Really struggling to get our car fixed here. We’ve dropped it off twice because the cell phone charger doesn’t work on our 2021 car. Despite dropping it off first thing in the morning, with an appointment, they wait until 430 to look at it, both times, and need to keep it for an additional day.The first time I mentioned that the radio and entertainment system seemed to cut out and stop working- something electrical going on. After they insisted they couldn’t get it to repeat, they realized there was a recall and repaired per the bulletin (2 days to figure out it was a known issue).Hop in my filthy car (noted a complementary wash on the receipt - obviously not done) to find out the cell phone charger STILL IS NOT WORKING.We’re on the second go round now. Two days in, I was told nothing wrong and to come pick up. Then “oops, it’s doing exactly what you said.” A new person today claiming it works fine and now I can’t get a return call.Don’t waste you money or your time. Take your car to one of the several other Honda dealers around for a better experience.

My 2011 Kia Fortes AC went out and it was going to be a $1200 fix and I only had about $2000 left to pay off my loan. So I just recently went to Mel Rapton to even see if they were willing to take my car as a trade-in and they did. My sales representative is AJ Cosgro and he is the best! He helped get me a good deal and got me the car that I wanted! A 2018 Nissan Rogue. This place is truly the best.

My Honda Odyssey EX-L 2020 has 4 recalls. I was there at 8am and it was done around 1:45pm. Theres a lot of us who made an appointment. But its ok. Its worth waiting because everything was taken cared of. The staffs are friendly. Bill, my service advisor, took good care of me.

Mel Rapton Honda dealership provides very responsible service in all areas. I have been satisfied with the personal assistance provided by the employees. I appreciate their good customer service and expertise in each department. Lastly, I have been very pleased with the good deals I have received on car purchases through the years.

Service quality has gone downhill under new owners. They didnt wash my car and didnt even mention oil leak that was shown on summary.

Always friendly, service staff always helpful and caring. They have been backed up because they closed one side of the service area due to covid-19, make an appointment for any service before you go, hopefully they will have the other service area open soon and oil changes wont take as long.

Thank you to the Salesman and Sales Manager who helped us bring home the perfect car today! We LOVE our new (to us) Honda Pilot!

I ordered parts from that company. I waited for 3 months. And didn’t get anythingWorse experience

Biggest waste of time ever. Before making the hour trip there I called to verify the car I was interested in was available. They were aware of the distance I was coming and said they would be there. Upon arrival I was taken to the back to view the car and test drive it. After the drive I asked about the price I was told what the sticker said was good. I specifically asked if anything else would be added when we went inside and was told only the tax and license fees. At this point the only added charge was a stupid paint coating for just under $200 and destination of $1,015 I wanted to discuss the destination charge and was told he has not seen that change. I explained it was worth talking about and if they would adjust it some I would sign the papers and give them $20,000 down today. We went inside and started to go through the steps, my license, job, references, insurance. My sales person walks away and comes back and proceeded to tell me that now the price is going to be almost $2,000 more for upgrades they had planned to do. (Black lug nuts, trunk liner.) When I said I did not want them I was told the car was not for sale. So it’s for sale if I leave it here and pay for things I don’t want but since you don’t want them it’s not ready yet. I wanted to know why I was told it was available and the response was, well it was available to test drive. What!!!! I asked to speak with a manager and was told that is not how they do things. He had asked if he could sell it without the upgrades and was already told no. He was afraid he would get yelled at if he asked again. I wasted 4 hours of my day and was never allowed to speak with anyone else.

Normally I love Mel Rapton... today I do not.I was turned away this morning, they said they were too busy... I had waited 1 hr. And 20 min before they opened to have my oil changed. Ive used MR since I bought my car in 2013 and never had this happen... bummer

Mikes Customer Service was greatly missed yesterday! I waited 15 minutes before any one acknowledge me. I waited in line, there was a representative at his desk right when you enter at the right hand side of the service department he ignored me the whole time I was there. Finally, Nicholas Salazar came in and took care of me.

