law itself it says it does

Nick Cole did an amazing job answering all questions I had! He was loads of fun to look at cars with and explained every detail about the cars I had an interest in :) thanks for the great help!

Very nice service I live in gorham and I prefer to drive all the way there to saco just because of how they tread there customers make you feel welcome

I am a shamed to say I am writing this review about a year after my car was serviced. We did not buy our elantra here, but we were treated very well when we brought it in for warranty work. The service person (I wish I remembered their name) was very polite and prompt. We were provided with an equivalent rental and best of all with no hassell, id say we were there maybe 15 minutes. While they were fixing the engine they handled other recalls we didnt even know about. Their service department was top notch in every way. We will be buying our next vehicle here for the piece of mind knowing it will be taken care of. We also own a Cadillac and it was like pulling teeth to get any good assistance from another local dealer. You guys have earned a customer for life.

They used to be great but lately their mechanics are seriously lacking in skill. I dont know what happened, they used to do everything quickly and correctly but the last 2 times I was there they did a very poor job on routine work.I went in for an oil change and tire rotation and when I got the car back, they had forgotten to tighten one of the lug nuts on one of the tires. The lug nut literally flew off before I could get out of the parking lot! This last time, I went in for an oil change and alignment, when I got the car back, it pulled to one side. I took it to another dealer, Rowe in Westbrook, they put the car up on the machine and immediately noticed that the alignment was off. Rowe corrected the alignment and the car no longer pulled to one side.I should have just taken it to Rowe so that everything could get done right the first time. Just avoid Prime, they no longer have good mechanics!

Worst experience ever. Rodents damaged engine and was supposed to be fixed in 6 days they had vehicle over a month and no results until I filed complaint with gm and CEO.

My wife and I purchased a Hyundai Genesis yesterday from Prime Hyundai and I could go on and on about the positive, fun, professional experience we had! There are 2 reasons we will be lifetime customers; 1. Scott Gagnon and 2. Scott Gagnon. Scott is young, early in his career, and hungry to earn your business. His follow- up was so impressive and he finds a way to get it done! Totally friendly, not pushy...THE BEST!!! We will be sending all of our family and friends here for sure. Make sure you go and ask for Scott when you go in. He will hook you up and you will leave from the arduous task of buying a car with a smile on your face! Scott is to other salesmen as Chuck Norris is to other men.

Was having an issue with my truck, so I swung by. Scott Gagnon tinkered with it for a couple minutes and had me right again. Come time to trade in for another vehicle, Ill be making sure I go see Scott.

Prime Hyundai in Saco made my car buying experience the best it could have been compared to other competitive dealerships. I have recommended Nick to friends and co-workers who are in the car buying market because of his friendly attitude and straight up honesty about what I was getting for the price. I didnt feel he was even the slightest bit pushy which is something I did not appreciate from other dealers. Prime Hyundai in Saco offers superb customer service and you will be extremely pleased from start to finish!

I had been thinking about purchasing a new car for months, but did not expect to find exactly what I was looking for so soon! As soon as I drove into the lot, Scott G. came over and helped me find the perfect trade by giving me the opportunity to test drive a few cars that fell into my category of wants. By the end of the day I walked out of there with a newer car that I love!! Few weeks later I had an issue with my driver-side window not going up/down, but the guys got me in ASAP and had the problem fixed within the hour. The service and the people here are just plain awesome! If I was thinking about trading my car in again or possibly buying a second, I would definitely take a look here again. They are honest people and you dont have to walk out of there feeling like you were pressured, rushed, or flat out robbed!

Wonderful experience as always will go back time and time again highly recommended!!!

The customer service that I have been provided since driving off the lot with my used SUV has been some of the worst service I have ever received. While negotiating the terms I was promised by my sales representative that I would be receiving a second key for the car. They said it was no problem at all and that most likely the key was misplaced. Matt assured me upon leaving that he would give me a call in a few days regarding this matter.Fast-forward a week after purchasing the car (and no call from Matt) I called Prime to remind them I still needed my key. A few days later, I received a voicemail from Matt, my sales consultant, advising that he could not locate the extra key but would be more than happy to send me a quote for one. Shocked by his voicemail I called him to clarify this as I had just spent $18,000 on a car and was told in good faith I would be provided with an extra key. After explaining this to Matt, he advised me that he spoke with his manager, Chris, and that the best they could do for me is provide me a quote. I explained my frustration to him and that “good customer service” would be following through with what he had promised. I confirmed with Matt numerous times during our conversation that both he and his manager agreed that this would not be good customer service and that I would have to cough up more money for a key.That night I took the time to drive 30 minutes to Saco to speak directly with the sales manager Chris. Chris assured me that I would not have to pay for another key and that he will tell Matt to put an order in for me and that Matt would call me about this on Saturday, September 01, 2018. After a week had passed with no return call I once again called Chris and Matt to follow up on this and left voicemails asking for them to return my call. With no surprise, Matt failed to give me a call back and once again I left a voicemail for his manager. Finally, I was able to speak with Chris who stated that Matt had put the order in for a new key today (a little over 2 weeks from when I was originally told the order had been placed). And once again that Matt would call me in day or two to follow up.I waited another week for Matt or Chris to update me on this situation and with no surprise my call was not returned. So yet again, I called and asked what the status was and was told by Matt that he was just waiting for someone to drop the key off and he would call me “first thing tomorrow morning” (today 09/19/2018) with an update. It is now 5:30pm and for the 4th or 5th time the sales consultant and manager has not followed through with what they have said. I had to call 4 times and was told on 4 separate occasions my call would be returned in a timely manner. NOT ONCE did this occur.I am absolutely appalled by the lack of Customer Service that both Matt and Chris have provided me. It takes less than 30 seconds to return my call and update me on what is going on but it has been made VERY CLEAR to me that they do not respect my time or me. With that being said, it would be very hard for me to ever recommend Prime to anyone. I can see based on the recent reviews I am not the first one to complain about the sales consultant and manager not returning calls. Let this be a warning to all of those out there thinking of purchasing a car at Prime. I have learned a BIG lesson from all of this and as a young woman I will not stand for the treatment and disrespect I have been shown by these sales men and hope that no woman has to go through the same.