Great people. See Phil Clay for sales and Phil Goldsby for financing!

Easy, stress-free purchase. Our salesman AJ was very friendly and professional. No high pressure sales. Definitely will come back for future purchases.

Thank you Mike Lyman for going above and beyond with the service of my Honda Passport. The whole staff was great and I highly recommend Mel Rapton Honda!

Had 3 issues on my. 2004 Honda Civic EX . Mike Lyman was honest and treated me with respect.Thought I needed brakes but after the inspection he said did not need yet. Other 2 issues was not needed as I thought. I use to go to maita honda for service, well not anymore.Thanks Mike for your Service.

Mel Rapton Honda the one of the BEST Place in Northern, CaliforniaStaff members are Friendlys7☆ Recommend

It was good, now they require a appointment even for a lil change

I recently purchased a 2020 Pilot from Mel Rapton Honda & traded in my CRV, and it turned out to be an awesome experience! Every person I worked with was extremely kind, patient, and helpful. Katina helped pick out different accessories to make the car one of a kind, which was very important to me. She was able to work within my budget, still helping me build a car I would fall in love with. Georgio and Chuck showed me everything about the car that I needed to know. They were both very knowledgeable about all of the details, and showed that they really cared that I fully understood my new car and felt comfortable with all its features. Finance (Jaime) was also very nice and took time to explain all of the numbers. Even the detailers took extra care. The dealership itself was beautiful and clean - everyone wore masks! All of the workers seemed so happy to be there. The highlight was getting to meet the MRH mascot, Lilly! She was SUPER sweet and played with my daughter which helped bypass some time. I would highly suggest anyone in the Sacramento/Bay Area to check out MRH, you will NOT be disappointed! All around, amazing experience.

Long waitI went there for my car service and i have an appointment but still have to wait for a long time.Even with an appointment it’s like walk in systemBad customer service tooVery disappointed

Really unsatified I pruchased new honda odyssey 2022 (06/1/8/2021). driver side mirror was shaking .when i reached service on 06/19/2021 there said there will order new and replace by 06/25/2021. when i reached there customer care horrioble response there no order in my profile. I reached 06/25 serivce center there confirmed there place order on 06/21. order was back ordered there saying week or 2 weeks now.I feeling too bad on this place .I will not recommend to buy and serivce this place.

Never got our Ridgeline in. I called, put on hold for service. I waited left msg. No call back. The next day I called again. On hold again. Left msg again. No return call. I told my husband he called. Put on hold. Left msg. Made a verbal complaint telling them they need to call me back. No call back. He and his family have bought a total of 4 new cars from Rapton all the way back to 1987. Im done. I called Maita Honda. They answered the phone, go figure. Bye Rapton. 👋

Let me start off by saying that I’ve done all my services at this dealership and recently for a B1 service for a 2012 Honda odyssey they wanted to charge me $140 I called around and Elk Grove Honda only charges $85 which is basically an oil change tire rotation and inspection so I guess their inspections cost $55 more? Ridiculous will never be going back unless they fix the prices and I’m only 5 miles away from them Elk Grove Honda is 20 miles for me

Came for 11:00 am appointment was told by my service guy Mike it will be done less than 2 hrs, recommended to not leave eventho i said i wanted to have their shuttle service to take me home then comeback when it’s done, he said just wait in the lobby because it will be a quick fix for my car recall software update only. Well, here comes 3 hrs 45 mins and I’m just getting my car back. Terrible service. For sure our 4 honda cars are not gonna have business with them anymore.

Honda mal rapton had very good customer service before but right now thy not friendly even manager of them is bad too don’t have good behavior with customers. It was beg experience for me today on 6/5/2021, because I finalize the deal with mr. Erick and manager told me me I don’t want to sell a car to you then I told him ok give me my all paperwork I don’t want to have any deal with mal rapton Honda when it has this kind of manager.

I had to wait 30 minutes to drop off my car with no one in line ahead of meThe service writers called people to tell them their car was doneThey completed paperwork and let me stand their while my ride waited in the lot

Really bad customer service. I went to get quote of my car they even did respond to my questions. Receptionist was busy on her phone didn’t ask me why i am there. I waited 5 then find a sales person his behaviour was awful. Even i had qoute 2 weeks before but he said thats the price if you want to sell if not you can go. They treated me like i am begging in front of them. Really really disappointed. I had been there customer 8 years but no more.

Bought a 2018 CR-V today from Mel Rapton Honda. Great experience from John Sandison, Eric Jensen and Junior Riberal. Thanks everyone! Best price, best service, best cars.

The management at this location is total trash when it comes to customer service and taking responsibility for not figuring out the problem with apple play not functioning on their vehicles. They would rather make it easier for themselves and send you somewhere else than actually bring in anyone that may be an expert or a technician for the issue. You cant use your gps or music on your screen? Oh well, they dont care and will leave you with a shoulder shrug and send you away after they try some basic procedures and nothing further.

Would give (-) stars if I could. Will use any and every excuse to NOT do recall/warranty work.“Dog hair on carpet is too dangerous for my technician to replace a faulty engine start button”Respnse to respnse: there wont be a next time. Not spending a penny here again. Worst honda dealership in area, maybe state

Traded our 2016 Honda accord for a 2018 Honda accord Ill miss the blue one. Its was my favorite. We brought our son home in it when he was born, its taken us to Nebraska and Idaho twice, to the coast a few times. Its was our first brand new car. We out alot of live into it.

We were given exceptional service by Terry Baysa from the time we walked in to the time we drove away in our 2019 Honda CRV EX. He provided information about the car that (I believe) other dealers don’t provide. He made us feel comfortable and even eased my hunger pains with a sealed bag of popcorn. I love the diversity of all the sales reps. We are truly satisfied with our CRV. Thanks again Terry!

Came to pick up an item, and just wanted to let you know that the customer service is amazing here. Upon arrival, I was greeted right away by a gentleman who offered assistance. Got what I needed within 5 min. Wonderful experience, thank you guys.

Friendly, polite and good service. Will return for future service visits.

This is by far the worst Honda service center I have been too as a Honda driver for over a decade and when I arrived to pick up my car all persons where on cell phones did not greet myself or others walking in before me when I walked to cashier to pay for services was acceptable while when waiting I walk to the outside to request my car they first ignored me then as I came closer they told me to ask inside and I have someone offer me the wrong Car. I asked “did you lose my car” the female who was offering the wrong car and the service specialist just said no and walked away. I was offered the correct car the second time. Disappointed in the horrible, unprofessional, and lack of complete effort that this service center is treating Honda customers with such poor conditions. I recommend to save your valuable time and money for quality service at other Honda service centers.

Always great service!

Pricey but good reliable work

This dealership is great, I have had some issues with new vehicles but they almost always handle it efficiently. Also salesman Georgio Seruge is fantastic, he is so knowledgeable about the vehicles I would definitely buy from him again, and I have.

Doug Tang is rad! I showed up mid morning and he squeezed me in, got me a ride home and had the car ready timely as promised. Thank you!!

This is the worst service experience at mel Radotín Honda today 11/29/2020 i ever seen I had the appointment for oil change at 12:15. I checked in at 12:05. At 1:30 I came to check if my car is ready. Service provider told me that my car was still walking on that. I waited and waited till 3:00 pm still didnot hear any call from them.i came back and told them that I have been waiting close to three hours and I have an appointment. The guy picked up the phone and called the person who worked on my car so found out the job was finished but the guy didnot return my key and paperwork to the service center.i was tired and exhausted for the very lousy service and no sorry from the service provider. I will not ever come back to this dealer. It wastes my time

Worse customer service, never returns the call on time cant trust this place giving the car for servicing. I recommend buying cars from other dealer shops than this people, since the day I purchase the car from them every time I need to run after them to get things done.