Nick was very straightforward with me and helped me get a great affordable price on an Elantra. He answered all my questions clearly and confidently.

Nick Cole is the BEST salesperson. Took care of me and made sure I got a great deal!!! Thanks Nick!!!

Scott Gagnon from Prime Hyundai listened to what I wanted in a car, and helped me find the perfect one at the right price. I am loving my 2013 Kia Rio! Thanks for everything, Scott!

Prime Hyundai in Saco is a great place to go and New or Preowned vehicle. Nick Cole is a great salesman and pulled out all the stops to find me the right truck for me, thanks again Nick and Prime Hyundai!

If anyone needs a car or any information go and see Scott Gagnon as he is very knowledgeable passionate about his product!

I always come here for service because of the great friendly and knowledgable staff. Thank you for all you do.

Nick Cole was honest, helpful and not pushy at all. I highly recommend buying from him!

First of all, lack of attention to detail is apparent when you text this review to Michaels phone instead of Tamsens phone and address it to Tamsen!! Second I had requested an e-quote for the Sonata we ended up buying and had received a quote by email from Mathew of $19,990 discounting this vehicle by $6,300. When Tamsen and I came into the showroom on July 12th we were given a price of $22,700. Very deceiving and disappointing that the e-quote wasnt honored. Over all we love the new Sonata. Mathew,Chris, and Mark were very nice. Thank you for a chance to give you feedback. Feel free to contact Tamsen or I if you need more information.Mike and Tamsen Alper

Had a great experience with nick the sales guy . Love the car guys !

Had the pleasure of working with Justin Griffin on February 15th. He was excellent.Met us outside with a relaxed, professional decorum. He was interested in what our needs were are was also a good listener. We were looking for a car in a particular price range and payment and Justin was able to show us several options until we landed on a Kia Soul. Justin was extremely knowledgeable about various aspects of the sale. He understood rates/terms, the best features about the particular vehicle we were test-driving, and he also had a good sense of humor and awareness of when to BE funny (Important!) So Long story very short, the experience at Prime Hyundai in Saco was fun and enjoyable. We got what we wanted, and had a blast. Justin had a lot to do with that, and were glad we had him as a salesman. We have nothing but praise and high marks to give. Thank you!

Justin was a great help. he was with us till the end. great dealer ship and great salesman. thanks Justin.Brad an Marie Nikel

Lets just start out by saying it was a great experience with Sondra and the team (John Kennedy and Co.) shes surrounded with.This was my daughters first foray into a car purchase and she was working within a tight budget. Sondra was far beyond helpful in listening to our needs and helping us find cars that were in, or near our parameters. We were close on a couple of vehicles, but not quite there, when Sondra and John (wizard behind the curtain) mentioned a Prius that had become available.. My daughter loved the car, so we test drove, haggled, discussed some concerns we had, and were fairly treated and the issues were properly addressed (tires). They gave a fair value for her trade in and we were done. The finance guy (cant remember his name, probably the nature of his job title!) but was very straigtforward and forthright with all the warranty and financing possibilities. He showed us the Cadillacs of the programs, but worked with us to attain the best available warranties and stayed true to our choice of banks. We had checked out a couple of other dealerships prior to visiting with Prime Hyundai and were accosted by the stereotypical used car dealer types. Prime Hyundai and their used car staff are going to ruin the existing reputation of a used car dealer in a good way. Thanks for taking care of my daughters automotive needs. And a special shout out to the Service guys (Rusty in particular) there was a bit of work we had negotiated into our deal and his group was top notch, informative, helpful and prompt in their efforts... (Try finding a car repair shop Ive said that about before)...good luck! Thanks again, and go Red Sox!

Had a great experience at Prime Hyundai. Justin Griffin was a great sales man.

I received excellent service from Justin Griffin. Thank you, Prime. Ill definitely recommend your business to friends.

Nick at prime has been the best to me and my family!

We just purchased an Elantra from Prime, Saco, ME with Sales Consultant Sondra.We had for months researched cars and was not sure what to purchase.While we were having our other car serviced at Prime we met Sondra.Sondra is very professional (no pressure) and found us a limited Elantra that is the best for us.We are very satisfied and look forward to working with Sondra in the future.One other thing, Sondra keeps in touch so it makes is easy to work with the other departments of the dealership.

Always first-class work, service, and attitudes!