Everyone that Ive interacted with at this car dealership is awesome (service reps, receptionists, shuttle drivers...)! They are so friendly and nice, and always go above and beyond in their customer service, making sure the customer is pleased and has everything they need. Sure, the service wait is usually long, but thats because these guys truly do a good job at what they do. They genuinely care and they offer the best in Honda service! Thanks Mel Rapton!

Worst dealership experience ever. I bought brand new Honda Accord from them and they charged me $200 extra for some made up paint job. After few day the dashboard of my car stared rattling so I had to take my car to the their repair department they took 4+ Hours twice total 8hours and still weren’t able to fix the issue. when I took this matter to manager he try to give me $5 coupons as a Compensation( Really Jack? ) I should have gone to Elk Grove they Have lower Sale tax than Sacramento and I would have saved few hundred dollars off the taxes, plus those $200 for so called paint protection. Stay away from this people.

Worst experiences ever I have, very Bad Customer service, person went to break without inform anyone, found what was wrong In my car after 2 and half hour from another representative, take 1hour and 40min extra to fix it. I spent more than 4 hours. Taking too long break.

Great service. Mike is awsome. I definitely feel like Im in good hands.

I want to just say thank you to PJ for the fast and helpful information and customer service.

Best service ever. Ive purchased 2 cars here and trust only the Mel Rapton service team for major issues. For years, their customer service has been great. They recently were able to fit me in last minute, on my only Saturday off for the month for service the NEEDED to be done asap. That was awesome.

I would have given five stars but a part did not arrive although I received a call indicating the part had arrived! Nevertheless, the service is always great. Paul is a pleasure to have as the representative who helps you with the check in and explains everything. Very thorough. Rich, the shuttle drive, is a great driver and I felt safe while he drove. Thank you Mel Rapton Honda.

Mel Rapton always has my back. I have been taking my 07 Element there since I purchased it in 09 from somewhere else. The service personnel always greets you with an energetic smile. (Before Covid) Mr. Nick Salazar my service rep always treats me well and lets me know if anything arises for potential problems. All in all a great place to take your Honda for service. P.S. ove the free car wash. 👈 👌

Nick salazar took care of me after the downtown Mel rapton denied my appointment for recalled airbag because I had a kayak on my car. The service here was way more friendly and clean compared to the downtown location.

I had never been to this dealership but today when I went there the Manager Raquel was very helpful and provided excellent customer service thanks again I will be back!

I went in for an oil change and they also rotated my tires. Upon leaving, straight to work, I noticed my steering wheel would begin to shake during deceleration.I reached out to Mel Rapton Honda while I was at work to let them know what I was experiencing. Michael, the service advisor helping me, told me to bring it back a t my convenience and they would put me into a complementary rental while they looked into the issue. Turns out, my tires just needed a quick balance! I had my car back the same day that I dropped it off.I was very much grateful for the rental, as well as them quickly identifying and correcting the issue, and at no charge! Great place. This, and my previous email experience, is why I keep coming back. Thanks, guys!

Had an appointment for a basic maintenance (A17) at 9AM on a slow Saturday for this place, as confirmed by the rep and by my own observations from floor room while waiting. 4 hours here and after talking to the rep, it sounds like they just started...if I could give negative stars I would.

Went to purchase a vehicle. I noticed they proudly displayed a blue lives matter flag. First altering the flag is considered disrespect. Second given the recent death of George, incredibly insensitive.

Purchased a new 2020 Honda from Manvir Dhillon on August 18, 2020, walked away with a beautiful ride at a very fair price. Dhillon went the extra mile numerous times and made the whole experience very pleasurable -- could not recommend him more highly.

They have always been fast and efficient at fixing my car or changing the oil. They never steer me wrong. Never try to tell me something is wrong with my car if its not true. Ive had to wait once for my oil the be changed. Normally I go home and come back but today I couldnt get home. Had my 4 month old with me. The GM Katrina went above and beyond to help give me a clean, comfortable, and private place to breastfeed while we waited. I will not take my car anywhere else but here.

I had the best experience at Mel Rapton Honda. Xavier and all of the staff were extremely helpful. Xavier was friendly, knowledgeable, and especially helpful in getting the car that I wanted. I never felt pressured or rushed, and they made the entire process smooth and easy. Thank you Xavier, and the whole Mel Rapton team, I love my new car!

Great stuff

Ive gone here for my oil changes and I love their customer care. They even gave me a ride back to my work place and the driver was a sweet guy to talk to. Best thing is, they dont push me to buy anything, but come up with my own decision after giving me all the information on upgrades.

Had a very good experience at this place of business. The personnel wasnt pushy or rude. I would definitely buy another car and recommend this establishment to family and friends. Katina Rapton was pretty cool too.

I am about punctuality. Made an appointment at 11 am for a recall. Their promised time 1:42pm. I finally got told theyre done at 3:30pm. Judge for yourself. I mean people are nice, place is nice, but the waiting time is why i give 2 stars

We walked into this lot as first time buyers and we had the pleasure of pj helping us towards our first purchase there was no pressure on his end he was very helpful and listened to our wants and needs!! I highly recommend this place you wont regret it!! Thank you pj... our family is so grateful!!

Great customer service and way better pricing for the work my car needed compare it to other Honda dealers they are a rip off

Tried to get an oil change today and 1st off didn’t know they didn’t have service open today for oil changes that is not clear any where so I wasted my time driving over there. 2nd they have police flags up on their building which I find to be extremely insensitive considering the times we are in. I will not be returning.

Chris Lawson is absolutely fantastic as a Service Advisor. Hes honest and will help you with what you need. Mel Rapton has always been great to us.

I had brought my 08 Accord on Wed (9/26) because I was having issues with my sunroof. I paid $140 and was told that it was computer issue. I then had to return Monday (Oct 1) because the issue was still happening. At first Mike (service advisor) told me that they looked at it again and that it was still a computer issue and then I was told that they couldnt get the sunroof closed at all. They said that the open relay in the motor had went out and that the whole part needed to be replaced. I was told the cost would be $971 for the repair. I offered to pay half for the labor and buy the part but at first they would not accept my offer even though I told them that it wasnt my fault that they misdiagnosed the original issue. I was then given a rental car (at no charge) because my car needed to stay overnight while they tried to close it. I called Tuesday and still there was not progress in getting the sunroof closed. I called Wednesday and had to jump through several hoops (because my service advisor failed to communicate to me that he would be out the next two days) just to get to the Asst. Service Manager Jim who then told that they still have not gotten my sunroof closed and told me that any negotiations for the price would need to be made with his service manager who was out for the day. Jim did order the part but told me that my car wasnt going to be worked on for that day anyways. Thursday I drove down to Mel Rapton, to talk to the Service Manager Larry and he was very helpful. He continued to have the tech look at the sunroof but then tells me that there might be binding of the cords or something else caught in the track of the sunroof which maybe activating a safety feature keeping the sunroof from trying to close. I was told that it would be about $600 for the part alone. So I was forced for them to disconnect the motor and manually close the sunroof and leave the fuse out of the slot so that it stays closed permanently (which they charged me another $75 for). I now have to find another way to have my sunroof fixed because of this whole ordeal. The only helpful people out of this situation was Larry the service manager and Angela the receptionist because of her extreme efforts to get someone to talk to me about my car while my service advisor was out for that day. I honestly can say this was the worst experience I have ever had with Mel Rapton Honda, and I am very disappointed in the quality of service that was given to me. Disappointed to the point where I think I will not ever return to have my car serviced by Mel Rapton Honda or even to purchase a car in the future.

Very nice and helpful, but they hit a curb on 2 of my tires and will not replace them, when they had my car for repair, my car was a full tank, when I got it back it was almost half a tank, and they only drove about 40 miles, (Honda accord touring) a month later, I check my air filter, and 2 brackets that hold the box to cover to my air filter was broken, missing. Now I cant do nothing about it. Today I went to go buy transmission fluid, and the guy that has been helping me on my car, BILL SMITH, he acted really strang like he didnt want me to see him. I can careless now but I wouldnt recommend these people, take the car to another honda dealer ship.

I bought my car from Mel Rapton Honda 2 years ago and have been going there for service ever since.I actually live in San Francisco, and when I was looking to purchase a car I went to every dealer in the area across companies, majority tried to make deals and bump up prices. The sales people at Mel Rapton Honda were great, gave me the best price, were accommodating to my work hours, helped me pick the color and gave me tips.The service people have been outstanding. They have hands down have been the most accommodating group I have had the pleasure of interacting with. They are always friendly and helpful on the phone and in person. They dont overcharge me for things, dont tell me I need something when I dont. They go out of their way to help me out in multiple situations, like late nights at work and needing to get my car taken care of. They are always pleasant and always wash my car afterwards which is a nice perk! Thanks guys for all that you do!I dont enjoy the regular drive to Sacramento for work, but I do enjoy that I have Mel Rapton Honda there to help take care of my car, which is running very nicely! Thanks again to the entire service team!

Needed the code for our radio after a battery failure. The tech was super friendly and helpful. So fast too! Thank you!

This is a ZERO stars experience. Please look elsewhere for car maintenance. We took in the car for a walk in service because they refused to take appointments. When we got there, they told us it would be about an hour and a half. 3 hours go by with no update, we have work at 3pm. 2pm rolls by, still no update. We call and they say its ready. We go in and they say no its not ready. When we address our concerns to them, they gave us the typical costumer service BS speil and said they were backed up. Regardless, your failure to properly manage your cars and high work flow should not fall on your clients. You should CALL to NOTIFY your clients of time changes. And of course, they offered nothing for the inconvenience. They gave us the car at 230, we left in a rush. UNPROFESSIONAL!

I love the team at this Honda! Everybody there is so wonderful to interact with and they really care about you. If you need a car I would recommend going over there and speaking with Sam or Tim, they are both outstanding gentlemen and will hook you up with a great deal you can’t resist!

When I visit here, please just do the service I am requesting and not throw $400 -$900.00 worth of service, I did not request. I know my car. I can feel and hear the changes. Thank.you for the information, but unless its free or youre knocking off the labor charges, nothing will get repaired, until I can afford it.Secondly, speed Express service on along. Its impossible to have my oil change on a Saturday without a three hour wait. We work during the week, so many of us can only come on a Saturday.When servicing my car at 6:30am on a weekday, get me out of here by 7:30am please. I now know your techs do not start until 7am. Ugh. The inconveniences Honda puts its loyal customers through. Use genuine Honda parts. This may stop soon.

Best customer service! I was having a crisis and needed my car looked at immediately with no notice. They helped me so quickly and were so nice. I ended up needing a new car battery. They answered every single one of my questions, got me a discount on the price for a new battery, and were just such nice people! I am very satisfied with how well they treated me here. Huge appreciation the employees that helped me, Nick and Bambi. Awesome people!

Love the feeling of a Family-Owned dealership! Theres not many left like it. The Service Department is top-notch. The Managers are great and I highly recommend Chris Lawson as your Service Advisor.

Visiting family here in Sacramento and we realized we needed an oil change. We called them and were able to use the Express Services lane and were even given the online coupon price even though we hadnt printed it out. They changed the oil, two filters and rotated our tires and we were in the road in less than an hour from first driving in.Thank You guys so much!

Very friendly and helpful. They came and check on us five times while we waited. Definitely a high-class establishment

The finance manager was extremely rude and accused us of being illegal here, i went there to pay what i had to pay and had all the required papers that he asked for but he still refused to take a look and acted like he knew everything already, he had an attitude from the beginning and it kept getting worse and worse, and we are very loyal customers, i’ve been buying cars from this location for years and now i will never come back!

I wish I never bought a car from this place. They are HORRIBLE! I’ll definitely be writing a formal complaint letter to whoever is in charge at this location. I’m not looking for a general manager, I’m looking for his boss. This place has been completely untrustworthy. I wouldn’t recommend this place at all. They know how to make sales, but definitely nothing close to customer service.

I leased my 2015 Honda Accord from here with only 14 miles on it so Ive always let them take care of all the maintenance work it needs to ensure the best care is taken on it. Unfortunately Mel Rapton Honda has let me down several times and Im done! They DONT actually care about my business or my time! Every service appointment Ive had there Ive always been told small lies from how long it would take to services not completed when paperwork says it has been. I will NOT EVER be returning to Mel Rapton Honda and I encourage all who do go there to double check visible work like air pressure

I brought my car because the Apple car play USB wasnt working and they said they are going to diagnosed the car. After 6 hours, they called and said your car is fixed. I came and as soon as I connected my phone, it was still not working. The guy that was helping me Bill told me they diagnosed the car but when I asked the worker that was working on my car, he said they didnt diagnosed the car. They charged me $100 just to hard reset my car which I can do that myself. After lots of argument of giving my money back, they said they are going to give me $60 store credit. And after that they lied, they then diagnosed the car and said the USB part is broken and needs to be replaced which would cost me 250$ just to install and $30 for the part. I do not recommend this place. Even the managers are lying and trying to take money from us. Never coming here again. Mel Rapton = Mel rip off

Great service again! Yaay! Type of repair job, day of the week, and time of day that you take your vehicle in. When you have these 3 going for you? You come away leaving here knowing that your vehicle was well taken care of. Thank you Mel Rapton Honda!

I purchased a used Honda and discovered it was originally purchased from Mel Rapton. I contacted Katina to try to find out any maintenance history on the vehicle as well as the radio code because the previous owner kept the manual. She quickly provided the information that she had and is sending me an owners manual! I appreciate Katina and her service staff going above & beyond - especially since I am not a direct customer. If you live in Sacramento, you need to go by Mel Rapton Honda for your next vehicle and/or service!!!

Had a good experience. People are very helpful and give you proper time. I am definitely going to recommend everyone who will have plan to visit Mel rapton Honda everyone.

Brought our new (to us) Odyssey in for an oil change and inspection. They checked it in & found a fix for a seat recall so we agreed to have that taken care of as well. They were quick, efficient, and friendly - even calling me the next day to make sure my visit had met my expectations.

Came here for a recall repair. I was treated very well. Long wait, even with an appointment, but that was expected. Very comfortable waiting areas.

An amazing car-buying experience! Terry came out in a wine-pink suit and raised his hands to welcome us as we walked across the lot. We were looking for a used Honda Fit because a deer had destroyed the 2008 Fit, and we couldnt afford a new one. Terry took us around in a scooter and visited what they had, including some other brands, but none were a good fit. Finally, he left us in the showroom with spring water and popcorn, and came back in a while with a deal we could afford on a NEW Honda Fit. Everything was signed and the deal was closed. Then the next day their finance manager called to say hed been on the phone and talked Honda into giving us a lower interest rate than the outside financing upon which we had signed off. Amazing! I have never heard of a business doing anything like that. We got a lower monthly payment and a few months knocked off the length of the loan, and there was nothing in it for Mel Rapton other than making us very happy. Im sure there are other good sales people working there, but no one can match Terry for savoir faire, and he got us a better deal than we ever thought possible. I just have one suggestion: when you decide what car you want, comparison shop according to the monthly payment. Sales people can get you lost in a maize of prices + options + warranty + dealer prep + ...+..!And refuse to pay for options you dont want on a particular car they have in stock. We got a sky window we never use, but we didnt pay for it either.

Came here yesterday at 11am for an oil change Nick Salazar assisted me in getting the service order process he had quoted me a time frame of 2hrs when the car would be ready he also asked me if was gonna stay on-site I said yes I waited patiently in the lobby 2.5 hours past and my car wasnt done I went the to one of the staff members to help and they came back saying my car needs another 2hrs and I was never notified at this point nick was no where to be found and ended up leaving without any service 😢 I tried calling there support via phone only to find myself taking to a voice-mail service...while I was there none of staff had gloves nor sanitiz there before assisting each vehicle which i do have on video this place is a just absolutely terrible

Always satisfied with the service department here.

Best car buying experience ever! If you ever go here, ask for Phillip! Hes not the typical salesman! Seriously, no pressure, just keeps it 💯! Thanks to everyone at Mel Rapton for my new 2018 honda CR-V! Im so happy with my purchase and would do business here again in the future!

I have always had excellent service at Mel Rapton Honda. Friendly staff that go above and beyond to service all your needs. I have been coming to Mel Rapton for 12 years, and I have nothing but good things to say about this dealership. They have been so good to me.

I LOVE the GREAT customer service I receive here. Anthony Motley is a fantastic friendly take care of business with a SMILE representative. That s why I CONTINUALLY come here and have my cars serviced.

First time experience here at Mel Raptor Honda.. I was and still am impressed.Being worried that I wouldn’t be approved for the vehicle of my dreams, Greg made sure to provide me the numbers I had hoped for. Kieth showed me the car probably and answered all of questions about the vehicle during the test drive. Before I drove back to the dealership, I knew the car I was driving was going to be it.Peter, Terry and Jamie worked with me towards the end of their shift to get me driving away on my new wheels. I couldn’t be happier knowing I am in a very safe reliable and beautiful car! Thanks guys, you’re all amazing for making this happen for me!

Car buying here was enjoyable. After a bad experience with another dealership, we decided to give Mel Rapton a try after my wife received almost an immediate response when she called to ask about a vehicle. The dealers were not pushy at all, negotiations were simple and hassle-free, and I never felt pressured to do something I wasnt sure of. Even the facility was nice, and my son enjoyed popcorn while watching TV in a kids room while I did the buying thing. Id buy here again.

We dropped our Pilot of for service. Everything went quickly and we picked up later in the day as planned. Efficient, punctual, and accurate.

Got in and out in under an hour and your receptionist is awesome

I love Mel Rapton service department. I think their prices are competitive, they are honest and have always treated me wonderfully. I will not take my car to any other shop.

This place has always gave me above and beyond service. Very professional, clean, and friendly. Ive been taking my car here for about 10 years. They give you a card for free golf balls to hit at the course next door, has WiFi and cubicles to study, kids play area, free popcorn and drinks. Thanks Mel Rapton Honda!!

Ive been coming here for years to service my Honda, but I watched them sell my sister a hybrid car that they couldnt even start. They promised to get it started and basically got it off the lot, but then a month later it had the same problem of not starting. Some of the sales people are too aggressive, but the service people are great. I actually like the instant brew coffee machine and they give my kids a sucker when we come.

Went to get a key cut for my 1999 Honda accord, called the day before to make sure it could be done and was told price and that all I needed was my Id and the title. Went to get it done the next day and was treated very poorly. By Chad in the service dept. Was told that I needed to bring the car in for them to cut the key. Literally was asked to step aside while they helped another costumer. Long story short went to Maita Honda right after and got the key cut with no hassle. Will never do business with this dealership again.

Unbelievably unprofessional. Do not waste your time with this dealership.

The parts department is awesome and super helpful and as for the dealership, I was treated with the most utmost respect from the second I entered. Super friendly people all around. Am definitely coming back here again for any part needs :)